EBSCO Publishing

  www.ebscoind.com
  www.ebscoind.com

EBSCO Publishing Reviews

Updated October 24, 2014
Updated October 24, 2014
72 Reviews
2.9
72 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
EBSCO Publishing President Tim Collins
Tim Collins
33 Ratings

Review Highlights

Pros
  • free coffee, decent cafeteria, train access (in 5 reviews)

  • Very nice people, good personal growth prospects, Great benefits (in 5 reviews)


Cons
  • low salary, remote location and commute (in 4 reviews)

  • Compensation, upper management, policies and some benefits (in 4 reviews)

More Highlights

19 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Used to be strong company; now profits are up but employee retention is a waterfall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Ipswich, MA
    Former Employee - Anonymous Employee in Ipswich, MA

    I worked at EBSCO Publishing full-time (more than 5 years)

    Pros

    Decent benefits (could use personal days off)
    Great location! Nice town, no hassle commute

    Cons

    Women are not respected, credited, or promoted
    Loaded with middle management out of touch with front line workers
    No idea who is stacking glassdoor with glowing reviews (HR?). EP would be better served fixing (rather than whitewashing) the problems.

    Advice to ManagementAdvice

    I have never worked in a professional company where so many people leave with so little notice. Do they jump? Are they pushed? A recruiter reported that they used to have clients begging to get into EP. Now they are only seeing people striving to leave.

    Doesn't Recommend
    Negative Outlook
  2. 7 people found this helpful  

    The bad outweighs the good at EBSCO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Abstractor in Topsfield, MA
    Former Employee - Abstractor in Topsfield, MA

    I worked at EBSCO Publishing full-time (more than an year)

    Pros

    Good starting place for recent college grads, decent benefits, good co-workers.

    Cons

    The pay is really terrible because it's based on Alabama's cost of living, which screws people in bigger and more expensive cities over. They only care about their profits and their customers, it was made very clear that there are always a large number of applicants for every position so you were replaceable. People often got promoted with little rhyme or reason and with zero management experience of ability. Silo mentality and very little cooperation between departments. Most of the buildings are cubicle farms with no regard for the people who work there.

    Advice to ManagementAdvice

    Remember that your employees want the business to do well and to treat them like adults and human beings. Stop taking advantage of the poor job market and raise people's salaries to competitive levels. PLEASE hire managers more intelligently, or at least provide management training at regular intervals.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 6 people found this helpful  

    Not the place it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Ipswich, MA
    Former Employee - Anonymous Employee in Ipswich, MA

    I worked at EBSCO Publishing full-time (more than 10 years)

    Pros

    Nice location - right along the Ipswich River. A short walk to a variety of restaurants downtown for lunch. Onsite gym. And that's about it.

    Cons

    Moral has been declining for about two years now.

    They expect way too much work out of their employees for what they pay them. They pride themselves on how it's such a great place to work and you don't have to go to Boston. But the pay is very low and raises are minimal if you get one at all.

    They've taken away every perk. No summer parties, no winter parties, not even the ice cream social. Once upon a time, you'd get out a couple hours early on the Friday before a long weekend (Memorial Day, July 4th, Labor Day). Those days are gone. You're lucky if they let you out at 4. Yet they want more work out of their employees. Far too many people are staying late at the office or bringing work home at night and on the weekends.

    You don't really have an opportunity to move up unless you're in the boy's club or you're wiling to work 60/wk. It's not uncommon to see unqualified people get a promotion because most of the time it's a popularity contest.

    Advice to ManagementAdvice

    Start showing some appreciation to your employees. Employees are at, if not already over capacity with their workload. Don't continue to pile more work on them. Start giving promotions to people who deserve it, not to the jock.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    It is alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EBSCO Publishing full-time

    Pros

    Good if you love working independently. company provide great opportunity to use your own strategy.

    Cons

    slow decision making ... low salary....

    Recommends
    Neutral Outlook
  6. 6 people found this helpful  

    A is for awkward

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Subject Index Editor in Ipswich, MA
    Former Employee - Subject Index Editor in Ipswich, MA

    I worked at EBSCO Publishing as a contractor (less than an year)

    Pros

    Ipswich, MA is a pretty town, and the physical plant of the offices there is very nice - converted mill buildings on the water. There is a free, on-site gym that employees can use. If you are in a town on the commuter rail, the train will drop you off right at EBSCO. There's also a nice, fairly reasonably priced cafeteria.

    Cons

    I was temporarily contracted to work on a project there, and the pay was very low, but I have heard the pay is low for permanent employees also, especially considering the cost of living in the area - the north shore (and all of greater Boston) is an expensive place to live. Although you may love literature and words, as I do, the editorial work does not really allow for too much savoring. You have be careful to move quickly, not take too much time delving into the work in order to make your numbers because the amount of work you do is constantly being monitored and quantified. While such monitoring is par for the course these days, the feeling of being watched can lead to a somewhat tense work environment. The most notable quality about EBSCO for me was the large number of socially awkward people who were employed there. Granted, doing editorial work does not lend itself to socially interacting with your coworkers, but it was hard to even to say good morning to most of them because they wouldn't look up. I'd pass people in the hall and they wouldn't even make eye contact. There was one person who walked to the bathroom, holding and reading a book - while walking! No kidding! The manager was extremely awkward; one on one interactions with her were minimal but painful. Her office door was always open but only in the literal sense. The job might be good for people who are extremely introverted and don't like to interact with others, but I think even introverts would prefer some pleasant interaction, and the atmosphere at EBSCO just seems unfriendly.

