Epsilon

  www.epsilon.com
  www.epsilon.com

Epsilon Reviews

Updated November 19, 2014
Updated November 19, 2014
299 Reviews
3.2
299 Reviews
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Recommend to a friend
Approve of CEO
Epsilon President and CEO Bryan Kennedy
Bryan Kennedy
158 Ratings

Review Highlights

Pros
  • Work/Life balance is said to be important but I think that depends on your supervisor (in 19 reviews)

  • Your allowed to work from home when you are sick (in 11 reviews)


Cons
  • Workload to staff ratio lacks balance, making work/life balance nearly impossible (in 28 reviews)

  • The HR team would ask managers to not blame on upper management but tell the employees they got what deserved which is not true (in 14 reviews)

More Highlights

49 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Toxic! Turn. And. Run.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in West Chicago, IL
    Former Employee - Anonymous Employee in West Chicago, IL

    I worked at Epsilon full-time (less than an year)

    Pros

    I'll start by saying that I'm confident my experience and those of my colleagues in the West Chicago location is probably radically different from that of my colleagues in other Epsilon offices. I believe that the vision of this company and the top leadership. The company recently went through a rebranding that, I believe, is strong, fresh and would make me proud to work there. The company is healthy financially, and for the most part, the benefits are strong.

    Cons

    I was part of the West Chicago location, formerly Aspen Marketing Services. This is part of the "agency" arm of Epsilon, which had very little to do with the data brokerage identity of the company. I believe that there are systemic fault lines in this organization that make it the worst work environment I've ever experienced. If you are advanced in your career and have any desire to perform at a strategic level, this is not the job for you. The vision of my role that was painted during the interview process could not be more opposite than my actual experience.

    Let's get the basic flaws out of the way: The PTO allocation was a far cry from what I'd expect at my level of experience or from experience in other agencies. The work environment is uninspiring and it's in a "warehouse row" location in the middle of nowhere. I knew about these things and chose to overlook them because I was led to believe that I would have a role that was strategic and at a higher level of leadership. Don't fall for this: It is not true!

    The senior leaders (at least in this location) have limited to no exposure to anyone above the SVP level (our immediate managers). For someone like me who had a personal relationship with the CEO of my previous organization, I found this to be disconcerting. In addition, the company is not effective in teaching all of us what else Epsilon as a massive data company has to offer clients. While I knew that I worked for a data company, I knew very little about what resources I had to provide clients to help improve their business.

    I reported to one of the top "leaders" in the company. My manager created a culture of fear and resentment by publicly berating me and other members of the team, agreeing to impossible demands and then punishing us for failing to achieve them, and making autocratic decisions but then assigning blame to me and other team members when things fell apart, rather than taking responsibility for their own decisions and hand in the end result.

    The most senior members of the team (including myself) are regularly expected to perform extremely tactical duties, which often are consuming due to the lack of "bench" support on the team. Even worse, when performing these tasks three levels beneath us, executive leadership micromanages to the point that it's impossible not to regularly doubt one's own ability. I was never supported as a leader by my manager but rather constantly contradicted, refuted and screamed at publicly, demolishing any leadership credibility. When combined with the reality of performing the day-to-day role of an AE, it is unfathomable that I was still expected to play a leadership role and ultimately held responsible for the performance of the team.

    This work environment is toxic and does not facilitate strong performance. If I could give this company zero stars, I would. I wouldn't recommend this company to my worst enemy and deeply regret making the decision to work there.

    Advice to ManagementAdvice

    Be aware of the people you have in top positions. There is some serious potential for leadership improvement, if it's even possible in this case. People are leaving both voluntarily and involuntarily - and if they haven't left, yet, you can be sure they want to.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Below Average Salary, Above Average Turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruiting
    Former Employee - Recruiting

    I worked at Epsilon full-time (more than an year)

    Pros

    Gym and cafeteria are onsite, nice benefit for the employees.

    Cons

    Recruiting department unprofessional, lack of follow up, too many levels of "management", salaries are under market, turnover is extremely high.

