Enterprise Rent-A-Car

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Enterprise Rent-A-Car Reviews in Atlanta, GA

Updated August 6, 2014
Updated August 6, 2014
2,837 Reviews

3.2
2,837 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
558 Ratings

Review Highlights

Pros
  • Company values hands-on sales people who are wiling to provide exceptional customer service (in 224 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 159 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 416 reviews)

  • If you were to work full time its long hours (730-6) but you never get out at 6 (in 809 reviews)

More Highlights

15 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Heavy sales environment managers work hard but can be disconnected and redundant and co workers can be catty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Agent  in  Atlanta, GA
    Current Employee - Rental Agent in Atlanta, GA

    Pros

    best part of working there is consistent acknowledgement of progress and the fact that management does work hard

    Cons

    everything is numbers driven but certain things can negatively alter numbers like prepaid vouchers or third party sites etc

    Advice to ManagementAdvice

    focus on making a more cohesive team feel its apparent to management but there is a lot of friction between departments because some departments are perceived to be treated better then others especially when you account for compensation oppt

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Enterprise Rent a Car

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative  in  Stone Mountain, GA
    Former Employee - Account Representative in Stone Mountain, GA

    Pros

    You meet a lot of interesting people. It's a great stepping stone. Once you have ERAC on your resume most employers jump at the chance to interview / hire you.

    Cons

    Work life balance is not that great if you are part of the rental management division. The salary could be better.

    Advice to ManagementAdvice

    n/a

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Assistant Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Rental Manager  in  Atlanta, GA
    Current Employee - Assistant Branch Rental Manager in Atlanta, GA

    Pros

    Fun Co workers, Great Place to Start Career, Learning to run a business hands on

    Cons

    Long Hours, Not enough pay

    Advice to ManagementAdvice

    More pay and better work life balance

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    If you have other dreams/aspirations DON'T APPLY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee Promoted to Assistant Manager At the Airport  in  Atlanta, GA
    Former Employee - Management Trainee Promoted to Assistant Manager At the Airport in Atlanta, GA

    Pros

    Great Training
    Looks Good on Resume
    The ppl I worked with were awesome
    Lots of locations, makes it easier to transfer

    Cons

    There is no Work, Life, Balance once you become a Branch Manager or higher (especially at the airport) Enterprise IS your life

    There is room to move up, but in the Atlanta group, unlike Chicago, they pre-pick the canidates thay want to promote.--don't be fooled

    If you sell well you can do what you want, they love you, the moment you slip-they don't provide you resources to rebuild, they fire you.

    DO NOT APPLY UNLESS YOU WANT TO RENT CARS FOR THE REST OF YOUR LIFE

    I worked there for 3yrs and got the hell out to purse my dreams and a normal life.

    Advice to ManagementAdvice

    You need to get out while you can too

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    My Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Atlanta, GA
    Current Employee - Assistant Manager in Atlanta, GA

    Pros

    Drive awesome cars and pizza

    Cons

    Angry Customers and lots of elephants

    Advice to ManagementAdvice

    More pay

  7.  

    Thank God for your coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA

    Pros

    awesome co-workers, get to meet a lot of different people

    Cons

    business attire, long work hours, very little home-work life balance, low pay

    Advice to ManagementAdvice

    your employees bust their butts trying to make sure esqi scores are what they need to be, pay them what they are worth or else other companies are going to take the employees that your trained

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Just not the job for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee  in  Atlanta, GA
    Former Employee - Management Trainee in Atlanta, GA

    Pros

    the people I worked with were really nice. fun work environment

    Cons

    washing cars in 90+ degree heat and 20 degrees in the winter.....not so fun....

