E*TRADE Financial

  www.etrade.com
  www.etrade.com

E*TRADE Financial Reviews

Updated October 4, 2014
Updated October 4, 2014
312 Reviews
2.7
312 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Paul T. Idzik
60 Ratings

Review Highlights

Pros
  • Etrade values work life balance and offers opportunities to advance in your career path (in 16 reviews)

  • The Series 7 and 63 training is free and useful in other jobs (in 13 reviews)


Cons
  • could improve in employee work life balance (in 10 reviews)

  • Call center work can eventually wear on an individual (in 14 reviews)

More Highlights

93 Employee Reviews Back to all reviews

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  1.  

    Once a great company, now reduced to mediocrity and support of the ever-declining status-quo

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineering in Menlo Park, CA
    Former Employee - Systems Engineering in Menlo Park, CA

    I worked at E*TRADE Financial full-time (more than 5 years)

    Pros

    Was a great opportunity to work on some bleeding edge technology products a few years back. Good if you like outsourced environments - there is a lot of use of outsourcing here so if you are into that type of environment, you could fit right in here.

    Cons

    Lots of outsourcing, most people are just there for the paycheck. The environment is often described as long-time employees as "toxic". Personal growth opportunities are now largely limited due to the outsourcing -- being promoted likely means more late-night calls with teleworkers and remote teams.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great training and good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Service Representative, Financial Services Representative
    Former Employee - Financial Service Representative, Financial Services Representative

    I worked at E*TRADE Financial full-time (more than an year)

    Pros

    My colleagues at E*Trade were great. I also had a very supportive manager. The benefits are good and included insurance for domestic partners. I felt the pay was fair and the training was superb.

    Cons

    Call center work can eventually wear on an individual. There is such an emphasis on leads that sometimes one can feel like they are a child being constantly poked and prodded. Employee interface is not particular efficient and would cause unnecessary customer delays. Most opportunities seem to be lateral unless one goes into sales or management, although advancing from an entry-level rep is definitely encouraged.

    Advice to ManagementAdvice

    When finances get better, improve the system that reps use. Also, consider more definition of sales versus service roles. Service sometimes feels like their sole job is to feed leads to FC's. FC's lessen the value of their role by dumping service issues back to reps. Improving intra-department communication would also help smooth transition of new assets to company. While the website is really good, there are some functions that really seem to need improvement but are simply neglected.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Ok company to work for but politics at play.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at E*TRADE Financial full-time

    Pros

    Work life balance, decent pay (less than what competitors are paying).

    Cons

    You are bombarded and pressured to bring new accounts for the company which they call leads and you are given a goal of 7 a week, promotion is merit mixed with a lot of brown nosing, stressful work being on the phone talking to angry customers (its a high end call center), and the management are based on tenure rather than actual management skill.

    Advice to ManagementAdvice

    A little less politics, To retain great employees, realize that not everybody is good in sales. So less pressure on getting leads at all cost and more emphasis on great customer service.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work but no raises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator in Alpharetta, GA
    Former Employee - Systems Administrator in Alpharetta, GA

    I worked at E*TRADE Financial full-time (more than 3 years)

    Pros

    High technology company with lots to do

    Cons

    No raises, culture is stodgy

    Advice to ManagementAdvice

    Focus on customer

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in New York, NY
    Current Employee - Financial Analyst in New York, NY

    I have been working at E*TRADE Financial full-time (more than an year)

    Pros

    Good mentorship from employees and a good support system. fast paced and it requires you to make sure you are willing to adapt to your surroundings.

    Cons

    the downside is the micromanagement on the lower service teams. it is more of a political game when it coms to promotion. several individuals come to this company with year soy experience and i feel they are belittled.

    Advice to ManagementAdvice

    Pay more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Good place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at E*TRADE Financial

    Pros

    Coworkers were good and the pay was decent. Good place to build up some experience. They also paid for FINRA registration materials.

    Cons

    Very stressful and high pressure. I did not work in sales yet I was effectively expected to be a salesperson

  8. 1 person found this helpful  

    No direction, little room to grow, poor innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in New York, NY
    Former Employee - Product Manager in New York, NY

    I worked at E*TRADE Financial full-time (more than an year)

    Pros

    Depending on the group, coworkers are great and are trying to improve this company. A bunch of smart people there, but not necessarily in the right positions

    Cons

    Pay is average at best, difficult to grow because middle management does nothing and everyone doing the work will just leave for a better opportunity. Lots of turnover, get sucked into the same work with hardly much innovation

    Advice to ManagementAdvice

    Stay organized and have an ear to those grinding day to day. Don't push meetings all the time, make time for your team.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Good job for the young and single

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative
    Current Employee - Financial Services Representative

    I have been working at E*TRADE Financial full-time (more than an year)

    Pros

    Training provided to earn your Series 7 is excellent. Base pay is decent compared to most call center jobs. Promotions are easy to come by since the company cleaned house a few years ago. There is unlimited overtime opportunity during tax season.

    Cons

    Employees that work less than 50 hours a week receive poor performance reviews. You will be required to refer millions in outside assets from existing client base and receive no bonus for your efforts. Your job is to help clients maintain regulatory compliance so you have to maintain a high level of focus for long hours.

    Advice to ManagementAdvice

    Focus more on training after Series 7.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Relationship Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager in Sandy, UT
    Current Employee - Relationship Manager in Sandy, UT

    I have been working at E*TRADE Financial full-time (more than 8 years)

    Pros

    Nice colleague, good working atmosphere

    Cons

    Cost cutting, outsourcing to the Philippines and management do not look out for their people.

    Advice to ManagementAdvice

    Take better care of your employees,

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    Call centers suck.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in Alpharetta, GA
    Former Employee - Financial Services Representative in Alpharetta, GA

    I worked at E*TRADE Financial full-time (less than an year)

    Pros

    Paid for Series 7 and 63 classroom hours with amazing instructor. Free materials (books software to study at home) and test. Was awesome to be able to get paid and study!!!

    Cons

    Micromanagement like you never seen before!!! I might as well have a supervisor sitting in my cube!!

    You have to literally log on the computer EVERYTHING you do the second you do it. If not the sup will IM you and ask what you are doing. You will receive a schedule everyday that dictates when you have lunch and go to the bathroom. I am serious!! I cannot make these things up!!

    Unless you like having a phone glued to your ear from when you get in to when you leave, this job is not for you.

    Also, they are very sales heavy, sups want you to push products of these poor investors.

    Advice to ManagementAdvice

    Stop micromanaging your employees!!!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

E*TRADE Financial Photos

Office Building top three floors are E*Trade
Sandy Call Center

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