EBSCO Publishing
2.7 of 5 65 reviews
www.ebsco.com Ipswich, MA

EBSCO Publishing Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

2.7 65 reviews

                             

75% Approve of the CEO

EBSCO Publishing President Tim Collins

Tim Collins

(28 ratings)

45% of employees recommend this company to a friend
14 Employee Reviews Back to all reviews
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    Dead-end job at a technologically backward organization that's stuck the past

    E-Content Specialist (Former Employee)
    Birmingham, AL

    ProsThe benefits are very good. I think that is why most people stay here, even though the pay is so low.

    ConsNot only was the pay abysmal (I was in a division full of college graduates making between $10 and $15 per hour), but my manager was terrible. Here is a short list of what my manager did to make our lives miserable:

    -Micromanages to the extent that nothing can get done and tells employees to do less work and then freaks out when the work doesn't get done.
    -Never reads emails or accepts meeting requests (or accepts them and doesn't show up) and then accuses employees of never coming to her with questions
    -Tells us we need to get more work done but then goes in the Manager's office and laughs and cuts up for half the day and doesn't even pretend to be doing any work.
    -Assigns overtime and then leaves after a half day (after taking a 2 hour lunch)
    -Doesn't understand basic workflow procedures and gives conflicting answers to questions. Often gives the wrong answer to a question and doesn't remember doing so and then accuses employees of "putting words in her mouth" and berates them for doing things the wrong way...which is the way she said to do it.
    -Provides absolutely no performance feedback about strengths. Only talks about your weaknesses (which is great for morale).
    -Has to have her subordinates explain basic workflow concepts and procedures to her and often gets very confused about things she should have learned 5 years ago.
    -Doesn't allow employees to use sick time without threats of them accruing an "instance" (even with a doctor's excuse missing 5 times a year is considered "excessive") and instead makes employees make up
    time after being sick even though she often doesn't come into the office.
    -Expects all her employees to be proficient in everything instead of letting people focus on the things they're good at.
    -Often holds meetings wherein she asks trick questions and wastes time that could be used for working by debating answers to her trick questions.
    -Micromanages the good employees and questions their workflow choices and cripples their desire to succeed but ignores the underperformers and slackers because they actually NEED to be managed.
    -Constantly changes priorities with no warning and then complains that the first task was never completed even though we were told to work on something else.
    -Does not advocate for employee raises and when a rare advancement position opens in the department she hires externally instead of internally. She's created a department full of dead-end jobs with pathetic pay and then is perplexed why team morale is so low.

    Advice to Senior ManagementPay more attention to what is going on beneath you. It's pretty bad down in the trenches.

    No, I would not recommend this company to a friend

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    EBSCO has a woman problem

    Anonymous Employee (Former Employee)

    ProsNice location in Ipswich. On-site cafe is good. Free car-charging stations if you have an electric car.

    ConsFor men, especially those men who get into the "inner circle", EBSCO can be a terrific place to work. High pay, huge bonuses, terrific quality of life. But if you are a woman -- expect to get ahead only if you "make like a man" and work crazy hours, travel several times each month, and play hardball with the good ol' boys' network.

    I have seen men -- totally useless and feckless men - get promoted at EBSCO over intelligent and hardworking women too many times to count. It is a man's world at EBSCO. If you are a smart and driven woman, then go elsewhere. Don't waste your time at "MANSCO".

    Advice to Senior ManagementWake up and smell the perfume -- EBSCO is unfriendly to women. It used to be a secret, but now it's talked about in the hallways by women AND men.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    A Greedy and Apathetic Workplace

    Anonymous Employee (Former Employee)

    Prosuse of gym, flexible hours

    ConsI don't think I've ever met so many unfriendly and snobby people at one job in my life. Simple politeness and manners seem to elude them. Management treats subordinates like idiots and lackeys. Favoritism is rampant. Quite a few team leaders have no problem taking credit for work that others have done. Company regularly lays off (as well as finds excuses to fire) people when they're too "old" and are up for a raise, even entire departments are closed in order to save money. Anything to reach the "billion dollar mark" at anyone's expense.

    Advice to Senior ManagementTake "charm-school" lessons on how to treat people with respect and get off your high horse. You just may be one of those poor, old sods whom EBSCO has no use for someday.

    No, I would not recommend this company to a friend

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    New Employee Revolving Door

    Editorial (Former Employee)
    Ipswich, MA

    ProsCafeteria and Gym - Did not have time to use either.

    ConsEver wonder why this company has so many open positions in this day and age? There is a constant pressure to increase group performance with very unrealistic targets. They do not have the IT/software capacity to bring processes up to date let alone reach the output that they expect. Management is left to force/bully subordinates with immunity. Constantly changing priorities, discarding weeks and months once priority work in the garbage. There is a lot of inter-department fighting and back stabbing wasting time and energy. Really the worse place I have ever worked.

    Advice to Senior ManagementLots, but they would not listen!

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Find a better company to work for

    Anonymous Employee (Current Employee)

    ProsIf you are very very lucky HR might get back to you.

    ConsI applied to Network Engineer position, a day later, HR person responded to setup time for phone interview and then never showed. No call, no email. I called and emailed several times to no avail. But several months later, after the position kept cycling on all the job boards, here comes Mr. HR with a tail between the legs. Anyway, I politely wished him luck even though I was still on the job market.

