Ebix Reviews

Updated June 17, 2014
Updated June 17, 2014
71 Reviews
2.4
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ebix Chairman, President, and CEO Robin Raina
Robin Raina
49 Ratings

Review Highlights

Pros
  • Company Culture is adequetly balanced with work - life balance (in 3 reviews)

  • work life balance, good working environment and culture (in 3 reviews)


Cons
  • Difficult to maintain Work/Life Balance (in 5 reviews)

  • And it doesn't include the Senior Management listed on their website (in 7 reviews)

More Highlights

25 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Such potential being wasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ebix full-time

    Pros

    There are some really great, extremely talented people working here.

    Cons

    Morale is low as employees feel unappreciated and in the dark regarding the company vision.

    Advice to ManagementAdvice

    Invest in your investment!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Customers - Run for the hills! Are you getting the feeling that Ebix is pulling a ponzi scheme? Go with your gut.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Ebix full-time for more than 3 years

    Pros

    I'll get back to you on this...

    Cons

    Very secretive management. Only Raina and his close circle know anything about whats happening with the company. And it doesn't include the Senior Management listed on their website. Being investigated by several governmental bodies, and for good reason. Goldman pulled out of it's acquisition after doing due diligence. Customers are slowly figuring out that its' all a house of cards on a windy day.

    Advice to ManagementAdvice

    You do not instill trust

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Very Average company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ebix full-time

    Pros

    Good learning via client tasks, job security

    Cons

    Negligible Salary, No Growth, Poor work culture, Micro Managed, CEO's motive- sell the company at any cost and make hundreds of millions more

    Advice to ManagementAdvice

    Give your employees some growth rather than just the CEO and his close aides (via stocks and bonuses). Respect people and help them grow by introducing sponsored learning programs and help them grow within. Hiring big shots via press releases won't help as proven. HR Head should think and introduce efficient processes rather think about cost cutting always (like their CEO does). Think like IBM's and Oracles of the world if you want to become like them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    A Sales Person's Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Atlanta, GA
    Former Employee - Sales in Atlanta, GA

    I worked at Ebix full-time for more than 3 years

    Pros

    Work with some great people, but they all eventually leave.

    Cons

    Product development is non-existent. There is no development road map. Product updates are reactionary and fail due to lack of technical resources. Sales people have to sell poor systems. Customer service & support is extremely understaffed.

    Sales people will have their commission withheld because CEO "feels like it" and commission plans change mid-stream only to avoid having to pay commission to those lucky enough to close deals. The good sales people leave and the bad sales people stay.

    New client system implementations frequently fail. When customer cancel their contract, commission is also cancelled.

    Advice to ManagementAdvice

    Realize this is a software company and not just a stock-play.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    A Unique Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Atlanta, GA
    Former Employee - Director in Atlanta, GA

    I worked at Ebix full-time for more than 3 years

    Pros

    Benefits were OK. The existing customer base has a lot of opportunity.

    Cons

    - No budget is provided to departments.
    - Acquired companies are used as basically "run-off" business and no additional investment is provided for growth.
    - Cannot get approval for salary increases for great resources let alone others.
    - Sales compensation is taken away without discussion.
    - The CEO and VP of HR basically run every decision in the entire company. There is no upper management to run the product and tech vision of the company as a whole or any other corporate vision.
    - Communication between departments is weak.
    - Providing HR with constructive criticism upsets HR instead of helping them change the corporate culture.

    Advice to ManagementAdvice

    With the poor performance of the stock, why is the board not looking to replace the CEO? This company needs new upper management, corporate restructuring with an actual management team and consolidation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ebix full-time

    Pros

    Some of the teams and people are great.

    Cons

    Things have not been going well at Ebix for some time, and seem to be getting progressively worse.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    A top employee who was betrayed at the very end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Ebix full-time for more than 5 years

    Pros

    - Good people (but most are leaving since they realize there isn't much of a future for them)
    - Flexible schedule (at least there was some form of it when I left)

    Cons

    - HR really doesn't give the sense they care about the employees and their only focus is on the company bottom line. They would rather walk around and make sure people were "clocking in and clocking out at certain times" instead of making sure employee morale was where it was supposd to be.
    - Managers will say they have your back but when push comes to shove true colors appear
    - Zero cost of living raises of any kind and even a promotion doesn't guarantee a change in compensation
    - Very little investment in product development

    Advice to ManagementAdvice

    Stop worrying about how many pennies can be saved by having to approve every roll of paper towels and instead invest in your products and more importantly your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Nosedive in product quality and morale following acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ebix full-time

    Pros

    Literally none. I can say you'll appreciate your next job a lot more if you spend some time here first.

    Cons

    This could take all day. For the love of humanity, steer far away from this sinking ship. Unapproachable, downright hostile upper management and HR department. Whatever the problem may be, rest assured that the employees are to blame. HR tours the office regularly to make sure people are at their desks hard at work- time your bathroom breaks accordingly. Avoid late lunches if at all possible. No pay raises or performance reviews ever. Unstable future and no job security.

    Advice to ManagementAdvice

    Treat your employees like human beings. Even the most faithful of employees are disrespected and have little incentive to continue at the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    So much wasted potential...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Ebix full-time

    Pros

    Very difficult to think of any.

    Cons

    - Overall sense that leadership does not care about their employees
    - Lack of formal performance review program
    - Extremely difficult for anyone to receive a pay increase, even top-tier performers
    - No opportunities for training/development. The company does not offer tuition reimbursement and will not pay for any training that may help you to better perform in your role.
    - HR seems more concerned about monitoring employees' work schedules (professional employees, mind you), "teaching them a lesson" and carrying out the personal whims of specific executives than it is about actually attempting to improve the dismal level of morale, or representing and supporting employee interests.
    - Shady (at best) if not downright unscrupulous business practices

    All of the above factors lead to truly good employees leaving the organization (which apparently does not concern leadership one bit since the typical response is something equivalent to "don't let the door hit you on your way out"). When this occurs, the vacant position is often not back filled, which means the remaining employees take on more work - of course, without additional pay.

    Advice to ManagementAdvice

    I would suggest HR obtain employee feedback via a survey but I have absolutely no reason to believe they would do anything with the responses except make excuses and blame the employees themselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    It's ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ebix

    Pros

    Unfortunately, I don't really have a lot of pros. The location of the building is great, can walk around and there are a lot of restaurants to choose from. So that's great.

    Cons

    The benefits are abysmal, no flexibility, systems are archaic and not necessarily user friendly. This is the first place where I worked where you don't get the tools you need to do your job properly, and it can be frustrating. Not to mention, the company does not have any perks for their employees, no tuition reimbursement, no certification reimbursements, no room for growth (no promotional opportunities) and no raises.

    Advice to ManagementAdvice

    Invest in the employees if you want them to stick around.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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