EBSCO Publishing
2.7 of 5 65 reviews
www.ebsco.com Ipswich, MA

EBSCO Publishing Reviews

Updated Jan 28, 2014
All Employees Current Employees Only

2.7 65 reviews

                             

75% Approve of the CEO

EBSCO Publishing President Tim Collins

Tim Collins

(28 ratings)

45% of employees recommend this company to a friend
17 Employee Reviews Back to all reviews
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    4 people found this helpful  

    Not the place it used to be

    Anonymous Employee (Former Employee)
    Ipswich, MA

    ProsNice location - right along the Ipswich River. A short walk to a variety of restaurants downtown for lunch. Onsite gym. And that's about it.

    ConsMoral has been declining for about two years now.

    They expect way too much work out of their employees for what they pay them. They pride themselves on how it's such a great place to work and you don't have to go to Boston. But the pay is very low and raises are minimal if you get one at all.

    They've taken away every perk. No summer parties, no winter parties, not even the ice cream social. Once upon a time, you'd get out a couple hours early on the Friday before a long weekend (Memorial Day, July 4th, Labor Day). Those days are gone. You're lucky if they let you out at 4. Yet they want more work out of their employees. Far too many people are staying late at the office or bringing work home at night and on the weekends.

    You don't really have an opportunity to move up unless you're in the boy's club or you're wiling to work 60/wk. It's not uncommon to see unqualified people get a promotion because most of the time it's a popularity contest.

    Advice to Senior ManagementStart showing some appreciation to your employees. Employees are at, if not already over capacity with their workload. Don't continue to pile more work on them. Start giving promotions to people who deserve it, not to the jock.

    No, I would not recommend this company to a friend

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    It is alright

    Anonymous Employee (Current Employee)

    ProsGood if you love working independently. company provide great opportunity to use your own strategy.

    Consslow decision making ... low salary....

    Yes, I would recommend this company to a friend

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    3 people found this helpful  

    A is for awkward

    Subject Index Editor (Former Employee)
    Ipswich, MA

    ProsIpswich, MA is a pretty town, and the physical plant of the offices there is very nice - converted mill buildings on the water. There is a free, on-site gym that employees can use. If you are in a town on the commuter rail, the train will drop you off right at EBSCO. There's also a nice, fairly reasonably priced cafeteria.

    ConsI was temporarily contracted to work on a project there, and the pay was very low, but I have heard the pay is low for permanent employees also, especially considering the cost of living in the area - the north shore (and all of greater Boston) is an expensive place to live. Although you may love literature and words, as I do, the editorial work does not really allow for too much savoring. You have be careful to move quickly, not take too much time delving into the work in order to make your numbers because the amount of work you do is constantly being monitored and quantified. While such monitoring is par for the course these days, the feeling of being watched can lead to a somewhat tense work environment. The most notable quality about EBSCO for me was the large number of socially awkward people who were employed there. Granted, doing editorial work does not lend itself to socially interacting with your coworkers, but it was hard to even to say good morning to most of them because they wouldn't look up. I'd pass people in the hall and they wouldn't even make eye contact. There was one person who walked to the bathroom, holding and reading a book - while walking! No kidding! The manager was extremely awkward; one on one interactions with her were minimal but painful. Her office door was always open but only in the literal sense. The job might be good for people who are extremely introverted and don't like to interact with others, but I think even introverts would prefer some pleasant interaction, and the atmosphere at EBSCO just seems unfriendly.

    Advice to Senior ManagementPay should be commensurate with the cost of living. Hire socially skilled people to be managers.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Good people, Good intentions, Poor Compensation

    Anonymous Employee (Current Employee)

    ProsGym, Cafe, Location (right near train and downtown Ipswich), flexible hours, friendly people.

    ConsCompensation, upper management, policies and some benefits. Retirement options are sad/confusing (require over a year of employment to enroll) and vacation days are on the low end. You feel like you are replaceable.

    Advice to Senior ManagementRetention = more than just saying "we acknowledge your good work". In the of the day, if I see my coworkers getting fed up at the low pay and over-working, I too will leave to find a new job. Ideas - bring back employee parties, bonuses, more incentives, commission, etc. On one hand it's great to be part of a growing company, but on the other, if the growth isn't reflected in my paycheck, or I'm not incentivised, then I'm less inclined to be on-board with company growth.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    4 people found this helpful  

    Company culture has gone from great to poor in one year

    Editorial Assistant (Current Employee)

    ProsGood products, company subsidized cafeteria, free coffee, good co-workers, generally a good bunch of people that I have worked with directly

    ConsI used to recommend this company to my friends but not any more. When I started, it seemed like employees were respected and appreciated. I heard a lot about it being a family friendly place that didnt act like it owned its workers. There was a merger recently and maybe thats the reason for the change, but now the focus is on numbers. Good employees have been laid off with no reason or notice, some who were new hires. the vacation system has changed to accruing a few hours each pay period, making it nearly impossible to take s week long vacation. Also about production. Theres a lot of work going to overseas vendors and the quality of the content is going downhill. So called flex scheduling really isn't that flexible- there's little lee way given for necessary changes to schedule, like for medical appointments

    Advice to Senior ManagementAppreciate your employees, take care of them and they will return appreciation by giving good results, good production. If you continue to go after numbers and production, putting people second, quality and production will go down and EBSCO products won't be in demand. Don't outsource Editorial work to places where English is not the first language- such a bad idea.