    Advice to ManagementAdvice

    Restructure with fewer levels of "management" and "directors", hire someone with real recruiting management experience to streamline processes, better yet implement processes. Conduct more research on what median salaries are, recognize employees, act like they like their job.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Long term employees in management are mostly incompetent, poor leadership and corporate culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Systems Analyst
    Former Employee - Senior Business Systems Analyst

    I worked at Epsilon full-time (more than 3 years)

    Pros

    Location.
    401 k match is decent
    Gives opportunity to people who may not be able to get a comparable job elsewhere..
    Some hardworking employees.

    Cons

    Inability of management to keep quality employees.
    Old technology.
    No process controls.
    Long term employees in management are ineffective and feel 'too safe'
    Poor communication from management.
    Felt like no one was manning the ship at all levels of management.
    Being satisfied there was dependant on what vertical you landed in.

    Advice to ManagementAdvice

    Hold management accountable for their poor business decisions. In order for the company to compete in this economy management must improve, consider changing the culture by getting new blood into management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Does not care about improving employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist
    Current Employee - Receptionist

    I have been working at Epsilon full-time (more than 5 years)

    Pros

    The benefits are very good.

    Cons

    Constant changes in management and organization without being communicated to the employees. No room for advancement; if they can get you to do more without giving you more they will, so don't give extra effort expecting it to be recognized. No recognition for support teams or staff; if you are not in a sales division do not expect anything from this company in terms of promotion, raise, or a simple thank-you. They use and abuse their employees and keep you where you are instead of letting you advance. Constant lay-offs and quick turn around. If you want to get anywhere with this company, you have to quit and come back.

    Advice to ManagementAdvice

    Start caring about your employees, especially the support teams. Promote from within instead of bringing in outsiders. Help your employees improve themselves and climb the ladder, instead of trapping them where you want them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Upper level Client Service Teams mismanage their accounts and personnel while lacking true leadership skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Account Executive in West Chicago, IL
    Former Employee - Client Account Executive in West Chicago, IL

    I worked at Epsilon full-time (less than an year)

    Pros

    Overall, Epsilon (I worked in their West Chicago office, formerly Aspen Marketing Services) is a decent company, with many good, hard-working people. However, the overall experience of any employee will always be directly tied to the team they are on, and specifically, the quality of that team's leadership.

    Comfortable work environment, pleasant atmosphere, free lunch every Friday, with the occasional internal perk (on-site flu shots, holiday themed mini-parties, etc.).

    Good amount of vacation/sick/personal time, ability to work from home based upon the team/account and your role.

    Cons

    The leaders of my former account lacked management skills and were only "leaders" by title, as they had no true leadership qualities. They were consummate B.S. artists, and had gained their position on the account by being with the company for 9+ years, while also becoming sacred cows, beyond all reproach or challenge. The team had 3 people request to leave the account (including myself) in less than 1 year, quitting due to the poor team leadership, not because of Epsilon overall. In addition, the client demanded that my initial manager be removed from the account (which she was), yet upper management ignored these red flags and kept the account management team in place. Shortly after I left Epsilon, they lost this client account.

    Lazy personnel decisions - instead of hiring someone to replace the lost skill sets when someone left the team, they drop the vacated responsibilities onto other team members, completely altering or eliminating the job the remaining team members were hired to perform.

    Structured or formal training does not exist in any format - all you get are rambling brain-dumps - better take good notes, and fast! Don't ask for confirmation of your notes either, as feedback is a long time coming, if you get any at all.

    Medical/Health benefits are comprehensive, but a bit more expensive than my previous experience, and more expensive than I would have expected them to be based upon a company the size of Epsilon.

    Advice to ManagementAdvice

    Contact your clients directly on a regular basis and pay attention to their input and feedback, instead of just listening to what your client account team leadership is telling you. Maybe sacrafice a few sacred cows, replacing them with employees that have actual leadership and management skills.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in West Chicago, IL
    Current Employee - Sales in West Chicago, IL

    I have been working at Epsilon full-time (more than 3 years)

    Pros

    The pay is decent and they cater lunch every Friday so you won't have to leave to take real lunch break. Your allowed to work from home when you are sick. Smoking is a popular recreational activity they even promote it to pregnant woman by providing ashtrays in the expecting mothers parking spaces.

