Edmunds.com

  www.edmunds.com
  www.edmunds.com

Edmunds.com Reviews

Updated August 6, 2014
Updated August 6, 2014
90 Reviews
3.6
90 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Edmunds.com CEO Avi Steinlauf
Avi Steinlauf
41 Ratings

Review Highlights

Pros
  • They have the work life balance thing all figured out (in 12 reviews)

  • Results only work environment (work where you want, when you want as long as your get your work done) (in 9 reviews)


Cons
  • Ambiguity about objectives can make work/life balance very difficult for many (in 7 reviews)

  • Senior management is challenging - not sure that would be a con; I actually look at this as more of a pro (in 5 reviews)

More Highlights

14 Employee Reviews Back to all reviews

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  1. 7 people found this helpful  

    Teir III Sales World

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Santa Monica, CA
    Current Employee - Sales in Santa Monica, CA

    I have been working at Edmunds.com full-time (less than an year)

    Pros

    High base. Very nice support people.

    Cons

    This a review for the Tier 3 sales division. When looking at jobs at Edmunds, realize that developers, engineers and Interns live in a completely different world then you inhabit as a Sales rep. Edmunds is struggling to find an identity; are they a listing site or a research site.
    Even with the industry high base they are having a difficult time keeping people. They are desperate to find sales reps that can start closing on day 1; so you have to have deep connections to get hired. You will need them; its only your relationships that will keep customers. Price cuts and free products have done little to stem the loss of customers. There is no marketing of the product or company and you will receive little help from the executive team. They are unapproachable and anything but transparent. Fear and intimidation are the management tools.
    The executive team is more focused on getting people fired than adding new business. They take great pride and go through great lengths to get people to leave. Remember, they are offering an Industry high base salary and people are still walking away! The majority of people have been there less then 2 years and most have looked elsewhere; but they stay for the high base. Look at all the reviews on Glassdoor; then subtract Interns, Software folks and every review written on August 1st and you will see a true picture of Edmunds.com. They really could have done great things.

    Advice to ManagementAdvice

    You need a major cleaning! Call any of your ex-sales people (who you spent ten's of thousand to recruit and train) and ask them why they left. I guarantee the same name will come up over and over again. If your goal is to stay in the classified listing space you need to bring in some outside help. You could probably benefit for some HR audits. Your sales people are afraid of one person. That person would rather get involved in the firing of a sales reps then admit their wrong. That person spends more time on petty issues then on sales strategies. You can't run a national sales team like a car wash. Get some outside help or give up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Worst Working Environment I Have Ever Experienced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Moffett Field, CA
    Current Employee - Account Executive in Moffett Field, CA

    I have been working at Edmunds.com full-time (less than an year)

    Pros

    Great benefits. Forward thinking CEO & President.

    Cons

    Please see Culturally oppressive, review posted on July 27 on glassdoor. This is a true review if you are a field employee. If you consider a position in sales get some honest answers on the turnover rate (I was mislead).

    Advice to ManagementAdvice

    Executive Management needs to step up and do some "house cleaning" at the sales management level. How can you allow this amount of turnover in your sales force without asking questions.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Culturally oppressive, Competitive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Edmunds.com full-time (more than 3 years)

    Pros

    Great location, professional office arrangement, frequent visits from outside consultants who share relevant insights to push companies forward in times of change.

    Cons

    The biggest challenge that I see at the company is the lack of support for professional growth. When I was first hired, I remember being provided with a document which listed all the perks that this company offered. “Results only work environment, medical benefits, work and professional training” to name a few. I was enthusiastic, ambitious, and felt excited at the prospect of actually working with a company that was fair to people in exchange for devoting periods of their life to assist the company in making profits. I was reminded constantly from friends in other well-known companies of how jaded people can become after putting in so much effort into their work just to realize that the efforts didn’t pay off, and that promises were not kept. I was convinced that this company was different and adopted a new way of living, of conducting business, of managing people.
    After working here for a short period, I began to see the true disconnect between those promises that were made and the behaviors of those actually managing the business. I witnessed senior level executives whispering negative remarks about other executives, witnessed executives take “walks” while they strategically discussed hiring and firing decisions. It was truly reminiscent of the TV show “Survivor” when people on the island formed “Alliances” to win the game. I was invited to meetings with executives to join in on the Alliances and encouraged to share negative feelings about my colleagues. I listened to them make negative remarks about the very people they shared lunch with during the day. I didn’t like any of it and felt that it was unprofessional and created distrust. I came to the realization that these behaviors are simply a byproduct of a culture that has developed long before I arrived, and due to fact that not many opportunities exist in the company for professional advancement enough to prevent people from being forced to create strategic alliances in the workplace. The company asks its staff to make a promise by writing down a promise on a “Promise Card” and asks it staff to place this on the company wall for everyone to see during the year. After the year ends, they reward the staff that kept those promises. Its titled “ A promise made is a promise kept”. Unfortunately, since the company does not deliver on its promises to its staff, it doesn’t deserve the reward of being highly rated.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Executive management at Edmunds is clueless with no morals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director IT in Santa Monica, CA
    Current Employee - Director IT in Santa Monica, CA

    I have been working at Edmunds.com full-time (more than 3 years)

    Pros

    There are a lot of smart people at Edmunds and the compensation levels are fairly decent.

    Cons

    Executive management is clueless. zero work life balance. Raises and career opportunities are given out based on favoritism instead of merit.

    Advice to ManagementAdvice

    Stop promoting clueless executives and giving everyone executive director/VP titles.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 6 people found this helpful  

    Area Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Manager in Sacramento, CA
    Former Employee - Area Manager in Sacramento, CA

    I worked at Edmunds.com full-time (more than an year)

    Pros

    Work from home. decent money

    Cons

    very bad management. unorganized. dishonest. product does not get good results which results in high client churn.