    No, I would not recommend this company to a friend

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    Aggressive, Strategically Advanced, but unfortunately some areas suffer from lack of leadership

    Anonymous Employee (Former Employee)

    Proscreate excellent products, has a good corporate philosophy and culture

    Consunfortunately, don't practice what they preach in their philosophy and culture

    Advice to Senior Managementseek leadership skills and seek management skills

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Grew too fast

    Editorial (Former Employee)

    ProsLow-cost cafe, main (Ipswich) campus is nice, nice people.

    ConsMy department was one of the unlucky ones to get moved to an off-campus location (very ungracefully), where we promptly fell off the map. There was no longer any sense of community. If you're thinking of working here, be sure that you will be in the Ipswich offices and not Topsfield. In my opinion, the company grew too fast and could no longer balance employee satisfaction. Like another reviewer said, EP is determined to become a billion dollar company at any cost.

    The products I worked on broke all the time and EP simply does not have the technological resources/staff to fix them. Critical product issues would simply be ignored when a solution was not immediately found. The environment in editorial is dead quiet and human interaction is not encouraged. I would describe the environment as depressing and have actually heard other former employees call it 'soul sucking'.

    Pay was on the lower end of most ranges. Raises, while appreciated, were very small and did not seem to meet the increasing expectations of my position. I experienced a lot of restructuring after a major acquisition and it was terribly disorganized and stressful.

    There do seem to be more perks in departments outside of Editorial, such as being salaried (Editorial is generally hourly), allowance for working from home, slightly better pay.

    Advice to Senior ManagementShow respect to Editorial, since they are the employees who make your products. Person-to-person conversation should be encouraged.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Lack Integrity

    Medical Writer (Former Employee)
    Ipswich, MA

    ProsGood pay, nice co-workers, decent physical environment and good first job (for a while)

    ConsSenior management said anything get me there. Even before I started I could sense a change in treatment where they didn't even address you anymore. I made it clear that I needed to work 4 days a week and was told this would be no problem, yet was a problem with them once I started. Management had unrealistic expectations and the job is not really stimulating after you have done it for a few months. Ipswitch is in the middle of nowhere; a great place in the summer but difficult to get to in the winter. Considered by many just a place to start on the way to someplace else that really appreciates your talents and treats you like a person.

    Advice to Senior ManagementThey wouldn't listen so not worth the effort

    No, I would not recommend this company to a friend

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    Good for entry level, not good for career development

    Anonymous Employee (Current Employee)

    Pros- Friendly and supportive colleagues
    - Overall high level of intelligence
    - Main offices close to Commuter Rail station

    Cons- Reactive than proactive business planning
    - Little support in career development
    - Office is dirty, smells, has bad air quality and very little natural light

    Advice to Senior ManagementJob descriptions changing frequently might be part of the growth the company is going through, but not having role definitions communicated clearly across departments is detrimental to employee motivation and productivity.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Can't believe I stayed 5 years

    Software Engineer (Former Employee)
    Durham, NC

    ProsSome people within and the majority of people outside of Technology Department are hardworking individuals. I'm thankful for having worked with them. They are the reason I managed to stay with the company for five plus years.

    ConsI can't speak about the group in Ipswich. I did not work there. Interactions with them were pleasant. Middle and upper management in other locations are dishonest and care less about their subordinates. They only care about what airplanes and motor bikes they ride. In fact, most conversations are dominated by talks about airplanes and bikes. Never once I was asked how I'm doing personally. They are very egotistical. The people they pick to be in their den are of the same mindset. If you come at them from a different point of view, they will crush you. They are the ones who are hurting this company. I do not recommend working in IT.

    Advice to Senior ManagementMy advice is to never ask people working for you to not complain about you to other managers because it will get back to you. This is just stupid. Work on creating more pleasant work environment. Don't create divisions in the ranks. It's counter productive. Also, get rid of your Project Development Lead and the Software Architect. They are incapable of getting along with anyone within the department or across departments. They are cancer and cancer should be treated.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at EBSCO Publishing reviews and ratings — including employee satisfaction and approval rating for EBSCO Publishing CEO Tim Collins. All 17 reviews posted anonymously by EBSCO Publishing employees.