Enlivant Reviews

Updated July 30, 2014
Updated July 30, 2014
281 Reviews

2.0
281 Reviews
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Enlivant Chief Executive Officer Jack Callison
Jack Callison
31 Ratings

Review Highlights

Pros
  • The residents are wonderful to care for (in 12 reviews)

  • Residents and families are fun to be around, like your second family (in 11 reviews)


Cons
  • Upper management is a joke and has NO clue what they are doing or how to treat people (in 29 reviews)

  • Conference calls after conference call to say the same thing over and over (in 26 reviews)

More Highlights

43 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    It Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residence Director  in  Cleburne, TX
    Current Employee - Residence Director in Cleburne, TX

    I have been working at Enlivant full-time for more than a year

    Pros

    Working with the residents are a joy. Each day is different and the team members at my community were really great to work with. We helped each other out. The frontline staff are always working hard

    Cons

    Very little pay for the work. Upper management is pretty much non existent in the Texas region. So far we have had 3 new Regional Operations and now we have none. We have had 2 Regional Nurses that get worst and worst. I am not quite sure where they find these people. They talk good about themselves and about change but none of it has been true. They come to the community and wont even stay in the room at the community, they go to hotels instead. If it is not good enough for you than why is it good enough for the residents? Building is falling down and maintenance supplies are just not there.

    Advice to ManagementAdvice

    It doesnt matter what advice we give to management, they will never change. They have promised change from ALC but has been nothing but lie after lie. No one has hope for their jobs or this new company. Hire people who care. Thats all we have to offer is good care. Provide training and regional staff who have experience in assisted living.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Management doesn't invest in its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Enlivant

    Pros

    The residents and staff at the facility level are great.

    Cons

    Little training; way below average pay; high turnover; higher than token commissions are nearly impossible to achieve; outdated and cumbersome I.T. system; hardly any marketing money available; no advertising; employees get cheated out of vacation time, personal days, and sick days.

    Advice to ManagementAdvice

    Train and compensate you employees better. Reduce turnover. Stop taking away benefits and commissions. Spend more money on marketing and advertising. Management needs to regain trust and be more in tune with its employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    New Divisional Team in the Midwest is clueless!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enlivant full-time

    Pros

    Good employees at the community level.

    Cons

    The entire new Midwest divisional team is confused their selves on what to do and where to prioritize their efforts. They give no leadership and then fire people when they don't like them. It is no wonder the numbers are where they are. Good luck!

    Advice to ManagementAdvice

    Advice to Senior leadership-look very carefully who you have in the Midwest Divisional Team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Horrible Leadership at Regional Level

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Enlivant

    Pros

    Co-workers and residents are the only Pros. Families who care

    Cons

    expectations to do everything Regionals say at your expense. Do everything the way they say when they never come to community and have no clue what works in individual communities.

    Advice to ManagementAdvice

    Get rid of any old ALC Regional who does not care about anything or anyone but themselves. That is what is holding the new company back

  6. 9 people found this helpful  

    Hopeful but still feeling dubious

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Director  in  Indianapolis, IN
    Current Employee - Executive Director in Indianapolis, IN

    I have been working at Enlivant full-time for more than a year

    Pros

    Love the opportunity to have varied responsibilities every day.....I never know what a day will look like when I walk in the door and that keeps things fresh and keeps me energized....Love the residents and their families........love my staff- they work so hard and show compassion each day....

    Cons

    The recent change in the organizational chart with the Executive Director finally having supervision over the CSM and CRM is long overdue but will not help the situation if the ED is not truly able to hold these critical team members accountable. Being told by the RDO that the only notable change would be that the EDs will now be the ones approving exception reports and expense reports seems to defeat the purpose.........that is the least of what needs to change. The CRM doesn't even work a full 8 hour day, never follows through with responsibilities, makes excuses for why he can't get his responsibilities accomplished and the ED is not allowed to require more of him.....the CSM makes numerous clinical mistakes and when those are brought to the regional team, the ED is challenged for not being a team player and for being mean spirited. Unbelievable! Accountability is supposed to be the new mantra but it's only being given lip service- none of the changes on this level are real. The wages are also unreasonably low for the expectations on the house team and direct care providers......the work-life balance is ridiculous. In order to meet the expectations given the entire team needs to be equally committed........when 2/3 of the house leadership are allowed to do whatever they want, work few hours, not be accountable, etc- the ED has NO HOPE of a good balance of work and life..... have been looking for a new position daily for months now. There is no equity in how people are treated by the regional team. It's ridiculous.

