EZCORP Reviews

Updated July 16, 2015
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EZCORP CEO Stuart Grimshaw
Stuart Grimshaw
2 Ratings

Pros
  • Work / life balance generally ok (in 3 reviews)

  • Decent wages, free coffee/tea in break area (in 3 reviews)

Cons
  • Can't trust upper management at all (in 8 reviews)

  • Poor accountability by senior management (in 5 reviews)

More Pros and Cons

39 Employee Reviews

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  1. Helpful (1)

    Confused

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EZCORP full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nothing worth writing about, or can think of.

    Cons

    Don't pay you what they say they will pay you. Training is terrible. Manager is very unprofessional, and selfish. He plays two sides so nobody realizes how he truly is. Parking for employees suck! You have to park a block away, while the manager parks right in front of the store. As a male you would think he would think of his female employees....but, nope!

    Advice to Management

    Hire a new manager!


  2. Helpful (2)

    Wish I would have gone elsewhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at EZCORP full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    This business is fun and exciting and you truly get to help help people who really need it. There isn't a day that goes by that you don't get to meet someone new and get to.hold an item.you've never seen. Your chances for advancement are abundant if you play by the rules. Pay is lower than most retail jobs but barely. Good vacation and benefits.

    Cons

    You are asked to do many things that are not right. You are asked to hide things and get your numbers by lying and cheating. Your business is not yours to run but rather a business that you inflate to the.point that you have no idea how you business is truly running. The quality of staff that ezpawn hires is poor. When you pay min wage or a dollar or two higher you get poor staff and you get people who don't care. Unattainable goals make hitting bonus almost impossible. Commission structure for employees is also hard to reach. Communication is poor. There is a training "day" but it usually comes after the new employees have already developed poor habits and misinformation. Your family life will fall 2nd immediately.

    Advice to Management

    Training first and foremost! Communication is key! Put out financial statements that make sense and don't hide money as it only looks like your avoiding paying.bonuses. don't ask your employees to do whatever ot takea things to get ahead and hit plan because you are grooming thieves. People first should mean more


  3. Helpful (2)

    Store manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Jacksonville, FL
    Former Employee - Store Manager in Jacksonville, FL

    I worked at EZCORP full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    When I first started it was a great place to work. As time moved on and we had chances everything started to go down hill. I regret coming on board with this company because it was time lost.

    Cons

    No one seems to care about the people who bring them money to the company which are the associates in the stores. If your numbers are not what they want the pressure and the stress begins to increase. No one wants to hear any excuses they just want results.

    Advice to Management

    Place someone in in upper management that cares about his people and that is not going to just give lip service to everyone. Also you have employee surveys but what do you do with them. Stop the charades and before the company goes under.


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  5. Helpful (3)

    With multiple Sr. Management changes over the past 2-3 years the company has struggled to maintain positive momentum.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Director
    Former Employee - Regional Director

    I worked at EZCORP full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Dedicated front line team members committed to helping the financial needs of its local community.

    Cons

    Poor communications from HQ, Poor leadership at mid level management and up.

    Advice to Management

    Try to listen more often to people recruited from outside the organization that have obtained previous experience with other organizations.


  6. Helpful (2)

    AVOID LIKE THE PLAGUE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in Austin, TX
    Former Employee - Accountant in Austin, TX

    I worked at EZCORP full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Sodas are 25 cents, other than that...um....still thinking...I can't come up with another one since the place is so awful

    Cons

    Work-to-Life balance is horrible, being sick is a no-no, 5 holidays a year IF you get them, management pushes constantly for more work to be done on tighter time schedules, no training for employees, promotions happen only if you are "in" with management regardless of talent

    Advice to Management

    Get rid of middle management at Corporate, offer training to employees, have an established career path for employees to follow instead of floundering


  7. Helpful (1)

    Great benefits if you are straight or single.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EZCORP

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    They offer a robust benefit package that is reasonably priced.

    Cons

    Benefits are available to you and your "opposite sex spouse or domestic partner". This does not matter whether you are in a state that has marriage equality or not.

    Advice to Management

    Get with the times! Your benefit plans are blatantly discriminatory.


