Enterprise Rent-A-Car
3.0 of 5 2,686 reviews
www.go.enterprise.com Saint Louis, MO 5000+ Employees

Enterprise Rent-A-Car Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

3.0 2,681 reviews

                             

81% Approve of the CEO

Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson

Pamela M. (Pam) Nicholson

(479 ratings)

51% of employees recommend this company to a friend
843 Employee Reviews Back to all reviews
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    Long hours, great people.

    Management Trainee (Current Employee)
    Santa Clara, CA

    Pros+ Motivated people working with you
    + Great team environment
    + Everything is merit based, not seniority
    + structured program

    Cons+ Long, 50-55 hour work weeks
    + Lpw starting salary (40K)
    + Highly sales driven

    Advice to Senior ManagementMore work life balance. Higher pay.

    Yes, I would recommend this company to a friend

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    Good starting company, but that's it.

    Assistant Manager (Former Employee)
    Orlando, FL

    ProsGood company to start with right out of college that gives you experience in all aspects of business. Normal benefits and decent starting salary.

    ConsThey base your starting salary of $32,500 on a 49 hour work week, so the pay isn't that great compared to someone who is working 40 hours a week and making about the same. The program is designed to run you into the ground as an employee because you basically kill yourself working non stop most days, even through lunch a lot of the time because the branch you work at is simply too busy to have an employee take a break. Each branch normally has a manager, assistant, and 2 or 3 "Management Trainees" which is what you start as. Then they have a car prep or 2 that assists with picking up customers. Every few months or so you get moved around to a different branch or airport location to get experience which can be good or bad because some branches are much worse than others in terms of customers and how busy they are. In my experience most of the employees are nicer and genuinely cared about their coworkers up until the Area Manager level. From there on it is strictly business and you are treated as an expendable number and they become much more unrealistic and demanding in terms of what they expect in performance. Each branch is run as it's own business essentially which is good for teaching you the tools to run a business, but as a Manager or Assistant manager, you generally take all the blame and reap almost none of the benefits. For example, if you rent to a customer that meets 100% of the company required guidelines, but then the customer damages the car or it's stolen, etc. then you as the employee at the branch gets penalized and the money is taken away from you instead of it coming from the company which seems unfair and simply a matter of luck. Overall your experience as an employee can be fun at first, but ultimately drains you and depletes you of socializing outside of fellow employees simply because you are too tired and don't have enough time. Your work day is from about 7:10 am until about 6:50 at night with an hour lunch break that's supposed to take place whenever the company gets a break which can be anywhere from 11 am-4 pm. Or like I said earlier the branch is typically too busy to have an employee take time off so they'll order pizza and the employee just grabs a slice or 2 in between helping customers. But a lot of days, getting out at almost 7 pm after being there for 12 hours you are simply too exhausted to go out with friends or go to the gym, etc.
    Another big negative of this company is the promotion potential. You can get from the starting position of Management Trainee to Assistant to Manager pretty quick (3 years or so), but after that it's almost impossible. The amount of Area Manager positions available compared to the number of managers is laughable. It also doesn't help that even when an area manager position does open up, the company doesn't necessarily open it to employees as an option. So that is why I would say 90%+ of the employees leave by their 4th year or so because you are either A) too burnt out to work there any longer, B) Can't wait any longer for a promotion that won't ever happen and simply quit.
    To summarize, Enterprise hires the highest number of college graduates for a reason. It's a good starting company where you can work with peers similar in age doing work that requires a college degree and offers a decent starting salary. On the flip side, you will work like a dog, working about 30%-40% extra hours than your friends at other companies and get so burnt out that you leave after 2 or 3 years and Enterprise hires someone just like you to start the process all over. If you are looking for a job and don't have any other options, feel free to go for it, but don't expect a long lasting career because the growth of Enterprise finished a few years ago and the options just simply aren't there.

