Einstein Bros. Bagels

  www.einsteinnoah.com
  www.einsteinnoah.com
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Einstein Bros. Bagels Reviews

Updated September 17, 2014
Updated September 17, 2014
110 Reviews
2.1
110 Reviews
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Recommend to a friend
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Michael Arthur
8 Ratings

Review Highlights

Pros
  • No late nights (Close at 5pm for some locations) (in 9 reviews)

  • Free coffee, free drinks from the soda fountain, 50% off food (in 10 reviews)


Cons
  • Low pay, poor management disorganized (in 9 reviews)

  • Upper management seems disconnected from the everyday reality of stores (in 7 reviews)

More Highlights

33 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    This company has a great product and some wonderful people working for them - corporate level has some issues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Einstein Bros. Bagels full-time for more than a year

    Pros

    Some of management is awesome! Each store is run by the manager - so each one has its own mini structure working within the corporate standards. This can be as great and satisfying as the manager is willing to make it.
    The customers are awesome. Each restaurant has its own unique culture, rush hours, down times, etc.
    Performance based. They like to promote from within, so you can be a young person and still be a General Manager.

    Cons

    They start most people out at minimum wage and there isn't a lot of wage increase. They stress giving great service - but do not give the management enough hours to have enough people to provide such service. And this can make hours difficult at some restaurants. They may need more help one day and desparately call you in at the last minute.
    The corporate level definitely reins - and being promoted or not at higher levels can be a personal preference - not based on who is doing a great job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    It was frustrating and taxing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager/Baker  in  Madison, WI
    Former Employee - Shift Manager/Baker in Madison, WI

    I worked at Einstein Bros. Bagels full-time for more than a year

    Pros

    I liked the hours. Most locations close at 5 or earlier.

    Cons

    Food seems pretty low quality for a resturant, but better than most fast food. Its expensive though. And I dont think anyone outside of the stores has ever worked in a store. They expect way too much and often request things that are far above your pay grade. They call shift leaders managers and expect them to conform to the same standards while paying you a maximum of 9.50 (which it took me 2 years to hit before they told me it was the cap). They offered me a couple promoions that I never heard about again. It seems like thry will do anything to pacify you into working there. The only way to hit the pay cap is to take advantage of short staffing and threaten to quit. Overall id say its an ok first job, but mcdonalds pays more on avaerage without expecting u to do your GMs job.

    Advice to ManagementAdvice

    Stop throwing money away and pay the ppl how are the foundation of your company. Were not all replacable. Ask my gm at 2902

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Unprofessional!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Einstein Bros. Bagels

    Pros

    Free Bagels is about it.

    Cons

    Management upper and middle are terrible!

    Advice to ManagementAdvice

    Hire more intelligent managers that respect the little man. Its the little man that is the backbone of every corporation. Pay needs to be drastically increased! All around the table for both employees or cashiers and shift supervisors. It will be hard to continue to keep anybody worth their weight with the pay at its current terrible rate!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Einstein Bros. Bagels

    Pros

    Great Co-Workers, very caring staff memebers. Great paid vacation time (if you can get it).

    Cons

    I started working for Einstein in 2006 as a barista and worked my way up to GM over the years. It used to be an ethical company and used to do a great job in training it's employees properly. Since about 2008-2009, they've gone more and more down-hill and have become EXTREMELY corporate and obsessed with micro management. It's all about saving money however they can, and they will do ANYTHING to save a buck. They've become obsessed with online surveys. As a GM, if I didn't hit my survey target, I was reprimanded, and criticized. They don't properly train staff members like they once used to. We used to be able to set a day aside when we had new products coming in to train our staff. Then, it became all on-the-job training in order to save money. Working here was a great learning experience for me nonetheless, but I hope Senior management turns directions. They are too short cited

    Advice to ManagementAdvice

    Remember where you came from. Stop micro-managing and being obsessed with being cheap. Invest in your workers to keep them there! You will save money in the LONG-TERM!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Nice co-workers, just about everything else is a nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager
    Current Employee - Shift Manager

    I have been working at Einstein Bros. Bagels part-time for more than 3 years

    Pros

    - Easy to make friends with co-workers. They're are usually pretty awesome people.
    - Good hours, no nights.

