Embassy Suites

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Embassy Suites Reviews

Updated Jul 16, 2014

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All Employees Current Employees Only

3.3 83 reviews

81% Approve of the CEO

Embassy Suites President and CEO Hilton Chris Nassetta

Chris Nassetta

(27 ratings)

64% of employees recommend this company to a friend

Review Highlights

Pros
  • Great company that provides all the tools for you to succeed(in 5 reviews)

  • Great benefits, great team of people, can learn a lot about hospitality industry(in 3 reviews)


Cons
  • There were also very long hours at times(in 4 reviews)

  • Full time work not available to all employees(in 3 reviews)

30 Employee Reviews Back to all reviews
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    • Culture & Values
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    The Lincoln, NE location is a great place to work for students.

    Anonymous Employee (Former Employee)

    Pros- Flexible with college schedule
    - Working there is fast paced and it's a great atmosphere.
    - Heather Breathower (AGM) is amazing and is constantly running around helping all departments especially front desk and housekeeping.

    Cons- Front desk can be warm at times due to the lack of AC (only in the summer, and not that bad).
    - Should be a fair rotation for employees selected to work at Do the Dock.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good company. Older property

    Anonymous Employee (Current Employee)

    ProsI get to meet many different people on a regular basis. I love most of my co workers

    ConsSometimes I don't feel appreciated from management and people who have been there longer feel they are entitled to run the place

    Advice to Senior ManagementDon't put all of the guest complaints on the employees. This property is pretty old, acknowledge that you know that and try to do some updates to show guests that you care.

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    Amazing FOM but high stress job and corporate setting not for me.

    Guest Service Agent (Former Employee) Tampa, FL

    ProsIt is the hospitality industry therefore the managers are all personable, positive, eager, caring people.

    Easy to request time off.

    Managers make you feel empowered to make decisions.

    ConsAt the end of the day it is owned by a corporation and anything corporate says: goes. The bad thing about that is that they can be out of touch with what is going on at the hotel level and just care about the bottom line.

    Not fair compensation.

    Standing all day.

    Work weekends and Holidays when necessary.

    Not the best hours.

    Advice to Senior ManagementIt is easy to understand that hotels have high turnover rates but it is very unsettling everytime a new GM comes in and tries to change things up. Everyone fears for their jobs.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    • No Opinion of CEO

     

    Great experience!!

    Guest Service Representative (Former Employee) New York, NY

    ProsI had a great Director of Front Office Operations. He had an open door policy and was always willing to take the time to listen to new ideas and train. This was my first industry job after finishing college and I learned a lot.

    ConsVery selective re-hiring process after 9/11. I was part of the opening team and felt forgotten as if I never worked for the company even after the rebuild. I was very dependable and hard working at my job. My opinion is reflective of the management team at the time and not the company as a whole. Hilton is a great company to work for.

    Advice to Senior ManagementHuman resources should be just that - human resources. Employees should not feel that their department heads are in a different league and "above" their fellow team members and colleagues. Providing a respectable and supportive environment for both your external customers and internal customers are equally important.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    good company

    Front Office Supervisor (Current Employee) Fort Lauderdale, FL

    Prosgreat benefits, awesome travel program, move up from within

    Constake care of the line employees better

    Advice to Senior Managementnone

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    The company is a good organization. Need to update technology

    Human Resources Manager (Current Employee) Baton Rouge, LA

    ProsGreat company to work for

    Conspay a bit low. Turnover is high because of the low pay

    Advice to Senior ManagementYou get what you pay for.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    1 person found this helpful  

    Great Place to Work

    Catering Sales Manager (Former Employee) Bellevue, WA

    ProsManagement is great and really supportive.

    ConsCompensation is not always up to par.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Sr. Sales Manager

    Anonymous Employee (Former Employee)

    ProsGreat work environment. But it all really depends on your management team.

    ConsCorporate is really not involved unless your property is owned and managed by Hilton Worldwide

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Good work environment, poor benefits, average salary

    Anonymous Employee (Former Employee)

    Proswork-life balance, good people, autonomy, quality operation dedicated to customer service

    Consbenefits, poor corporate support, capital expenditures are minimal so the operation suffers

    Advice to Senior ManagementImprove benefits

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    One of the best places to work at.

    Operations Supervisor (Former Employee) San Juan, PR

    ProsThey are like a family

    ConsWork hours can be stressful, but that the hotel business...

    Advice to Senior ManagementListen more to the employee's input

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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