    Advice to Senior ManagementAlmost every branch I ever worked at (about 8 and the airport location) was in desperate need of at least 1 extra employee. Spend the extra money to properly staff the branch and all employees and customers will be happier and business will run smoother.

    No, I would not recommend this company to a friend

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    Assistant Branch Manager

    Assistant Branch Rental Manager (Former Employee)

    ProsGood money. Great benefits. This is a great company to help boost your resume and workplace skills.

    ConsNo life outside of work. Way too many hours

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Good entry level job

    Anonymous Employee (Current Employee)

    ProsYou will get the training you need to do your job

    ConsLong hours, low pay. The endless marketing that you do to the same business every week can get old quickly. The Branch Managers often only care about themselves and their paycheck.

    Advice to Senior ManagementPay more attention to your employees and branches

    No, I would not recommend this company to a friend

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    Great Employees and Training

    Branch Manager (Former Employee)

    ProsEnterprise was great to me for over 5 years and the training has set me up for success in my newest venture. The people made everyday fun and a great place to come to work.

    ConsA lack of employee retention put most branches in poor staffing situations and made it hard to have a work-life balance.

    Advice to Senior ManagementERAC needs to get back to its pre-recession roots and take better care of their employees. The opportunities to get past the branch manager role are much more challenging than the early 2000's so if they paid their BRM's better and give them more autonomy they could retain more top talent.

    Yes, I would recommend this company to a friend

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    Great first job out of college. Horrible Hours/Pay.

    Management Assistant (Current Employee)
    Phoenix, AZ

    ProsOccasional happy hours.
    The people I work with and have met are all incredible.

    ConsThis is a great company if you're a new college graduate. They know we're desperate for employment and they prey on that vulnerability. No one goes to college to wash cars in a suit. The amount of stress we have to deal with isn't worth the job and the work/life balance is abysmal.
    Company is way too conservative.
    Don't even think about moving up if you're not "promotable", and if you are and you're a minority, it's tough to move up. Just look at the people in upper management positions. Even in level 2 or 3 positions. It says a lot.

    No, I would not recommend this company to a friend

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    Emotionally, mentally, physically exhausting. Feels like you're being used and your employment is only temporary.

    Branch Rental Manager (Former Employee)

    ProsOk work experiance for a resume, easy to get hired, steady pay.

    ConsUninvolved management, high turnover, job security, unmotivated team members, low pay.

    Advice to Senior ManagementHire better people, invest in your employees careers.

    – I'm optimistic about the outlook for this company

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    Manager

    Anonymous Employee (Current Employee)

    ProsGreat company to work for. They promote greatly.

    ConsNone I loved working for the company.

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    Depends if the company is a good fit for you or not

    Assistant Manager (Former Employee)
    Lancaster, PA

    ProsCareer advancement opportunities, great benefits, great training, good place to start

    Conswork-life sucks, pay is not that great when you start, customers, excessive work load, sometimes upper management can be a pain

    Advice to Senior ManagementShed some hours, continue to reward hard work, increase pay

    Yes, I would recommend this company to a friend

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    Management Trainee

    Anonymous Employee (Current Employee)

    ProsLearn how to sell and overcome objections. Given the opportunity to running a business on your own. A place where someone can improve self in many ways. Customer services, sales, interpersonal skills, and management skill.

    ConsLong hours and not a great pay job.

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Enterprise Rent-A-Car – Why Work for Us?

This is where it all starts. When you join us at Enterprise Rent-A-Car, you'll be part of an industry leader with a rich history. The Enterprise Rent-A-Car brand is owned by St. Louis based Enterprise Holdings, a… Full Overview

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Glassdoor is your free inside look at Enterprise Rent-A-Car reviews and ratings — including employee satisfaction and approval rating for Enterprise Rent-A-Car CEO Pamela M. (Pam) Nicholson. All 843 reviews posted anonymously by Enterprise Rent-A-Car employees.