Dunkin Reviews

Updated August 4, 2014
Updated August 4, 2014
114 Reviews
3.2
114 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dunkin CEO Nigel Travis
Nigel Travis
48 Ratings

Review Highlights

Pros
  • Work/Life balance generally supported throughout the organization (in theory) (in 6 reviews)

  • There is lots of free food and there is a discount on food (in 10 reviews)


Cons
  • horrible communication across departments, very low pay, and no opportunity for advancement (in 7 reviews)

  • Due to the lack of staffing, Work/Life balance not possible if goals are to be achieved (in 3 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    fun, hands on internship

    Former Employee - Anonymous Employee  in  Canton, MA
    Former Employee - Anonymous Employee in Canton, MA

    I worked at Dunkin as an intern for less than a year

    Pros

    casual atmosphere, constant supply of coffee doesn't hurt.

    Cons

    sometimes people did not seem to be on the same page. a lot of issues went unresolved

  2.  

    Growing Company, Great Products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Dunkin full-time for more than 8 years

    Pros

    Lot's of responsibility as the growth accelerates. Excellent product and always new in development. Strong in the East but Western states are showing some "pent-up" demand. Growth in western states should be the opportunity.

    Cons

    Lot's of direction changes as the growth accelerates, but roll with it and adjust. Some confusion & contradiction over "strategy" with frequent local management changes. Best local management is coming from those folks in the ops position with experience from the older DD Markets (East Coast)...some have 10+ yrs with DD.

    Advice to ManagementAdvice

    Use DD experienced management when you can find it. Experience is more credible with Franchisees and new staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    It was okay

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin part-time for more than a year

    Pros

    It's fun and low effort on night shifts.

    Cons

    Sanitary conditions could be better.

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  5.  

    Great culture, fun perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Canton, MA
    Current Employee - Project Manager in Canton, MA

    I have been working at Dunkin full-time for more than 8 years

    Pros

    Great teamwork and you're often recognized for your work. Work life balance is a pro, and cross functional training is offered.
    The perks are also a morale boost - free coffee, bakery and ice cream, sampling a of products before they hit the market, 1:30 Fridays, and free fitness center and other mid year events to reward the employees. They also offer tickets to Red Sox games as well as raffles for other events where money goes to our charitable Foundation.

    Cons

    Some micromanaging, and often times the chain of command can be frustrating.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great people, fun products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager  in  Canton, MA
    Former Employee - Operations Manager in Canton, MA

    I worked at Dunkin full-time for more than 10 years

    Pros

    Excellent benefits. Nice co-workers. Nice bonus

    Cons

    Too many politics. Negative management style by those in leadership.

    Advice to ManagementAdvice

    Less micro management and more leadership.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    A great nine-year run with Dunkin brands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Executive Pastry Chef  in  Canton, MA
    Former Employee - Global Executive Pastry Chef in Canton, MA

    I worked at Dunkin full-time for more than 8 years

    Pros

    Great opportunity to work with global partners to develop global platforms with long reaching opportunities.

    I looked forward to every day, even with the normal corporate politics

    Cons

    Now that they are fully public company. The stock price takes frontline in the culture and politics of tenure.

    Advice to ManagementAdvice

    Consider the importance of employees that sweat ice cream and cool down by drinking coffee great opportunities great people, great futures all are true but remember that the brick-and-mortar was built by people's dedication to the brands which can be sullied easily

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Overall a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Dunkin full-time for more than 8 years

    Pros

    The salary and benefits are comparable to the market place. The people you get to work with are great. Some flexibility in scheduling and time off. Great opportunity to build and develop business relationships.

    Cons

    Heavy work load and quality of life are out of balance. Recognition/praise is minimal. Below Director level employees treated with dispensable approach.

    Advice to ManagementAdvice

    Set and hold accountable to realistic expectations, not just budget forecasts. Grow the business by motivating your employees with a positive/appreciative approach. The return on investment will be huge because employees will want to do more.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Great company to work for at the corporate level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Learning Manager  in  North Chicago, IL
    Former Employee - Learning Manager in North Chicago, IL

    I worked at Dunkin full-time for more than 3 years

    Pros

    Company car, gas card, corporate card for travel.

    Cons

    Needs to be more proactive within the IT realm. Other competitors are way more advanced in what the customer wants.

    Advice to ManagementAdvice

    Hire more forward thinking people in IT

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Dunkin is Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin full-time for more than 3 years

    Pros

    You are rewarded for hard work and it is a pleasure to come to work for the most part. Most people are genuinely nice and pleasant.

    Cons

    As a manager at Dunkin Corporate, I have many dealings with HR and they are horrible. They treat all employees as unequals, they are condescending and typically rude. Also calibration is the most ridiculous, unprofessional forum I have ever been involved in. I find it completely unneccesary to discuss all employees in front of the entire departments supervisors, managers and above. This should be confidential and filtered to the VPs through the Directors as they gather data from their managers.

    Advice to ManagementAdvice

    Calibration doesn't work, the jobs are still not even, the raises and bonuses are not even amongst similar positions through out the company.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Experience to last a life time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader  in  Hopewell Junction, NY
    Former Employee - Shift Leader in Hopewell Junction, NY

    I worked at Dunkin full-time for more than 3 years

    Pros

    Learned management skills, customer service, and made long lasting friendships.

    Cons

    Cranky customers, certain rules were not enforced, and poor management.

    Advice to ManagementAdvice

    Try to avoid drama.

    Recommends
    Positive Outlook
    No opinion of CEO

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