    Advice to ManagementAdvice

    Pay should be commensurate with the cost of living. Hire socially skilled people to be managers.

    Doesn't Recommend
    No opinion of CEO
  7. 4 people found this helpful  

    Good people, Good intentions, Poor Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EBSCO Publishing full-time (more than 3 years)

    Pros

    Gym, Cafe, Location (right near train and downtown Ipswich), flexible hours, friendly people.

    Cons

    Compensation, upper management, policies and some benefits. Retirement options are sad/confusing (require over a year of employment to enroll) and vacation days are on the low end. You feel like you are replaceable.

    Advice to ManagementAdvice

    Retention = more than just saying "we acknowledge your good work". In the of the day, if I see my coworkers getting fed up at the low pay and over-working, I too will leave to find a new job. Ideas - bring back employee parties, bonuses, more incentives, commission, etc. On one hand it's great to be part of a growing company, but on the other, if the growth isn't reflected in my paycheck, or I'm not incentivised, then I'm less inclined to be on-board with company growth.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 5 people found this helpful  

    Company culture has gone from great to poor in one year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Editorial Assistant
    Current Employee - Editorial Assistant

    I have been working at EBSCO Publishing full-time (more than 3 years)

    Pros

    Good products, company subsidized cafeteria, free coffee, good co-workers, generally a good bunch of people that I have worked with directly

    Cons

    I used to recommend this company to my friends but not any more. When I started, it seemed like employees were respected and appreciated. I heard a lot about it being a family friendly place that didnt act like it owned its workers. There was a merger recently and maybe thats the reason for the change, but now the focus is on numbers. Good employees have been laid off with no reason or notice, some who were new hires. the vacation system has changed to accruing a few hours each pay period, making it nearly impossible to take s week long vacation. Also about production. Theres a lot of work going to overseas vendors and the quality of the content is going downhill. So called flex scheduling really isn't that flexible- there's little lee way given for necessary changes to schedule, like for medical appointments

    Advice to ManagementAdvice

    Appreciate your employees, take care of them and they will return appreciation by giving good results, good production. If you continue to go after numbers and production, putting people second, quality and production will go down and EBSCO products won't be in demand. Don't outsource Editorial work to places where English is not the first language- such a bad idea.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Aggressive, Strategically Advanced, but unfortunately some areas suffer from lack of leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EBSCO Publishing

    Pros

    create excellent products, has a good corporate philosophy and culture

    Cons

    unfortunately, don't practice what they preach in their philosophy and culture

    Advice to ManagementAdvice

    seek leadership skills and seek management skills

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 6 people found this helpful  

    Grew too fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Editorial
    Former Employee - Editorial

    I worked at EBSCO Publishing full-time (more than 3 years)

    Pros

    Low-cost cafe, main (Ipswich) campus is nice, nice people.

    Cons

    My department was one of the unlucky ones to get moved to an off-campus location (very ungracefully), where we promptly fell off the map. There was no longer any sense of community. If you're thinking of working here, be sure that you will be in the Ipswich offices and not Topsfield. In my opinion, the company grew too fast and could no longer balance employee satisfaction. Like another reviewer said, EP is determined to become a billion dollar company at any cost.

    The products I worked on broke all the time and EP simply does not have the technological resources/staff to fix them. Critical product issues would simply be ignored when a solution was not immediately found. The environment in editorial is dead quiet and human interaction is not encouraged. I would describe the environment as depressing and have actually heard other former employees call it 'soul sucking'.

    Pay was on the lower end of most ranges. Raises, while appreciated, were very small and did not seem to meet the increasing expectations of my position. I experienced a lot of restructuring after a major acquisition and it was terribly disorganized and stressful.

    There do seem to be more perks in departments outside of Editorial, such as being salaried (Editorial is generally hourly), allowance for working from home, slightly better pay.

    Advice to ManagementAdvice

    Show respect to Editorial, since they are the employees who make your products. Person-to-person conversation should be encouraged.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Lack Integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Writer in Ipswich, MA
    Former Employee - Medical Writer in Ipswich, MA

    I worked at EBSCO Publishing full-time (less than an year)

    Pros

    Good pay, nice co-workers, decent physical environment and good first job (for a while)

    Cons

    Senior management said anything get me there. Even before I started I could sense a change in treatment where they didn't even address you anymore. I made it clear that I needed to work 4 days a week and was told this would be no problem, yet was a problem with them once I started. Management had unrealistic expectations and the job is not really stimulating after you have done it for a few months. Ipswitch is in the middle of nowhere; a great place in the summer but difficult to get to in the winter. Considered by many just a place to start on the way to someplace else that really appreciates your talents and treats you like a person.

    Advice to ManagementAdvice

    They wouldn't listen so not worth the effort

    Doesn't Recommend
    No opinion of CEO

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