Encore Capital Group Reviews

Updated July 2, 2015
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Encore Capital Group President and CEO Kenneth A. Vecchione
Kenneth A. Vecchione
2 Ratings

Pros
  • Managers are very supportive of Work Life balance which I like (in 10 reviews)

  • Good work environment in the company (in 4 reviews)

Cons
  • Non-supportive, experienced senior management (in 3 reviews)

More Pros and Cons

8 Employee Reviews

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  1. Company going downhill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Diego, CA
    Former Employee - Account Manager in San Diego, CA

    I worked at Encore Capital Group (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Commissions were higher than other collection companies.

    Cons

    If you have a second option (for a job) go with that one.


  2. Helpful (1)

    Leadership demonstrates serious corporate culture issues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Encore Capital Group full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Clean environment, easy access to freeway

    Cons

    Disrespect for employees and customers is demonstrated daily with facade of corporate values and Consumer Bill of Rights
    Leadership is based on egotistical dominance and manipulation of truth to hide incompetence and fiscal irresponsibility
    High turnover due to true talent realizing corruption and individuals standing up to management with no objective support HR

    Advice to Management

    Clean house of ego-maniac management and treat employees and customer with basic respect


  3. Helpful (4)

    IT staff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Staff in Phoenix, AZ
    Former Employee - IT Staff in Phoenix, AZ

    I worked at Encore Capital Group full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good money. Nice coworkers. Fun place to work and to develop good skills.

    Cons

    Bad managers. Favoritism in San Diego. A director in San Diego has bad emotional problems. He will yell at you one minute and then is super nice the next minute. The CIO could careless.

    Advice to Management

    Hire better leaders. Who cares about ping pong.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Specialist in Saint Cloud, MN
    Former Employee - Legal Specialist in Saint Cloud, MN

    I worked at Encore Capital Group full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free Food That Makes You Gain Weight

    Cons

    During my interview process, I asked what the possibility of improving and growing was. I was told that the rate to grow here was high and fast pace. After a year of sitting at a computer, looking at my computer screen and pieces of paper non stop, and consistently asking for new challenges, I kept getting denied.

    They tell you it's not about how many affidavits you do, it's about how well you do them. This is an absolute lie. They could care less about you as a person. All they want is for you to help them sue people so they can make billions of dollars.

    They keep changing rules without telling you. Oh yeah, you first could take a day off without any putting in a week's notice, but all of a sudden you couldn't do this anymore. They never even mentioned a change in rules. They even stated you could call in due to weather with no disciplinary action. Now, you call in because it is 60 below zero and you live 50 miles away, and you get in trouble.

    This place isn't family orientated. Sure, at first it SEEMS okay and a decent place to work, but people keep quitting and soon you will too.

    Roughly three to five people quit a month. This should scare you. At this rate, this business is going to crumble and there will be no job security left for you..

    Work to Life balance is insanely unfair. Overtime, for the last four years (since the department had opened), has never slowed down. There hasn't been a single month of no mandatory overtime. Be aware, your life will soon get hectic, stressful, and family problems will occur. Encore doesn't care about that. All they care about is the numbers and how many people they can sue so that they can get more money.

    Want a raise? Too bad. After working here for more than year, I got the same hourly rate and if I got lucky, after a year and half, I may get 0.01% to 0.03%.

    Want to get promoted? Act stupid. Yep! They only promote individuals with special needs (not literally). You'll see. You have a college degree? There's individuals there without college education that are getting paid more than you. You'll laugh once you see how many people there are getting paid more than you for goofing off and acting stupid.

    Like to stay in shape? With the poor work/life balance, you're going to gain weight because you won't have time to go to the gym and workout.

    You're also going to need glasses because starring at the computer screen all day, everyday, is going to strain your eyes.

    Encore used to be fun, according to some, but now due to it buying out large companies (and trying to grow), they are stopping the "fun" it used to be and turning it into a prison.

    Don't say I didn't tell you so.

    Advice to Management

    Stop The BS


  6. Helpful (3)

    Great people, good executive management, ethically challenging business model.

    Former Employee - Technical Program Manager in San Diego, CA
    Former Employee - Technical Program Manager in San Diego, CA

    I worked at Encore Capital Group full-time (More than a year)

    Pros

    Some very high quality people work at Encore at all levels. Brandon, Jim and Manu are a great management team. This will be a solid business model as long as our economy is in trouble.

    Cons

    Encore's main business is debt collection. Brandon Black, the CEO, once told a meeting of managers that even his conscious is bothered by the fact that the company makes money through the suffering of others.

    The former CIO was fired due to "lack of confidence" and there has been a lot of turnover in the IT department due to political rivalries and a pay scale that is about 30% less than the local market. Ask them about turnover in the Business Intelligence team for a good example of their current situation.


  7. Helpful (6)

    Looks Good But Be Careful

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Encore Capital Group

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Encore wants to attract quality employees, and wants to change the bad reputation of their debt collection industry. They try to have decent employee events.

    Cons

    Most of the management team is young and some lack discipline and finesse. Seems to be a high turnover in management too. HR can seem helpful at first but they've turned their back on employees in an instant to please upper management.

    Advice to Management

    Watch what is happening at all levels so that you can really appreciate those who are working hard even several levels below you and those right under your nose who are real team players. Many feel under appreciated and overworked but will never tell you.


  8. Pathetic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Backened in Gurgaon, Haryana (India)
    Current Employee - Backened in Gurgaon, Haryana (India)

    I have been working at Encore Capital Group full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Somewhere in job profile only in back office. Food is above average. They reimburse transportation charge upto Rs.100.

    Cons

    Company is full of politicians. No space for hard workers. If you complaint against your Group Manager, the senior management will after you. Full negativity in every team. Partiality is done by GM. We work as labourers.

    Advice to Management

    There is nothing which can change this organisation. Keep up the negativity.


  9. Pathetic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free meals and free transport

    Cons

    Too much politics. Mgmt sucks



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