Encore Capital Group

  www.encorecapital.com
  www.encorecapital.com

Encore Capital Group Reviews

Updated September 24, 2014
Updated September 24, 2014
52 Reviews
3.3
52 Reviews
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Encore Capital Group President and CEO Kenneth A. Vecchione
Kenneth A. Vecchione
7 Ratings

7 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    It's debt collection! They don't practice what they preach. Money isn't everything.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time

    Pros

    The location is conveniently located in Mission Valley. Compensation package is reasonable. Some travel possible to other interesting international office locations.

    Cons

    Turnover is high: Some executives and managers are extremely unprofessional and disrespectful. They want soldiers and you have to put up with being mistreated, overworked and under-appreciated. A group in particular is terribly dysfunctional, full of finger-pointing and excuse-making. The few strong players have to pick up the slack of the many others who are either unable or unwilling to get the job done in a reasonable amount of time.

    Advice to ManagementAdvice

    Listen to the feedback and take real action, don't just say you hear us. Don't be frugal with management and promote from within if they are not qualified and especially if they are not good with people. Just because they are good at their job, doesn't make them good at managing people doing their job. You get what you pay for and it costs much more in turnover.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time

    Pros

    we have very good infrastucutre

    Cons

    need to concentrate on employee centricity

    Advice to ManagementAdvice

    work on pepople now

    Approves of CEO
  3. 4 people found this helpful  

    -

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Encore Capital Group

    Pros

    Small company that responds quickly to market changes; in general, good work life balance

    Cons

    Senior management tends to have trouble staying focused on long-term strategic goals; frequent re-orgs (often to correct problems arising from the last re-org); poor record of rewarding high performers; limited opportunity for promotion/career growth; benefits are slightly below average compared to peers

    Advice to ManagementAdvice

    -

    No opinion of CEO
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  5. 5 people found this helpful  

    Needs new management and better equity compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Encore Capital Group

    Pros

    Encore has a young workforce, and the employees are friendly and fun to work with. For being in the collections industry, being able to live in San Diego is a plus. Salaries are about in the 50% percentile for local competitors and are decent, particularly for this industry.

    Cons

    Senior Management lacks vision and has made bad investment and hiring decisions in the past. Management also seems to ignore or greatly discount potentially serious legal issues if revenues may be impacted as a result, which seems to undermine employee confidence in management and the company's future. Also, equity grants are reserved primarily for managers and executives, leaving entry and intermediate level employees with no incentive to work hard to raise the company's value.

    Advice to ManagementAdvice

    Replace key leadership positions with executives from venture funds or investment-based financial institutions that are aggressive but are used to a high amount of regulation and compliance. Take seriously the legal challenges and potholes highlighted by in-house lawyers. Be more generous with equity grants to all levels within the company.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    HR is good but collection is not for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Gurgaon, Haryana (India)
    Former Employee - Account Manager in Gurgaon, Haryana (India)

    I worked at Encore Capital Group full-time (less than an year)

    Pros

    * High Incentives
    * Amazing HR activities
    * Employee Engagement Activities

    Cons

    * Collections is not for everyone , so if one is not able to collect , his life is hell

    Advice to ManagementAdvice

    * Try getting better accounts to Base also.
    * More Training Sessions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Would have been a great place to work, if could have reduce the bureaucracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time (more than an year)

    Pros

    You will get an opportunity to work with Highly talented people
    Decent Payer

    Cons

    Too much groupism
    Heavy bureaucracy
    very Individual driven functions

    Advice to ManagementAdvice

    Would have been a great place to work, if could have reduce the bureaucracy

    Positive Outlook
    No opinion of CEO
  8.  

    management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time (more than 8 years)

    Pros

    friendly and casual and flexible

    Cons

    no growth and development, poor IT help

    Advice to ManagementAdvice

    value your front line managers

    Recommends
    Positive Outlook
    Approves of CEO

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