Dunkin Reviews

Updated August 24, 2014
Updated August 24, 2014
116 Reviews
3.1
116 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dunkin CEO Nigel Travis
Nigel Travis
50 Ratings

Review Highlights

Pros
  • Work/Life balance generally supported throughout the organization (in theory) (in 7 reviews)

  • There is lots of free food and there is a discount on food (in 10 reviews)


Cons
  • horrible communication across departments, very low pay, and no opportunity for advancement (in 7 reviews)

  • Due to the lack of staffing, Work/Life balance not possible if goals are to be achieved (in 3 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great experience. Good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Syracuse, NY
    Current Employee - Operations Manager in Syracuse, NY

    I have been working at Dunkin full-time (more than an year)

    Pros

    Set your own schedule and work very little weekends

    Cons

    Must complete a ton of audits

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good for a highschoolers side job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Donut Finisher in Port St Lucie, FL
    Former Employee - Donut Finisher in Port St Lucie, FL

    I worked at Dunkin full-time (less than an year)

    Pros

    Flexible schedule, fun crew, free food, early and late hours

    Cons

    Strict, super early shift, had to come in at 3 am to complete my task and was not allowed to clock in until 5 am

    Advice to ManagementAdvice

    give more allotted time to the donut finisher or have two people come in to open the store

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Canton, MA
    Current Employee - Analyst in Canton, MA

    I have been working at Dunkin full-time (more than 3 years)

    Pros

    Excellent benefits, and the unlimited supply of coffee and munchkins.

    Cons

    Seems difficult to move into other areas of the company.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I love Dunkin'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA

    I worked at Dunkin full-time (more than 3 years)

    Pros

    Work/life balance, great benefits, fun brand, free food, fair and researched salaries/pay, fun company culture, executives live values like transparency, responsibility and honesty.

    Cons

    Limited career opportunities in some areas because of company size, made up for by seemingly unlimited training opportunities.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Spring Hill, TN
    Former Employee - Crew Member in Spring Hill, TN

    I worked at Dunkin part-time (less than an year)

    Pros

    work with great people, easy job, and good, friendly environment.

    Cons

    working in the early morning is really crazy and it's extremely hard to get promoted or get a raise.

    Advice to ManagementAdvice

    Management in the Spring Hill, TN store absolutely sucks. The reason I quit this job was because of poor management.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Place to Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Marketing Intern in Canton, MA
    Former Employee - Field Marketing Intern in Canton, MA

    I worked at Dunkin as an intern (less than an year)

    Pros

    Bosses and team integrated me into everything they did (i.e. client and team meetings, photo and video shoots, promotional events). Enjoyed the amount of responsibility given in completing my own marketing project to benefit franchisee sales. Gave me the confidence to apply to any global company.

    Cons

    There is not many bad things I can say.

    Advice to ManagementAdvice

    Keep giving your interns great opportunities and responsibilities.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Canton, MA
    Former Employee - Human Resources in Canton, MA

    I worked at Dunkin full-time (more than 3 years)

    Pros

    First and foremost, the people I worked with were great. It was a real team environment and I always felt like we accomplished a great deal. The location in Canton was very convenient and had free parking. Onsite cafeteria, fitness center, and of course the free ice cream, coffee and other Dunkin' products were a nice thing to have! I enjoyed working there!

    Cons

    In my particular position, there was no career progression. However, in other areas there were many opportunities for people to move around and grow with the company.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Dunkin Donuts helping the universe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Swanzey, NH
    Current Employee - Cashier in Swanzey, NH

    I have been working at Dunkin part-time (more than an year)

    Pros

    Most people I work with are very pleasent, there are some ups and downs, such as busy holidays, but good and bad things come with any job. The people I meet that come in regurarly are pleasent, and make working very fun. The manager is easy going and nice to talk to, My assistant manager and shift leader also make working very clear on what we need to do.

    Cons

    When you are tired it is not fun.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    So thrilled I finally found home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Canton, MA
    Current Employee - Financial Analyst in Canton, MA

    I have been working at Dunkin full-time (less than an year)

    Pros

    -CEO voicemail every single week giving business updates
    -Always something going on - some fun event to take part in
    -Open door policy, I never feel like I can't speak my mind
    -Unlimited coffee, tea, donuts, munchkins, bagels and ice cream
    -Office closes at 1:30 PM every single Friday

    Cons

    -Not enough communication between cross-functional departments, often leading to missed steps and inadequate resources
    -Salaries are below average

    Advice to ManagementAdvice

    Align departments better so that there is more cross-functional relationships going on. Different departments start projects and have ideas but don't get the right people involved until it is too late. Too many chiefs and not enough indians.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work, wonderful people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Baker in Williamsport, PA
    Current Employee - Baker in Williamsport, PA

    I have been working at Dunkin full-time (more than 5 years)

    Pros

    Great opportunity to grow here.

    Cons

    No paid holidays or time and a half.

    Advice to ManagementAdvice

    Continue to inspire your employees.

    Recommends
    Positive Outlook
    No opinion of CEO

Dunkin Photos

Outside Dunkin' Brands headquarter offfice located in Canton, Massachusetts (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.5)
Dunkin Cafe

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