Epsilon Reviews

Updated August 3, 2015
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Epsilon President and CEO Bryan Kennedy
Bryan Kennedy
37 Ratings

Pros
  • Can find the work life balance here (in 19 reviews)

  • Your allowed to work from home when you are sick (in 11 reviews)

Cons
  • Don't believe the work life balance they tell you about (in 28 reviews)

  • Some of the office politics can get to you if you're not in upper management but I feel all companies have this to some degree (in 14 reviews)

More Pros and Cons

68 Employee Reviews

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  1. Sr Syastem Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Administrator/IT Manager in Irving, TX
    Former Employee - Senior Systems Administrator/IT Manager in Irving, TX

    I worked at Epsilon (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people to work with almost all are very friendly and willing to assist and work with you

    Cons

    Work over 50 to 60 hours per week not an unusual thing, Management changes are all to frequent, new rules and requirements with each new manager, Pay is average but raises are not so wonderful

    Advice to Management

    Try to keep a manager more than a few months, keep your people happy stop running short staffed your managers know what life and work and family time is you say a lot but do not follow up with this.


  2. BSA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BSA in New York, NY
    Former Employee - BSA in New York, NY

    I worked at Epsilon

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Excellent dental plan, that is about it.

    Cons

    Overworked, under paid, under valued.

    Advice to Management

    Listen to your employees.


  3. Helpful (1)

    Not a professional environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA

    I worked at Epsilon full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Not a very demanding job, everybody leaves at 5pm.

    Cons

    No engineering culture. It is a boys club. People talk about going to strip clubs or say the most offensive things during lunch conversations. There is no system in place that you can depend on, management got promoted because every other manager left. To be fare, this is the culture in San Francisco, which was acquired by Epsilon. On the other hand, Epsilon did not manage it well either.

    Advice to Management

    There is so much to improve.


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  5. Helpful (3)

    Don

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Wakefield, MA
    Former Employee - Vice President in Wakefield, MA

    I worked at Epsilon (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Junior and mid staff are hard workers, cafe is a great spot for lunch, alot of course in their L&D Program catalog. Good intern program. Flexible hours and ability to WFH, Realized how dysfunctional the place was and got out soon!

    Cons

    Shark-like culture, a lot of back stabbing, egos, terribly disconnected executive team, alot of jobs are being shipped to India and the constant layoff show that. Seems like a well oiled machine while interviewing but the company is a MESS functionally. Took me a month to get a computer with the correct software when I on-boarded and I'm chastised bc I can't get work done. Every time I called support, I spoke to some offshore person who had no clue. Local support is managed on the favor system, do IT a favor and they do one for you... sad...

    Advice to Management

    Try to engage your employees and not just use them as "fall guys". Put a REAL performance management process in place and manage employee performance. Employees can't succeed and if they don't where they need to be going


  6. Helpful (1)

    Burn and churn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Blue Ash, OH
    Former Employee - Senior Software Engineer in Blue Ash, OH

    I worked at Epsilon full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    liberal work from home policy

    Cons

    overworked, forced overtime, no care given to keeping employees. Epsilon would rather just keep hiring than make anything better for current employees. I worked there for a year and almost the entire development staff turned over while I was there. The only promotions were for the directors and VPs.

    Advice to Management

    if you are going to treat people like temp workers, you may as well hire more contractors


  7. Helpful (3)

    Sr Mgr

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Irving, TX
    Former Employee - Senior Manager in Irving, TX

    I worked at Epsilon

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Fast paced environment, lots of work

    Cons

    Over allocation of resources, never enough time to complete assignments

    Advice to Management

    Add more people


  8. Helpful (2)

    Completely dysfunctional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Epsilon full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits are ok. It's a steady paycheck. ADS appears to be a decent parent company.

    Cons

    Yearly layoffs for years, yet they always have money to buy a new company when the numbers start to look bad to wall street. They do not seem to value employees. I have seen people let go when their client account was lost. No attempt to reassign the employees were apparent. Same during layoffs, even for exceptional employees. IT is a complete mess and upper management's answer has been to outsource and off shore as much as possible making things worse. The IT staff in US seem good (some great even), just way over loaded and upper management is making it worse by saddling them with clean up for unqualified/inexperienced offshore resources. To add insult to injury upper management seems to think their cutting edge strategy from early 2000's is working well. They have a business model that won't support highly paid tech workers. Instead of solving the problem they have decided to open an offshore office. Even if your job is not off-shored you can look forward to working with or depending on people in India. Upper management thinking the idea of opening an offshore office will drive the company forward does not bode well for the company long term. With all the movement in the marketing industry they are now competing with companies like Google and Oracle both of which know how to off shore effectively and are imaginative enough to have business solutions that scale without increasing employee cost at the same rate. Upper management is very short term focused. Turn over of talented people seems very high. If you are talented you will become frustrated with the seeming incompetence that is growing each time someone else leaves. Many teams (not just IT) are over worked and under resourced so you will likely have to work many extra hours or work with people who are overworked and won't have time to work on your stuff, making your stuff late, making you work extra hours to make up for that.

    Advice to Management

    Stop, take stock of your situation. Off-shoring and outsourcing is only appears to treat the symptoms. It's actually making things worse by driving in-efficiency to where you can't track it. You need to fix the problem in the solutions your selling and how you organize the technical teams creating the technology. You won't be able to keep buying companies to hide cost and revenue problems. Invest in your people and give them team structures and room to innovate. If you focus on that instead of cost cutting you'd have a better company for the employees and wall street.


  9. Helpful (5)

    One of the worst companies I have worked for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Irving, TX
    Former Employee - Human Resources in Irving, TX

    I worked at Epsilon

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The cafeteria has great food choices

    Cons

    They paint a good picture about the culture, but they work you long hours and most of the management is horrible.

    Advice to Management

    Take a long hard look at HR and recruiting, the management needs to be changed,


  10. Old boys network

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Epsilon full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Interesting technology some great and committed employees

    Cons

    non competitive salaries, no culture, no real opportunities for advancement, regular layoffs

    Advice to Management

    invest in your people


  11. Helpful (4)

    Not a long term place for anyone seasoned professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX

    I worked at Epsilon (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good for folks starting out needing experience but they won't learn the right way to do things

    Cons

    Management is horrible, company is very immature and environment is a mess

    Advice to Management

    Take a good look at how you are doing IT and the tech behind client serivces



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