Enterprise Rent-A-Car Reviews

Updated August 28, 2015
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Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
699 Ratings

Pros
  • I got a lot of really good customer service experience (in 249 reviews)

  • I met so many great people working for Enterprise (in 176 reviews)

Cons
  • No work/life balance if you are married or want to start a family (in 525 reviews)

  • Tough starting out with long hours (in 923 reviews)

More Pros and Cons

2,391 Employee Reviews

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  1. Helpful (1)

    Are you capable of separating yourself from the best of the best?

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager
    Current Employee - Area Manager
    Recommends

    Pros

    At Enterprise, you start from the ground up. You learn the business inside and out and, at the beginning, it can be difficult. I personaly hit some walls as I was going through the program, but I had a fantastic support network to walk me through those rough times. If you are a true sales person that likes competition, you will do well. If you are not, you will be the person talking about how miserable the job is and how little you make. The people successful with this company find a way to outshine everyone else. When you are part of a company with 60000+ employees, I find that the oil always rises to the top. This has made us so successful. Yes, it is very hard work moving up through the ranks, but once you do, I can't say enough about the opportunity for growth from a financial and professional standpoint. I myself excelled in this environment, and my salary increased 10,000 dollars a year the 1st 5 years with the company. Normal? Absolutely not. Possible? Absolutely.

    Cons

    The downsides are just like any other large company, there are a lot of politics involved in every decision you make and there are numerous levels of management involved in making those decisions. This leads to massive amounts of meetings that consume you, at least for upper management. From a "lower management" perspective, it's a grind! You deal with a lot of upset people, a lot of hours, getting up early, sometimes staying late, learning to manage people, etc. It's a tough job. But it's a job I wouldn't trade for anything. It's like bootcamp for the business world. I know, even if I leave this company, I am set up professionally to be extremely successful.

    Advice to Management

    Let's get back to the days where we truly ran our own business. While I appreciate all the initiatves to get us back to the promised land, I think we are entirely micromanaging the process!


  2. Great company, high expectations, sound management.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Saint Louis, MO
    Current Employee - Systems Engineer in Saint Louis, MO
    Recommends
    Approves of CEO

    Pros

    They respect the need for a diverse workforce, pay fairly, listen to their employees and understand the need to balance personal and professional needs.

    Cons

    Expectations are high, so if you are not prepared to bring your A game, stay at home. With that being said, at the corporate office in St. Louis, there is such a high importance on employee retention, that those who don't perform can get in the way of those who want to do whatever it takes to advance their career. Maybe they could set two tracks for employees.

    Advice to Management

    Spend more time focusing on the people side of your business during downturns. At the headquarters in St. Louis, consider spending more time identifying under-performers and counseling them out.


  3. Great place for a career if you're willing to work hard.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Saint Louis, MO
    Current Employee - Manager in Saint Louis, MO
    Recommends
    Approves of CEO

    Pros

    It's a great place for recent college grads. You learn more about running a business here than you do in school. Also, if you find your niche outside the rental branch, it can be a great long term career. There are opportunities that pay well and offer career growth in support divisions that offer stability away from the retail environment.

    Cons

    The days of double digit year over year growth may be over. The company continues to be profitable and prosperous even in a difficult economy, however. The size of the company limits the creativity and flexibility that used to exist in the field operations.

    Advice to Management

    Communicate Vanguard integration plans to allay uncertainty.


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  5. Great place to work!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee in Denver, CO
    Current Employee - Management Trainee in Denver, CO
    Recommends
    Approves of CEO

    Pros

    Promotion Opportunities. This is a great place to work. I don't understand why there are so many angry people about ERAC. If you aren't willing to work hard, then you are not going to get promoted. It's as easy as that. Do the work, get it done, get promoted.

    Cons

    The hours are long and the pay is bad in the beginning.

    Advice to Management

    Senior Management does a great job of involving everyone and talking to people. They have been at this for a while and are doing great.


  6. The Greatest Company Ever!!!!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Approves of CEO

    Pros

    They are very flexible and work with you to create a schedule that works for you. There is excellent opportunity for advancement and the bonuses are great as well.

    Cons

    Its very hectic and fast-paced. There are alot of out of control customers that can work your nerves so you really have to have thick skin.

    Advice to Management

    To keep doing exactly what you are.


  7. Helpful (1)

    Enterprise is a great company to work for.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee in Everett, WA
    Current Employee - Management Trainee in Everett, WA
    Recommends
    Approves of CEO

    Pros

    promotions are all performance based. you can truly see the structure of the company at work. you begin to buy into the system immediately.

    Cons

    the downside to this job is not the downside of enterprise the company. the only downside that i feel is the long hours and how early in the morning you begin work.

    Advice to Management

    keep up the good work and we will continue to grow as a company. the more often senior management gets promoted the more promotions there are available for everyone else.


  8. Great Job!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee
    Current Employee - Management Trainee
    Recommends
    Approves of CEO

    Pros

    If you work...you move on. You start out at the bottom, if you do everything your supposed to...you can become a manager within 2 years.

    Cons

    If you dont work...its not worth it. You have to be aggressive and ambitious when it comes to sales. If your lazy then you cant make it with enterprise.

    Advice to Management

    More workers in busier branches would help the flow. Worry about customer service before you worry about sales. ESQI means everything


  9. Helpful (2)

    Great company to work for

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Assistant in El Paso, TX
    Current Employee - Management Assistant in El Paso, TX
    Recommends
    Approves of CEO

    Pros

    Fun, Friendly, not always in the office, great way to learn how to run a business for your self, great training. You learn many aspects of running a business from reading an income statement to going out marketing to gain new business or grow current business.

    Cons

    We do sell out and customer are left with out vehicles. It is Retail sales so you could imagine the customer service level you must have in order to sustain customers from becoming furious. You do work long hours as an assistant and branch manager. Oh yeah, you do start from the bottom, work your way up......yes, even having to wash cars in your suits and ties.

    Advice to Management

    Remember, employees always tell the truth when they are unhappy. Management just needs to take some time with employees to understand and know them just a little.


  10. Awesome Company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Bronx, NY
    Current Employee - Area Manager in Bronx, NY
    Recommends
    Approves of CEO

    Pros

    Pay for performance, great pay, great Leadership by New York South region, Group level very talented

    Cons

    Sometimes they chose wrong people to mirror community.

    Advice to Management

    Never terminate employees that have relocated with thorough investigations. The GM is not always right


  11. Great pay, pay for performance

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in New York, NY
    Current Employee - Area Manager in New York, NY
    Recommends
    Approves of CEO

    Pros

    No seniority, tons of opportunity

    Cons

    Way too many politics, you have to politic in order to get promoted

    Advice to Management

    Dont fire people without getting the two sides of the story especially those whom relocate. You should always give new General Managers a probationary period before they are allowed to terminate with no explanation, at least 6 months.



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