    Advice to Senior ManagementKnow what people say about your company and take ACTION!!

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    This company is really going down the tubes...

    Editor (Former Employee)
    Ipswich, MA

    ProsThe cafeteria is pretty good

    ConsNegative culture, low wages, awful benefits, lack of advancement opportunities, outsourced production, emphasis on quantity over quality

    Advice to Senior ManagementStop focusing on how much money the company is making and start focusing on what really matters... your employees. If a person is doing more work than expected and handling projects outside of their regular responsibilities; you should give that person a raise, not lay them off. The large majority of employees don't feel good about working for this company anymore. Whatever "positive culture" EBSCO had is quickly fading away. If an emphasis isn't put back on to the employees, the quality of the products will continue to nosedive and the sales numbers will follow. That's the bottom line.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Should be a great place to work..... but just isn't

    Anonymous Employee (Former Employee)
    Ipswich, MA

    ProsPhysical plant -- a beautiful location in downtown Ipswich. Good products. Very customer focused.

    ConsParent company is based in Alabama and it really shows. HR practices and policies are unbelievably old-fashioned. Benefits suck, because they are determined by the norms in Alabama, not Mass.

    At times it was a bit like working in a factory in the 1950's. Management is totally focused on the lowest common denominator and manages to that point. They spend a whole lot of time trying to figure out how people might be "cheating", and how to "catch them out". My direct manager -- a member of the senior management team -- repeatedly told me that we had to keep people in a state of fear, since that's what would bring out the best performance.One story was legendary and told to me many times. Apparently JT Stephens -- the son of the original founder -- had once fired one of the EP employees when he was up visiting from Birmingham -- because the employee had walked on the grass. This apparently showed "disrepect". People told this story with pride.... "what a tough guy he was". UGH!!

    HR was draconian.... As a manager, I would be brought weekly reports from the card reader access software, showing me the exact comings-and-goings of people in my group. HR would highlight the names of people they believed were spending too much time outside or -- in the case of one of my employees -- the bathrooms (the employee in question had a medical issue that accounted for that situation). It was truly bizarre. On snow storm days, HR would walk through the floors with a clipboard, noting down who wasn't at their desk at 9:15 in the morning.... reprimands would follow. On the compensation front, even when the company is doing very, very well pay is often frozen.

    My direct manager -- a member of the senior management team -- truly enjoyed upsetting people. I believe that the CEO knew this and knew how he operated. But he did nothing to remedy the situation.

    Last, but not least, take a look at how many women there are on the senior management team. Speaks volumes,,,,

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    good

    Intern (Current Employee)

    Prosnice people to work for

    Consnot an easy commute for this location

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Miserable Atmosphere!

    Anonymous Employee (Former Employee)
    Ipswich, MA

    ProsGood location, beautiful setting on the Ipswich River.

    ConsStrange culture, anti social employees, "drink the Koolaid" company mentality, low salary is based on Alabama standards (where the mother company is based) moldy unhealthy old buildings. I have never worked for a more depressing company. I always felt I was working with personality lacking clones. Management changes the rules whenever it is to their benefit, endlessly presenting unrealistic goals. Low to zero morale was the standard in my department and while management realized this, they had no intention of addressing it. Customers have also grown very frustrated with EBSCO's products over the years, which is no surprise. If they only knew how the support teams were refusing to take responsibility for their urgent issues (not my job!) and passing the buck and continued back stabbing, I'm sure they'd take their business elsewhere, but that's difficult these days as EBSCO is doing all it can to gobble up it's competition. Do yourself a favor and pass on employment at EBSCO Publishing!

    Advice to Senior ManagementFocus and refine your present products before developing more and more and more.....

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Wish I had never worked here

    Abstractor (Former Employee)
    Ipswich, MA

    ProsThe benefits and entry level pay were decent; very eco-friendly company; nice location; overtime pay; every department besides editorial; human resources staff; nice people

    ConsThis was my first job out of college and I wish I had never worked there a day. The business model is essentially a writing factory. As an abstractor in editorial, I was required to achieve a perfect balance of quality/quantity but I could never get the quantity although my quality was consistently good. As a former ebscohost user, I never felt comfortable with the quick, arbitrary way they trained me to write summaries for important articles. I was so stressed about achieving the number rate they set, getting cramped legs and waiting hours to use the restroom so I could produce more. My new manager described it as "factory-esque" work which was not at all the impression I had from the interview. It was a silent work environment, all I could hear all day was typing and had to email coworkers in the next cubicle over from me! The daily monotony of the work combined with the lack of human interaction made this a very depressing workplace. The management was disorganized, frequently changed, mismanaged crises, and threw work on writers who were already trying to meet impossible expectations. When my supervisor told me "off the record" to sacrifice quality for quantity and that we would eventually talk termination if I couldn't achieve the rates, I decided it was time to leave. This is not the job for people who like human interaction and quality work! So happy I left to find better work!

    Advice to Senior ManagementAllow coworkers in Editorial to talk more freely; treat your employees who make your product with respect; handle crises with more ease; find a different business model for your product

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at EBSCO Publishing reviews and ratings — including employee satisfaction and approval rating for EBSCO Publishing CEO Tim Collins. All 14 reviews posted anonymously by EBSCO Publishing employees.