East West Bancorp

  www.eastwestbank.com
  www.eastwestbank.com

East West Bancorp Reviews

Updated September 5, 2014
Updated September 5, 2014
68 Reviews
2.1
68 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
East West Bancorp Chairman and CEO, East West Bancorp and East West Bank Dominic Ng
Dominic Ng
33 Ratings

Review Highlights

Pros
  • You can learn a lot and be taken care of IF you are under the right boss (in 3 reviews)

  • Since the company merged with another major Chinese bank, it expanded its market share overnight (in 3 reviews)


Cons
  • Understaffed at 2 employees and few assistants to sort rampant office politics (in 6 reviews)

  • Terrible English communication even at upper management level (in 6 reviews)

More Highlights

32 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    some of the best and smartest people I 've ever worked with, benefit are OK ,the work is interesting

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at East West Bancorp

    Pros

    good growth opportunity, good potential, interesting people

    Cons

    salary is not very good, stressful, road ahead is not very broanden

  2.  

    Poor treatment to employee and even middle management. Success is nor praised nor rewarded. No on gets promoted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in San Francisco, CA
    Current Employee - Customer Service Representative in San Francisco, CA

    I have been working at East West Bancorp full-time (less than an year)

    Pros

    -"Bridge" East and West markets at low cost for non-english speaking Chinese.
    Successful in niche market.

    -Standard benefits:
    Medical, eye, dental healthcare. Paid federal holidays. 5 days vacation, more with promotion. 401k, ~$3k company stock collectible a couple years if your are still with the company.

    -Experience:
    Exposure to more responsibilities than a teller.

    Cons

    -No commission:
    No commission no incentive. Incentive through fear, not rewards. ie: CSRs are required to submit referrals for employee quarterly reviews but prospects are not used.

    -Unrealistic goals:
    ie: more than double deposit amount within a year.

    -Unacceptable IT (High Risk) (Much repetitive/redundant manual paperwork):
    Computers freeze frequently, transaction may be unbalanced with no way for reversal other than a documented force balance by accounting. No check scanners and money scanners at each station. Customer's electronic information and signatures are incomplete.

    -No security against criminals:
    no bulletproof glass, no security guards. EWB branch locations have been robbed countless times.

    -HR:
    Understaffed at 2 employees and few assistants to sort rampant office politics.
    They protect the corporation's interests, not yours.

    -Harassment:
    Much blaming, fighting words, favoritism, and distrust.

    -Mediocre training:
    Coworkers do not teach, Branch support is hit or miss, electronic procedures are outdated. Google/investopedia guidelines and government regulations on your own time.

    -Little growth opportunity:
    Rarely promote from within.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Good to start but horrible for long turn

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in San Francisco, CA
    Current Employee - Customer Service Specialist in San Francisco, CA

    I have been working at East West Bancorp full-time (more than 3 years)

    Pros

    Small company, but you can learn a lot.

    Cons

    Lots of dramas. Lots of pressure. Goal is set at very high. There's no way you can reach it. Also under pay their empolyees.

    Advice to ManagementAdvice

    Be realistic when setting goals

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 4 people found this helpful  

    Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Pasadena, CA
    Current Employee - Vice President in Pasadena, CA

    I have been working at East West Bancorp full-time (more than an year)

    Pros

    Strong stock price and great efficiency ratio. Fair compensation, solid medical benefits and generous 401K match.

    Cons

    Management is not in touch with reality. Unrealistic goals. Organizational structure is set up to create internal infighting.

    Advice to ManagementAdvice

    Structure your organization as a traditional commercial bank.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Walnut, CA
    Current Employee - Customer Service Representative in Walnut, CA

    I have been working at East West Bancorp full-time (more than an year)

    Pros

    Great environment
    Mentorship
    Smart engaged people
    Decent salary
    Strong learning base

    Cons

    old outdated systems
    traditional style of doing business

    Advice to ManagementAdvice

    upgrade outdated technology

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 5 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at East West Bancorp full-time (more than an year)

    Pros

    Solid financial profile and performance for shareholders, lacks many layers of management , China - US bridge banking a mission that sets bank apart from others
    .

    Cons

    Senior leadership lacks caring for employees, little teamwork, much favoritism, and traditional top down way of management. Lack of training programs. Leadership team does not promote positive feedback or communication. Lack of enforcing performance reviews. Cutthroat and pressure on meeting short-term goals. Management makes promises they do not keep to attract employees.

    Advice to ManagementAdvice

    Focus on improving corporate culture so communication is valued. Engage in seminars so management does not harass employees. Make executives focus less on their profit center. Do 360 reviews of managers. Make good teamwork among regions and product teams a core goal. Study and implement best work practices of American companies.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    A very stable job, but with little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at East West Bancorp (more than 5 years)

    Pros

    there is opportunity to grow, they give you stocks as well..

    Cons

    very little pay, total compensation package is not competitive to motivate employees

  9. 3 people found this helpful  

    Worst place I ever worked at in 30 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at East West Bancorp full-time

    Pros

    Good at managing risks and bottomline.

    Cons

    Management lacks strategic vision. Growth is by mainly acquisitions and expense control. Focuses on the petty and short term and does not invest in the long term technology, etc. Not willing to pay for expertise and talent, resulting in mediocre employees throughout the middle management and lower ranks.

    Employees (even at high levels) are not trusted to make the right decisions so they have little loyalty and high turnover. No transparency and little communication from top to bottom as well as among departments (a bunch of silos).

    Customers and employees are not the company's highest priorities.

    Disapproves of CEO
  10.  

    Like a family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Arcadia, CA
    Current Employee - Customer Service Representative in Arcadia, CA

    I have been working at East West Bancorp part-time (less than an year)

    Pros

    Nice people
    Everyone is a team player

    Cons

    Not much of a chance to advance

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 7 people found this helpful  

    Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Banking Officer in San Francisco, CA
    Current Employee - Commercial Banking Officer in San Francisco, CA

    I have been working at East West Bancorp full-time (more than an year)

    Pros

    Nothing I can think of.

    Cons

    I will start by saying that I have work for many different banks and hands down it doesn't matter if you work on the retail side or if you work on the commercial side it is terrible here.

    First off the pay sucks. Unless you're in upper management right next to Dominic, your pay is going to be terrible.
    The culture here is bad, way too many chinese people here and they all have very traditional chinese views on work, inter personal interactions and just about everything else you can think of.
    The HR department here in Nor Cal is a complete joke because it consist of only 1 person. Yep, 1 person for their whole HR team. And you think she doesn't play favorites you are wrong.
    Also, the management here is really bad, they always micro manage and never tell you the truth. Fear and deceit is all that you get.

    So you wonder why people work here? They hire very easily, if you use EWB as your stepping stone then that's fine but stay here too long you might develop a tumor of some sort.

    Advice to ManagementAdvice

    Work on your HR dept.there is all kinds of harassment happening within this company and no one cares. People are being treated badly and under paid.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at East West Bancorp? Share Your Experiences

East West Bancorp

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.