EZCORP
2.0 of 5 42 reviews
www.ezcorp.com Austin, TX 5000+ Employees

EZCORP Reviews

Updated Jun 24, 2014
All Employees Current Employees Only

2.0 42 reviews

                             

26% Approve of the CEO

EZCORP President, CEO, and Director Paul E. Rothamel

Paul E. Rothamel

(19 ratings)

19% of employees recommend this company to a friend
22 Employee Reviews Back to all reviews
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    Worst place I have ever worked at

    Anonymous Employee (Former Employee)

    Pros- Cannot really think of any

    Cons- Poor accountability by senior management
    - Poor corporate structure
    - No org charts to speak of
    - Outsourcing of key areas results in no vested interest by many employers.

    Advice to Senior Management- Fire the CEO.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Do not make the mistake I made by joining

    Business Analyst (Current Employee)
    Austin, TX

    Pros-Work / life balance generally ok
    -25 cent sodas

    Cons-TOXIC, TOXIC, TOXIC, and unprofessional--the worse I've experienced in my career
    -If you're not part of the good ol' boy club, don't expect anyone to take you seriously
    -Either 5 or 6 paid holidays
    -Managers and directors do not know how to manage or direct
    -No training
    -No communication
    -Certain people and groups talk crap about everyone all day
    -Chart of accounts is so messed up people spend all day trying to get to a number rather than doing anything productive with that number
    -Office at 1901 is crowded and old
    -Corporate accounting and FP&A teams are revolving doors for good reason

    Advice to Senior ManagementLook at what's going on with your employees and do something about it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    I promise, unemployment is a better decision...

    Anonymous Employee (Former Employee)
    Austin, TX

    ProsUmm.... Lets see... Well.... Umm.... So, there is... Um, and there is ummm... Well, wow... This is tough...

    ConsCulture is terrible, little to no real training, you'll be forced to keep secrets from everyone there, no information sharing, rivalry between departments, executives and vps are overpaid to underperform. While the stores get put on spending freezes and the stock price is tanking, executives buy an elaborate and over-the-top office on the beach in Miami at one of the most prestigious properties in all of Florida. Executives take limos, stay at the W and travel first class wherever they go. They also bring in executives and vps from out of state and don't ask them to move here. Instead they pay for corporate apartments and flights home every weekend. The executive team talks about doing what's right for the customer at big company events and then strategizes how to get them trapped in debt behind closed doors. This place is a dumpster fire and they bleed cash because they're a bunch of elitists. The main office is so over crowded that offices that should have one person in them is shared by 5-10. EZCORP is notorious for spontaneous terminations. If you're thinking about applying, DON'T!!!! Unemployment is a better option. If you're currently working at EZCORP, GET OUT!!! In this case the grass is in fact greener on the other side.

    Advice to Senior ManagementYou're bloated and top heavy. Fire yourselves and get more of the grunt workers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    You don't want to work here if you have a choice; ask recruiters, current employees (any level), and former employees.

    Accountant (Current Employee)

    Proslocation, stable job (the don't really fire people because they already have such high turnover), clean environment, expectations are low

    ConsWHEN you can get information from IT, it's missing parts and it's slow. There's no comradery, mentorship, or team spirit - everyone is in it for themselves, for a paycheck, and no one will help you, they don't even know how to do their own jobs properly. Bonuses are for Director level only, so you won't get anything amazing for being amazing. Holidays and time off are limited compared to other jobs in Austin. There are no processes in place for improvement or growth - they have a "if it ain't broke, don't fix it" attitude, and if it is broke, they "band-aid" it, instead of addressing the issues for the long term.

    Advice to Senior ManagementStart paying attention. It's like everyone is alseep, I can't think of another reason that the environment is as bad as it is. I feel like they must not know because nothing is being done, not on the smallest scale.

    No, I would not recommend this company to a friend

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    Interesting job ruined by inept, bungling management.

    Pawnbroker (Current Employee)
    Austin, TX

    ProsGreat discounts and customers. Never a dull moment .

