EarthLink

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  www.earthlink.net

EarthLink Reviews

Updated December 5, 2014
Updated December 5, 2014
266 Reviews
2.7
266 Reviews
Rating Trends

Recommend to a friend
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EarthLink President & CEO Joseph Eazor
Joseph Eazor
30 Ratings

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 14 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Upper management runs with some ideas without realizing how they affect the employees (in 13 reviews)

  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

More Highlights

62 Employee Reviews Back to all reviews

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  1.  

    The little company that thought they could

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager
    Current Employee - National Account Manager

    I have been working at EarthLink

    Pros

    If you can sell management stays off your back.

    Cons

    Very disorganized mgmt., horrendous paperwork and systems.

    Advice to ManagementAdvice

    When you hire bipolar managers it really hurts the business and the energy of your employees. You will never be successful if you keep bad people in their positions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time (more than 8 years)

    Pros

    Ability to work from home or office. Great insurance and benefits. Great people working in the trenches with winning attitudes.

    Cons

    New management every 3 or so months. Never enough time for changes to take effect on the processes. Long time employees stuck on continuing old processes that are ineffective and irrelevant in current times. Leads one to believe that executives "golden parachutes" is the companies primary purpose. New forward thinking managers, from acquired companies with successful histories of product deployments, do not last long as legacy managers cling to their crippling and unproductive processes. Inability to cut through the redundancies to get customers on the network and billing in industry standard time frames.

    Advice to ManagementAdvice

    Blow up your old systems and start over with a clean sheet of paper. Build the processes and organizational teams based upon efficiency and customer satisfaction

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Will be sold or go under within 12 months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Rochester, NY
    Former Employee - Director in Rochester, NY

    I worked at EarthLink full-time (more than 8 years)

    Pros

    Nice office; free parking; good base pay; if you keep your mouth shut and do your job, you will likely stay employed

    Cons

    core values are a farce; management only interested in self-preservation; operates in silos and very limited advancement opportunity

    Advice to ManagementAdvice

    Clean house of all legacy EarthLink executives; listen to front line employees from legacy One Comm who have been there for a long time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Just Walk Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Vancouver, WA
    Current Employee - Account Executive in Vancouver, WA

    I have been working at EarthLink full-time (more than 3 years)

    Pros

    Good work life balance, PTO is pretty generous, coworkers are top notch, but spinning their wheels just like you will be.

    Cons

    Lots of change to polices with no positive outcome and no communication of the change itself. no direction, can/will fire with no warning, back office is a complete mess, always over promising and under delivering to customers, lots of order cancellations due to poor customer experience, installs take way longer than the competition, no sense of urgency from service deliver unless management/upper management get involved or you CC enough people.

    Advice to ManagementAdvice

    Actually engage and listen to front line employees to see how changes will/have effected them to refine improvement so the change is actually useful and positive. Learn proper HR and employee coaching practices.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Company totally disorganized and without direction for future market penetrations and maintain existing accounts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at EarthLink full-time

    Pros

    Compensation and Benefits were decent.

    Cons

    Lack of organization. Lack of upper management direction.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great people, terrible company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at EarthLink full-time (more than 3 years)

    Pros

    The people are nice. We have a decent amount of team building activities on the surface, but it doesn't accomplish much. Core values were great until they got changed to some wishy washy verbage. Work/life balance is great!

    Cons

    The company experiences nothing but change, and not in a positive way. Lots of busy work. It spends so much time trying to change, but not working towards improvement. Not a lot of room for growth. Does not support professional development beyond in-house online trainings. Lots of layoffs every month. Every day I hear others talk about wanting to leave this place. Penny pinching left and right unless there's a risk of a lawsuit involved.

    Advice to ManagementAdvice

    Consider paying closer attention to what is being accomplished around the company, and clean house if people don't fit your vision.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    You're wasting your time here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Atlanta, GA
    Former Employee - Inside Sales in Atlanta, GA

    I worked at EarthLink full-time (more than an year)

    Pros

    Co-workers make this place better.

    Cons

    It is very hard to sell Earthlink managed services because they are priced out of the market. Nobody wants to pay an average of $300-400 more for the same service from the LEC, when Earthlink adds a profit margin on-top of the base cost. As a result 90% of customers will not contract services with Earthlink. The remaining 10% must contract because they have no choice, there are no providers servicing their location(s). And when they do sign with Earthlink, there's a very real possibility that the service you sold will fallout due to scheduling conflict, facilities, internal system conflicts, so many things go wrong here I can't even begin to list .. It's a bad position as a career sales person to be in to have worked so many deals and not have made any money.

    Management demands performance but will not focus time or energy to coaching and developing talent. My required training was four days through an IT sales program that covers a large IT environment including: layered technology, CPE, hardware, software, security, data center, data connections, etc. Which really should have been a two week curriculum because IT is not an easy concept to grasp, people invest their entire careers to accumulate this type of knowledge that you try cramming into 32 hours. Quick Q*A during but when finished we have very limited very limited support

    Management operates under a CYA mentality for the most part and is either you got it or you don't...if you don't then there's the door - show yourself out. What they don't understand or care to do anything about is that people entry level positions need training, support and developed into specific roles to be successful within the organization. At the end of the month when almost everyone on the team does not hit target, with exception of one or two seasoned reps on a team of fifteen - it's not going to help you or your team by bullying or their threatening jobs in open meetings. Many people on your team are going to leave you stranded as a manager because they will not follow you into the fire. The forces that are keeping your reps from becoming successful are both external and internal and you have no control of it at all. The only things you can do and do well are training, coaching, and developing talent so they can be more effective in market.