    Cons

    Don't believe the work life balance they tell you about. It doesn't exist neither does a 40hr. work week, but a 60hr. work week does! You don't have backups for any project you are working on. I often wonder what clients think when they visit and see a group of smokers hanging out in the parking lot. This job isn't for the less physically fit because the stress level is so high it will take a toll on your health. Very noisy atmosphere. People don't shut doors when having meetings or on a conference call.

    Advice to ManagementAdvice

    I have seen a fair amount of unprofessional managers. I heard them talk about employees to other employees. I have even heard them use the F word in meetings. I wonder how some of them got their position because they really don't know what they are talking about. How can you or a client trust someone who talks in circles, says the same thing over and over just rephrases it and uses a lot of jargon? That's a red flag right there although I find their effort amusing.

    No opinion of CEO
  8. 2 people found this helpful  

    Horrible management, disorganized, no adherence to schedules, high turnover rates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Creative Director in San Francisco, CA
    Current Employee - Creative Director in San Francisco, CA

    I have been working at Epsilon full-time (more than an year)

    Pros

    The larger mothership of Epsilon acquired our small boutique shop SolutionSet here in San Francisco last year. Has more of a stable presence now. There are opportunities to move into other accounts.

    Cons

    Due to the high turnover rates, the people moving into management positions have very little training new management titles and more responsibilities with no adherence to the pay structure. The flexible schedule is non-existent, like it had been before.

    Advice to ManagementAdvice

    Start over

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Revolving door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Epsilon

    Pros

    401k match is good. stocks... about it

    Cons

    I can't understand a company that would put out consistent large amounts of money to put employees through training and let them go because of the smallest reasons. Without warning too- so be careful when you go in.

    Not good business sense and ridiculous amount of that much extra time wasted.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    High stress, no leadership, projects are chaotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Epsilon full-time

    Pros

    They pay well, benefits are very good.

    Cons

    There is no leadership in this organization. Departments and teams have no clear guidance, and all are working on their own agendas. There is no leadership being provided to create a coherent vision, or attempt to get departments and teams to work toward common goals.

    There is no attempt to work effectively in cross-departmental teams, or even across teams within the same department. The rank and file employees do try to work to help each other as they can, however politics seems to trump any real efforts to work together.

    Advice to ManagementAdvice

    Provide some leadership

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Overall, an unhealthy, unsanitary, somewhat filthy office environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Oracle Database Administrator in Irving, TX
    Current Employee - Senior Oracle Database Administrator in Irving, TX

    I have been working at Epsilon full-time (more than 5 years)

    Pros

    Located very, very close to Dallas Fort Worth Airport so it is easy to catch a flight. Though at times you can smell the exhaust from the jet airplanes taking off from DFW airport. Hopefully that is ok.
    Conveniently located right on the major LBJ Freeway / I 635. Though access to the highway is convenient, the exhaust from the trucks and cars together with the exhaust from the airplanes at DFW seems very unhealthy and irritating at times. Throughout the long workday, I have seen many, many people with very red, irritated eyes. People seem to have a lot of respiratory problems and illnesses, though I think the overall commute may be a little shorter since the office is located on this busy highway and so close to this major national airport.

    Cons

    People are always getting sick, yet they may feel they are expected to come to work anyway.
    Though most associates are polite, many do not ever cover their mouths when they cough and sneeze openly with complete abandon. It seems very few people actually wash their hands in the restrooms.
    I have never seen them dust the cubicle areas and I have never seen them vacuum. They only seem to empty the trash. Debris and dust seems to remain on the floor and on the office surfaces for a very long time.
    I have gotten very sick after eating the food in the cafe downstairs. Food served on Monday seems to be leftover from the previous week. Likewise, Friday's food just seems to be stale and wilted. Tuesday's food seems to be the safest.
    The goals we are required to meet in order to get any sort of profit sharing or bonuses are unrealistic. I am afraid many people may not see any bonuses. Managers from the Director level and up have been getting large bonuses and perks for years and years, though many mangers, especially some at the VP level and up do not deserve any bonuses whatsoever. Many simply avoid responsibility and waste everyone's time and effort actually obstructing work rather than contributing.

    Advice to ManagementAdvice

    Clean up your act. Do more than just empty the trash. Work to improve things. Throw out most of the VPs and up. This would become a healthier place to work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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