E*TRADE Financial

  www.etrade.com
  www.etrade.com

E*TRADE Financial Reviews

Updated October 17, 2014
Updated October 17, 2014
306 Reviews
2.8
306 Reviews
Rating Trends

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Paul T. Idzik
59 Ratings

Review Highlights

Pros
  • Etrade values work life balance and offers opportunities to advance in your career path (in 16 reviews)

  • The Series 7 and 63 training is free and useful in other jobs (in 13 reviews)


Cons
  • could improve in employee work life balance (in 10 reviews)

  • Call center work can eventually wear on an individual (in 14 reviews)

More Highlights

47 Employee Reviews Back to all reviews

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  1.  

    Operations analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Analyst in Alpharetta, GA
    Former Employee - Operations Analyst in Alpharetta, GA

    I worked at E*TRADE Financial full-time (more than an year)

    Pros

    National corp discounts, relaxed dress code, work from home, approves expense reports quickly, out of the office outings were great. Very flexible on taking vacations during the year.

    Cons

    Upper management does not listen, no advancement, long hours, HR dept is caught in between. Addressed internal issues to HR and they finally address them after 6 months...that's way too long! I was promised a review after 60 days and it didn't take place until I pushed it and by that time to was 6 months.

    Advice to ManagementAdvice

    Listen to your employees concerns...more people would stick around

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Run from this place. The culture will eat your soul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in New York, NY
    Current Employee - Associate in New York, NY

    I have been working at E*TRADE Financial full-time (more than 3 years)

    Pros

    OK benefits, nothing special. Cafeteria in building. Nice location in midtown. Company sounds cool on a resume.

    Cons

    Never experienced such a hostile work environment in all of my career. Culture of every man for himself and zero accountability. Peter Principle in full effect here. Majority of employees find themselves in the middle of the "blame game", having to constantly defend themselves from verbally abusive coworkers. Some of these known repeat offenders are completely out of control. HR mentality seems to encourage this behavior. People with real skill and talent will never be rewarded at this company. Morale is low, heads are down, and people avoid eye contact. Stress is high, tension is thick, and good people jump ship at the first opportunity.

    Advice to ManagementAdvice

    Longevity does not equate to capability. The whole of the executive suite is a nightmare to deal with- from the laughably incompetent secretaries to the disconnected executives who clearly only care about their paychecks. This trickle down effect sets the tone for the rest of the office, and is unfortunately making the company a very unpleasant place to work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    What a Joke, avoid this company at all costs!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative in Alpharetta, GA
    Current Employee - Financial Services Representative in Alpharetta, GA

    I have been working at E*TRADE Financial full-time (more than an year)

    Pros

    decent pay and benefits for the job
    vacation starts to accrue from the first day

    Cons

    everything about the job
    you're not a broker you are a customer service rep
    you will never work for a more micromanaged company in your life, guaranteed!

    Advice to ManagementAdvice

    what management?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    E*Trade Manila call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Representative in Sandy, UT
    Former Employee - Senior Financial Representative in Sandy, UT

    I worked at E*TRADE Financial full-time (more than 3 years)

    Pros

    strong emphasis on technology, latest trading technologies, advanced trading platform, global trading.

    Cons

    Lack of accountability and disconnectedness of operations in Manilla. Inability to contact operations directly to jointly resolve escalated problems. Strong emphasis on cost savings through brokers in Manilla who frequently misunderstand words in English. Clients only get to speak with Americans once they become frustrated with Manilla reps.

    Advice to ManagementAdvice

    Treat employees with more respect. Randomly demanding mandatory overtime on weekends or other inconvenient times puts demands on employees that are worth more than just being paid overtime pay. Trying to motivate employees to do more work for free by calling work a "game" insults employee intelligence as employees are there to make a living and do not work to play games. More incentives are needed for additional work requirements as this is not a cost savings strategy.

    No opinion of CEO
  6.  

    Great learning experience to help the next company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at E*TRADE Financial full-time (more than 3 years)

    Pros

    Great people to work with

    Cons

    Management has everyone a bit confused.

