Enterprise Rent-A-Car

  www.go.enterprise.com
  www.go.enterprise.com

Enterprise Rent-A-Car Reviews

Updated December 17, 2014
Updated December 17, 2014
3,246 Reviews
3.2
3,246 Reviews
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Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
767 Ratings

Review Highlights

Pros
  • Company stays true to their values; customer service really is their way of life (in 249 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 176 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 525 reviews)

  • you will be working many long hours with not much opportunities to take time off (in 923 reviews)

More Highlights

380 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Run for the hills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Milwaukee, WI
    Former Employee - Management Trainee in Milwaukee, WI

    I worked at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    None. Seriously, avoid this place like the plague. Quitting was the happiest day of my life.

    Cons

    You will work 60+ hours a week. There is no work-life balance and even when you request vacation time, they will deny it since they are short-staffed 100% of the time. On the off chance you get a promotion, it is a lateral move with a decrease in salary. Cleaning cars in professional attire, despite having attended college. Most customers are extremely rude. You will be dealing with the lowest echelon of society and people will be stealing your cars on a regular basis. I had to drive to pick people up in high-crime neighborhoods. They pay you nothing and act like they are doing you a favor. Trust me, college grads, hold out for a better job.

    Advice to ManagementAdvice

    All of your values are complete and utter lies. Treat your employees like the college graduates they are and let them work less hours.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Overall bad mangement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-time Driver in Bel Air, MD
    Current Employee - Part-time Driver in Bel Air, MD

    I have been working at Enterprise Rent-A-Car part-time (more than 3 years)

    Pros

    The only pro is the cars are nice that you drive.

    Cons

    Everything about management is bad. They could care less about you. Turn over rate is just plain crazy your always switching management and people which is not fair to drivers. Customers service is bad in the company overall.

    Advice to ManagementAdvice

    Hire branch managers that care about you, and don't let people go that should not be let go instead fire people who should have been fired years ago.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Management Trainee Position- don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Salt Lake City, UT
    Former Employee - Management Trainee in Salt Lake City, UT

    I worked at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Good place to learn work ethic

    Cons

    compensation is terrible for the number of hours you work
    no home/work-life balance
    management is very discouraging to all employees
    politics are the only thing that matters to be promoted
    I would work from 6:30am to 7pm Monday through Friday and then all morning on Saturday

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Danger, Danger, Danger Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Rental Manager in Miami, FL
    Former Employee - Area Rental Manager in Miami, FL

    I worked at Enterprise Rent-A-Car full-time (more than 5 years)

    Pros

    You'll be taken to lunch for free which is a manipulation however has no value

    Cons

    Long hours, discrimination, New shoes need to be purchased every month. You get to wash cars with a college degree.

    Advice to ManagementAdvice

    Tell your management trainee to truth

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    HORRIBLE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in White Plains, NY
    Former Employee - Management Trainee in White Plains, NY

    I worked at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    I was able to learn how to multi-task, how to run an office with no advice or structure. you do become close tot he people you work with.

    Cons

    This company has no value of life for its employees, it could careless about your personal life all they care about is being there from 630am to 7pm and how to make them money, the company is a scam. promise you everything in the world then you are destroyed as soon as you get into the office. You are just thrown into an office without any training which is fine if you didnt have to deal with the crap of the public on a daily basis. No backing from anyone in the corporate offices. this company just overall sucks and should not take advantage of dumb college kids who think they can make alot of money after a year of working there.

    Advice to ManagementAdvice

    You guys are terrible you should all fire yourselves

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Worst job in the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Management Trainee
    Current Employee - Management Trainee

    I have been working at Enterprise Rent-A-Car full-time (less than an year)

    Pros

    No pros at all. Absolute nightmare.

    Cons

    You break your back for the company for little to no compensation. Long hours and everyone who works there perpetuates a frat attitude. It's a good ole boy attitude through and through.

    Doesn't Recommend
    No opinion of CEO
  8.  

    The absolute worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Eugene, OR
    Former Employee - Assistant Manager in Eugene, OR

    I worked at Enterprise Rent-A-Car full-time (more than 3 years)

    Pros

    The people you work with are generally pretty awesome.

    Cons

    Everything. You will work 50 plus hours a week for 35k a year. Upper management is clueless; they only care about getting there money. You will constantly run out of cars because you need to "run tight," and that leads to angry customers. It's the most thankless job on earth.

    Advice to ManagementAdvice

    be more considerate of your employees. You constantly put your employees in a jam, and never once even thank them. Put the kool aid down and think logically

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    I EXPECTED MORE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Specialist in Slidell, LA
    Current Employee - Account Specialist in Slidell, LA

    I have been working at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Some decent corporate benefits. Cheap rental cars if you need one. You will have an opportunity to test drive just about every American made car.

    Cons

    no work-life balance. They tell you it's a salaried position but it's really hourly. It's not a customer service job it's a true hard core sales job.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Overworked, underpaid, disrespected, harassed and mistreated: Life at the green machine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in San Diego, CA
    Former Employee - Assistant Manager in San Diego, CA

    I worked at Enterprise Rent-A-Car full-time (more than 5 years)

    Pros

    I can't think of many. I was lucky to work with some awesome people, they were the only saving grace of the job.

    Cons

    Terrible pay and no work life balance, not only are you working 60 hour weeks, usually with no lunch break but on top of that there are several out of work events you must attend. Astoundingly AWFUL upper management, not only will they throw you under the bus for anything and everything that could possibly go wrong, but when you perform well and make goals they do nothing to convey appreciation, let alone even a "good job". Getting hit on, harassed, or threatened with physical violence by customers occurs almost daily and you have to tiptoe the situation because because you are graded on your customer service, not knowing who might get a service call. My last straw was when I went on vacation (a real rarity at ERAC and the only one of my 4 years with them) and I got written up for my performance when I returned, the date's mentioned in the memo referenced the days I was on vacation. This job will literally suck the life and happiness from you.

    Advice to ManagementAdvice

    Management is out of touch with what actually goes on in the office. They expect you to do more with so little that it is practically nothing. Also, crazy idea but try appreciating people! Try promoting people who are actually GOOD managers, not just people who are good at harassing customers into coverage.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Rental Manager in New York, NY
    Current Employee - Branch Rental Manager in New York, NY

    I have been working at Enterprise Rent-A-Car full-time (more than 3 years)

    Pros

    You get a company car, and you learn a lot about running your own business.

    Cons

    You have no work-life balance you will slave away everyday. you get paid very little while you are over worked. They do not defend you against rude, raciest people. You wash cars while its 20 degrees out. You have to fight to take a lunch break. You have to take a lot of abuse to make it in this company.

    Advice to ManagementAdvice

    Pay your people more, and focus more on training.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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