Enterprise Rent-A-Car

  www.go.enterprise.com
Work in HR? Unlock Free Profile

Enterprise Rent-A-Car Reviews

Updated Jul 29, 2014
All Employees Current Employees Only

3.0 2,774 reviews

81% Approve of the CEO

Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson

Pamela M. (Pam) Nicholson

(522 ratings)

51% of employees recommend this company to a friend

Review Highlights

Pros
  • Company values hands-on sales people who are wiling to provide exceptional customer service (in 224 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 159 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 416 reviews)

  • If you were to work full time its long hours (730-6) but you never get out at 6 (in 809 reviews)

More Highlights
333 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Overwhelming

    Anonymous Employee (Current Employee)

    ProsYou are provided with the opportunity to learn how to run a fast paced business. The best aspect of this company are the people that you work with who are usually laid back and are fun to work with.

    ConsThis job is very stressful. You will have to deal with the general public which is always frustrating. The week is full of 11hr days.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Slave job

    Management Trainee (Current Employee)

    ProsYou work with some great people. Some are there to help you grow. You get to learn a lot about the real world, and what its really life.

    ConsThe higher ups treat you like a slave, they do not care about you at all. I have been verbally abused at work by customers, higher up, and even co-workers. You work pretty much everyday from 7am to 6pm, you wash cars in suits, no matter what. It can be hot, cold, raining, etc, you are still washing cars in suits. You will take cars to oil changes, drop them off to places, and etc. You will be running around all day, no matter what the weather is like outside. Most of the higher ups don't care about you, all they care about is sales. They never get you time off for anything, you simply are a slave to them. They do not see you as a human being anymore, just another number.

    Advice to Senior ManagementPlease treat people like human beings, why is this so hard for you? Do you really want to make money off the suffering of your employees? Is that how you want to go down in history when its all said and done? Cut the hours and raise the pay. You are making people choice between work and their families, people should be given time to see their families and loved ones. Raise the pay, for all the stuff we do, the pay is not enough.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Low pay, long hours, no work-life balance, pressure to sell their protection products, STAY AWAY IF YOU CAN

    Management Trainee (Current Employee) Miami, FL

    ProsIf you can't find anything else, it is a secure job right out of college or if you got laid-off from another position. You will learn how to run a retail operation (which believe me, is not hard) and most importantly how to deal with -often angry- customers. Looks good on resume (I have been told). Nice co-workers who are usually young and dynamic.

    ConsYou work from 7:30 in the AM to 8 PM. You might not get a lunch break. You will get days off depending on activity (often no week ends), and no 2 days in a row. You are paid $13/hour, regardless of previous experience and college degree, which in today's economy does not get you far (about $2500 usd a month for 55-60 hours a week). When promoted to Assistant Manager you work longer hours and in some situations can make less money than a Management Trainee (you no longer work by the hour). When you get to Branch Manager -at least 2 years- you FINALLY make more money (between 50 and 80k) but you will work up to 70-80 hours a week, which is ridiculous. You work with nice people, but often not the smartest bunch (meat heads), because all the smart people got real jobs. Management say one thing but do another (customer satisfaction, taking good care of employees, etc..). Incredibly sales driven, you are under constant pressure to sell over priced and often useless insurance. Lots -LOTS- of borderline shady practices (at least in the South Florida group). Morale among Management Trainees is, in my area, pretty low. Washing cars in the sun 100 degrees+ while wearing a suit, driving around town picking up cars and customers (did you really spend all that college money for this??), answering phones, answering phones, answering phones. Again, STAY AWAY, you have been warned.

    Advice to Senior ManagementRevamp this Management Trainee program. Employees are overworked and underpaid.
    Do what you say. Mean what you say. Don't think all employees will drink the cool-aid and smile.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Poor Management, lack people skills and SOP's

    Driver (Former Employee) Memphis, TN

    ProsPart-time work available if wanting to supplement income. Maybe flexible with work hours and days. Excellent part time work for students or second part time job.

    ConsManagement inability to communicate with hourly employees. Many lack people skills and vey unorganized. The company does not any SOP's set in place that will improve day to day operations and customer service. However, if only want to supplement your income it's bearable.

    Advice to Senior ManagementAverage growth

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Huge life damaging mistake

    Branch Rental Manager (Current Employee) Milwaukee, WI

    ProsYou will learn sales.

    ConsI worked at Enterprise for 7 years. I managed my own store with 250 cars and over 10 employees. I moved across the country with my wife and since enterprise demoted me I have been looking for a new job. NO ONE WANTS ME. The only positions I seem to be able to apply for are sales jobs. Telemarketing, Insurance agencies. If you work at Enterprise you will be stuck in sales, specifically insurance sales for the immediate future. Also
    You will make no money
    You will work way too many hours
    You will not be valued

    I now have to go to grad school to jump start my career which is stuck in the insurance sales arena.

    Advice to Senior ManagementYou do a great job of making money- I have to admire that. That does not change the fact that working for Enterprise is a career dead end.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Regardless of your level of compensation you will be overworked.

    Car Prep (Service Agent) (Current Employee) Pinecrest, FL

    ProsUnfortunately, the nature of the Car Prep position does not allow for any pros.

    ConsWashing a large number of vehicles in extreme temperatures.
    Managers were not concerned with hydration of employees in trying conditions.
    Front desk employees were not kind.
    After I was liad off, the front desk employees were required to wash cars - in business casual clothing - until they found a replacement.

    Advice to Senior ManagementA little compassion goes a long way.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    No Growth Outside of Sales

    MT Enterprise (Former Employee) Chicago, IL

    ProsEmployee Relationships
    Paid Time Off
    Benefits
    discount on rentals
    you get to look nice in a suit

    ConsWork you like a slave
    no work life balance
    sweat your butt off in a suit and tie
    low pay
    no advancement outside of sales
    Internal interviews are a joke, they just go by who they think is cool not your experience or accomplishments

    Advice to Senior Managementpay your "slaves" better
    Schedule better
    Send help and employees instead of letting an office drown

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Really bad..dont even try to apply,they wont hire you..is part of the system,hr has to justify that they doing something

    Anonymous Employee (Current Employee)

    ProsNo pros...the hiring process is a joke..phones interviews are stupid.and they will waste your time.

    ConsAlmost everything is s joke...dont waste your time,they only want interns or low pay employees.

    Advice to Senior ManagementBe real and finally hire good people

    – I'm not optimistic about the outlook for this company

     

    Horrible

    Anonymous Employee (Current Employee)

    ProsYou can make money but you have to give up pretty much anything you enjoy doing outside of work. You do learn a lot of management skills but you have to deal with more crap than its worth

    ConsVery political as to if you will get promoted or stuck in the same routine everyday. They care very little about whether or not you have a life outside of their 50+ hour work weeks

    Advice to Senior ManagementShorter hours and better pay

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Work Life Balance

    Management Trainee (Former Employee) Phoenix, AZ

    Pros-will hire you without any qualifications which is good for people coming out of college.
    -Opportunity to show advancement on your resume.
    -learn allot about cars

    Cons-Work life Balance is awful.
    -Most managers only care about themselves and will throw you under the bus if needed.
    -A lot of unethical sales practices on customers.
    -work saturday and sunday
    -expected to wash cars in your dress cloths

    Advice to Senior ManagementIncrease the starting pay. I could have gotten a retail job that pays the same.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Worked for Enterprise Rent-A-Car? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.