Enterprise Rent-A-Car Reviews

Updated April 20, 2015
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3.0
1,221 Reviews
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Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
287 Ratings

1,221 Employee Reviews

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  1. Management Trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Washington, DC
    Current Employee - Management Trainee in Washington, DC

    I have been working at Enterprise Rent-A-Car full-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Training in Problem solving, word tracking, sales, and management. Cool colleagues.

    Cons

    long hours, strenuous workload, & lacking benefits

    Advice to Management

    more paid off days

  2. Good career start, but don

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Enterprise Rent-A-Car full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Build basic sales, marketing, & operational skills. Meet other 20 somethings with similar interests and ambitions.

    Cons

    Low pay, dealing with retail bs, easy to get sucked in to the culture of believing that they can accend to RVP (odds of less than 1%)

    Advice to Management

    Staff up, sacrifice a small amount of profits to enable better work life balance, rather than preaching work hard (50+ hours/week + Saturdays). Post college young professionals that sign up with erac don't know any better.

  3. Good for out of College, but not for long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee
    Former Employee - Management Trainee

    I worked at Enterprise Rent-A-Car full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Training program, good health benefits

    Cons

    Long hours, costly dress code to maintain, not the most rewarding experience

    Advice to Management

    Listen more closely to the "grunts" working the closest with the customers—they know what needs to be changed.

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  5. Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in San Jose, CA
    Current Employee - Branch Manager in San Jose, CA

    I have been working at Enterprise Rent-A-Car

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Business Career path awesome work environment

    Cons

    Hour flexibility and work life balance

    Advice to Management

    Work load

  6. Senior Accountant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Accountant
    Current Employee - Senior Accountant

    I have been working at Enterprise Rent-A-Car full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The biggest pro is the potential for job growth. Great place to start working and performance based. Upper management in St.Louis is amazing and strives to succeed and help out every level of employee.

    Cons

    The biggest con is compensation. Pay is dismal especially in strong financial markets. Retention stinks and hard to rebuild relationships every week.

    Advice to Management

    Pay! Pay! Pay! Mission is to satisfy customers and employees and they struggle with the latter.

  7. Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enterprise Rent-A-Car part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Enterprise Rent-A-Car provides a pretty good work environment, are flexible with scheduling hours, and has friendly employees at the location i was stationed.

    Cons

    The company does not provide much room for growth as it is hard to move up to a management level beyond branch manager. Also, the pay is fairly low as it seems to be targeted more towards high school and college students.

    Advice to Management

    Allow more opportunities for personal development such as training and help motivate employees to become better than the are. Employees need motivation and to positive reinforcement from upper management.

  8. Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Orlando, FL
    Current Employee - Assistant Manager in Orlando, FL

    I have been working at Enterprise Rent-A-Car

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    -Rewards for hard work (gift cards/bonuses)
    -Commission based once in management
    -Get company car once Branch Manager!!
    -3% 401k match (small but it is something at least)
    -Ability to move up in the company fast if you are motivated
    -Once you move up the latter there is a LOT of $$$$ to be made (if you get there)
    -Company culture is great
    -Team work is evident and we have a lot of fun with our employees
    -Killer happy hours (we like to drink after all the "stuff" we deal with)
    -Company continues to grow and take over the market

    Cons

    -Wash cars in suite and tie (uniforms should be different based on geographical location.. we wear dress clothes when work inside/outside in 95 degree Florida heat)
    -Long hours (typically 7am-7pm)
    -Work/life balance
    -Ultra conservative company (Ex. no facial hair)
    -Company is so frugal and something has to be fully depreciate or completely broken to be replace. They will fix it over and over instead of replace.
    -NEVER enough employees.. ALWAYS short staffed and the retention makes it even worse at times.
    -Customer service score means EVERYTHING (scoring system sucks)

    ****Customer is always right... Have to listen to the most ridiculous things and then agree.... if you complain you can get whatever you want as a customer!!***

    Advice to Management

    -Adapt to the changing times. Lots of things are socially acceptable now and you can still maintain a professional image.

    -Change dress code based on geography. Polos instead of long sleeve dress shirts in hot regions.

    -HIRE MORE PEOPLE!!!

    -SPEND MONEY TO UPDATE!!...COMPUTERS/PRINTERS/BRANCHES TO IMPROVE OUR EFFICIENCY AND TIMELINESS.

  9. Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Raleigh, NC
    Current Employee - Branch Manager in Raleigh, NC

    I have been working at Enterprise Rent-A-Car full-time (more than 3 years)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Excellent Training, met a lot of my close friends at Enterprise, great experience in the work force. Learned a lot about managing a business.

    Cons

    ZERO work/life balance, as a BRM I put in 55-60 hours a week... poor pay compensation, wash cars in all types of weather in a suit, under promises from upper management

    Advice to Management

    give your people more time off and with their families. You work us too hard, with not great pay. More opportunity to move up in Admin. Rental is tough to survive.

  10. Management Trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Enterprise Rent-A-Car

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Develop good work ethic and looks good for starting a resume.

    Cons

    Work way too much for way too little pay. Need to incentivize for 1 year employees

    Advice to Management

    Revise starting salary and taken into consideration MTs with branch performance

  11. management trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Enterprise Rent-A-Car

    Pros

    management provided decent training
    very structured
    room for advancement
    many different responsibilities

    Cons

    not great starting pay
    expect you to do a lot for very little
    dealing with customers effectively is very hard
    performance evaluation is lacking

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