Enterprise Rent-A-Car

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Enterprise Rent-A-Car Reviews in Los Angeles, CA

Updated Mar 26, 2014
All Employees Current Employees Only

3.0 113 reviews

69% Approve of the CEO

Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson

Pamela M. (Pam) Nicholson

(13 ratings)

46% of employees recommend this company to a friend

Review Highlights

Pros
  • Company values hands-on sales people who are wiling to provide exceptional customer service(in 221 reviews)

  • met a lot of great people who I are my friends that I met at enterprise(in 159 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around)(in 413 reviews)

  • If you were to work full time its long hours (730-6) but you never get out at 6(in 805 reviews)

40 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    Good places to learn than move on

    Assistant Manager (Current Employee) Fullerton, CA

    ProsGreat people, everyone is hardworking

    ConsLow pay considering all that the work that is compacted into one day

    No, I would not recommend this company to a friend

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    Good place to start

    Management Trainee (Former Employee) Long Beach, CA

    ProsGood training process that allows freedom for you to make your own decisions. Everyone is promoted from within and everyone starts as a management trainee. At Enterprise you get the opportunity to build your skills in sales.

    ConsHigh turnover and must be okay with constantly changing offices.

    Advice to Senior ManagementListen to your employees

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    Overly hyped position

    Management Trainee (Former Employee) Fullerton, CA

    ProsGreat experience in sales. You get to format your sales pitch according to each situation and management is willing to help you realize what you could have done differently when rejected. Great people and great benefits, just didn't personally enjoy selling just to sell. Would prefer a company who's brand is easier to stand behind.

    ConsNo work-life balance as they say. You work very long hours and have hardly any time to take care of personal matters. If you are not looking to stay in sales long term, this is not the job for you. Even after you've completed your management training program, your next step still includes sales. And after that, sales. It is very hard to move into corporate positions even though they make it seem like it is simple. Very under paid!

    Advice to Senior ManagementPay your employees more! There is no commission, yet you have high expectations of sales and long hours. Very hard to stay motivated when you could easily make more working half the hours waiting tables.

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    • Culture & Values
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    • No Opinion of CEO

     

    A great out of college introduction to corporate America.

    Branch Rental Manager (Former Employee) Long Beach, CA

    ProsThey do a great job of teaching you how to effectively run your own business all the while teaching you the basics of sales and marketing.

    ConsYou're just a number -- easily replaced. You will clean cars in suits and ties. You will buy at least 3 pairs of shoes a year and you will need to fake it to make it.

    Advice to Senior ManagementI'm sure they're doing just fine...

    No, I would not recommend this company to a friend

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    • No Opinion of CEO

     

    You'll meet great people and learn a ton - but you will be poor and have no work/life balance.

    Assistant Branch Rental Manager (Former Employee) Los Angeles, CA

    ProsThey'll hire you straight out of college with no experience. A lot of employers are very familiar with the extensive sales and management training they provide, so if you can tough it out and make it to management, it looks great on a resume.

    ConsYou're going to give up all hopes of having a work/life balance for literally nothing in compensation. As far as management, you'll either be lucky and have someone great - or you'll have someone terrible and your daily life will be hell. You'll also get yelled at and berated by customers everyday. To this day, I cannot believe the things people have the nerve to say to someone just trying to help them/do their job.

    Advice to Senior ManagementBe kind - you were there once too.

    No, I would not recommend this company to a friend

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    The people I worked with.

    Management Trainee (Former Employee) Monterey Park, CA

    ProsThey really take care of you and with good performance it is easy to get promoted.

    ConsDidn't like selling things that customers really do not need.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    The co-workers are wonderful. The supervisor is the best.

    Part Time Driver (Current Employee) Los Angeles, CA

    ProsYou drive new cars all over the state. You have a flexible schedule. You get paid direct deposit. After six years you are vested in the 401(k) plan. You get great car discounts, both for renting and buying. You can change your days off. After one year you can participate in time off, paid. Your day is usually finished before rush hour.

    ConsThe traffic. The pay is not the greatest. The benefits are minimal. No holidays paid.

