Enterprise Rent-A-Car Reviews

Updated August 27, 2015
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Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
127 Ratings

Pros
  • I got a lot of really good customer service experience (in 249 reviews)

  • I met so many great people working for Enterprise (in 176 reviews)

Cons
  • No work/life balance if you are married or want to start a family (in 525 reviews)

  • Tough starting out with long hours (in 923 reviews)

More Pros and Cons

507 Employee Reviews

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  1. Helpful (1)

    Find better company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in New York, NY
    Former Employee - Assistant Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Enterprise Rent-A-Car full-time (More than a year)

    Pros

    Met many great people and Co-workers , when you look for your next job ( and you will ) after working 60 hour work weeks (with no lunch) they do like Enterprise on your resume

    Cons

    Zero work/life balance, Terrible hours (7am -7pm most days), Very poor upper management, Trainees are looked at as pieces to be moved around on a chessboard all while told that it is good for you internal resume. Company moral is worst I've seen, never have enough cars to rent , culture of scheming and shady behavior towards customers and other branches, turnover is extremely high , would not recommend this company to my worst enemy, unreachable branch sales goals which impacts your salary or lack there of, low base pay, no overtime , no free rental car for assistant managers , Most branches will be soon be open 7 days per week, Not enough employees to fully staff busy branches, one employee car accident = no commission for the month,

    Advice to Management

    Commission on individual sales, Less hours, Stop promoting Terrible Employees, Find way to retain top talent, more level 3 promotions, stop moving managers to car sales so you can fire them without hurting your retention, stop selling false dreams


  2. Not a management training program

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Enterprise Rent-A-Car full-time

    Pros

    Learn how to deal with customers is about the only thing i learned from this company beside almost everyone who has made it to upper management is very shady

    Cons

    -Sketchy people -Not a true training program -only concerned with sales dont really prepare you unless you want to stay after working 12 hours days and learn the business

    Advice to Management

    rethink the training program and how the sales are tracked. get rid of the shady people instead of promoting them. people are truly unhappy at enterprise or atleast 90% where in my area


  3. No work life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Enterprise Rent-A-Car full-time

    Pros

    good for someone fresh out of college

    Cons

    a lot of work for not enough money


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  5. Run

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    Pros

    Stepping stone to another job

    Cons

    Pathetic pay. They pay roughly around 10.50 an hour and want to squeeze every minute worth out of you

    Advice to Management

    The peons make your paycheck . Treat people better and show that you actually care about them


  6. Manager Trainee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee in Indianapolis, IN
    Current Employee - Management Trainee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Enterprise Rent-A-Car full-time

    Pros

    Working in a fast paced environment around lots of different people, Teaches you how to be a better manager

    Cons

    TOO MANY HOURS expected out of you,

    Advice to Management

    A 40 hour work week would be nice


  7. Management Trainee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -it's possible to move up quickly

    Cons

    -no work life balance -they over promise and under delivery -will move you to a different location without advanced notice -50 hours a week -wash cars in business professional attire

    Advice to Management

    change the hours of operation


  8. Branch Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Enterprise Rent-A-Car full-time

    Pros

    Met some great people, looks good on your resume for future employment

    Cons

    Long hrs, low pay, washing cars in a suit

    Advice to Management

    Have a Car Prep working all hrs, work life balance


  9. This job should only be a stepping stone in life.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Enterprise Rent-A-Car full-time (More than 3 years)

    Pros

    Discounts, lots of after hours events with free food and booze, networking opportunities. Everyone in enterprise is an alcoholic.

    Cons

    Overworked and underpaid is an understatement. I worked every single day for 29 days straight. On more than one occasion I have had to work 70+ hours in a single week. During situations like that, nobody got a lunch break - you were lucky if you could run in to 711 for drinks and snacks when driving back to the branch. To most Enterprise employees, lunch means your manager wants to take you to lunch so they can have their lunch expensed for retention. Occasionally you'll see an employee take a lunch break to run important errands or go to an appointment. I would estimate 65-85% of all level 1 and 2 employees do not take lunch on a daily basis, even when arriving at 630 am and you know you won't be able to leave until 645 or 700 pm. If you become a highly successful manager and can capitalize on your bonus commission then corporate will force you out. I've seen a lot oftop paying managers that were "forced" into moving to another location or department just to reduce their bonus pay plan. I have also seen similar managers depart from the company for refusing to take a bonus cut. The idea of working hard and reward hard work (1 of their 8 founding values) is a complete scam. Regional and area managers move employees around like pieces on a chess board so you truly have no control over your future. All of my promotions have been because my area and regional managers have all but threatened me to apply for new position. They use ESQI (their customer satisfaction score) to qualify managers for promotions....sometimes. The majority of the time, the area manager knows who the new manager will be before any applications are received. I have seen asst managers get promoted to branch mangers with very poor 72 ESQi scores and yet I have been told that I was not eligibile to move to branch because I had an 80 ESQi, which is 2 points below the corporate average. Sometimes positions will not even be opened, but held for specific people. I have seen branch managers that want to move up in Enterprise get demoted with a huge paycut or fired because of a 75 ESQi. In the same week another branch manager with a 71 ESQi voluntarily quit for a new job; within an hour this manager had regional level 3 & 4 corporate representatives begging them to stay and offering a better pay plan. It's all about whether or not the big guys like you for your personality, instead of using standardized requirements on a consistent basis. The area managers don't know anything. I've had an area manager move employees from a branch that should have had 10-12 in office employees, leaving me with 4-6 in office employees because the remaining are at other branches less than half our size. After a week some began calling out because they were desperately needing a break from working long hours during a hectic, chaotic period and simply couldn't handle 1 more day of no manpower, phones that ring so much it haunts your dreams, and cheap inconsiderate customers that don't understand the difference between a debit and credit card.

    Advice to Management

    Make an AM and a PM shift. Every single employee would be happy. You could even use the overlapping shifts to create more management opportunities and home cities could stay open an extra hour or two and it wouldn't drain all of your employees physically, mentally, and emotionally. Overall morale would increase along with sales and revenue. Stop breaking your own rules. A job posting for a new branch manager aimed towards current assistant managers should not have an ESQi qualifier one week but not have it the next week for a different position with the same circumstances. In fact, use numbers. Job promotions should be based off the specific, set, standard categories of performance and it should not be a popularity contest. You could actually do all this very simply by ranking each measured category. For example, each category is worth 5 points and if you meet the highest expectation bracket you receive all 5 points for that category. Likewise, if you are not meeting minimal expectations than you only get 1 point. Add up all points for all categories and which ever candidate had the highest score wins.


  10. Management Trainee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Met great people and made a lot of friends. Learned a lot about working in a Fortune 500 company. Made me realize that no job in the future can be as bad as Enterprise.

    Cons

    pay, bad management, horrible hours, never enough cars, always understaffed. Lots of promises and zero follow through

    Advice to Management

    take responsibility for the problems at hand. Dont just place all the work load on the under-trained employees. Pay a decent wage for a college graduate. 14$ an hour does not count even if you get lots of overtime.


  11. Branch Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Rental Manager in Los Angeles, CA
    Current Employee - Branch Rental Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Enterprise Rent-A-Car full-time (More than 5 years)

    Pros

    Learn how to run a business

    Cons

    Unreasonable expectations, not nearly enough pay for the required 55 hours a week



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