Encore Capital Group Reviews

Updated July 13, 2015
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Encore Capital Group President and CEO Kenneth A. Vecchione
Kenneth A. Vecchione
5 Ratings

Pros
  • Managers are very supportive of Work Life balance which I like (in 10 reviews)

  • Good work environment in the company (in 4 reviews)

Cons
  • Non-supportive, experienced senior management (in 3 reviews)

More Pros and Cons

12 Employee Reviews

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  1. Helpful (2)

    Executive Team Out for Themselves Only

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Encore Capital Group full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits are great if you understand how they work.

    Cons

    Company culture has gone down the drain since 2013 when the previous CEO left the organization. Many of the employees that joined prior to 2013 are leaving based on the way the Executive team behaves. It's too bad because the company was on the way to truly re-branding debt collection.

    Advice to Management

    Try getting off the 11th floor from time to time to see what's really going on.


  2. Helpful (2)

    Don't join unless you're going into management or are desperate for income. There's no personal growth here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in San Diego, CA
    Current Employee - Data Analyst in San Diego, CA

    I have been working at Encore Capital Group full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    People are easy to get along with. The millennials are particularly fun, but the company is losing them like crazy because there's no growing internal career paths. Starting pay is okay (but it doesn't increase faster than inflation).

    Cons

    Pay increases are virtually non-existent. They don't even beat inflation for 80%+ of employees. The only way to get a "meaningful" raise (still only 5%) is if you're promoted - and that happened to only one person I knew while working at Encore for well over a year. The company is behind the times - IT is slow, and they're using arcane systems that were built in the 90's. My phone has more ram than my office computer. People under 30 tend to work here for about 3 years, then leave. It's not a place to make a career unless you're entering as a manager. Monthly deadlines make it a feast-or-famine workload. Some days, you will be swamped, working a double shift. Others, you will have nothing to do (and often will have to stay in the office for no reason). Taking time off can be a pain - it takes 2 weeks+ with some managers to get a request in. Also the company's busiest time is the end of December/first quarter. Peons in the corporate office often don't get to take time off at all around the holidays because of this. Management plays favorites. Reviews are only annual, and feedback is limited, so you won't even know whether you're about to get fired or promoted for most of the year.

    Advice to Management

    Give your non-management employees decent raises. The recession is over. And a $200 "bonus" is insultingly low for a finance company, even if it was unexpected. Tell your employees how they're doing constantly and clearly. The current year end review program is terrible and useless. Be sure to tell them "good job" too. Some things don't deserve awards, but they are worth at least a pat on the back. Give some stock to your lower employees (or at least give them an option to buy at a discount). It will increase employee engagement, and give employees a right to have a voice in the way the company functions. Create a definitive internal career development path. There is really only room to get promoted if someone else leaves, and that really doesn't happen with management at Encore. Might also be good to force people to rotate through different departments. Some managers are way too comfortable. Fix IT. That department gets more internal complaints than anyone else. Here's how to fix them: -Limit the help desk to only one type of ticket (none of these "incident report" vs "project request" vs everything), and actually enforce them. They get closed all the time for no reason -Give everyone doing analytics a decent computer. Waiting just to open an excel file is annoying. -iSeries is old. Replace it with something new and shiny. -Know that the people who work in IT are smart, capable people. They just have bad tools and poor direction.


  3. Helpful (4)

    No longer see Encore as an Employer of Choice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Have met some good and genuine coworkers, Excellent 401K match, convenient location, company making an international footprint, had good learning opportunities

    Cons

    Company Culture...period. I use to be optimistic about Encore as an employer of choice but the bureaucratic environment puts a damper on even being happy to come to work. There are a few managers that you feel genuinely care about your growth in the company. But unfortunately, there are more managers you feel will smile in your face to lighten the scenario but are not as invested. It has become a numbers game and it has effected everyone. There is no longer a community here. There is talent flying out the door, not because they are fired but because they resign. There is effort by leadership to bring change but it is clear they are moving at a pace way slower than the market and this is hurting the company in major ways.