    Marketing's budget is non-existent or they lack of resources to promote customer demand. As a sales rep you will be provided with a lead list with over a 60% inaccuracy rate, leads/opportunities from years past.. When you call into a targeted business expect the contact number to be invalid, or the person is no longer there, email will bounce back. So this means that you will be wasting time researching and prospecting into dead leads. Those few people who are successful at prospecting have external resources. Or seasoned sales representative with over six years experience have the human capital to get orders from large firms from which they have sold to in the past.

    Massive layoffs from sales, channel managers, sales engineers, directors, administrators and back around to management. This year my department has let go 40% of the workforce. This means that we will not have job security.

    Internal IT systems including CRM software, database and order systems do not function under one UI. The systems are fragmented, locations, customer information can only be access through an agent local to the client. It will take you two days to change an order out and re-engage customers in the sales process. This means that you will be wasting a lot of time navigating between these systems.

    Advice to ManagementAdvice

    Resign.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Absolute disaster of a company, if you are smart you will avoid this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at EarthLink full-time (more than an year)

    Pros

    Pay is above industry average (in certain areas), free coffee, some of the co-workers, good PTO (if you can use it)

    Cons

    Mass layoffs every quarter, lots of senior management turnover to start. I have seen more layoffs at this company than every other company I have ever worked for, combined. This company has no direction, regardless of what the new CEO says. They wanted to expand into IT services, made some incredibly poor decisions, now they are writing off the decisions and promoting the people responsible for millions of dollars in losses. Major infighting where even the simplest tasks practically impossible to do. With the amount of dysfunction I have seen here in the past two years (including hiring a large amount of people when I started only to lay most of them off 3 months later), I am honestly surprised this place is still in business.

    Advice to ManagementAdvice

    Fire yourselves, seriously. The dysfunction of this company is almost unbelievable.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at EarthLink full-time (more than an year)

    Pros

    The people who do the work of service delivery are remarkably talented and dedicated. They earnestly want to provide value to their customers and believe they can right the ship through will power and effort alone. If you are starting your career in IT or customer support, this can be a rewarding place to learn. Many first tier and mid level managers are also highly motivated to do good work and provide leadership to their teams.

    Cons

    A toxic and dysfunctional environment with soul crushing pettiness. Most employees block out the noise of management's latest boondoggle decree by focusing on the their customers. Good work gets done because the employees are dedicated and empathetic, not because Management has given them the time, training, tools, and support to succeed. If you enjoy working without any feedback until you make a mistake, this is the perfect environment for you. If you can sustain your morale on free donuts once a quarter and promises that are made and forgotten, you will have a long and satisfying career with EarthLink. If you can accept an entry level pay rate that is slightly above norm and subsist on 1.5% to 2.2% raises over the rest of your tenure, submit your resume.

    Advice to ManagementAdvice

    3 years ago EarthLink had a strong balance sheet and abundant capital to retool their Internet Service Provider business and dominate the Managed Service Provider sector. The idea was to leverage the data driven efficiencies baked into the old business to realize additional revenues within the existing customer base and then go in search of new markets. Bad deals (buying a call center but not the phone system, purchasing data centers that have no hardware, no racks, no redundancy, and no customers), a lack of buy-in and focus from the legacy business leaders (a month after the new CEO was installed he was shocked to learn that EarthLink sold HD as a managed service), and a refusal to listen to experienced MSP professionals have squandered the capital and scared away most of the customers. .

    Today the MSP businesses that were acquired are mostly dormant or in decline. The leadership teams brought on board as part of those acquisitions have been picked off or banished, leaving operations in the hands of people ill equipped to sustain the agility required to supply managed services.

    The company culture promotes a sense of defensiveness and confusion that fosters internal competition instead of collaboration. EarthLink's management has been too reliant on window dressing and slogans rather than vision and execution. Morale across all levels is very poor. Distrust between Sr. Leadership team members means more time is invested in C. Y. A. mode instead of focusing on the core business.

    In the last six months some key leaders have been replaced, but the acrimony and dysfunction is still evident. The problem is that many of the players who oversaw day to day operations during the decline are still on board and tasked with leading the renewal. This does not bode well for the future of EarthLink no matter what business they ultimately decide to become.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    An epitome of how a company can be driven into the ground.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Pittsford, NY
    Former Employee - Anonymous Employee in Pittsford, NY

    I worked at EarthLink full-time (more than an year)

    Pros

    Plenty of spare time as there is no movement forward with company..

    Cons

    Constant layoffs and reorganizations. Plenty of clueless management with little or zero industry experience, hired only because they know somebody. Good majority of management came from failed or bankrupt telcos, now pretending they can contribute to an IT company. Zero possibility of internal advancement. Countless wasted cycles to implement or accomplish the simplest of tasks.

    Any employee worth his or her own weight left long time ago due to aggravation, poor pay, constant reorganizations. Only employees that are left, are the deadweight that the company has been carrying for years. Employee turn-over is like you have never seen at any company.

    Probably the most unorganized, unprofessional, aggravating job I will ever have in my career, which is also clearly articulated in the stock price of Earthlink (read nosedive of the past three years).

    Worst yet? As I have learned while going through interviewing process for a new job, having Earthlink on your resume is a negative. Lot's of employee turnover and very upset customers

    Advice to ManagementAdvice

    New CEO has a tough job ahead. Cleaning house is his only chance to survive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    EarthLink Response

    Jul 16, 2014Social Media and Communicate Engagement Manager

    Thank you for sharing such candid comments about your previous employment with EarthLink. There are always opportunities for any company to improve, and your feedback may help us address some of the ... More

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