Duty Free Americas Reviews

Updated August 14, 2015
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Jerome Falic
6 Ratings

10 Employee Reviews

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  1. Helpful (1)

    The higher the ladder rises

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook

    I have been working at Duty Free Americas full-time (Less than a year)

    Pros

    Great manager in a behind-the-scenes department, great focus on helping employees understand the job, wonderful overtime opportunities, team environment.

    Cons

    Terrible fit uniforms, other management butting into your work, slow email response from corporate, only gets better the higher you climb the ladder.

    Advice to Management

    Doing very well except for those who butt in to what isn't really their concern. Unsteady schedule for deadlines.


  2. Helpful (1)

    DON'T DO IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people in the boutiques are awesome. I really love all my coworkers.

    Cons

    The owners and upper management couldn't care less about it's employees. The goals are high, it seems, on purpose so they don't have to pay commission and they never recognize when someone does a good job. Only when there's something wrong. It's VERY discouraging.

    Advice to Management

    If they don't do anything for their employees, they will lose ALL of them.


  3. Not what it looks like

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Duty Free Americas full-time

    Pros

    you get to interact with all type off customers from around the world

    Cons

    the expectations do not apply to the results

    Advice to Management

    better training and follow company policies by the book no by emotions


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  5. Helpful (1)

    Kindergarten for Adults

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Luxury Specialist in Miami, FL
    Current Employee - Luxury Specialist in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Duty Free Americas full-time (More than a year)

    Pros

    You learn a lot from the free seminars they send you to and often get some free food or gifts from the brands holding the seminars. You also receive mediocre pay from commission aside from your hourly salary. Some managers are also keen on telling you when you've done a good job and praise you on your small victories at work.

    Cons

    Management thinks they make the rules and that you have to follow them and they treat you like a misbehaving kindergartener. You are not allowed to move away from your area or be too close together with your co-workers. It's a militant environment without the military pay or compensation. You're giving rules to abide by such as not sharing credit card registers and not being able to stand behind the show counters and to always be doing something. You also cannot leave the door area for a full hour (now hour and a half). You have to stand at the door front mandatory and yet you have to make your full commissions goal or else you aren't paid commission. So if you count on money from commissions to pay bills and such, don't. This is always up in the air based on how many customers you get, the amount of goal you receive, and if the passengers are Domestic flyers or International since we can't sell domestic sales. It's stressful with daily counts of all merchandise and stocking and if there is stolen merchandise on your shift, you are penalized for it even if you are the only associate on the floor during a full rush. You are sequestered in your area and are screamed at on the floor by management if you do not stay there.

    Advice to Management

    Compensation is key. Also being recognized. Everyone likes to hear they're doing a good job and that can help them through a rough day, especially coming from management. It's important that if an employee does a lot for you in order to help you out, you try to acknowledge the effort. Valuing customers as well as employees is a huge area for improvement.


  6. Luxury Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Luxury Specialist (Fancy for Sale Associate In the Luxry Section) in Atlanta, GA
    Current Employee - Luxury Specialist (Fancy for Sale Associate In the Luxry Section) in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Duty Free Americas full-time (More than a year)

    Pros

    They provide me with a bus/train card so I ride for free, the paid holidays that is if you are lucky enough to be off

    Cons

    Poor management, no raises only "promotions" which are very favoritism driven, high turn over rate because of this not to many good qualified people stay, in my position I can not leave my section to sell but my goal is incredibly hard to reach especially without leaving the section. you might as well look at the commission as a "possible bonus system" you have to reach at least 80% of your monthly goal amount to earn only 0.02% of your monthly goal amount. Overall, it's not a fun job, managers tend to be very unhelpful and they gossip entirely too much.

    Advice to Management

    Upper management need to care about the employees, train the store managers and have flexible work schedules.


  7. Helpful (1)

    Think twice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Atlanta, GA
    Current Employee - Sales Associate in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Duty Free Americas full-time (Less than a year)

    Pros

    Consistent pay, international customers, opportunity to make commission

    Cons

    Micro managed, gossip atmosphere, lazy buyers, inflexibility as far as schedule, poor communication

    Advice to Management

    Have more regard for the employees. Set a positive tone daily. Understand that there is not always something to do and forced alienation only promote tension and lowers the morale in the store.


  8. Helpful (1)

    Actively looking for a another job, I cant wait to get out of this company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Miami, FL
    Current Employee - Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Duty Free Americas full-time (More than a year)

    Pros

    Good exposure to meet people from different places, nothing else

    Cons

    Head managers are afraid of the owners and treat employees really bad, they dont care about employess at all. Schedules are insane! very long hours...salaries are low in comparison with expectations. Zero tolerance for mistakes.

    Advice to Management

    Definetely management needs to update their policies, promotions, happy employees produce more than miserable ones. Reviewieng company policies is a must.


  9. Never again

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Nothing good to say about it.

    Cons

    Park and ride, Airport Security, Shortest breaks, no raises ever, terrible management


  10. Helpful (1)

    Always busy.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hollywood, FL
    Current Employee - Anonymous Employee in Hollywood, FL
    No opinion of CEO

    Pros

    Has stores in airports and throughout US boarders

    Cons

    Salary is not to par compared to same market


  11. Helpful (2)

    EHHH..

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL
    Disapproves of CEO

    Pros

    The pro for working here is that its in the airport and that opens doors. TSA cleared an customs cleared. They also really dont pressure you on your sales. A lot of employee coverage is also a big plus.

    Cons

    Ok. unless your the morning manager, ur stuck working an ugly schedule, if ur new that means fri,sat and sun all closing.... when i say closing it means, until the last international flight leaves. Some times 9 sometimes 3 am. You're at the mercy of the airlines.. delays etc.. Upper management is in the same airport and dictate your every move. EVERY MOVE.. THEY LIVE BY WRITE UPS. Their is 3 store managers per store not 1.

    Advice to Management

    PLEASE let us be managers and run a business. Dont micromanage us.



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