Embarq Reviews

37 Reviews
3.4
37 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Embarq President & CEO Glen F. Post III
Glen F. Post III
0 Ratings

19 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist I in Mansfield, OH
    Current Employee - Customer Care Specialist I in Mansfield, OH

    I have been working at Embarq full-time (more than 3 years)

    Pros

    Great people, great supervisors, very good training, benefits, bonuses, pay, you get your own cubical! Staff will make sure you feel comfortable before assigning you to any tasks.

    Cons

    Talking to angry customers is never fun, job can be stressful and overwhelming at times.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    it is an ok place to work but not the best by any means.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Internet Help Desk in Johnson City, TN
    Current Employee - Internet Help Desk in Johnson City, TN

    I have been working at Embarq

    Pros

    They have work at home possitions for many departments.

    Cons

    Very poor pay and supervisor support.

    Advice to ManagementAdvice

    INCREASE PAY

    No opinion of CEO
  3.  

    Good old company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Analyst in Overland Park, KS
    Current Employee - Analyst in Overland Park, KS

    I have been working at Embarq

    Pros

    stable 8 to 5 working hours
    Friendly colleagues

    Cons

    Shrinking business leaves hardly any opportunities for promotion and questionable job security

    Advice to ManagementAdvice

    Nourish entrepreneurial spirits

    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager PROG/PROJ DESIGN in Overland Park, KS
    Current Employee - Manager PROG/PROJ DESIGN in Overland Park, KS

    I have been working at Embarq

    Pros

    Empowered to manage your business and make decisions on your own.

    Cons

    No longer empowered with decision making authority. Almost all decisions no matter how trivial seem to have to be approved by the CEO.

    Advice to ManagementAdvice

    Allow your employees to run thier business as needed. Trust them and pay them fairly.

    Recommends
    Disapproves of CEO
  6. 1 person found this helpful  

    Limited communication kills employee productivity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Product Development in Overland Park, KS
    Current Employee - Product Development in Overland Park, KS

    I have been working at Embarq

    Pros

    Embarq is a very flexible work environment with a focus on achievement, not hours - meaning that management is open to flexible hours and time off for family issues.

    Cons

    We are currently going through a merger, and the flow of information about how it will affect jobs is very limited.

    Advice to ManagementAdvice

    More communication and better coordination between departments at all levels would help people accomplish their jobs and limit unnecessary work.

    Disapproves of CEO
  7. 1 person found this helpful  

    Embarq still may be a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technology Architect in Overland Park, KS
    Current Employee - Technology Architect in Overland Park, KS

    I have been working at Embarq

    Pros

    Embarq has tried to provide a good working environment with good benefits. There are, of course, exceptions, however Embarq strives to maintain a high level of flexibility for its associates. Our benefits, while not the best, are very competitive and are often superior to other companies in the same industry and the local job market (Greater Kansas City area).

    Cons

    Opportunites for advancement are very rare. It is not unusual for an ambitious and capable assoiciate to spend several years in the same position. I believe our leadership has missed a few opportunities to streamline and improve our internal processes as a means for cutting costs (as opposed to layoffs alone).

    Advice to ManagementAdvice

    Don't carry unnecessary baggage (processes and applications) to the new company that will be formed after CenturyTel completes its acquisition of Embarq

    Recommends
    No opinion of CEO
  8. 1 person found this helpful  

    Embarq Project Manager Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Implementation Manager in Overland Park, KS
    Current Employee - Implementation Manager in Overland Park, KS

    I have been working at Embarq

    Pros

    Very flexible employer with a great work-life balance. I have never had an issue with using my vacation time or sick days. They also allow (most) employees the opportunity to work from home which is great. Several co-workers have shortened work week, or work part time. As a salaried employee they are very flexible when you need to leave work for a doctor's appt. or child's school event. The company has a good system set up for recognition of employees. Overall most people value hard work and recognize efforts of employees who do a good job.

    Cons

    Some groups can be quite political and gossipy. Benefits were recently decreased but overall they are decent. There are still some employees who are lazy.

    Advice to ManagementAdvice

    I hope the Senior Management take a good approach to the upcoming merger. Use this opportunity to eliminate the "dead weight" and promote those that are high performers.

    Recommends
  9. 1 person found this helpful  

    Company with opportunity, but too slow and greedy to react and invest in the future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Overland Park, KS
    Current Employee - Anonymous Employee in Overland Park, KS

    I have been working at Embarq

    Pros

    Relatively good pay, and opportunity to progress in the company

    Cons

    Slow moving, unprogressive. Getting anything new done is like moving an ocean liner with a tricycle

    Advice to ManagementAdvice

    Don't be so near sited and focused on short term revenue returns. While your concerns has been about access lines and increasing revenue - you have lost "customers", and therefore any opportunity you have for growing the business. Also there is too much management and not enough action. Reduce your management work force and empower your SMEs to more effectively advise, drive and ultimately make decisions. Hold them accountable - and you will get much more done, in less time, with less people.

  10. 1 person found this helpful  

    Muttonhead Commerical waste of money!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Network Engineer in Las Vegas, NV
    Current Employee - Network Engineer in Las Vegas, NV

    I have been working at Embarq

    Pros

    It's still a paycheck for now. It is getting better slowly due to attrition however more technical creative minds are needed to fill the vacancies. Hopefully CenturyTel will remove some of the (Analog) good old boys that have been here far to long getting network operation on the same page.

    Cons

    To many upper Managers are not Network Techology Master Minds, still in analog mode. Sales contracts have been lost due to the push for Nortel when the rest of the world is trained on Cisco. Were have all our Cisco Sales Engineers gone? More lay offs each quarter are coming. Union employees feel they are entitled no matter how bad the economic conditions are. ( Not my job! )

    Advice to ManagementAdvice

    Please investigate the on going ethical issues with management and vendors dating / relationships. Extremely out of control in Nevada. Seems various married management employees are dating vendors and other internal employees. Strange that these employee's were able to keep their jobs during the first round of layoffs.

    Doesn't Recommend
  11. 2 people found this helpful  

    Embarq squandered opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Group Manager in Overland Park, KS
    Current Employee - Group Manager in Overland Park, KS

    I have been working at Embarq

    Pros

    The best reason to work for Embarq is living in the Kansas City metropolitan area. The people there are fair and decent. The company is populated with decent, honest people. Unfortunately, the world changed and left the company's leadership and culture ill-prepared to deal with a more competitive world. The internal culture is one of midwestern values where there is very little back-stabbing or ruthlessness.

    Cons

    The company is failing. There is a glut of mediocre talent at Director levels of management that rose in previous boom times. Most of them would not warrant those same positions today. The company is mired in its methods and thinking. It makes well-intentioned but unsuccessful efforts to refresh its thinking.

    Advice to ManagementAdvice

    Sell. Which they've done.

    Doesn't Recommend

Work at Embarq? Share Your Experiences

Embarq

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.