Einstein Bros. Bagels
2.3 of 5 96 reviews
www.einsteinnoah.com Lakewood, CO 5000+ Employees

Einstein Bros. Bagels Reviews

Updated Jul 2, 2014

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2.3 96 reviews

                             

33% Approve of the CEO

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Michael Arthur

(3 ratings)

25% of employees recommend this company to a friend
28 Employee Reviews Back to all reviews
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    stressful

    Shift Leader (Former Employee)
    Minneapolis, MN

    ProsDepending on your GM it could be considered ok. Employees could be good or full of drama.

    ConsCustomers feel entitlement in the area I was working.
    Early hours depending on what you were. Not all bad
    It takes over your life, never fully staffed but can you blame them, they couldn't hire anyone else, because the pay sucked.

    Advice to Senior ManagementPay needs to be higher than poverty level. You can't make a living working 40 hours a week under 10 dollars an hour when you have no time to be with your family, or do anything.
    Holiday's would be nice to be off.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Turnover should be on the menu

    Baker (Former Employee)
    Orlando, FL

    ProsThe work environment was so hectic you couldn't help but bond with people as fellow survivors. You got a discount on food if you actually paid for it.

    ConsHigh employee turnover rate, wasted time on constantly training new people. The management couldn't get it together. On more than one occasion we ran out of plain bagel dough and cream cheese. There wasn't enough competent staff for the peak hours. The place was disgusting and there was mold on the boards used to thaw frozen bagel dough. There wasn't good hygiene practices including employees working the line then opening the cooler doors then handling someone's food without changing gloves. The handles and doors were covered in grime. We constantly struggled to communicate about catering orders.

    Advice to Senior ManagementIf you're going to pay people very little for a crazy environment, you better watch closely on what they're doing. They couldn't care less. Upper management needs to supervise general managers more often. Don't promise new advancement opportunities for bakers then take away the program because you decided to roll out a new coffee promotion. That doesn't make any sense.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Not the WORST Job...

    Crew Member (Current Employee)
    Seattle, WA

    Pros- Decent work/life balance. They don't threaten your job if you happen to be late or need to leave early and are more understanding of outside responsibilities than most minimum wage jobs.
    - The work itself is easy going and fun. On busy days, time flies and before I can even start counting how many hours are left my shift is over.
    - Employees can be a blast to work with. Friendly and casual environment.
    - 50% discount, free drinks. Sometimes you will get free lunch if manager is in a good mood.
    - Great customers.

    Cons- No tips.

    - The higher paying positions such as catering and prepping go to favored employees rather than the employees who are actually good at their job.

    - Frequent nonsensical menu changes such as removing the best selling items from the menu. Customers get angry and take it out on employees.

    - Frequent price changes or even inconsistencies between their own stores.

    - Employees who put in only 50% of the effort they're capable of are just as successful as employees who put in 110%. The latter employees are still treated as expendable when they have a complaint. There is no incentive to actually work hard because there is little reward for it.

    - Not enough hours.

    - Terrible scheduling system. Tuesday is one of the worst days of the week to find out your schedule for the next seven days. Schedule isn't up until at least 3pm, which is when you find out whether or not you're working next day. For part time employees the schedule changes every week. Attempts to change availability are brushed off or not taken seriously.

     I was hired with a promise of a certain number of hours of work. After weeks of success, I had my hours cut because I came into work tired ONCE. The guy who writes the schedule had decided I was "working slowly and too tired every day, and had her phone out all the time," which I knew to not be true as I'd been leaving my phone in my car every day and I was never not doing something when clocked in. This ties in to another complaint that I have regarding managers flat out making things up.

    - Managers can be confusing and frustrating to deal with. They were very understanding and willing to work with employees when asking for raises, but turned around with a very inaccurate and unfair critiques to avoid giving it to the employee the next day. The raise was then handed out to another employee who sat around doing nothing all day. My schedule was changed and I was expected to go with it because I was "one of their best workers," but when I complained about how few hours I was getting on the new schedule they tried to say I was a poor worker so it was "risky" to give me more than 10 hours. Which is it, am I a good worker or a poor one? Managers were also disconnected from employees, with evaluations being out of touch with what's actually going on, and the inability to listen to reasonable suggestions from both employees and customers. However, they try to be your friend, hang out doing nothing during the shift while not making clear what their expectations are and acting like they are the only ones working.

    Advice to Senior Management- We really need to have bi-weekly scheduling rather than weekly. Weekly scheduling is particularly unfair on employees who work other jobs or have to schedule other opportunities around the one, two, three or four days they MIGHT end up working here.

    - Value your employees more and pay them better. The current management system has a visible and predictable negative effect on morale. Many long-term employees do as little as possible because they have given up on getting recognized for their work.

