Dunkin' Brands

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Dunkin' Brands Reviews

Updated January 19, 2015
Updated January 19, 2015
38 Reviews
4.0
38 Reviews
Rating Trends

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Dunkin' Brands CEO Nigel Travis
Nigel Travis
38 Ratings

Review Highlights

Pros
  • Work/Life balance generally supported throughout the organization (in theory) (in 7 reviews)

  • There is lots of free food and there is a discount on food (in 10 reviews)


Cons
  • horrible communication across departments, very low pay, and no opportunity for advancement (in 7 reviews)

  • Due to the lack of staffing, Work/Life balance not possible if goals are to be achieved (in 4 reviews)

More Highlights

38 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Average

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands

    Pros

    receive tips, flexible work schedule

    Cons

    Manager was very unorganized and incompetent

  2.  

    Working as a crew member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands

    Pros

    Easy work, coutomers are very friendly

    Cons

    Not enough hours per week

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Good company overall but really tied to the bottom line.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands full-time (more than 10 years)

    Pros

    Good co-workers and support from management. Interesting work (if you're into quick service restaurants). Pay was above average and business casual is the dress code. Everyone knocks off at 1:30pm on Fridays! The company offers a matching 401k and bonus plus health benefits. All the coffee and donuts, bagels, ice cream etc you want for free in the cafeteria! Discounted bag coffee.

    Cons

    Lay-offs occur way too often as a way to same money, especially after the company went public. It's bad enough if you are a working stiff but upper management is a real revolving door. I never bothered to learn the names of corporate officers.

    Advice to ManagementAdvice

    Lay off the trigger, there's enough blood on the walls already.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA

    I worked at Dunkin' Brands full-time (more than 5 years)

    Pros

    Good people, fun atmosphere, and lots of learning. Great work/life balance and benefits. Competitive pay and lots of growth opportunities.

    Cons

    Like any big company, there can be some bureaucracy, but you'll quickly learn how to work around that to be successful in your role.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    fun, hands on internship

    Former Intern - Anonymous Intern in Canton, MA
    Former Intern - Anonymous Intern in Canton, MA

    I worked at Dunkin' Brands as an intern (less than a year)

    Pros

    casual atmosphere, constant supply of coffee doesn't hurt.

    Cons

    sometimes people did not seem to be on the same page. a lot of issues went unresolved

  7.  

    Growing Company, Great Products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Dunkin' Brands full-time (more than 8 years)

    Pros

    Lot's of responsibility as the growth accelerates. Excellent product and always new in development. Strong in the East but Western states are showing some "pent-up" demand. Growth in western states should be the opportunity.

    Cons

    Lot's of direction changes as the growth accelerates, but roll with it and adjust. Some confusion & contradiction over "strategy" with frequent local management changes. Best local management is coming from those folks in the ops position with experience from the older DD Markets (East Coast)...some have 10+ yrs with DD.

    Advice to ManagementAdvice

    Use DD experienced management when you can find it. Experience is more credible with Franchisees and new staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    It was okay

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands part-time (more than a year)

    Pros

    It's fun and low effort on night shifts.

    Cons

    Sanitary conditions could be better.

  9. 1 person found this helpful  

    Great culture, fun perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Canton, MA
    Current Employee - Project Manager in Canton, MA

    I have been working at Dunkin' Brands full-time (more than 8 years)

    Pros

    Great teamwork and you're often recognized for your work. Work life balance is a pro, and cross functional training is offered.
    The perks are also a morale boost - free coffee, bakery and ice cream, sampling a of products before they hit the market, 1:30 Fridays, and free fitness center and other mid year events to reward the employees. They also offer tickets to Red Sox games as well as raffles for other events where money goes to our charitable Foundation.

    Cons

    Some micromanaging, and often times the chain of command can be frustrating.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great people, fun products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Canton, MA
    Former Employee - Operations Manager in Canton, MA

    I worked at Dunkin' Brands full-time (more than 10 years)

    Pros

    Excellent benefits. Nice co-workers. Nice bonus

    Cons

    Too many politics. Negative management style by those in leadership.

    Advice to ManagementAdvice

    Less micro management and more leadership.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    A great nine-year run with Dunkin brands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Executive Pastry Chef in Canton, MA
    Former Employee - Global Executive Pastry Chef in Canton, MA

    I worked at Dunkin' Brands full-time (more than 8 years)

    Pros

    Great opportunity to work with global partners to develop global platforms with long reaching opportunities.

    I looked forward to every day, even with the normal corporate politics

    Cons

    Now that they are fully public company. The stock price takes frontline in the culture and politics of tenure.

    Advice to ManagementAdvice

    Consider the importance of employees that sweat ice cream and cool down by drinking coffee great opportunities great people, great futures all are true but remember that the brick-and-mortar was built by people's dedication to the brands which can be sullied easily

    Recommends
    Neutral Outlook
    Approves of CEO

Dunkin' Brands Photos

Outside Dunkin' Brands headquarter offfice located in Canton, Massachusetts (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.5)
Dunkin Cafe

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