East West Bancorp

  www.eastwestbank.com
  www.eastwestbank.com

East West Bancorp Reviews

Updated July 9, 2014
Updated July 9, 2014
65 Reviews
2.0
65 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
East West Bancorp Chairman and CEO, East West Bancorp and East West Bank Dominic Ng
Dominic Ng
32 Ratings

Review Highlights

Pros
  • You can learn a lot and be taken care of IF you are under the right boss (in 3 reviews)

  • Since the company merged with another major Chinese bank, it expanded its market share overnight (in 3 reviews)


Cons
  • Understaffed at 2 employees and few assistants to sort rampant office politics (in 6 reviews)

  • Terrible English communication even at upper management level (in 6 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Poor treatment to employee and even middle management. Success is nor praised nor rewarded. No on gets promoted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in San Francisco, CA
    Current Employee - Customer Service Representative in San Francisco, CA

    I have been working at East West Bancorp full-time (less than an year)

    Pros

    -"Bridge" East and West markets at low cost for non-english speaking Chinese.
    Successful in niche market.

    -Standard benefits:
    Medical, eye, dental healthcare. Paid federal holidays. 5 days vacation, more with promotion. 401k, ~$3k company stock collectible a couple years if your are still with the company.

    -Experience:
    Exposure to more responsibilities than a teller.

    Cons

    -No commission:
    No commission no incentive. Incentive through fear, not rewards. ie: CSRs are required to submit referrals for employee quarterly reviews but prospects are not used.

    -Unrealistic goals:
    ie: more than double deposit amount within a year.

    -Unacceptable IT (High Risk) (Much repetitive/redundant manual paperwork):
    Computers freeze frequently, transaction may be unbalanced with no way for reversal other than a documented force balance by accounting. No check scanners and money scanners at each station. Customer's electronic information and signatures are incomplete.

    -No security against criminals:
    no bulletproof glass, no security guards. EWB branch locations have been robbed countless times.

    -HR:
    Understaffed at 2 employees and few assistants to sort rampant office politics.
    They protect the corporation's interests, not yours.

    -Harassment:
    Much blaming, fighting words, favoritism, and distrust.

    -Mediocre training:
    Coworkers do not teach, Branch support is hit or miss, electronic procedures are outdated. Google/investopedia guidelines and government regulations on your own time.

    -Little growth opportunity:
    Rarely promote from within.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Senior Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SVP in El Monte, CA
    Former Employee - SVP in El Monte, CA

    I worked at East West Bancorp full-time (more than an year)

    Pros

    Strong financials, smart executives, good business model. Tapped into the right market at the right time.

    Cons

    Executives manage their people through criticism and fear tactics. Lack of real planning create knee jerk reactions and back peddling. Executives keep leaders in place even when the employee turn over is through the roof . If you are non Asian you will never be trusted, credible or in their club .

    Advice to ManagementAdvice

    Keep doing what you are doing and you will keep getting the same results .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Got under the wrong boss..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant Vice President in Union City, CA
    Former Employee - Assistant Vice President in Union City, CA

    I worked at East West Bancorp full-time (more than an year)

    Pros

    Senior management had the foresight and business skills to navigate the financial crisis that took down some ore their competitors. Most people are nice and friendly.

    Cons

    I don't have anything negative to say about the company itself. I simply had the misfortune of being under a manager who did not maintain one set of direction from one day to the next. I don't believe that manager is there any longer, so it's probably a decent place to work. I have heard they consolidated some of Jaheim functions to the branches, so I don't know how that has effected the culture or the job duties.

    Advice to ManagementAdvice

    Congratulations on navigating the real estate meltdown. I have nothing particularly negative or glowingly positive to say.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 2 people found this helpful  

    Good to start but horrible for long turn

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in San Francisco, CA
    Current Employee - Customer Service Specialist in San Francisco, CA

    I have been working at East West Bancorp full-time (more than 3 years)

    Pros

    Small company, but you can learn a lot.

    Cons

    Lots of dramas. Lots of pressure. Goal is set at very high. There's no way you can reach it. Also under pay their empolyees.

