Einstein Bros. Bagels

  www.einsteinnoah.com
  www.einsteinnoah.com

Einstein Bros. Bagels Reviews

Updated October 29, 2014
Updated October 29, 2014
118 Reviews
2.4
118 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Arthur
13 Ratings

Review Highlights

Pros
  • No late nights (Close at 5pm for some locations) (in 11 reviews)

  • Free coffee, free drinks from the soda fountain, 50% off food (in 10 reviews)


Cons
  • Low pay, poor management disorganized (in 9 reviews)

  • Upper management seems disconnected from the everyday reality of stores (in 7 reviews)

More Highlights

36 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Frozen Bagels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Einstein Bros. Bagels

    Pros

    Extremely easy to get hired, fairly easygoing with breaks.

    Cons

    Early shifts, horrible pay, and very corporate. When you see how things are prepared and how low quality the food is, you might not eat there again. It is fast food after all. You don't even get a free meal on long shifts.

    Advice to ManagementAdvice

    n/a

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good first job and then move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager/Baker
    Current Employee - Shift Manager/Baker

    I have been working at Einstein Bros. Bagels full-time (more than 3 years)

    Pros

    Easy job, good basic kitchen and customer service experience. If you move up the ranks you can learn basics of human behavior, marketing and finance.

    Cons

    There is a glass ceiling effect where the big heads use the little guys. They will work you to the bone with as little pay possible. Do not expect to go places

    Advice to ManagementAdvice

    Open up your mind and ears to all opinions

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Your relationship with Einstein's and no one else. Say goodbye to a social life while your at it too.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Phoenix, AZ
    Former Employee - General Manager in Phoenix, AZ

    I worked at Einstein Bros. Bagels full-time (more than 5 years)

    Pros

    I met a lot of great friends here at this company, and gained a great deal of experience here. I started out as a cashier and within 4 years I became a General Manager. The pay was great for my age considering I was only 22 at the time and trying to make a career for myself.

    Cons

    Fist off they pay their crew members very little and wont pay anyone any higher than $10/hr unless you are an Assistant Manager or higher, considering the amount of work that's required for the crew employees to do there is really no incentive to stay besides the little pin you get every year on your anniversary being with the company.
    After becoming a GM it became very clear that if you had any other relationship in your life Einstein's would need to come first always! No matter what it was (except a death in the family OBVIOUSLY). I personally felt like if I wasn't on my ABM's best side or in his clan of kiss BUTTS then I would be singled out at times( I should also not that my ABM did like me and there were only a few times I was on his black list but that was enough for me). There were several times I was told I was doing something right and then I would turn around and be reprimanded for not doing it the "Einstein's way" I ultimately left after arriving to my store at 2:03AM for a bake training that all the stores were doing, I was late by 3 minutes and my ABM told me "It doesn't look good when your boss gets here before you". I felt like turning my keys in that day I had been with them for 5 years and this is how they treat one of their GM's? I had enough I had missed too many family events I was sick of never being able to visit my sick Dad with out planning a 6 day vacation 5 MONTHS in advanced. Maybe I wasn't cut out for it or maybe I was being too sensitive. I decided not to turn my key in that day but found a new job quickly, I took a $10,000 a year pay cut to just get out of that place! I'm thankful for the people I met and the experience I received and I never wanted to leave on a bad note,which I didn't I did give my 11 day notice, but I will never work for them again. I would rather pick up dog poop for 8 hours of the day than to ever work there again.

    Advice to ManagementAdvice

    Show some respect for ALL your employees, show them what they are worth to you! Remember there are other companies out there that are willing to pay people a lot more than you do and also have better product. ALSO remember when you tell people " You are the only one who will take care of your quality of life" people take that seriously and if you aren't giving them the opportunity to take care of that quality of life they will find another company who will..like I did.
    PS how can you approve of the CEO when it changes almost every year or every couple years.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    This company has a great product and some wonderful people working for them - corporate level has some issues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Einstein Bros. Bagels full-time (more than an year)

    Pros

    Some of management is awesome! Each store is run by the manager - so each one has its own mini structure working within the corporate standards. This can be as great and satisfying as the manager is willing to make it.
    The customers are awesome. Each restaurant has its own unique culture, rush hours, down times, etc.
    Performance based. They like to promote from within, so you can be a young person and still be a General Manager.

    Cons

    They start most people out at minimum wage and there isn't a lot of wage increase. They stress giving great service - but do not give the management enough hours to have enough people to provide such service. And this can make hours difficult at some restaurants. They may need more help one day and desparately call you in at the last minute.
    The corporate level definitely reins - and being promoted or not at higher levels can be a personal preference - not based on who is doing a great job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    It was frustrating and taxing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager/Baker in Madison, WI
    Former Employee - Shift Manager/Baker in Madison, WI

    I worked at Einstein Bros. Bagels full-time (more than an year)

    Pros

    I liked the hours. Most locations close at 5 or earlier.