    Advice to ManagementAdvice

    Please realize that in many ways you all are on the right track but that the Regional Team is not representing the changes you say you want implemented in the way most of us think you intended. We appreciate your efforts and ideas but shutting out the house team from real communication with the Divisional Team is a huge mistake. The regional team does NOT want to hear any realities, they just want us to tell them we are all a happy team and that it's all OK........it's not and we are not given any opportunity without the fear of punitive action to express that. More communication between the Divisional Teams and the House leadership will be critical in truly moving your new agenda forward.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Meaningful Pursuits Coordinator.....Hard working and underpaid!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enlivant full-time for more than a year

    Pros

    I really love my job and what I do. I love making my residents and families happy. I have become very close to ALL of them. Everyday I can see that I make a huge difference in them

    Cons

    We are all are very hard workers. But the pay we get is terrible. If your not Salary , then your not making a dime! Corporate expects us to work our butts off, they are constantly changing something. I feel that we are not appreciated for all the hard work we do, I never get a "good job" or " your doing great" It's not that im always wanted a pat on the back, but we all deserve a compliment every once and a while and if we could make a little more than what we make now it would be much appreciated...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Concern former employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Psa  in  Dallas, TX
    Former Employee - Lead Psa in Dallas, TX

    I worked at Enlivant full-time for more than a year

    Pros

    Enjoyed working there love the residents

    Cons

    RD ,Wd just sit in chair most of time lead psa order all medicine. & fax doctors & do employee work days WD never looks in mar not concern about residents care and all hands are not on deck when needed not following all demands

    Advice to ManagementAdvice

    Hire dishwashers an dining setting psa will have more time for residents care and psa need to be certified cna and Med aids

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Director

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enlivant

    Pros

    Opportunity to work with a small tight-knit team everyday and see the positive impact you have on your residents. This is why I get out of bed in the morning.

    Cons

    Watching the company implement policies and procedures that tear the team asunder. Only a few months ago our vp of clinical ops and others would never let only 1 sole work the building at night. Now the same people actually endorse it with the new company regime if occupancy is low enough. Well, if my loved one is paying $3k a month to stay there, there's no scenario in which I would consider this safe whether there are 40 people living there or 4. Corporate clinical why are you now mute on this? Does this make us the most trusted provider? We are at least 15 percent lower in wages than competitors in our market making difficult to hire and retain quality staff. Where do our wage analysis and competitive analysis actually go as they seem to be completely ignored? Corporate is back to the same one size fits all approach, ignoring market share and the superior quality of pay, physical plant, advertising, and dining services of their competitive markets. It is uncanny how this is overlooked, to the detriment of the company. Many marketing professionals with excellent suggestions now reside at alc, but sooner or later just polishing up the existing stains on the building long overdue for renovation will have diminishing impact. Still many changes yet to come, but so far just increased rates for residents, staffing cuts and a new mission and vision statement. Not off to the best start.

    Advice to ManagementAdvice

    You have braced for impact from your changes and are already hiring interim positions in some divisions. Why not try to preserve the caring professionals already hired by gaining their trust? Consider a wage study to evaluate how we stack up against our competitors. Give your sales team the tools to negotiate before they close or stream line the process for faster response times when something needs to be adjusted. We want to believe in you. Support us in our efforts to sell and care for our residents.

  10. 3 people found this helpful  

    The tenants suffer due to Corporate's lack of understanding and the employees are looked down on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle Management
    Current Employee - Middle Management

    I have been working at Enlivant full-time for more than 5 years

    Pros

    At times you can see your efforts make a difference to the elderly whom really need us.

    Cons

    Even through the recent buyout, the new management has shown they are superior and thus have left a very bad impression. Both past and present management think they're working on root cause but in fact are making changes just to make changes. Afterall, you are expected to change something when you are brought on.

    Advice to ManagementAdvice

    If your definiion of success is that you and stock holders make more money then you'll be fine. However, Much more money and occupancy can be gained by getting the proper people and training programs a foot. Without teamwork, there is nothing that will bring you to the lofty occupancy boasted for the future. Playing around with even pennies has a massive effect on our tenants but that along with cut in hourly work weeks to 37.5 just shows you won't stop at the tenants but will hit the employees too. Astounding the amount of money going out yet nothing coming in. That model will not work for long, just ask the last two monarchy's. This company has almost never seen a successful project either and business has had to put up with the way it was run. Dimes to dollars the customer service will fall even farther especically with new Support and IT management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Poor way of thinking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Resident Director  in  Dallas, TX
    Current Employee - Resident Director in Dallas, TX

    I have been working at Enlivant full-time for more than 3 years

    Pros

    good for starting out in this industry

    Cons

    Company does not care about residents, its all about where's the next move in? They expect more with less!

    Advice to ManagementAdvice

    Stop getting such a high paycheck and focus on quality care.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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