    - Try using a peer-reviewed performance evaluation rather than having one manager running around taking notes on people on one particular day. This would help to balance out the obvious bias and favoritism that goes on inside the company. Don't use minor mistakes as excuses to give hard-working, consistent employees raises.

    - Don't change the menu so much. Customers don't understand it and it causes lost business. On top of that, the menus in the store are not up to date with current pricing, leading to more confusion.

    - Train your employees better. When it's clear that even the managers think they are above this job, there's a clear problem when it comes to the reimbursement:effort ratio.

    - Learn how to schedule your employees. Don't put 8 people on staff on what is usually a slow day, then only put three or four on staff on a Wednesday. If you're only scheduling certain employees during the slow times you cannot expect them to learn, perform well or get better at their job. Don't have the employee in training be the only person on the line on a Friday morning while refusing to give long-term employees (who could be helping the new person to learn faster) more hours. Allow for employees to set rigid availability if you know you're not going to give them a lot of hours from week to week, and do not ask people to do two 3-4 hour days. It's not fair to them or respectful of their schedule.

    No, I would not recommend this company to a friend

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    It was a horrible place to work

    Anonymous Employee (Former Employee)

    ProsYou get food discounts. Food was ok.

    ConsManager hardly ever came in to work so everyone else had to make up for what he didnt do

    Advice to Senior ManagementManager needs to come to work more often

    No, I would not recommend this company to a friend

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    Had potential, but management was poor and ruined what could have been a decent job

    Anonymous Employee (Former Employee)
    Albuquerque, NM

    ProsSometimes got free food to take home at the end of the day. No late nights, my latest shift got off at 5pm.

    ConsManagement was terrible. I was hired to learn the system and eventually break into a management position (what I was told in my interview), but despite being overqualified and a hard worker, was always treated as "the new guy" by both coworkers and management. Management tried too hard to keep a grip on the employees, but never followed through, and sometimes came off as disrespectful. It was very common to look around and find myself the only one working, and witness groups of coworkers and managers talking, all while there was plenty of work to be done. I was told it took me "too long" to clean at the end of the day, but was used as an example in the cleanliness of the store. Employees did not have proper upkeep on their stations, and I simply took the time to fix it, that others did not want to take. In other words, it seemed that management wanted me to work at the pace of the coworkers that left great messes, but wanted the end product of a spotless clean. Treated like a child constantly. Rude customers constantly. Understaffed rush hour mornings were a regular thing. Managers "conveniently" forgot to send me to lunch break several times (despite several reminders from me). This job had great potential, but poor management led to a very sugarcoated hostile environment.

    Advice to Senior ManagementYour role is to manage, not to befriend. Sometimes you need to crack the whip a little, and that's not a bad thing. A little organization and strict management can make a wonderful product, where employees work in a happy, drama-free environment, alongside each other. Empty promises and misled rules make it unfair to those actually trying to succeed.

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    New Hire

    Anonymous Employee (Current Employee)

    ProsNo late nights grease free environment

    ConsLow pay, poor management disorganized.no training program

    Advice to Senior ManagementGet better managers

    No, I would not recommend this company to a friend

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    Horrible management, low pay

    Cashier (Former Employee)
    Austin, TX

    ProsLike any other foodservice job.

    ConsBad management: favoritism, rude. No opportunity for advancement.

    Advice to Senior ManagementHelp those starting out see some kind of future with your company, otherwise people will come and go and not work their hardest.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Watched this company become purely driven by profits to the detriment of customers and employees.

    General Manager (Current Employee)

    ProsCloses early, free coffee, usually great customers

    ConsUnorganized central offices affects front lines.

    No, I would not recommend this company to a friend

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    Not Impressed

    Anonymous Employee (Current Employee)

    ProsLearned a lot about how to run a business without modern technology.

    ConsSenior Management plays favorites with GM's, are not always honest even when called out. Corporate support is lacking. Mostly concerned with making numbers and not realizing that each store needs a different type of TLC. I was at several locations and felt that I was not able to live up to my potential.

    Advice to Senior ManagementTake the time to actually get to know your gm's individual unique challenges as they vary greatly from store to store. Pay your hourly management better especially after years of service. Most companies offer at least a yearly raise. Focus more on product quality and get better meats/produce. There's so much more this brand can be.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Top down management style with very little connection to the field or guests by the Sr. Mgt. Team

    Anonymous Employee (Current Employee)

    ProsWork hours as it is a Breakfast, Lunch Concept.
    No Fryers or Grills

    ConsYou feel like a commodity instead of a contributor. Very little recognition of positive results. Company is not an Operations Led Company but a Finance Led Company so the connection to the guest has deteriorated over the last 4 years.

    Advice to Senior ManagementWork on People development and create some recognition based incentives.

    No, I would not recommend this company to a friend

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