  8. Helpful (2)

    Disloyal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Beaumont, TX
    Former Employee - Customer Service Representative in Beaumont, TX

    I worked at EZCORP full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Opportunity to meet meet, location, and indoor atmosphere. Competitive wages for the location and benefits available at a reasonable price.

    Cons

    Hours were not reasonable. Work EVERY weekend. Lack of company involvement, etc.

    Advice to Management

    Need to possibly go Undercover just to really see the role of the CSR and possibly make changes to help the company grow. Be loyal to your Employees in there time of need.


  9. Helpful (2)

    Fool Me Once, Shame On You, Fool Me Twice, Shame on Me

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EZCORP full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are absolutely no pros to working here

    Cons

    Most of the employees and senior management have the skill set of a jellyfish. The type of industry says it all, lack of conscience and ethics. This place chases away new talent because the environment is so miserable. Long term employees have a sense of entitlement and they get away with anything. However, longevity here does not equate to intelligence. Human resources wonders why they are unable to attract and retain new talent. The answer is really quite simple in that nobody wants to work here. If they accept employment, they will be considering their exit plan from day one after realizing the huge mistake they made. The only reason internal employees get promoted is because they are unable to attract good employees to work here. The employees who make the decision to leave are the respectable and intelligent employees with a sense of ethics. The few employees who have been here for quite some time, have stayed on board because they have no choice but to stay, as they have become unmarketable. For newer employees, get out while you still can and allow yourself dignity and self respect. Anyone considering working in corporate accounting and the SEC area should stay away, far, far away unless the do some really good house cleaning higher up. Oh, and for the benefits, you get 5 holidays per year. LOL.

    Advice to Management

    This place is in dire need of more changes. The advice needed would take up too much commentary.


  10. Helpful (3)

    Listen to all reviews, stay away from this place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at EZCORP full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Still thinking, as I am grabbing for straws here.

    Cons

    If I had read the reviews on this site, I would never have accepted employment here. Unemployment is better than working for this organization. Stay away from any positions in accounting, especially any positions at the corporate office. They promote people into positons like directors, who are unable to keep staff because they demean them and yell at them. These people were promoted... well, just because... LOL. No talent or management skills at all. How can you manage staff when you have no intelligence. There is so much turn over, and there are many reasons why. Please see this as a red flag and don't do what I did and accept a job. There are so many other options out there, so think thrice before coming here. The business is not growing as their image might falsify.

    Advice to Management

    Dear Shareholders and Board Members, hopefully you will continue to see the writing on the wall. You still need to clean house. For this company to succeed, you need to make proper decisions.


  11. Helpful (5)

    Wish it were better!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Austin, TX
    Current Employee - Accountant in Austin, TX

    I have been working at EZCORP full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There is a work/life balance for the most part. The office is nice and there are good people here. It is a great place to get experience and the company itself is not bad. The benefits are decent and there are some talented people working here. The work is interesting, challenging and engaging.

    Cons

    Promotions seem to be few and far between even if you get a good review. The biggest con for me personally is how employees are treated. You can be spoken to by managers and co-workers in any fashion that is rude, disrespectful and condescending. This type of behavior is totally acceptable and I have never experienced it at any other place of employment. There is a true lack of respect throughout the company. In addition, I actually had a manager make excuses for why a co-worker was "not so nice" and that the unsavory of the director would most likely happen again. And...this is because "he/she is just having a bad day" or "he/she is going through a tough time". Well stay at home then!

    Advice to Management

    If you want to make the company a great place to work then consider the employees as people. We want to be respected, appreciated and valued for what we contribute the company. The way to make employees want to stay at EZCorp (at least in accounting) is not by buying breakfast, lunch, treats, and team building activities with mandatory participation. In addition, the managers need to gain a WHOLE lot of people skills! When employees are treated badly/inappropriately by management and co-works, bringing them food, mandatory participation in "team" activities and raises that aren't even commensurate with the cost living increases is not how to go about it. I very much dislike "team building" activities that require me to be around unpleasant managers and co-workers. In my personal, opinion that is NOT team building! That making me have to be more exposed to people that have been rude and disrespectful. In a nutshell: People don't leave COMPANIES......The leave MANAGERS!



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