Embassy Suites Reviews

Updated August 1, 2014
Updated August 1, 2014
90 Reviews

3.1
90 Reviews
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Embassy Suites President and CEO Hilton Chris Nassetta
Chris Nassetta
30 Ratings

Review Highlights

Pros
  • Great company that provides all the tools for you to succeed (in 5 reviews)

  • Great benefits, great team of people, can learn a lot about hospitality industry (in 3 reviews)


Cons
  • There were also very long hours at times (in 4 reviews)

  • Full time work not available to all employees (in 3 reviews)

More Highlights

32 Employee Reviews Back to all reviews

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  1.  

    great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Embassy Suites full-time for more than a year

    Pros

    great employees to work with!

    Cons

    paying for parking for staff

    Recommends
    Approves of CEO
  2.  

    Working for Embassy Suites was a great experience.

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Embassy Suites

    Pros

    The management is understanding, respectful and loyal.

    Cons

    It was a part time job that I had. Embassy was not my career goal.

    Recommends
  3.  

    The Lincoln, NE location is a great place to work for students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Embassy Suites full-time for more than 3 years

    Pros

    - Flexible with college schedule
    - Working there is fast paced and it's a great atmosphere.
    - Heather Breathower (AGM) is amazing and is constantly running around helping all departments especially front desk and housekeeping.

    Cons

    - Front desk can be warm at times due to the lack of AC (only in the summer, and not that bad).
    - Should be a fair rotation for employees selected to work at Do the Dock.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Good company. Older property

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Embassy Suites

    Pros

    I get to meet many different people on a regular basis. I love most of my co workers

    Cons

    Sometimes I don't feel appreciated from management and people who have been there longer feel they are entitled to run the place

    Advice to ManagementAdvice

    Don't put all of the guest complaints on the employees. This property is pretty old, acknowledge that you know that and try to do some updates to show guests that you care.

  6.  

    Great experience!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Representative  in  New York, NY
    Former Employee - Guest Service Representative in New York, NY

    I worked at Embassy Suites full-time for more than a year

    Pros

    I had a great Director of Front Office Operations. He had an open door policy and was always willing to take the time to listen to new ideas and train. This was my first industry job after finishing college and I learned a lot.

    Cons

    Very selective re-hiring process after 9/11. I was part of the opening team and felt forgotten as if I never worked for the company even after the rebuild. I was very dependable and hard working at my job. My opinion is reflective of the management team at the time and not the company as a whole. Hilton is a great company to work for.

    Advice to ManagementAdvice

    Human resources should be just that - human resources. Employees should not feel that their department heads are in a different league and "above" their fellow team members and colleagues. Providing a respectable and supportive environment for both your external customers and internal customers are equally important.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Amazing FOM but high stress job and corporate setting not for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Agent  in  Tampa, FL
    Former Employee - Guest Service Agent in Tampa, FL

    I worked at Embassy Suites full-time for more than a year

    Pros

    It is the hospitality industry therefore the managers are all personable, positive, eager, caring people.

    Easy to request time off.

    Managers make you feel empowered to make decisions.

    Cons

    At the end of the day it is owned by a corporation and anything corporate says: goes. The bad thing about that is that they can be out of touch with what is going on at the hotel level and just care about the bottom line.

    Not fair compensation.

    Standing all day.

    Work weekends and Holidays when necessary.

    Not the best hours.

    Advice to ManagementAdvice

    It is easy to understand that hotels have high turnover rates but it is very unsettling everytime a new GM comes in and tries to change things up. Everyone fears for their jobs.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Office Supervisor  in  Fort Lauderdale, FL
    Current Employee - Front Office Supervisor in Fort Lauderdale, FL

    I have been working at Embassy Suites full-time for more than a year

    Pros

    great benefits, awesome travel program, move up from within

    Cons

    take care of the line employees better

    Advice to ManagementAdvice

    none

  9.  

    The company is a good organization. Need to update technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Manager  in  Baton Rouge, LA
    Current Employee - Human Resources Manager in Baton Rouge, LA

    I have been working at Embassy Suites full-time for more than a year

    Pros

    Great company to work for

    Cons

    pay a bit low. Turnover is high because of the low pay

    Advice to ManagementAdvice

    You get what you pay for.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Catering Sales Manager  in  Bellevue, WA
    Former Employee - Catering Sales Manager in Bellevue, WA

    I worked at Embassy Suites full-time for more than 5 years

    Pros

    Management is great and really supportive.

    Cons

    Compensation is not always up to par.

    Recommends
  11.  

    Sr. Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Embassy Suites

    Pros

    Great work environment. But it all really depends on your management team.

    Cons

    Corporate is really not involved unless your property is owned and managed by Hilton Worldwide

    Recommends
    Positive Outlook
    Approves of CEO

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