EarthLink Reviews

Updated June 30, 2015
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EarthLink President & CEO Joseph Eazor
Joseph Eazor
15 Ratings

Pros
  • Progressive work/life balance with telecommute options (in 14 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)

Cons
  • Lack of upper management direction (in 13 reviews)

  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

More Pros and Cons

79 Employee Reviews

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  1. Repair

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at EarthLink

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent paid time off and benefits package

    Cons

    Overworked, underpaid, understaffed and overmanaged. I couldn't wait to get out of there.

    Advice to Management

    I think this company is beyond help on the business product side. Give it up.


  2. Helpful (2)

    Once great but now a terrible place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Long ago the salary was generous.

    Cons

    The Marketing Department is corrupt with nepotism. It is a dysfunctional environment for anyone with real talent or knowledge of the company.

    Advice to Management

    Quit using nepotism.


  3. Helpful (1)

    Strategic Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Charlotte, NC
    Former Employee - Account Manager in Charlotte, NC

    I worked at EarthLink (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The company doesn't have an extensive network which is the reason why I left their organization. The Management was still from the company which Earthlink purchased ITC Deltacom which had poor customer service and their products were antiquated.

    Cons

    Their Management doesn't want to talk with customers about billing, products, etc. They need to clean house with the Management Group and start over if they want to succeed in the telecom business.

    Advice to Management

    Clean house and start over with new management from the Sr. Level down to the local Sales Mgr.


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  5. Helpful (2)

    Software Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great starting Paid Time Off (PTO)

    Cons

    They are starting to outsource ALL jobs overseas.

    Advice to Management

    Stop being so greedy


  6. Company is a train wreck

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director

    I worked at EarthLink

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are none. Working at EarthLink was the worse three years of my life

    Cons

    Management does not understand their business. Most managers did not have the backbone to point out real issues to senior management and those who did were usually terminated.

    Advice to Management

    Take off your rose color glasses and go into triage mode.


  7. Helpful (1)

    This compa y has the most horrific culture.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Partner Channel
    Current Employee - Partner Channel

    I have been working at EarthLink

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a paycheck... and I'll stay only until I find a better place to go. CEO says the right things, but there is no follow through with feedback emails to him.

    Cons

    My VP is hated internally and externally. Does not have the education, experience, or skill set to have her role.

    Advice to Management

    Take action on the PRS HR 360 feedback and talk with the partners. There is a reason people leave. No core values exercised in this department.


  8. Unorganized and demeaning mess

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA

    I worked at EarthLink full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    flexibility to work remotely Great CMO, if he's still there Funny to see reactions to "I work at EarthLink", "you mean the old dial up company? They're still around?"

    Cons

    Favoritism towards certain segment of their workforce, specifically men Old Mindspringers also shown favoritism, even if they were clueless or useless They let go some very key players in the last 3 years that could've grown their business tremendously No future growth potential/career advancement unless you know someone

    Advice to Management

    Seek out more qualified mid-management and stop promoting undeserving personnel to VP level and above. Continue to offer the flexible work environment. recognize your key players that may not be in sales but help sales win the business.


  9. Helpful (2)

    Made my decision for me

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Atlanta, GA
    Former Employee - Systems Analyst in Atlanta, GA

    I worked at EarthLink

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Money was good and I like solving puzzles. Lots of people were fun to work with. I could work from home.

    Cons

    I realized that all corporations are alike. They all follow the same ridiculous management fads. Everybody tries to please the guy (and usually it's a guy) at the top. The focus is upward while the customers, and the people who interface with them, are ignored. I actually heard a VP say that the company revenue in the hot new cloud space had been doubled that year because they purchased a company. So that meant revenue would double again the next year as well, and it would be such a great investment. I, who actually did some analysis and talked to people, am sitting there pondering the dozens of unintegrated systems from previously purchased companies that had salespeople and customers both screaming that they couldn't get anything done. And the failed projects to integrate those legacy systems. But Yeah! Buy more companies! And outsource the IT work! That's ALWAYS so successful and saves so much money. Don't pay for training for any current employees, that's a waste of resources. Things aren't working because of too much complexity? Install complicated, buggy software to track the defects! Anyway, this company helped me decide to get out of IT work for good.

    Advice to Management

    That's an oxymoron. Like management would take advice from anyone. Management already has all the answers, it's the stupid employees who just don't get it and want to do silly things like turn up services for customers on time and send them an accurate bill.


  10. Helpful (1)

    Mehh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in North Sacramento, CA
    Former Employee - Tech Support in North Sacramento, CA

    I worked at EarthLink

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Was a laid back place

    Cons

    Moved everyones job India and fired everyone

    Advice to Management

    CYA


  11. Helpful (3)

    Crash and burn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at EarthLink full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Very nice people and very flexible about working from home

    Cons

    This company is falling apart. They keep laying off people. It feels like they keep putting band-aids on the problems. They are losing customers fast.

    Advice to Management

    Take a deep breath and slow down. You can't make informed decisions when you rush through decisions.



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