    Cons

    Food seems pretty low quality for a resturant, but better than most fast food. Its expensive though. And I dont think anyone outside of the stores has ever worked in a store. They expect way too much and often request things that are far above your pay grade. They call shift leaders managers and expect them to conform to the same standards while paying you a maximum of 9.50 (which it took me 2 years to hit before they told me it was the cap). They offered me a couple promoions that I never heard about again. It seems like thry will do anything to pacify you into working there. The only way to hit the pay cap is to take advantage of short staffing and threaten to quit. Overall id say its an ok first job, but mcdonalds pays more on avaerage without expecting u to do your GMs job.

    Advice to ManagementAdvice

    Stop throwing money away and pay the ppl how are the foundation of your company. Were not all replacable. Ask my gm at 2902

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Unprofessional!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Einstein Bros. Bagels

    Pros

    Free Bagels is about it.

    Cons

    Management upper and middle are terrible!

    Advice to ManagementAdvice

    Hire more intelligent managers that respect the little man. Its the little man that is the backbone of every corporation. Pay needs to be drastically increased! All around the table for both employees or cashiers and shift supervisors. It will be hard to continue to keep anybody worth their weight with the pay at its current terrible rate!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Einstein Bros. Bagels

    Pros

    Great Co-Workers, very caring staff memebers. Great paid vacation time (if you can get it).

    Cons

    I started working for Einstein in 2006 as a barista and worked my way up to GM over the years. It used to be an ethical company and used to do a great job in training it's employees properly. Since about 2008-2009, they've gone more and more down-hill and have become EXTREMELY corporate and obsessed with micro management. It's all about saving money however they can, and they will do ANYTHING to save a buck. They've become obsessed with online surveys. As a GM, if I didn't hit my survey target, I was reprimanded, and criticized. They don't properly train staff members like they once used to. We used to be able to set a day aside when we had new products coming in to train our staff. Then, it became all on-the-job training in order to save money. Working here was a great learning experience for me nonetheless, but I hope Senior management turns directions. They are too short cited

    Advice to ManagementAdvice

    Remember where you came from. Stop micro-managing and being obsessed with being cheap. Invest in your workers to keep them there! You will save money in the LONG-TERM!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Nice co-workers, just about everything else is a nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager
    Current Employee - Shift Manager

    I have been working at Einstein Bros. Bagels part-time (more than 3 years)

    Pros

    - Easy to make friends with co-workers. They're are usually pretty awesome people.
    - Good hours, no nights.

    Cons

    - Raises are optional. They don't have to give you one, even if you have been there for years.
    - Peak hours can be a nightmare. The worst is when customers will not stop ordering dozen buckets, and before you know it you are completely out of a certain type of bagel. And trust me, people FREAK when we run out of there favorite type of bagel.
    - Training is a joke, you're pretty much just thrown into stressful situations without knowing how to handle them.
    - Dealing with the catering department is an absolute NIGHTMARE. They will call you during peak hours and will demand you accept an order for someone miles away who wants 5000 Panini's. You tell them you can't accept the order since you're already way too busy, and THEY WON'T TAKE NO FOR AN ANSWER!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader in Minneapolis, MN
    Former Employee - Shift Leader in Minneapolis, MN

    I worked at Einstein Bros. Bagels full-time (more than 3 years)

    Pros

    Depending on your GM it could be considered ok. Employees could be good or full of drama.

    Cons

    Customers feel entitlement in the area I was working.
    Early hours depending on what you were. Not all bad
    It takes over your life, never fully staffed but can you blame them, they couldn't hire anyone else, because the pay sucked.

    Advice to ManagementAdvice

    Pay needs to be higher than poverty level. You can't make a living working 40 hours a week under 10 dollars an hour when you have no time to be with your family, or do anything.
    Holiday's would be nice to be off.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Turnover should be on the menu

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Baker in Orlando, FL
    Former Employee - Baker in Orlando, FL

    I worked at Einstein Bros. Bagels part-time (more than an year)

    Pros

    The work environment was so hectic you couldn't help but bond with people as fellow survivors. You got a discount on food if you actually paid for it.

    Cons

    High employee turnover rate, wasted time on constantly training new people. The management couldn't get it together. On more than one occasion we ran out of plain bagel dough and cream cheese. There wasn't enough competent staff for the peak hours. The place was disgusting and there was mold on the boards used to thaw frozen bagel dough. There wasn't good hygiene practices including employees working the line then opening the cooler doors then handling someone's food without changing gloves. The handles and doors were covered in grime. We constantly struggled to communicate about catering orders.

    Advice to ManagementAdvice

    If you're going to pay people very little for a crazy environment, you better watch closely on what they're doing. They couldn't care less. Upper management needs to supervise general managers more often. Don't promise new advancement opportunities for bakers then take away the program because you decided to roll out a new coffee promotion. That doesn't make any sense.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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