Encore Capital Group Reviews

Updated March 14, 2015
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3.0
18 Reviews
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Encore Capital Group President and CEO Kenneth A. Vecchione
Kenneth A. Vecchione
11 Ratings

18 Employee Reviews

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  1. Is the growth sustainable?

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group

    Pros

    Good Training opportunities, Good growth opportunities in SD

    Cons

    No growth opportunities in Warren. Vision is there, but does not have execution plans.

  2. 2 people found this helpful

    Encore Capital Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Encore Capital Group full-time (more than a year)

    Pros

    Great work life balance, great views (if you're working in the corporate office).

    Cons

    Non-supportive, experienced senior management. Terms like 'political' are often used as an excuse for rude, unprofessional or rude behavior.
    Lack of internal management and diversity training opportunities.

    Advice to ManagementAdvice

    Learn to trust, support and guide all reporting staff.
    Note to CEO, it's ok to speak to your employees when you pass them in the hallways or ride the elevator with them.

    Neutral Outlook
    Disapproves of CEO
  3. Lengthy Interview Process

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group

    Pros

    Senior Management and Executives appear competent and very knowledgable of their business. HR was helpful.

    Cons

    Interview process was very lengthy and then after negotiating salary I never heard back again. After calling several times they informed me the position was put on hold until further notice. Never heard back again.

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  5. 1 person found this helpful

    Friendly environment and positive culture, however not without its challenges.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group

    Pros

    The workforce is friendly. The work environment is clean and safe. The company promotes healthy lifestyles through gym and race reimbursements.

    Cons

    Industry, financial services, is under a lot of scrutiny. Industry environment/dynamics are challenging. Workforce stress is elevated due to the increase in external pressures. Health benefits and compensation are mediocre.

    Advice to ManagementAdvice

    No comment.

    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful

    Fun While It Lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruiter in San Diego, CA
    Former Employee - Recruiter in San Diego, CA

    I worked at Encore Capital Group full-time (more than a year)

    Pros

    As a recruiter, I worked with some fantastic hiring managers, as well as intelligent, hard-working colleagues. The company prides itself on work-life balance and holds true to this for the most part. Lots of opportunities for gaining experience in new areas, such as helping to launch their CSR initiative, which was rewarding for me. Major focus on consumer interaction, which given their debt purchasing/collections business model, was refreshing and great to see. 50% 401(k) match is pretty good.

    Cons

    Truly dysfunctional HR management and process. Lots of ad hoc requests and administrative time-suck. Had a great manager that quit the company after lengthy disagreement with the director. The consultants they brought in to replace her were defunct. I found myself taking on lots of responsibilities that should not have belonged to me. A promotional opportunity promised to me ultimately proved nonexistent. Benefits were okay with the exception of 401(k) match. Could offer more perks to employees that would help to retain great people. The culture is highly analytical, which could be great for some, and bland/boring for others.

    Advice to ManagementAdvice

    Focus more attention on sub-executive management employees, offering better perks to keep people more satisfied and not just plugging away like automatons. There is enormous focus on the bottom line at all times, which is often lost in translation for non-management employees.

    Recommends
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful

    Good if you want to be comfortable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time (more than a year)

    Pros

    - Great coworkers. Everyone is friendly welcoming. There are decent employee events
    - Flexible work hours
    - Wellness incentives

    Cons

    - No real focus on training and development; if you want to pursue these opportunities, you have to fight to get them
    - Benefits and compensation; insurance is terrible (despite wellness incentives)
    - Communication in a large department - not everyone gets the right information at the right time
    - At least in this department, there is a high number of temporary employees which results in high turnover and constant training

    Advice to ManagementAdvice

    Invest in your employees. Provide more opportunities for growth and training.
    Reconsider having a larger temporary workforce. This puts a lot of stress on the environment. We are in a constant stage of hiring and training. We haven't been able to develop the expertise and knowledge that one needs

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. Encore is a great company with great future

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group

    Pros

    Working at Encore you learn a lot about all the departments and the company it self. All departments are connected somehow and you have potential to move around. Great 401K

    Cons

    Management is poor. Bad insurance. Changes on a monthly basis, whether its teams, managers, way of doing things.

  9. 1 person found this helpful

    Stable professional workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Encore Capital Group full-time (less than a year)

    Pros

    Stable company that is doing very well, great central San Diego location, professional and respectful employees and management.

    Cons

    Unless you are middle management or above there is not a bonus structure, employees are given no stock options, 401 match is not so great, health insurance package is very weak for how large the company is.

    Advice to ManagementAdvice

    Think about giving employees stock options and bonuses.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Its a decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time

    Pros

    The place has good pay and most of the people are nice.

    Cons

    Management is not very well informed and more worried about appearance then product.

    Advice to ManagementAdvice

    Actually listen to your employees not just one of them in a team.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Is ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Analyst in San Diego, CA
    Current Employee - Operations Analyst in San Diego, CA

    I have been working at Encore Capital Group full-time (more than a year)

    Pros

    Growing company, they hire more and more

    Cons

    Very cheap company. Need to spend more on it and employees

    Advice to ManagementAdvice

    Don't be so cheap to employees

    Recommends
    Positive Outlook
    Approves of CEO

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