East West Bancorp Reviews

Updated March 26, 2015
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2.7
35 Reviews
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East West Bancorp Chairman and CEO, East West Bancorp and East West Bank Dominic Ng
Dominic Ng
36 Ratings

35 Employee Reviews

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  1. Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at East West Bancorp full-time (less than a year)

    Pros

    People are friendly & easy to work with. No major politics

    Cons

    Equipments & systems are way behind. There are no standard guidelines

    Advice to ManagementAdvice

    Policies & procedures needed to be standardized

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Los Angeles, CA
    Current Employee - Personal Banker in Los Angeles, CA

    I have been working at East West Bancorp full-time (more than a year)

    Pros

    Company works hard to show you that your hard work is appreciated. More personable, more flexible with work schedule compare to other big banks. Niche market is the bank's competitive advantage.

    Cons

    Not as structure. I would like to see more trainings being provided to the employees. A lot of different systems to juggle with.

    Advice to ManagementAdvice

    Speed and simplicity are the keys.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at East West Bancorp

    Pros

    You work with a team of people who you can be very close to and you casually talk about most things with your co-workers, manager..just anyone at the branch. You learn how to deal with different kind of people, multitask, work under pressure. Where I work at, there's no strict rules with what you can't do...like going on social network sites. GREAT HEALTH BENEFIT.

    Cons

    Salary sucks for the load of work you have to do, hard to move up within the company, culture is basically very Chinese and 1-sided, a lot of them speak broken English, if you're Chinese and you know how to talk is the probably the best way to move up the ladder.

    Advice to ManagementAdvice

    Learn to get feedbacks from tellers and take actions to make changes for the better of the branch and the team.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. Poor treatment to employee and even middle management. Success is nor praised nor rewarded. No on gets promoted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in San Francisco, CA
    Current Employee - Customer Service Representative in San Francisco, CA

    I have been working at East West Bancorp full-time (less than a year)

    Pros

    -"Bridge" East and West markets at low cost for non-english speaking Chinese.
    Successful in niche market.

    -Standard benefits:
    Medical, eye, dental healthcare. Paid federal holidays. 5 days vacation, more with promotion. 401k, ~$3k company stock collectible a couple years if your are still with the company.

    -Experience:
    Exposure to more responsibilities than a teller.

    Cons

    -No commission:
    No commission no incentive. Incentive through fear, not rewards. ie: CSRs are required to submit referrals for employee quarterly reviews but prospects are not used.

    -Unrealistic goals:
    ie: more than double deposit amount within a year.

    -Unacceptable IT (High Risk) (Much repetitive/redundant manual paperwork):
    Computers freeze frequently, transaction may be unbalanced with no way for reversal other than a documented force balance by accounting. No check scanners and money scanners at each station. Customer's electronic information and signatures are incomplete.

    -No security against criminals:
    no bulletproof glass, no security guards. EWB branch locations have been robbed countless times.

    -HR:
    Understaffed at 2 employees and few assistants to sort rampant office politics.
    They protect the corporation's interests, not yours.

    -Harassment:
    Much blaming, fighting words, favoritism, and distrust.

    -Mediocre training:
    Coworkers do not teach, Branch support is hit or miss, electronic procedures are outdated. Google/investopedia guidelines and government regulations on your own time.

    -Little growth opportunity:
    Rarely promote from within.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful

    some of the best and smartest people I 've ever worked with, benefit are OK ,the work is interesting

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at East West Bancorp

    Pros

    good growth opportunity, good potential, interesting people

    Cons

    salary is not very good, stressful, road ahead is not very broanden

  7. 2 people found this helpful

    Good to start but horrible for long turn

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in San Francisco, CA
    Current Employee - Customer Service Specialist in San Francisco, CA

    I have been working at East West Bancorp full-time (more than 3 years)

    Pros

    Small company, but you can learn a lot.

    Cons

    Lots of dramas. Lots of pressure. Goal is set at very high. There's no way you can reach it. Also under pay their empolyees.

    Advice to ManagementAdvice

    Be realistic when setting goals

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 4 people found this helpful

    Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Pasadena, CA
    Current Employee - Vice President in Pasadena, CA

    I have been working at East West Bancorp full-time (more than a year)

    Pros

    Strong stock price and great efficiency ratio. Fair compensation, solid medical benefits and generous 401K match.

    Cons

    Management is not in touch with reality. Unrealistic goals. Organizational structure is set up to create internal infighting.

    Advice to ManagementAdvice

    Structure your organization as a traditional commercial bank.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Walnut, CA
    Current Employee - Customer Service Representative in Walnut, CA

    I have been working at East West Bancorp full-time (more than a year)

    Pros

    Great environment
    Mentorship
    Smart engaged people
    Decent salary
    Strong learning base

    Cons

    old outdated systems
    traditional style of doing business

    Advice to ManagementAdvice

    upgrade outdated technology

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 6 people found this helpful

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at East West Bancorp full-time (more than a year)

    Pros

    Solid financial profile and performance for shareholders, lacks many layers of management , China - US bridge banking a mission that sets bank apart from others
    .

    Cons

    Senior leadership lacks caring for employees, little teamwork, much favoritism, and traditional top down way of management. Lack of training programs. Leadership team does not promote positive feedback or communication. Lack of enforcing performance reviews. Cutthroat and pressure on meeting short-term goals. Management makes promises they do not keep to attract employees.

    Advice to ManagementAdvice

    Focus on improving corporate culture so communication is valued. Engage in seminars so management does not harass employees. Make executives focus less on their profit center. Do 360 reviews of managers. Make good teamwork among regions and product teams a core goal. Study and implement best work practices of American companies.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful

    A very stable job, but with little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at East West Bancorp (more than 5 years)

    Pros

    there is opportunity to grow, they give you stocks as well..

    Cons

    very little pay, total compensation package is not competitive to motivate employees

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