EZCORP Reviews

Updated October 23, 2014
Updated October 23, 2014
64 Reviews
2.0
64 Reviews
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EZCORP Interim President and CEO, CFO Mark Kuchenrither
Mark Kuchenrither
12 Ratings

Review Highlights

Pros
  • There is a work/life balance for the most part (in 3 reviews)

  • nice coworkers, steady paycheck, free coffee (in 6 reviews)


Cons
  • Upper management will try to treat you any kind of way and will more than likely get away with it (in 8 reviews)

  • The stores have a high turnover and the store employees are used to do managements job (in 4 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Disloyal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Beaumont, TX
    Former Employee - Customer Service Representative in Beaumont, TX

    I worked at EZCORP full-time (more than an year)

    Pros

    Opportunity to meet meet, location, and indoor atmosphere. Competitive wages for the location and benefits available at a reasonable price.

    Cons

    Hours were not reasonable. Work EVERY weekend. Lack of company involvement, etc.

    Advice to ManagementAdvice

    Need to possibly go Undercover just to really see the role of the CSR and possibly make changes to help the company grow. Be loyal to your Employees in there time of need.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Listen to all reviews, stay away from this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at EZCORP full-time (more than 3 years)

    Pros

    Still thinking, as I am grabbing for straws here.

    Cons

    If I had read the reviews on this site, I would never have accepted employment here. Unemployment is better than working for this organization. Stay away from any positions in accounting, especially any positions at the corporate office. They promote people into positons like directors, who are unable to keep staff because they demean them and yell at them. These people were promoted... well, just because... LOL. No talent or management skills at all. How can you manage staff when you have no intelligence. There is so much turn over, and there are many reasons why. Please see this as a red flag and don't do what I did and accept a job. There are so many other options out there, so think thrice before coming here. The business is not growing as their image might falsify.

    Advice to ManagementAdvice

    Dear Shareholders and Board Members, hopefully you will continue to see the writing on the wall. You still need to clean house. For this company to succeed, you need to make proper decisions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Ludricrous and Dishonest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EZCORP full-time (more than 3 years)

    Pros

    Still trying to think of any

    Cons

    The former employees impacted by recent lay offs was a huge mistake. Some of the employees and upper management who were part of the lay off were rather new talent to the organization (within the past couple of years) and they just sent their best talent out the door. Huge mistake. This organization prefers to keep the less talented, long term employees because they can pay them less, but the quality of work suffers. You get what you pay for. It will be a very short matter of time before the shareholders decide that they are still not happy with the recent decisions, as they continue to see unfavorable results. There will be more lay offs. It does not take a rocket scientist to see that coming.

    Advice to ManagementAdvice

    Sharefolders and Board, listen up. You need to carefully weigh your decisions before making haste decisions. Executive and senior management is not capable and you really need to clean house. What are you waiting for? When will the embarassment stop. Stop letting go of your employees and take a look at the real problem.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Wish it were better!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant in Austin, TX
    Current Employee - Accountant in Austin, TX

    I have been working at EZCORP full-time (more than an year)

    Pros

    There is a work/life balance for the most part. The office is nice and there are good people here. It is a great place to get experience and the company itself is not bad. The benefits are decent and there are some talented people working here. The work is interesting, challenging and engaging.

    Cons

    Promotions seem to be few and far between even if you get a good review. The biggest con for me personally is how employees are treated. You can be spoken to by managers and co-workers in any fashion that is rude, disrespectful and condescending. This type of behavior is totally acceptable and I have never experienced it at any other place of employment. There is a true lack of respect throughout the company. In addition, I actually had a manager make excuses for why a co-worker was "not so nice" and that the unsavory of the director would most likely happen again. And...this is because "he/she is just having a bad day" or "he/she is going through a tough time". Well stay at home then!

    Advice to ManagementAdvice

    If you want to make the company a great place to work then consider the employees as people. We want to be respected, appreciated and valued for what we contribute the company. The way to make employees want to stay at EZCorp (at least in accounting) is not by buying breakfast, lunch, treats, and team building activities with mandatory participation. In addition, the managers need to gain a WHOLE lot of people skills! When employees are treated badly/inappropriately by management and co-works, bringing them food, mandatory participation in "team" activities and raises that aren't even commensurate with the cost living increases is not how to go about it. I very much dislike "team building" activities that require me to be around unpleasant managers and co-workers. In my personal, opinion that is NOT team building! That making me have to be more exposed to people that have been rude and disrespectful.

    In a nutshell: People don't leave COMPANIES......The leave MANAGERS!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Low pay, high stress, no respect from upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EZCORP full-time (more than 5 years)

    Pros

    Company allows you to get involved with the community.

    Cons

    Pressures to hit budget goals are extreme and goals are not typically achievable. Saves them money by not having to pay bonuses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Insanely erratic behavior from a seasoned company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager in West Palm Beach, FL
    Former Employee - District Manager in West Palm Beach, FL

    I worked at EZCORP full-time (more than 5 years)

    Pros

    Publicly traded company with opportunity for relocation. Fair compensation package for upper management along with competitive health benefits. Entry level positions are compensated well for both part-time and full-time.

    Cons

    Inept upper management focused on feeding the insane amount of VP's pockets rather than staffing the stores to service the customers. The previous CEO was not suited for the position and steered the focus from a financial institution to a retail based business which cost the company, it's employees, and shareholders.

    Advice to ManagementAdvice

    Promote a person from within that has worked all areas of the business and has years of pawn experience to the position of CEO. The company has a seasoned VP with experience and vision to take the company to the next level. Use his expertise!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology in Austin, TX
    Current Employee - Information Technology in Austin, TX

    I have been working at EZCORP full-time (less than an year)

    Pros

    There is nothing positive to say about this job.

    Cons

    Inept management and no clear direction make this environment a difficult, stressful place to work in. I wish I would have taken the advice from these reviews and not taken the position. Stay as far away from this place as you can.

    Advice to ManagementAdvice

    Doesn't matter, they don't listen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Don't work in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at EZCORP full-time (less than an year)

    Pros

    Community involvement opportunities. There are many opportunities to give back to the community and make a difference.

    Cons

    The stability in the IT department is extremely unpredictable. Leadership in IT is lacking in both knowledge and honesty. There is no concern for work-life balance or personal growth. The IT strategy is lacking and there or no opportunities for advancement. If you see possible issues with a decision made by leadership you are not encouraged to share opportunities for improving upon that decision. Leadership in IT is not open and honest.

    Advice to ManagementAdvice

    Listen to the individuals doing the work before you make rash decisions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    sample review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EZCORP full-time

    Pros

    very vast. Extremely high pressure

    Cons

    pay on the bottom side. work is on the max side

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Narcissistic and Paranoid management. At least one office is really nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Manager in Austin, TX
    Current Employee - Finance Manager in Austin, TX

    I have been working at EZCORP full-time (more than 3 years)

    Pros

    Rapid turnover creates a lot of growth opportunities. The politics would make a good novel.

    Cons

    Executive management is narcissistic and paranoid. Management hides information from each other and when available uses that little information against each other. The focus on monthly earnings results in serial short term decision making that is obviously bad for the business and results in a revolving door among management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    EZCORP Response

    Sep 2, 2014EZCORP Talent Management

    Thank you for your comment. We hear what you are saying - that we have issues we need to address - and we are taking concrete steps to change.

    We want to let you know that on August
    ... More

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