Embassy Suites

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Embassy Suites Reviews

Updated Jul 1, 2014

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All Employees Current Employees Only

3.3 83 reviews

81% Approve of the CEO

Embassy Suites President and CEO Hilton Chris Nassetta

Chris Nassetta

(27 ratings)

64% of employees recommend this company to a friend

Review Highlights

Pros
  • Great company that provides all the tools for you to succeed(in 5 reviews)

  • Great benefits, great team of people, can learn a lot about hospitality industry(in 3 reviews)


Cons
  • There were also very long hours at times(in 4 reviews)

  • Full time work not available to all employees(in 3 reviews)

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Psychotic Middle Management

    Night Auditor (Former Employee) Lynnwood, WA

    ProsI enjoyed working with the guests and my co-workers. I also loved the employee discounts on rooms.

    ConsI was called at home, often, by managers that would yell at me over the phone. I was held responsible for mistakes that my co-workers made, even if I wasn't working at the time of the error.

    Advice to Senior ManagementUpper management was on track by bringing in a team to find out why there are so many problems. They were able to clear out many of the middle managers that were causing problems and being abusive, but not all of them were gone by the time I got out.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Server

    Server (Former Employee) Norman, OK

    ProsVery accepting co-workers, easy job, $4.50 per hour, good insurance benefits and discounts on hotel

    ConsAll tips taxed, horrible managers, sexual harassment suit filed against manager but nothing done, do not protect their employees (we are viewed as expendable), many doubles due to lack of people, slow so not steady money.

    Advice to Senior ManagementI think that the management should protect their employees and to take sexual harassment charges more seriously when it is by the whole department.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    Pleasant exterior hides major dysfunction

    Accounting Assistant (Former Employee) Tigard, OR

    ProsThe only pros I could think of were the proximity to where I lived and how quickly I was hired. BUT...a possible credit check was set to be done after I accepted the position so that almost immediately took away any feeling of security I had in my new job.

    ConsHR. Plainly and simply, the HR manager at this location is on a huge power trip and seems to solely be there to try to intimidate people and make them into fearful automatons.

    No training was provided. I was hired for the accounting dept and the location it was in was in the back of the building in this windowless hole of a room. The Controller offered no practical training, instead sitting me down and instructing me to fill in cells in this spreadsheet as she sat there and directed me on it. Training wasn't done in increments, it wasn't made focused, interesting or welcoming. I immediately spoke up about this and was told that was okay - that the training would be structured differently come Monday.

    I go in the following Monday and was coldly told by the Controller that the HR manager wanted to see me. Once there, I was then berated and treated as if I had done something wrong in speaking up. I told the HR woman this was between me and my supervisor and she replied "But I'm HR" and I finally just got up and walked out. No trust - Controller threw me under the bus and this played right into the hateful HR's hands.

    Advice to Senior ManagementThis location is managed by Spire Hospitality. My advice to Spire is to stop treating innocent people like they've done something wrong or are about to. You don't need to random drug test, have performance reviews twice a year, have a paranoid attitude towards employee email and computer usage, not allow employees to use cell phones and do both background and credit checks. All of this is very over the top and so is the huge, thick employee handbook binder.

    As a Gen X employee who has had the pleasure and good fortune to spend my first ten years in the workforce at two very relaxed, employee-centered companies, I can tell you that your policies are oppressive and will backfire and not give you the results you want. This kind of bullying may work on younger people but a good number of older folks will see right through it. This location will eventually lose all decent people and fold because of your hateful policing of the workers and treating them like felons.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Hilton is great, but management company at this location creates hostile/Shady work environment.

    Manager (Former Employee) Buffalo, NY

    ProsBeing able to work with Hilton Corporate and their in-depth SALT rating system and high standard QA inspections allowed for great professional growth

    ConsManagement structure and guidance extremely lacking. No accountability of any staff especially senior management.

    Also very unethical accounting practices which create a very unnecessary stressful work environment. Budgets and forecasts are manipulated to the point where you don't know what is real or what to expect. Credits and invoices are held and moved continuously to manipulate the GL and make things look better then they actually are. Corporate accounting (Uniland) really needs to audit the hotel and every aspect of its accounting before they get themselves into some real trouble.

    Internal HR very unethical in dealing with staff to the point where senior managers lie and its covered up by fellow senior managers. Although Corporate HR (Uniland) try to keep the best control they can, but when they are not being told the truth its hard.

    During Hilton QA room inspections the GM will actually direct Reservations/ Front Office Manager to book rooms into the system that are actually empty so the inspector wont go into those rooms. Staff are threatened with their jobs if they don't come into work immediately when the inspector gets there or is on his way.

    The management company at this property (Brookwood Hospitality) has accepted a very lackluster GM and allowed him complete control of the property.

    Advice to Senior ManagementLook at your management structure and hold people accountable.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Don't work here

    Engineer (Current Employee) Charleston, WV

    Prosyou can get discounted rooms

    Conswage freezes, high turnover, bad management

    Advice to Senior ManagementStep down

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    One of the worst hotels to work for in Los Angeles!!!!

    (Former Employee) Glendale, CA

    ProsNone besides the supposed free meals which gets pre taxed...they pay you minimum and then you have to shell out 40 bucks per pay check to cover the cost of those "free" meals. On top charge you 50 bucks per month for parking...did I mention they start at minimum!!!

    ConsToo long to even list...
    Horrible management..and their corporate office is just as bad they seem to wash their hands clean of everything. No reviews the past three years...and when they did do reviews merely a 25 cent increase for some....horrible work atmosphere. Understaffed and everyone seems they been kicked into what they're doing without any proper training. Employee morale is horrible and very sad this is how they have treated their employees for over 3 years with what little time I spent here, it was the worst experience ever!! and they do not even provide proper uniforms!! or supplies to even do your job the cheapest company ever!!!

    Advice to Senior ManagementSeems they pretty much hired anyone who wanted the job and is being run by complete idiots

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Worst General Manager ever!

    Anonymous Employee (Former Employee) La Quinta, CA

    ProsFriendly staff (except the General Manager).

    ConsLack of moral, with a high turn-over, along with constant overtime.

    Advice to Senior ManagementChange your career.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Lackluster - very little pay

    GSR (Current Employee) Brunswick, GA

    ProsNice environment (visually), fun meeting nice guests.

    ConsThey don't keep their promises. They hire you and agree to pay you a certain amount but once you start working they pay you less than what you agreed to. My advice to anyone who is offered a position, make sure you receive a letter of hire specifying the amount of money you will be paid hourly. Also, be prepared to stand for several hours (6-8) with no breaks. If you have sensitive feet, this is not a job for you.

    Advice to Senior ManagementManagement should keep to their word when hiring. If you make a promise to someone about how much they will make, then make sure that is what is on their paycheck. It took several weeks to see any change on my check after I kept nagging management. And I'm still not receiving what I was promised.

    No, I would not recommend this company to a friend

    • Senior Management
    • Career Opportunities

     

    Poor working conditions

    Front De (Former Employee)

    ProsEmployee discount at hotels in the Hilton network.

    ConsMy hotel manager was a liar and a cheat.

    Advice to Senior ManagementStop stealing the bonus money the receive off the backs of their employees.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    very bad place people not stay longer because no money!

    Cook (Current Employee) Niagara Falls, ON (Canada)

    Prosi have to pay my bill

    Consnot good place to work

    Advice to Senior Managementthey is not respect the worker

    No, I would not recommend this company to a friend

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