EZCORP Reviews

Updated September 9, 2014
Updated September 9, 2014
54 Reviews
1.8
54 Reviews
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EZCORP Interim President and CEO, CFO Mark Kuchenrither
Mark Kuchenrither
6 Ratings

11 Employee Reviews Back to all reviews

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  1.  

    Good, bad, ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EZCORP full-time for more than a year

    Pros

    Good business, strong presence, great local team.

    Cons

    Poor infrastructure, not spending money where needed, poor morale

    Advice to ManagementAdvice

    Build on your solid base and stop hiring ex-Blockbuster, RadioShack and Dell rejects.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Corporate America Blows

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Bradenton, FL
    Former Employee - Store Manager in Bradenton, FL

    I worked at EZCORP full-time for more than 3 years

    Pros

    Their are no pros to the job.

    Cons

    Can't trust upper management at all.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Not worth your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at EZCORP full-time

    Pros

    This is a company that has grown very rapidly, and suffers from those growing pains. Lacking in process, procedure and behind the times on things like pay and benefits, there's very little upside to working here.

    Cons

    Possibly the lowest pay-rates of any industry. Individuals are compensated well below industry average for professional positions. Very little opportunity for advancement, and limited vision by the leadership team make this a frustrating place to work.

    Advice to ManagementAdvice

    Listen to your teams and think outside the box to continue growth.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Undisciplined, HIGH turnover, reactionary environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Austin, TX
    Former Employee - Business Analyst in Austin, TX

    I worked at EZCORP full-time for less than a year

    Pros

    Decent wages, free coffee/tea in break area.
    Good co-workers.

    Cons

    >only 2 weeks vacation offered to everyone, if you want more come up with a dollar value for your time. Don't get sick and use up more thank your 2 weeks, you will be terminated.
    >IT area is full of contractors with VERY high turnover. People "disappear" at lunch because that is when HR comes by to terminate them and give them 15-20 minutes to gather all their belongings.
    >Organization has no interest in best practices, they are constantly reacting to changes in the law with no foresight on creating a system that is more dynamic.
    >Serious disparity between business and IT resources... reminiscent of junior high.
    >This includes leadership that has told IT analyst (who were gathering requirements information) that they should not talk with people from "other" sides of the business (Canada)
    >Crowded office environment and no telework flexibility

    Advice to ManagementAdvice

    Get over yourselves, no company can achieve true success by treating people as disposable.
    Put an end to the departmental rivalry.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Dysfunctional, at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EZCORP full-time

    Pros

    There are some fun people here if you can get them to talk. Paycheck is always on time.

    Cons

    Lack of collaboration—right hand doesn't know what the left hand is doing, which sometimes results in the same work being done by different people and other times one group's efforts unintentionally sabotage another's.

    Some areas of the company are simply toxic. There is a lot of aggression and an unwillingness to cooperate or even listen.

    Everything is a secret. Stock price is plummeting.

    Advice to ManagementAdvice

    Concentrate on core business and be on the same page.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Torn but unsatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Buyer
    Former Employee - Senior Buyer

    I worked at EZCORP

    Pros

    Customers and unique merchandise. Fun in the environment for the most part.

    Cons

    Usually what sucks with retail is the customers but that was actually a pro for me.
    Sadly it was the people I "worked with" that ruined it for me. Whether it be young managers that care more about exercising their "manager card" than they do about running a good store or even going as far as managers taking merchandise home to "try out" an item for a couple of days before they decide not to buy it. There were even some times that while an item was on layaway, the person would take it home for the duration of the layaway to play with it. Store management seemed to choose favorites and take sides which just made it flat out miserable to go in everyday. I strived to be in charge of buys just so I could avoid contact with the other employees because of the gossip and backstabbing. It just felt that I had to wear pillows on my feet because if how many eggshells I had to walk on to get through the
    day. The store manager also would talk bad about other employees directly to employees behind their backs, then completely deny it if you inquired about it. The store manager would also go to other stores and air the dirty laundry of our store to the other store managers then claim he didn't know how they were finding out.

    Advice to ManagementAdvice

    Treat each person equal to the other employees. No employee should ever feel like they have to hide from the others just to avoid being singled out off of an untruth.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 3 people found this helpful  

    from good to bad in just 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Anderson, IN
    Former Employee - Store Manager in Anderson, IN

    I worked at EZCORP full-time for more than 5 years

    Pros

    great discounts for employees, no real night time hours

    Cons

    used to be a people company not any more. considers employees disposable. Upper management lies to rank and file. The BLOCKBUSTER clique has destroyed morale

    Advice to ManagementAdvice

    read and practice your core values

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Okay work life, poor upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ecommerce Team Member  in  Houston, TX
    Former Employee - Ecommerce Team Member in Houston, TX

    I worked at EZCORP full-time for more than a year

    Pros

    - great discount on all products including jewelry! I saved hundreds of dollars during holiday season!
    - coworkers are easygoing and good people

    Cons

    - weak commissions despite getting good sales numbers
    - no advancement for ecommerce team members
    - poor upper management support (actually, none at all)
    - area manager is not up to date with the retail world nor the internet
    - area manager has poor communication skills and doesn't seem to have any positive effect on stores

    Advice to ManagementAdvice

    Area managers, please actually DO something to support your stores. Emphasis on the DO. Educate pawnbrokers about buying better products. Stop buying outdated products and technology; no one will buy it, that is why items become aged! Corporate office, please hire an area manager who is competent, otherwise, their area will fail consistently and will be at the bottom. Area managers, follow through with your words and promises unless you don't want to be trusted.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Should read their own core values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at EZCORP full-time for more than 5 years

    Pros

    Good benefits, growing and changing daily. Hourly employees can advance if they want to relocate since they are not opening new stores in Texas.

    Cons

    People matter most is a core value, however when you are requiring them to produce double digit increases in revenue year over year regardless of the economy or the CFPB actions, good people leave. Always chasing the competition. New products or ideas come out months and even years after the competition has released.

    Advice to ManagementAdvice

    Read the core values. Believe the core values. Practice the core values.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Chaotic! Go from one extreme to the other. The company can not seem to find a happy medium.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager  in  Milwaukee, WI
    Current Employee - Store Manager in Milwaukee, WI

    I have been working at EZCORP

    Pros

    There are some very wonderful peers I work with.

    Your paycheck does not bounce.

    Cons

    Senior management is quick to throw store managers under the bus after the store manager goes above and beyond by working at other stores and/or does special projects for Senior management. When the store manager then needs something in return senior management will "forget" how you went the extra mile for them. They want a lot and give very little.

    Big Con-Local Store Marketing. Lower and middle management knows it is ineffective but lack the courage to tell this to senior management, consequently, the same marketing keeps being done with different results expected. (definition of insanity)

    Senior management only cares what you did for them right now. They forget how you went the extra mile last week. also see first item on this list.

    Advice to ManagementAdvice

    You have to give and not just take.

    Need to actually follow your stated core values and not just give it lip service. Many employees feel the core values are not worth the paper they are printed on and also consider the center of the universe program laughable. Actions speak louder than words!

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