    ConsThe managers above the store managers in this company are incredibly clueless. Arrogant, unprofessional, back-biting examples of the worst management technics.

    Advice to Senior ManagementIf I was CEO and my company's stock took a big hit I would find the cancer and remove it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Have worked for ezpawn for over 21 years.First 19 as a store manager

    Pawnbroker (Current Employee)
    Pueblo, CO

    Pros401k. Employees work toward common goal.

    ConsNew employees are poorly trained. New store managers have no clue what's going on. New managers make up rules and insist that they are company policy. No breaks given at any time, other than lunches and then not always at legally specified times.Area managers have the mentality that because the economy is bad that they can replace you if you don't do exactly as they say("there's 10 other applicants ready to take your job"). Upper management is constantly asking for more and more and more while at the same time cutting every ones work hours.

    Advice to Senior ManagementTreat employees with more respect. Allow them to voice there opinions. Ask for there opinions before implementing new programs, after all we are on the front lines. Require all upper management to work at the store level for a few weeks so they can better understand what it is that we go through on a daily basis. Get back to the basics and let us be true pawnbrokers again...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Ugh... I don't know...

    Analyst (Current Employee)
    Austin, TX

    ProsLots of opportunities to teach self teach

    ConsPay isn't competitive unless you're at the very top, then you're overpaid. Pretty bad company culture.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    frustrating

    Store Manager (Former Employee)
    Milwaukee, WI

    ProsThe pay check did not bounce. Fairly good schedule.

    ConsThe way to succeed at the company is to know who to blame for your failures.
    The new employee training is terrible. You are then issued warnings about being fired when you are barely out of training for minor issues.
    The company takes being focused on the short term to a whole new level. There is absolutely no long term planning. You are held accountable AKA blamed for things you can not control.

    Advice to Senior ManagementDon't be so quick to fire people who make minor and I mean minor mistakes when they are 2 weeks out of training. WTF do you get the cost of turnover? read and practice your core values. You know those things that are posted on the wall that are for show only?

    No, I would not recommend this company to a friend

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    Have you LOST your Mind???

    Anonymous Employee (Former Employee)
    Austin, TX

    Pros.25 soda machine, commute not too bad, some of the folks you work with are actual human beings and not human doings.

    ConsEmbedded psychopathy is actually encouraged by those that have been then the longest - this company has managed to put the "FUNC" in DYSFUNCTIONAL. If you ever have the longing to see the Peter Principle in it's most active format, work there. The turnover in employees makes you wish that they'd just give in and replace the swinging doors with revolving ones. There is no employee morale and the Quarterly Town Hall meetings are filled with 6-Sigma jibberty-gobble speak that makes your eyes glaze over and crave mind-altering substances to relieve the pain.

    Their idea of "market competitive salary" is only accurate if you're looking at the markets in Calcutta, Accra or Sao Paulo. The attitudes of mid and upper level management smack of some landed aristocracy without the youth or the couth. Don't hire on expecting benefits worthy of this level of market. In fact, if you do take a job with them, your expectations would be better suited if you consider them as what they are - a garage sale with a financing plan and better marketing.

    Advice to Senior ManagementHow about you walk a week in the shoes of some of the "little people" as you so love to call the rank and file? How about you try to live a week on what you pay your CSR's? The "Us versus Them" mentality is going to bite you in the butt, and I'm just waiting to see that happen.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    run like hell!

    Anonymous Employee (Current Employee)
    Austin, TX

    Prosnice coworkers, steady paycheck, free coffee

    Consmanagement lacks leadership and lacks strategic planning, management is very reactive not proactive, goals are unrealistic, no training, no parking, poor benefits package

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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EZCORP – Why Work for Us?

Overview Established in 1989, EZCORP has grown into the market leader in specialty consumer finance. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained. We… Full Overview

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Glassdoor is your free inside look at EZCORP reviews and ratings — including employee satisfaction and approval rating for EZCORP CEO Paul E. Rothamel. All 22 reviews posted anonymously by EZCORP employees.