EZCORP

  www.ezcorp.com
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EZCORP Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

1.9 44 reviews

Not yet rated.

EZCORP Interim President and Chief Executive Officer Mark Kuchenrither

Mark Kuchenrither


18% of employees recommend this company to a friend
9 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Not worth your time

    Anonymous Employee (Former Employee) Austin, TX

    ProsThis is a company that has grown very rapidly, and suffers from those growing pains. Lacking in process, procedure and behind the times on things like pay and benefits, there's very little upside to working here.

    ConsPossibly the lowest pay-rates of any industry. Individuals are compensated well below industry average for professional positions. Very little opportunity for advancement, and limited vision by the leadership team make this a frustrating place to work.

    Advice to Senior ManagementListen to your teams and think outside the box to continue growth.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Undisciplined, HIGH turnover, reactionary environment

    Business Analyst (Former Employee) Austin, TX

    ProsDecent wages, free coffee/tea in break area.
    Good co-workers.

    Cons>only 2 weeks vacation offered to everyone, if you want more come up with a dollar value for your time. Don't get sick and use up more thank your 2 weeks, you will be terminated.
    >IT area is full of contractors with VERY high turnover. People "disappear" at lunch because that is when HR comes by to terminate them and give them 15-20 minutes to gather all their belongings.
    >Organization has no interest in best practices, they are constantly reacting to changes in the law with no foresight on creating a system that is more dynamic.
    >Serious disparity between business and IT resources... reminiscent of junior high.
    >This includes leadership that has told IT analyst (who were gathering requirements information) that they should not talk with people from "other" sides of the business (Canada)
    >Crowded office environment and no telework flexibility

    Advice to Senior ManagementGet over yourselves, no company can achieve true success by treating people as disposable.
    Put an end to the departmental rivalry.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Dysfunctional, at best

    Anonymous Employee (Current Employee)

    ProsThere are some fun people here if you can get them to talk. Paycheck is always on time.

    ConsLack of collaboration—right hand doesn't know what the left hand is doing, which sometimes results in the same work being done by different people and other times one group's efforts unintentionally sabotage another's.

    Some areas of the company are simply toxic. There is a lot of aggression and an unwillingness to cooperate or even listen.

    Everything is a secret. Stock price is plummeting.

    Advice to Senior ManagementConcentrate on core business and be on the same page.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

    1 person found this helpful  

    Torn but unsatisfied

    Senior Buyer (Former Employee)

    ProsCustomers and unique merchandise. Fun in the environment for the most part.

    ConsUsually what sucks with retail is the customers but that was actually a pro for me.
    Sadly it was the people I "worked with" that ruined it for me. Whether it be young managers that care more about exercising their "manager card" than they do about running a good store or even going as far as managers taking merchandise home to "try out" an item for a couple of days before they decide not to buy it. There were even some times that while an item was on layaway, the person would take it home for the duration of the layaway to play with it. Store management seemed to choose favorites and take sides which just made it flat out miserable to go in everyday. I strived to be in charge of buys just so I could avoid contact with the other employees because of the gossip and backstabbing. It just felt that I had to wear pillows on my feet because if how many eggshells I had to walk on to get through the
    day. The store manager also would talk bad about other employees directly to employees behind their backs, then completely deny it if you inquired about it. The store manager would also go to other stores and air the dirty laundry of our store to the other store managers then claim he didn't know how they were finding out.

    Advice to Senior ManagementTreat each person equal to the other employees. No employee should ever feel like they have to hide from the others just to avoid being singled out off of an untruth.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    from good to bad in just 2 years

    Store Manager (Former Employee) Anderson, IN

    Prosgreat discounts for employees, no real night time hours

    Consused to be a people company not any more. considers employees disposable. Upper management lies to rank and file. The BLOCKBUSTER clique has destroyed morale

    Advice to Senior Managementread and practice your core values

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Okay work life, poor upper management

    Ecommerce Team Member (Former Employee) Houston, TX

    Pros- great discount on all products including jewelry! I saved hundreds of dollars during holiday season!
    - coworkers are easygoing and good people

    Cons- weak commissions despite getting good sales numbers
    - no advancement for ecommerce team members
    - poor upper management support (actually, none at all)
    - area manager is not up to date with the retail world nor the internet
    - area manager has poor communication skills and doesn't seem to have any positive effect on stores

    Advice to Senior ManagementArea managers, please actually DO something to support your stores. Emphasis on the DO. Educate pawnbrokers about buying better products. Stop buying outdated products and technology; no one will buy it, that is why items become aged! Corporate office, please hire an area manager who is competent, otherwise, their area will fail consistently and will be at the bottom. Area managers, follow through with your words and promises unless you don't want to be trusted.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Should read their own core values

    Operations Manager (Former Employee)

    ProsGood benefits, growing and changing daily. Hourly employees can advance if they want to relocate since they are not opening new stores in Texas.

    ConsPeople matter most is a core value, however when you are requiring them to produce double digit increases in revenue year over year regardless of the economy or the CFPB actions, good people leave. Always chasing the competition. New products or ideas come out months and even years after the competition has released.

    Advice to Senior ManagementRead the core values. Believe the core values. Practice the core values.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Chaotic! Go from one extreme to the other. The company can not seem to find a happy medium.

    Store Manager (Current Employee) Milwaukee, WI

    ProsThere are some very wonderful peers I work with.

    Your paycheck does not bounce.

    ConsSenior management is quick to throw store managers under the bus after the store manager goes above and beyond by working at other stores and/or does special projects for Senior management. When the store manager then needs something in return senior management will "forget" how you went the extra mile for them. They want a lot and give very little.

    Big Con-Local Store Marketing. Lower and middle management knows it is ineffective but lack the courage to tell this to senior management, consequently, the same marketing keeps being done with different results expected. (definition of insanity)

    Senior management only cares what you did for them right now. They forget how you went the extra mile last week. also see first item on this list.

    Advice to Senior ManagementYou have to give and not just take.

    Need to actually follow your stated core values and not just give it lip service. Many employees feel the core values are not worth the paper they are printed on and also consider the center of the universe program laughable. Actions speak louder than words!

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Next Please...

    Accountant (Current Employee) Austin, TX

    ProsSteady Paycheck every 2 weeks.

    ConsVERY LOW company morale. No cross-training within department, (almost seems like co-workers don't want to share what they know, in fear that you can do it better and more efficiently than them) and promotion/advancement is close to none. High employee turnover. Most tasks are very manual, you would think they would get IT to automate some of the stuff we have to do. If you like going into work, sitting in a cubicle for 8 hrs, have no one bother you, and give you no feedback on performance and having to rarely speak to your boss, then this is the place for you.

    Advice to Senior ManagementRaise company morale. Be kind to your employees who are working really hard for you. Be understanding to work and life balance.
    Simple formula: HAPPY EMPLOYEES = RETENSION + GREAT PRODUCTIVITY

    No, I would not recommend this company to a friend

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