Embassy Suites Reviews

Updated April 29, 2015
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Embassy Suites President and CEO Hilton Chris Nassetta
Chris Nassetta
4 Ratings

16 Employee Reviews

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  1. True hospitality is only experienced when the commitment to guest experience is a priority from the top down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Manager in Syracuse, NY
    Former Employee - Front Office Manager in Syracuse, NY

    I worked at Embassy Suites (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Best perk for all of hospitality is cheap/free hotel stays worldwide. Close second is the inherent reward in making someone's day go better, to be able to assist and touch another's life in a positive way, even with just a "welcome" and a smile.

    Cons

    Remington Hotel Management as a whole does not emphasize guest experience and line level employees are not given enough autonomy to make decisions in complaint resolution. Remington corporate culture does NOT value guest experience, and bonus metrics for managers in my position were not inclusive of employee satisfaction nor actual guest feed back. Positive changes only took place when an inspection was pending and basic repairs often overlooked (cost saving) until we absolutely HAD to fix things. An example is the brand acceptable large pool towels were not actually in use, and were only put out during site inspections. Routine maintenance was not done like missing hardware on dresser drawers... Unacceptable in my mind.

    Advice to Management

    Make employee satisfaction and guest experience a higher priority over revenue or cost cutting priorities- give all employees (line level especially) some autonomy to resolve guest issues or complaints. A guest should not have to go all the way up the chain talking to agent, supervisor, then manager or GM in order to be heard or acknowledged.

  2. Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Embassy Suites

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Hotel discount perks and the experience of the hotel industry

    Cons

    Negative work environment, bad management,

    Advice to Management

    Value your employees and your hotel will be more successful

  3. Helpful (1)

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Suitekeeper in Secaucus, NJ
    Current Employee - Suitekeeper in Secaucus, NJ

    I have been working at Embassy Suites full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Hotel benefits which is good, didnt give it chance I quit within a month. Free food, but it was horrible cook

    Cons

    All the work was given to new hires, executive housekeeper manager is disrespectful

    Advice to Management

    Hire people that speaks english, stop giving the new hire all the work. Train hires properly

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  5. Helpful (1)

    Completely awful company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender in Denver, CO
    Former Employee - Server/Bartender in Denver, CO

    I worked at Embassy Suites part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The size of the corporation offers many chances to relocate to different locations, assuming your manager allows you to transfer.

    Cons

    Entire restaurant staff had a substance abuse problem. I have seen cooks pouring whiskey into their coffee cups while on the clock and then having them yell at me when I complained about the quality and presentation of the food served. Many employees come to work hungover, high or drunk, the managers discuss growing marijuana in their homes. Very unprofessional environment.

  6. Don't waste time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Engineer in Charleston, WV
    Current Employee - Maintenance Engineer in Charleston, WV

    I have been working at Embassy Suites full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Can get employee room discounts at certain hotels.

    Cons

    Can spend a long time working with no rewards. No pay increases, no advancement opportunities.

    Advice to Management

    Resign before the hotel is sold off.

  7. 18 months of hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor in Lynnwood, WA
    Current Employee - Night Auditor in Lynnwood, WA

    I have been working at Embassy Suites full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The employee perks were great. When we were allowed to partake in them, it was nice.

    Cons

    Middle management not allowing employees their rights. Not allowing employees appropriate safety equipment, like gloves to clean a toilet. Not allowing employees to stay home when sick. Managers calling employees at home to yell and scream at them. Getting lectures and write-ups for incidents that occured on your off-time. Managers falsifying training documentation to corporate office. Managers putting employees down and insulting them for their economic status. No raises, awards, or appreciation, even with high positive customer feedback.

    Advice to Management

    Corporate office: read the reviews! Understand that the problem is with a small number of managers and get them out!!

  8. Wish I'd left years ago. Lynnwood ES is bad times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Lynnwood, WA
    Former Employee - Front Desk Agent in Lynnwood, WA

    I worked at Embassy Suites full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    People below management are friendly. I wish there were more positive things to say.

