EarthLink

  www.earthlink.net
  www.earthlink.net

EarthLink Reviews

Updated November 3, 2014
Updated November 3, 2014
266 Reviews
2.7
266 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
EarthLink President & CEO Joseph Eazor
Joseph Eazor
30 Ratings

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 14 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Upper management runs with some ideas without realizing how they affect the employees (in 13 reviews)

  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

More Highlights

20 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company to start with, grow with, and build with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at EarthLink full-time

    Pros

    Great salary! Great benefits! Ample work-life balance. Great culture and feedback is welcomed. Input and ability to change things are available if you voice it and suggest improvements.

    Cons

    Rotating days, hard to make a set schedule. Uneasiness about job security with constant talks of change but no real outline going forward.

    Advice to ManagementAdvice

    Standards need to be placed so a benchmark can be set for employees who have goals and are willing to work hard to obtain them.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    On the right track

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at EarthLink full-time (more than 3 years)

    Pros

    Excellent benefits and PTO, culture of respect and great people. I have been here three years and have always been challenged and felt involved in the success of the company. I really like that the company is not afraid to make huge course corrections if its ultimately for the best.

    Cons

    LOTS of change and incredibly dynamic environment -- you have to be flexible and open to a bit of chaos if you want to be happy working here. Not everyone is.

    Advice to ManagementAdvice

    Keep listening to front line employees - keep up the two way dialogue and act on recommendations from time to time. Make sure you are always living and modeling the values. Yes, your job is hard, and you are under a lot of pressure -- but the people below you work just as hard for less money. Ask yourself, "What have I personally done to help make this company great today?" Your people are watching.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Excellent company with great Values. Heading in the right direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in Pasadena, CA
    Current Employee - Senior Director in Pasadena, CA

    I have been working at EarthLink full-time (more than 10 years)

    Pros

    Company is very passionate about Customer Experience. Encourages employee growth of skill sets and learning. Cares deeply about Brand perception and will move heaven and earth to solve issues that lead to bad customer experience. Very creative and open environment. Every employee has access to email the CEO directly with concerns. Always looking for ways to be better and smarter in the competitive space yet works hard to balance that operational plan with fiscal responsibility.

    Cons

    Challenges include many recent re-organization's that can lead to undefined roles and responsibilities. That said the company makes great efforts to pinpoint and target those area's that need refinement. Promotions within can be sparse until the company fully operationalizes it's new direction but there ARE opportunities for those who want to make an impact.

    Advice to ManagementAdvice

    Continue on this new path and keep the entire company focused on these central new goals and direction. Keep the communication coming and cascade the new direction and focus throughout the company as quickly as possible.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    EarthLink pushed me learn more and work as a team. They over prepared me for my next job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Analyst in Atlanta, GA
    Former Employee - Data Analyst in Atlanta, GA

    I worked at EarthLink full-time (more than 3 years)

    Pros

    Fast paced, great teams, very smart people

    Cons

    Uncertainty of current business path

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Excellent Company, Excellent People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at EarthLink full-time (more than 10 years)

    Pros

    Solid, consistent core values and beliefs. Outstanding individuals to work with, customer focus, integrity, and flexibility. Employees are encouraged to work autonomously and all are viewed as key contributors.

    Cons

    The workforce is located in a number of different locations, so if you aren't an effective communicator, it can be challenging. Also, due to the number of different companies that have been acquired in recent years, there are different cultures that are in the process of blending together.

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    The best employment experience I've had thus far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Pasadena, CA
    Former Employee - Administrative Assistant in Pasadena, CA

    I worked at EarthLink full-time (more than 10 years)

    Pros

    Great company, great people, competitive salaries.

    Cons

    It had to end some day.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at EarthLink full-time (less than an year)

    Pros

    Great place to start your career

    Cons

    Nothing I can think of

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Atlanta, GA
    Former Employee - Director in Atlanta, GA

    I worked at EarthLink full-time (more than 5 years)

    Pros

    Culture and people were absolutely awesome.

    Cons

    Challenger brand competing against deep-pocketed rivals.

    Advice to ManagementAdvice

    Realistic forecasting.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great career change, upward moving company, positive changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Boston, MA
    Current Employee - Sales in Boston, MA

    I have been working at EarthLink full-time

    Pros

    -Competitive compensation plan for sales employees
    -constantly innovating product suite and improving services for customers
    -reward hard workers
    -Great work/like balance
    -Great Benefits (i.e. Medical, 401k, etc)

    Cons

    - High Level of turn over provides for a sometimes negative work environment.
    -Not enough support from Project Management and Engineering
    -Management in various divisions seems disconnected and at times, unaligned with the overall vision.
    -Lack of tech's to support outages puts sales and account management in a frequently difficult position

    Advice to ManagementAdvice

    -Need to hire more talent to support reps in the field. The support personnel are either extremely overloaded with non-revenue generating tasks, or otherwise lazy.
    -Various divisions are too separate from each other and need to be realigned under less top-level management.
    -Consider providing Merritt raises?
    -Decentralize service and support. Align the teams together under single managers and hold those accountable that are not willing to be part of the solution.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Earthlink - a fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time (more than an year)

    Pros

    It was a good place to work

    Cons

    It's now offshore (both customer service and technical support).

    Advice to ManagementAdvice

    Bring it back onshore. Your customer base hates offshore support.

    Recommends
    Neutral Outlook
    Approves of CEO

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