    Advice to ManagementAdvice

    Better starting salary

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Very hard work... Harder than people think.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee  in  Atlanta, GA
    Former Employee - Management Trainee in Atlanta, GA

    Pros

    The starting salary is not terrible but it is not as much as it should be. Benefits start day one. Everyone who works there is young so there is a lot of community among employees. You are handsomely rewarded for high performance by good managers. There are parties and happy hours regularly. There are not a million of us so you will know everyone by name, their age, where they come from, what location they work at, and will have a relationship with them. You will get an in depth knowledge of the automotive business. The training program will get you ready for ANY job. Other companies poach ERAC employees regularly. I had two job offers from other companies within two months of working for ERAC, and 15 job interviews within two weeks of leaving. You will always have something to laugh at because everyone is young. All they do is joke with each other. You will not be chained to a desk, so for high energy people like myself it is good to get up and run around. Each office may only have 4-5 people working there so it is not crowded and everyone knows where everyone else is for safety reasons.

    Cons

    Man... They will work you like it is the Slave Ship Enterprise. You will work 50 hours as the requirement but because there are so few of you and things need to get done, you will work 55 hours at times. In my first six months there I worked more than 1200 hours. To put that into perspective the average person will work less than 2000 in 12 months. I could easily smash a year's worth of work into few than 10 months. Crazy. A lot of times, people who are ill-equipped to be managers will get management positions. That almost always works to your disadvantage. There are so many kind, friendly people who get their butts handed to them on a daily basis. It is a sales job so if you do not perform at that, despite the fact that you have a million other things to do, you will be fired. The rental department supports the company so everything relies on them. That literally puts the weight of the world on the shoulders rental. Be prepared to go home physically exhausted and offended every day. The customer base is so used to getting fantastic service with no idea what it takes to create that environment that they will treat you like crap even though you are trying your best. You cannot do anything to jeopardize the ERAC good customer service ideology so you will just have to absorb the things they do to you. Driving to pick up customers is dangerous, and if you have an accident you can be killed. You will be washing cars and storefront windows in a suit in all weather. Your feet will be soaked, you will sweat, you will be around people who are sweaty and as a result have obvious BO, you will ride in, drive, and clean cars that are utterly repugnant, you will drive every type of rentable vehicle with no formal driver's training, and expectations of you will be utter perfection and nothing less. The company is a good start for you because other companies know what we go through but be prepared to bust your chops to get that on your resume.

    Advice to ManagementAdvice

    Don't base vertical mobility entirely on numbers. Of course it makes sense to do that, but realistically it is very harmful to the psyche and morale. There are so many good people I worked with in my time there who would make good managers and they deserve a chance. Also, while being a customer's punching bag is the reason we make so much money, it is also not something we have to do to make that money. That mentality while sounding good is terrible. It abuses the employee. The way things are done there teaches the solider to fight AT THE WAR. No training or preparation, you just go ahead, get dressed, and get on out there. If you live, you deserve to live. If you are killed, then you were too weak to be alive in the first place. That is very vicious.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Management Trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee  in  Atlanta, GA
    Current Employee - Management Trainee in Atlanta, GA

    Pros

    Some people are fun to worth with. Teach you how to run a business on your own. Not terrible starting pay. Good on the job experience for career building.

    Cons

    If your manager is not good it will cause you to suffer, make hours much longer and you will have to pick up the slack or get in trouble from senior managers. Some managers will just blame the requirements they cannot meet on you even though you are not responsible for them.

    Advice to ManagementAdvice

    Make sure the assistant managers and branch managers can actually handle the increased responsibilities. Don't just promote them because they can "sell". There is much to more than running a branch then just being good at selling products.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Give it a shot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee  in  Atlanta, GA
    Current Employee - Management Trainee in Atlanta, GA

    Pros

    work and life experience. learn to communicate well with people. Good place to start, future employers, (hopefully) understand the grind

    Cons

    Not for the weak of heart. crappy pay, long hours. Customer service in general. No real feeling of making it past branch manager.

    Advice to ManagementAdvice

    If you are going to let someone run a branch, pay them for it. Grill or no Grill

    Recommends
    Negative Outlook
    No opinion of CEO

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