    Advice to ManagementAdvice

    Be realistic when setting goals

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 4 people found this helpful  

    I took a substantial pay cut just so I didn't have to work here anymore.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Banking Officer in Los Angeles, CA
    Former Employee - Commercial Banking Officer in Los Angeles, CA

    I worked at East West Bancorp full-time (more than 3 years)

    Pros

    My previous company (United Commercial Bank) was acquire by East West, which had been our largest competitor. In retrospect, I may not have been the most cooperative holdover, and they were at least patient enough to let me carry on while my work performance suffered. I genuinely enjoyed the work that I did and I don't think the employees were terrible people. The HQ is in Pasadena, which is a nice area.

    Cons

    It's been quite a few years and I still feel a strong dislike for this company. I feel that the culture is a bit negative, and from my perspective, there was a bit of mistrust. It may have been situational, since we were acquired, but I know it wasn't just me. Many of the ex-UCB employees left when they could. Some of the EWB employees that I befriended were unhappy also. I never felt welcomed as an employee, the department didn't welcome us, people didn't go out of their ways to introduce themselves. It took a lot of effort, we had two different bosses/department heads that were jostling for positioning, and I felt like the red headed step child until the day I left.

    Pay is pretty low, the company is a bit petty, and while they do offer work sponsorship, I felt that it was a bit exploitative. It's practically indentured service from the loan assistants that I had talked to.

    The middle managers/team leaders were not that smart, competent, or adept as leaders. I will concede that this may be true of this banking niche in general, at least from my outlook (I was pretty young/immature back then) Those with ambitions should not stay as the opportunities are not merit based, but rather relationship oriented. Exit opportunities are not great; I had a difficult time breaking into mainstream banks since no one outside of the Chinese-American banking circle knows about EWB, despite it's size and "prestige."

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    Careful which superior you trust

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Monitoring Administrator in El Monte, CA
    Former Employee - Loan Monitoring Administrator in El Monte, CA

    I worked at East West Bancorp full-time (less than an year)

    Pros

    Big on promoting within, company tries to foster a sense of working towards providing good customer service to fellow bank employees and external customers.

    Cons

    Subpar benefits, office politics can lead to terminations, some will trust employees while others micromanage, you definitely need to watch your back,

    Advice to ManagementAdvice

    Don't allow rogue Payroll Supervisors to run the show, give your employees the light of day as well

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Company management change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at East West Bancorp

    Pros

    Positions open up for movement

    Cons

    Stresses on sales and salary spread is wide

    Doesn't Recommend
    Positive Outlook
  9.  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Helpdesk Support Tech in El Monte, CA
    Former Employee - Helpdesk Support Tech in El Monte, CA

    I worked at East West Bancorp full-time (less than an year)

    Pros

    Work is steady, at times hectic. Good 'team' environment. On-boarding & training done by very qualified individuals. Very hands-ons environment with variety of tasks.

    Cons

    Compensation is low, especially if hired temporary. Too many internal applications to manage, lack of cohesiveness. Lateral transfer sometimes does not mean equal pay rate. High turn over.

    Advice to ManagementAdvice

    Shore up technology infrastructure. Get updated systems (software mainly). Test & retest before rolling out in production.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Not a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - SharePoint Consultant in El Monte, CA
    Current Employee - SharePoint Consultant in El Monte, CA

    I have been working at East West Bancorp

    Pros

    lack of resource and too much work

    Cons

    small team more chance of growing.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Good short term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Financial Analyst in San Francisco, CA
    Current Employee - Financial Analyst in San Francisco, CA

    I have been working at East West Bancorp

    Pros

    You may be able to learn a lot of you make an effort to do so. There is a lot of different things to do and not very many qualified persons.

    Cons

    In the long term, unless you have very strong connections with the company, the advancement is extremely limited at best.

    Advice to ManagementAdvice

    The attrition of UCB employees is only one testament of how welcoming EWBC feels for ANY employee. Typical Asian ways of managing people in a ethnically diverse environment is proven to be unsuccessful. This mentality is preventing EWBC from attracting and/or retaining top talent, which in the end leads to mediocre performance of the entire company.

    Doesn't Recommend
    No opinion of CEO

Work at East West Bancorp? Share Your Experiences

East West Bancorp

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.