    Cons

    - Raises are optional. They don't have to give you one, even if you have been there for years.
    - Peak hours can be a nightmare. The worst is when customers will not stop ordering dozen buckets, and before you know it you are completely out of a certain type of bagel. And trust me, people FREAK when we run out of there favorite type of bagel.
    - Training is a joke, you're pretty much just thrown into stressful situations without knowing how to handle them.
    - Dealing with the catering department is an absolute NIGHTMARE. They will call you during peak hours and will demand you accept an order for someone miles away who wants 5000 Panini's. You tell them you can't accept the order since you're already way too busy, and THEY WON'T TAKE NO FOR AN ANSWER!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader  in  Minneapolis, MN
    Former Employee - Shift Leader in Minneapolis, MN

    I worked at Einstein Bros. Bagels full-time for more than 3 years

    Pros

    Depending on your GM it could be considered ok. Employees could be good or full of drama.

    Cons

    Customers feel entitlement in the area I was working.
    Early hours depending on what you were. Not all bad
    It takes over your life, never fully staffed but can you blame them, they couldn't hire anyone else, because the pay sucked.

    Advice to ManagementAdvice

    Pay needs to be higher than poverty level. You can't make a living working 40 hours a week under 10 dollars an hour when you have no time to be with your family, or do anything.
    Holiday's would be nice to be off.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Turnover should be on the menu

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Baker  in  Orlando, FL
    Former Employee - Baker in Orlando, FL

    I worked at Einstein Bros. Bagels part-time for more than a year

    Pros

    The work environment was so hectic you couldn't help but bond with people as fellow survivors. You got a discount on food if you actually paid for it.

    Cons

    High employee turnover rate, wasted time on constantly training new people. The management couldn't get it together. On more than one occasion we ran out of plain bagel dough and cream cheese. There wasn't enough competent staff for the peak hours. The place was disgusting and there was mold on the boards used to thaw frozen bagel dough. There wasn't good hygiene practices including employees working the line then opening the cooler doors then handling someone's food without changing gloves. The handles and doors were covered in grime. We constantly struggled to communicate about catering orders.

    Advice to ManagementAdvice

    If you're going to pay people very little for a crazy environment, you better watch closely on what they're doing. They couldn't care less. Upper management needs to supervise general managers more often. Don't promise new advancement opportunities for bakers then take away the program because you decided to roll out a new coffee promotion. That doesn't make any sense.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Not the WORST Job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member  in  Seattle, WA
    Current Employee - Crew Member in Seattle, WA

    I have been working at Einstein Bros. Bagels part-time for less than a year

    Pros

    - Decent work/life balance. They don't threaten your job if you happen to be late or need to leave early and are more understanding of outside responsibilities than most minimum wage jobs.
    - The work itself is easy going and fun. On busy days, time flies and before I can even start counting how many hours are left my shift is over.
    - Employees can be a blast to work with. Friendly and casual environment.
    - 50% discount, free drinks. Sometimes you will get free lunch if manager is in a good mood.
    - Great customers.

    Cons

    - No tips.

    - The higher paying positions such as catering and prepping go to favored employees rather than the employees who are actually good at their job.

    - Frequent nonsensical menu changes such as removing the best selling items from the menu. Customers get angry and take it out on employees.

    - Frequent price changes or even inconsistencies between their own stores.

    - Employees who put in only 50% of the effort they're capable of are just as successful as employees who put in 110%. The latter employees are still treated as expendable when they have a complaint. There is no incentive to actually work hard because there is little reward for it.

    - Not enough hours.

    - Terrible scheduling system. Tuesday is one of the worst days of the week to find out your schedule for the next seven days. Schedule isn't up until at least 3pm, which is when you find out whether or not you're working next day. For part time employees the schedule changes every week. Attempts to change availability are brushed off or not taken seriously.

     I was hired with a promise of a certain number of hours of work. After weeks of success, I had my hours cut because I came into work tired ONCE. The guy who writes the schedule had decided I was "working slowly and too tired every day, and had her phone out all the time," which I knew to not be true as I'd been leaving my phone in my car every day and I was never not doing something when clocked in. This ties in to another complaint that I have regarding managers flat out making things up.

