E*TRADE Financial Reviews

Updated April 16, 2015
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77 Employee Reviews

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  1. high turnover, they treat you like a commodity, not a team member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Consultant in Sandy, UT
    Former Employee - Financial Consultant in Sandy, UT

    I worked at E*TRADE Financial full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good pay potential, quarterly bonuses

    Cons

    high turnover and they can let you go without a warning or doing anything unethical and still meet business results

    Advice to Management

    have an action plan to help improve employees rather than without any warning/coaching let the employee go

  2. Financial Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Consultant in Alpharetta, GA
    Current Employee - Financial Consultant in Alpharetta, GA

    I have been working at E*TRADE Financial full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Positive team environment and colleagues are great!

    Cons

    Volatile work environment (job and compensation policy changes are slow) environment is a bit stressful (with call volume), and not necessarily family friendly work environment.

    Advice to Management

    E*TRADE Management is in survival mode, its important for them to appreciate the impact that production brings to the bottom line and encourage this growth. Something the last regime and this regime struggle with in its vision or game plan moving forward.

  3. Not an Encouraging Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at E*TRADE Financial full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexibility concerning Telecommuting, the Location was ideal, and the Work/Life Balance was pleasant.

    Cons

    Compensation Package (low pay compared to competition and/or industry standards) Management (as they were horrible to work with, complete condescending people), In addition they micro-managed and the funny part is that the employees knew more than what they knew. High-Turnover, and outsourcing.

    Advice to Management

    When depleting the work force in order to save a buck. Try trimming off the people fielded in the managerial positions because in my opinion and based on experience, the lower level employees actually get the work done, while management takes the credit. I guess that's the culture of working in a corporate environment.

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  5. Helpful (1)

    It's just another high-turnover call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in Alpharetta, GA
    Former Employee - Financial Services Representative in Alpharetta, GA

    I worked at E*TRADE Financial full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The Series 7 and 63 training is free and useful in other jobs.
    You can make good friends and connections in the Incubator Class.
    The health benefits are good.

    Cons

    You will be on the phone for 8 hours a day.
    Customers are often rude, impatient, and unreasonable.
    Promotions are a joke, you will still be on the phone all day no matter the department.
    Few applicable skills outside of sales/customer service industry.

    Advice to Management

    Keep hiring more people to keep the queues low, this is better for the employees and customers alike.

  6. product management

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at E*TRADE Financial

    Pros

    good benefits, nice people to work with, bright technology team!

    Cons

    work overload, no direction, too vendor dependent, management wants the little people to lead them!

    Advice to Management

    lead!

  7. Helpful (1)

    Leadership at a Crossroads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA

    I worked at E*TRADE Financial full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    E*Trade working facilities are really nice and inviting. They have a fairly good peer appreciation program where you can recognize the contributions of co-workers and members of other teams.

    Cons

    Most employees at E*Trade are overworked and under-appreciated. Management provides little direction and often conflicting directives. Additionally, there isn't a sense of collaboration amongst the various teams. Each group is way too focused on their own objectives instead of seeing the bigger picture. Unfortunately, these factors leave the average employee without suitable guidance or support and result in having to work way too hard and too long to complete their tasks.

    Advice to Management

    Executive leadership needs to provide better guidance and hold upper management (VP and Director levels) more accountable for their overall lack of knowledge and management skills.

  8. Helpful (1)

    Decreasing enjoyment, stuffy atmosphere, great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in Menlo Park, CA
    Current Employee - Systems Engineer in Menlo Park, CA

    I have been working at E*TRADE Financial full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible works hours, great benefits, there is always room to improve a lot of things. Not a cut-throat atmosphere.

    Cons

    The employee morale is really low, management sees tech. dev. as dead weight.

  9. Had the BEST co-workers but the WORST management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at E*TRADE Financial full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    E*TRADE was a wonderful place to work because of the people that you get to work with each day. Some of the best in the business and you can learn a lot in the short time you will likely stay.

    Cons

    Upper management is the worst as they have no idea what really goes on day to day to keep the customers happy. They have the worst methods of internal promotion and some of the highest turnover I have ever seen because almost every job there is a dead end.

    Advice to Management

    Less management (upper and senior) and more internal promotion.

  10. Helpful (1)

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Jersey City, NJ
    Former Employee - Anonymous Employee in Jersey City, NJ

    I worked at E*TRADE Financial full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Progressive. They are always looking forward and into the future with their products. They are highly competitive in the market.

    Cons

    Tons of red tape and management issues. It's hard to move up or cross train. Many people stay in the same position for years.

    Advice to Management

    Value you employees

  11. Helpful (1)

    Etrade death

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative in Salt Lake City, UT
    Current Employee - Financial Services Representative in Salt Lake City, UT

    I have been working at E*TRADE Financial full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Mirror test hire meaning if you can fog a mirror with your breath you're hired from what I observe of uneducated simple people in Sandy, UT

    Cons

    Truly mean and manipulative staff who leave you to customers with limited training. After working with larger brokerages it is mesmerizing to see how gullible management is to the slightest concerns. Run... Don't walk from this seeming opportunity.

    Advice to Management

    Get some life experience.

E*TRADE Financial Photos

Office Building top three floors are E*Trade
Sandy Call Center

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