    Advice to Management

    Implement a formal coaching and mentoring program for all levels of the organization sooner than later. You speak of talent retention but the genuine effort is not apparent yet. You can't expect employees to embrace a message that is treated in a siloed manner. A few team builders are addressing symptoms...not the root issues. Encore's reputation as an employer in the San Diego market is not great.


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  5. good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time

    Approves of CEO
    Approves of CEO

    Pros

    we have very good infrastucutre

    Cons

    need to concentrate on employee centricity

    Advice to Management

    work on pepople now


  6. Helpful (4)

    -

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Encore Capital Group

    No opinion of CEO
    No opinion of CEO

    Pros

    Small company that responds quickly to market changes; in general, good work life balance

    Cons

    Senior management tends to have trouble staying focused on long-term strategic goals; frequent re-orgs (often to correct problems arising from the last re-org); poor record of rewarding high performers; limited opportunity for promotion/career growth; benefits are slightly below average compared to peers

    Advice to Management

    -


  7. Helpful (5)

    Needs new management and better equity compensation

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Encore Capital Group

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Encore has a young workforce, and the employees are friendly and fun to work with. For being in the collections industry, being able to live in San Diego is a plus. Salaries are about in the 50% percentile for local competitors and are decent, particularly for this industry.

    Cons

    Senior Management lacks vision and has made bad investment and hiring decisions in the past. Management also seems to ignore or greatly discount potentially serious legal issues if revenues may be impacted as a result, which seems to undermine employee confidence in management and the company's future. Also, equity grants are reserved primarily for managers and executives, leaving entry and intermediate level employees with no incentive to work hard to raise the company's value.

    Advice to Management

    Replace key leadership positions with executives from venture funds or investment-based financial institutions that are aggressive but are used to a high amount of regulation and compliance. Take seriously the legal challenges and potholes highlighted by in-house lawyers. Be more generous with equity grants to all levels within the company.


  8. It's a sinking ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resident Expert in New Delhi (India)
    Current Employee - Resident Expert in New Delhi (India)

    I have been working at Encore Capital Group full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good incentives, good food and cab.

    Cons

    Policy and procedures changes with location and designation. Management have started treating employees like bonded labourers. It's not a great place to work with anymore.

    Advice to Management

    Please understand that employees are the most valuable asset. Policy should be same for every individual irrespective of position and location.


  9. Helpful (1)

    Trending Downwards

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gurgaon, Haryana (India)
    Former Employee - Anonymous Employee in Gurgaon, Haryana (India)

    I worked at Encore Capital Group

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good Culture, Pay for performance philosophy. Great growth opportunities for hard working people.

    Cons

    Extreme Politics. Too much autonomy given to mid level management has made the company loose its DNA. Top management doesn't seem interested in sustaining the business hence no inventory purchase.

    Advice to Management

    Learn how data ( scorecard ) is manipulated. Demotivate micromanagement at mid level. give people time as per expectations. Demotivate politicking and take actions. don't loose valuable people ( assets ). Data is not always indicator of performance ( learn from google Inc ).


  10. Helpful (1)

    Trending Downwards

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Manager in Gurgaon, Haryana (India)
    Current Employee - Group Manager in Gurgaon, Haryana (India)

    I have been working at Encore Capital Group (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Free cabs, food, gym and limited money

    Cons

    Job politics at it's peek, bad management


  11. HR is good but collection is not for everyone.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Gurgaon, Haryana (India)
    Former Employee - Account Manager in Gurgaon, Haryana (India)

    I worked at Encore Capital Group full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    * High Incentives * Amazing HR activities * Employee Engagement Activities

    Cons

    * Collections is not for everyone , so if one is not able to collect , his life is hell

    Advice to Management

    * Try getting better accounts to Base also. * More Training Sessions



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