    Advice to ManagementAdvice

    People really do want to exceed here. You need to let them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Needs the right people to make this place right

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at E*TRADE Financial full-time

    Pros

    can't find any pros here

    Cons

    Advancement only is you know someone

    Advice to ManagementAdvice

    Mid management is clueless

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Too much Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Software Engineer in Menlo Park, CA
    Former Employee - Associate Software Engineer in Menlo Park, CA

    I worked at E*TRADE Financial full-time (less than an year)

    Pros

    Can get to know about Finance - Stocks, Trading

    Cons

    Horrible Asian work culture, politics, stressful work.

    Advice to ManagementAdvice

    Managers need management skill as well as technical skill.

    Doesn't Recommend
    Negative Outlook
  9.  

    Financial Services Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative in Sandy, UT
    Current Employee - Financial Services Representative in Sandy, UT

    I have been working at E*TRADE Financial full-time (more than 5 years)

    Pros

    Physical location is close to the freeway. The doors are open when you get to work. Most of the managers could fog up a mirror.

    Cons

    In four years time, my hourly pay has increased about 7%. My health insurance costs for identical coverage has increased by over 36%! I actually take home less now than when I started because Etrade now takes so much more out of my check for health insurance. At the same time the fomer CEO Steve Frieburg saw his base pay go form 1 million to over 3 million the second year. The managers were all managers with companies that Etrade bougtht before the collaterized mortgage fiasco. Only 1 manager is actually a manager due to a promotion . 4 of our managers, including a top level executive, came to Etrade from Fidelity because they got laid off at Fidelity. Etrade was NOT their first choice for employment and it shows. Management FORBIDS any direct communication with the CEO. It is MANDATORY that ALL employee to CEO communicaiton be perused by immedate management first. Etrade stock has never been valued at more that 1/2 of what TD Ameritrade trades for. After working at Etrade it is easy to see why. This company could spoil an erotic dream!

    Advice to ManagementAdvice

    Tread your employees like the valuable resources they are. Do not assume that a 75% turnover rate every four years is normal! Train your managers to motivate and not terrorize!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Arlington, VA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at E*TRADE Financial full-time (more than an year)

    Pros

    Interesting work and manageable hours

    Cons

    Flexible work arrangements are not available. Very odd for such a new company with their store front on the web! Face time is everything. Working Mothers beware!

    401k match is very low compared to any other companies I have worked for. The company tries to save costs by outsourcing functions to India and constantly looks for more jobs to export. They’re very proud of the success of this which is sad because we should keep as many positions in the US as possible. I’m embarrassed by this practice. Very little opportunity for growth and they actually demote people – who does that? Some managers have constant turn over and instead of fixing the problem they continue to just hire new staff.

    Advice to ManagementAdvice

    Many of those have been with the company over 10 years which is a HUGE issue. Very much an old boys club attitude since they have been here so long. It would be better to get some fresh talent with innovative ideas who put employees first instead of the bottom line. Let each group decide how they should be structured and their workload instead of micro managing everything – manage the big picture!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Don't waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Consultant
    Former Employee - Investment Consultant

    I worked at E*TRADE Financial full-time (more than an year)

    Pros

    Can't think of any... Good location.

    Cons

    Ineffective leadership from Senior level down to the sales manager. This company has no sales leadership from what I can see. My experience was the managers I interacted with were constantly in CYA mode. No one inspires anyone here with few exceptions. Sales meetings are a combination of information dump and beat downs. Training is 'one and done'. Individual goals do not match overall corporate messaging and direction. My manager regularly sent chastising e-mails - singling one employee out to the entire team. My sales manager would single out people in ALL CAPS TO EVERYONE. Hellooo.. HR, are you reading this??

    Advice to ManagementAdvice

    Hire sales leaders versus sales managers. Inspire your teams to greatness - not beat downs. Stop telling your teams 'what'; start showing them 'how'. (I suspect that most sales managers are clueless about the how component). Have your sales managers share a good idea to help Consultants succeed. This place is mostly void of solid talent.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

E*TRADE Financial Photos

Office Building top three floors are E*Trade
Sandy Call Center

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