    Advice to Senior ManagementThere needs to be more opportunities to move up in the company.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

     

    Job to no where

    MIT (Former Employee) Pomona, CA

    ProsEasy job with lots of training and support.
    Very exciting atmosphere and culture.
    Lots of down time if you are into that sort of thing.

    Cons"Sales" of protection can be given away by assistant and branch managers depending on who they like.
    Long hours.
    Insurance Customers are always in a very bad mood

    Advice to Senior ManagementBe more upfront

    No, I would not recommend this company to a friend

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    4 people found this helpful  

    Great management and sales training opportunity

    Management Assistant (Former Employee) Thousand Oaks, CA

    ProsLearn how to run a business as an entry level management trainee. Great hands on learning experience. Fun friendly coworkers and managers.Excellent managers. Excellent support. Paid holidays, PTO, vacation, top notch benefits. Learn how to manage and generate sales. Lots of room for growth and promotions are dictated by performance not seniority. your hard work and sales performance is awarded through specialized events. If your competitive, hardworking and very talkative this is for you.

    ConsVery long hours 12+ a day. Low base pay for MT's compared to other companies. High turnover rate ( stressful work ) Poor work life balance. Long commutes. Very uncomfortable attire for the work environment and you will work in the following conditions while wearing a suit or dress clothing: Wash cars, vacuum, dry cars, consistent refueling, LOTS of DRIVING of every vehicle class and type including sports cars :) 15 passenger vans and cargo vans, Suburbans and large pick up trucks for example. Taking cars to get oil changes and service. sometimes driving a car that is very very unsanitary to get a detail job done. Lifting heavy items such as removable 3rd row seats. Long duration's on your feet while in dress shoes. Constant pressure to be at the top of sales. you only get promoted if you pass qualifying test and interviews regardless how well you can sell. Most employees are usually burned out by this point which is on average 8-14 months. The others fail the exams and are in limbo or pass and move up to assistant manger ( decent pay, but the work load and hours weigh on you) This a great company to start out with, but you MUST be willing to be very open minded, out going, talkative, very competitive, coach-able, physically able, great driver, and remain cool in a lot of very uncomfortable situations up front.Be able to sale like a rockstar and continue to drive your sales,strong leadership and motivation skills. To be completely honest you can get by with out some of those attributes, however, if you cant sale, or is uncomfortable debating with strangers and bending over backwards for customer service this is not for you. Ive had too many employees who would have made excellent managers and provided great customer service, but couldn't sell a free bottle of water to a man lost in the dessert. These people will be pushed out of the program or kept around as a body until you quit. They will not promote you.

    Advice to Senior ManagementMy advice to the management : Be A LOT more upfront with everything. I've spent a lot time meeting with them and they waste about 15 mins of beating around the bush before they dive into the issue. Dont show so much favoritism. I was actually a top performer in the region the entire time i was with the company 3 years so I can say this, being top in sales isnt everything, ive seen too many top performers get promoted way too fast and they crumble when they become managers. This is very discouraging to an up and comer. I get that some develop faster and become excellent managers for a team. But most employees are either great at service and terrible at sales or vice versa. Most of them never get a chance to become a balanced manager. Hence the turnover rate among management. The employees with great service tend to move very quickly through the program but are held back from promotion due to lack of sales ability. This causes them to waste more months trying to get better at sales when they should have been properly trained by the managers in the beginning. Those with great sales ability tend to lack the administrative side of the business as well as the customer service. The "good" salesmen get a lot more attention and favoritism (naturally) but tend to lack leadership skills, are usually very selfish, struggle on the promotion test and interviews and are kept outside generating sales rather than learning back end and accounting type of work that is required. I think you should push the idea that prepping for the necessary test for promotion is just as important as developing your skill set and making sure the managers are taking the time to help with studying.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

     

    accountante

    Account Manager (Current Employee) Gardena, CA

    Prosgreat place to learn, will get alot of experience

    Consto grow fast must be wiling to relocate to other states. Pay may be under market average

    Advice to Senior Managementnone

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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