    Advice to ManagementAdvice

    Stop being so arrogant and start showing some concern for your staff. Stop hiring people from dealerships that have absolutely no people skills whatsoever. your mid management is treating the sales staff like they are children. You are hiring professional adults that have many years in the industry and then are treating them like children. Fire all management in the sales division and bring on more competent people. Pay closer attention to a curtain type of manager hiring the same type of staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 9 people found this helpful  

    Stay away if you are a $100k plus top performing sales professional!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Manager
    Former Employee - Area Manager

    I worked at Edmunds.com full-time (less than an year)

    Pros

    There is a nice work/life balance.

    Cons

    If you are used to $100k or more per year...please stay away. They cut the pay plan a couple months after I started and it was not for the better. The product is sub par and management thinks they are better than competitors (if you look at a dealership reporting you will see this is not true). The ROWE environment is nice but does not help when you are in the field trying to get things done and your support team is playing Pac-man! The players in the automotive classified advertising space are Autotrader.com and Cars.com...please check out those opportunities before Edmunds.com

    Advice to ManagementAdvice

    Get new Management ASAP

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 7 people found this helpful  

    There is a reason there are so many openings at Edmunds!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Area Manager in Los Angeles, CA
    Current Employee - Area Manager in Los Angeles, CA

    I have been working at Edmunds.com full-time (more than an year)

    Pros

    The comp plan is decent but it changes all the time (3 times in 2013).

    Cons

    This is a California based company that wants to be like Google but they act like McDonalds. The brand is tired and stale and there are no plans to do any marketing. There is a giant disconnect from the home office and the sales force. You can not expect huge jumps in product placement if you raise the price 500%. When that doesn't work you "force" bundle the product; but what you don't understand is, nobody knows about the product! Edmunds is barely delivering on their existing products but there is an expectation to force the adoption of all the new products!
    The expectations for results is immediate and constant. The goals for revenue is daunting and the financial pressure for retention is severe. Fear and threats are common management tools, this comes from the top and filtered down to the "middle" managers. Turnover is extremely high at Edmunds. For every 1 person they convince to stay 3 people leave.
    Be careful if you are thinking about working here. Read all the reviews on Glassdoor, research the average tenure of sales people form Edmunds on LinkedIn. The sales side is completely different from the software side; a different world. It's strange to see a company where 1 year is considered "a long time".

    Advice to ManagementAdvice

    Form letters and emails are no way to communicate with your sales force. Upper management needs to have an actual conversation with the sales team. Create a plan and stick with it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 7 people found this helpful  

    No Direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Manager
    Former Employee - Area Manager

    I worked at Edmunds.com full-time (more than an year)

    Pros

    Home office is friendly and in an excellent location. Edmunds has some great name recognition. Fast payout on expenses. Did I say the Home office is friendly?

    Cons

    This company has two very distinct business units, Editorial and Dealer Sales. Dealer sales has no vision, direction or true goals. It's not like the left hand doesn't know what the right hand is doing; it's more like the left hand HATES the right hand. Edmunds has constant changes and suffers from incredible retention problems. The two people that run the "sales" division seem to actually hate the sales people. There is very little training as a new hire and even less on going training. The latter may be because there is such a high turnover. I've seen people written up in less than two months! How is that possible?
    Your sales people are just thrown to the wind; it's either sink or swim.
    Pricing is all over the board and only the select few can present discounts.
    The "National" director is more of a bully then leader and there is a culture of fear and retaliation that runs rampant in the company. The national sales call (which is really a quick 15 minutes of 5 people talking ) always goes "question" free because everyone fears the smack down that would come from above. Thousands and Thousands of dollars are left on the table monthly because everyone is afraid to ask permission to get the sale!
    There is no marketing for any products but new products and site designs are released frequently. Just because people know what Edmunds used to do doesn't mean they know what Edmunds does now!
    There is no security in the sales position and since sales is a "secondary" part of the company you have to be extra careful.
    Here is some advice; document everything. Managers will not put things in writing because they do not want a paper trail. You really have to be in constant preservation mode. You cannot turn to HR or Executive management because they seem to turn a blind eye.
    There is no goal, no vision and little leadership.

    Advice to ManagementAdvice

    Please come out into the field and talk to the reps! We see that you both have passion and drive. Ask your reps if they feel secure in their jobs? Ask them if they fear retaliation from above? If you have a goal to reduce turnover; then why don't you try and figure out why people are leaving? Don't ask HR; ask the people that are leaving! You have a tremendous amount of talent in your sales force why don't you tap into that knowledge?
    If Edmunds.com wants to be better than the competition; what are they going to do differently to reach that goal?
    One other thing: ROWE only works in the home office. It's almost impossible in the field. If you take a day off you are punished (YES really). Phone calls and emails at night (after 10), Sundays and religious holidays; if you don't answer you will be talked to.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Was not a great work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Representative in Santa Monica, CA
    Former Employee - Client Services Representative in Santa Monica, CA

    I worked at Edmunds.com full-time (more than an year)

    Pros

    Free Fruit in the mornings

    Cons

    Management was not great and annual reviews and goals were not clearly defined.

    Advice to ManagementAdvice

    Hire more experienced managers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Los Angeles, CA
    Former Employee - Network Engineer in Los Angeles, CA

    I worked at Edmunds.com full-time (more than an year)

    Pros

    Nice offices and mostly friendly people.

    Cons

    Very poor management both at the executive and director levels. Far too top heavy and many directors received their titles despite little to no substantive knowledge or experience.

    Advice to ManagementAdvice

    Don't put four managers in charge of each employee.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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