    - Managers can be confusing and frustrating to deal with. They were very understanding and willing to work with employees when asking for raises, but turned around with a very inaccurate and unfair critiques to avoid giving it to the employee the next day. The raise was then handed out to another employee who sat around doing nothing all day. My schedule was changed and I was expected to go with it because I was "one of their best workers," but when I complained about how few hours I was getting on the new schedule they tried to say I was a poor worker so it was "risky" to give me more than 10 hours. Which is it, am I a good worker or a poor one? Managers were also disconnected from employees, with evaluations being out of touch with what's actually going on, and the inability to listen to reasonable suggestions from both employees and customers. However, they try to be your friend, hang out doing nothing during the shift while not making clear what their expectations are and acting like they are the only ones working.

    Advice to ManagementAdvice

    - We really need to have bi-weekly scheduling rather than weekly. Weekly scheduling is particularly unfair on employees who work other jobs or have to schedule other opportunities around the one, two, three or four days they MIGHT end up working here.

    - Value your employees more and pay them better. The current management system has a visible and predictable negative effect on morale. Many long-term employees do as little as possible because they have given up on getting recognized for their work.

    - Try using a peer-reviewed performance evaluation rather than having one manager running around taking notes on people on one particular day. This would help to balance out the obvious bias and favoritism that goes on inside the company. Don't use minor mistakes as excuses to give hard-working, consistent employees raises.

    - Don't change the menu so much. Customers don't understand it and it causes lost business. On top of that, the menus in the store are not up to date with current pricing, leading to more confusion.

    - Train your employees better. When it's clear that even the managers think they are above this job, there's a clear problem when it comes to the reimbursement:effort ratio.

    - Learn how to schedule your employees. Don't put 8 people on staff on what is usually a slow day, then only put three or four on staff on a Wednesday. If you're only scheduling certain employees during the slow times you cannot expect them to learn, perform well or get better at their job. Don't have the employee in training be the only person on the line on a Friday morning while refusing to give long-term employees (who could be helping the new person to learn faster) more hours. Allow for employees to set rigid availability if you know you're not going to give them a lot of hours from week to week, and do not ask people to do two 3-4 hour days. It's not fair to them or respectful of their schedule.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    It was a horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Einstein Bros. Bagels

    Pros

    You get food discounts. Food was ok.

    Cons

    Manager hardly ever came in to work so everyone else had to make up for what he didnt do

    Advice to ManagementAdvice

    Manager needs to come to work more often

    Doesn't Recommend
  11. 1 person found this helpful  

    Had potential, but management was poor and ruined what could have been a decent job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Albuquerque, NM
    Former Employee - Anonymous Employee in Albuquerque, NM

    I worked at Einstein Bros. Bagels full-time for less than a year

    Pros

    Sometimes got free food to take home at the end of the day. No late nights, my latest shift got off at 5pm.

    Cons

    Management was terrible. I was hired to learn the system and eventually break into a management position (what I was told in my interview), but despite being overqualified and a hard worker, was always treated as "the new guy" by both coworkers and management. Management tried too hard to keep a grip on the employees, but never followed through, and sometimes came off as disrespectful. It was very common to look around and find myself the only one working, and witness groups of coworkers and managers talking, all while there was plenty of work to be done. I was told it took me "too long" to clean at the end of the day, but was used as an example in the cleanliness of the store. Employees did not have proper upkeep on their stations, and I simply took the time to fix it, that others did not want to take. In other words, it seemed that management wanted me to work at the pace of the coworkers that left great messes, but wanted the end product of a spotless clean. Treated like a child constantly. Rude customers constantly. Understaffed rush hour mornings were a regular thing. Managers "conveniently" forgot to send me to lunch break several times (despite several reminders from me). This job had great potential, but poor management led to a very sugarcoated hostile environment.

    Advice to ManagementAdvice

    Your role is to manage, not to befriend. Sometimes you need to crack the whip a little, and that's not a bad thing. A little organization and strict management can make a wonderful product, where employees work in a happy, drama-free environment, alongside each other. Empty promises and misled rules make it unfair to those actually trying to succeed.

    Neutral Outlook
    No opinion of CEO

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