    Cons

    Favoritism and long spans with no raises, promotions nor even recognition.

    Advice to Management

    Clean out your GM & FOM at the Lynnwood property. They're not concerned about the guests nor money. They are ruining the guest' experience and the morale of your employees.

  9. Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Norman, OK
    Former Employee - Server in Norman, OK

    I worked at Embassy Suites (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Very accepting co-workers, easy job, $4.50 per hour, good insurance benefits and discounts on hotel

    Cons

    All tips taxed, horrible managers, sexual harassment suit filed against manager but nothing done, do not protect their employees (we are viewed as expendable), many doubles due to lack of people, slow so not steady money.

    Advice to Management

    I think that the management should protect their employees and to take sexual harassment charges more seriously when it is by the whole department.

  10. Pleasant exterior hides major dysfunction

    Former Employee - Accounting Assistant in Tigard, OR
    Former Employee - Accounting Assistant in Tigard, OR

    I worked at Embassy Suites part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The only pros I could think of were the proximity to where I lived and how quickly I was hired. BUT...a possible credit check was set to be done after I accepted the position so that almost immediately took away any feeling of security I had in my new job.

    Cons

    HR. Plainly and simply, the HR manager at this location is on a huge power trip and seems to solely be there to try to intimidate people and make them into fearful automatons.

    No training was provided. I was hired for the accounting dept and the location it was in was in the back of the building in this windowless hole of a room. The Controller offered no practical training, instead sitting me down and instructing me to fill in cells in this spreadsheet as she sat there and directed me on it. Training wasn't done in increments, it wasn't made focused, interesting or welcoming. I immediately spoke up about this and was told that was okay - that the training would be structured differently come Monday.

    I go in the following Monday and was coldly told by the Controller that the HR manager wanted to see me. Once there, I was then berated and treated as if I had done something wrong in speaking up. I told the HR woman this was between me and my supervisor and she replied "But I'm HR" and I finally just got up and walked out. No trust - Controller threw me under the bus and this played right into the hateful HR's hands.

    Advice to Management

    This location is managed by Spire Hospitality. My advice to Spire is to stop treating innocent people like they've done something wrong or are about to. You don't need to random drug test, have performance reviews twice a year, have a paranoid attitude towards employee email and computer usage, not allow employees to use cell phones and do both background and credit checks. All of this is very over the top and so is the huge, thick employee handbook binder.

    As a Gen X employee who has had the pleasure and good fortune to spend my first ten years in the workforce at two very relaxed, employee-centered companies, I can tell you that your policies are oppressive and will backfire and not give you the results you want. This kind of bullying may work on younger people but a good number of older folks will see right through it. This location will eventually lose all decent people and fold because of your hateful policing of the workers and treating them like felons.

  11. Hilton is great, but management company at this location creates hostile/Shady work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Buffalo, NY
    Former Employee - Manager in Buffalo, NY

    I worked at Embassy Suites full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Being able to work with Hilton Corporate and their in-depth SALT rating system and high standard QA inspections allowed for great professional growth

    Cons

    Management structure and guidance extremely lacking. No accountability of any staff especially senior management.

    Also very unethical accounting practices which create a very unnecessary stressful work environment. Budgets and forecasts are manipulated to the point where you don't know what is real or what to expect. Credits and invoices are held and moved continuously to manipulate the GL and make things look better then they actually are. Corporate accounting (Uniland) really needs to audit the hotel and every aspect of its accounting before they get themselves into some real trouble.

    Internal HR very unethical in dealing with staff to the point where senior managers lie and its covered up by fellow senior managers. Although Corporate HR (Uniland) try to keep the best control they can, but when they are not being told the truth its hard.

    During Hilton QA room inspections the GM will actually direct Reservations/ Front Office Manager to book rooms into the system that are actually empty so the inspector wont go into those rooms. Staff are threatened with their jobs if they don't come into work immediately when the inspector gets there or is on his way.

    The management company at this property (Brookwood Hospitality) has accepted a very lackluster GM and allowed him complete control of the property.

    Advice to Management

    Look at your management structure and hold people accountable.

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