Epsilon Reviews

Updated October 16, 2014
Updated October 16, 2014
291 Reviews
3.2
291 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Epsilon President and CEO Bryan Kennedy
Bryan Kennedy
153 Ratings

Review Highlights

Pros
  • Work/Life balance is said to be important but I think that depends on your supervisor (in 19 reviews)

  • Your allowed to work from home when you are sick (in 11 reviews)


Cons
  • Workload to staff ratio lacks balance, making work/life balance nearly impossible (in 28 reviews)

  • Some of the office politics can get to you if you're not in upper management but I feel all companies have this to some degree (in 14 reviews)

More Highlights

45 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Upper level Client Service Teams mismanage their accounts and personnel while lacking true leadership skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Account Executive in West Chicago, IL
    Former Employee - Client Account Executive in West Chicago, IL

    I worked at Epsilon full-time (less than an year)

    Pros

    Overall, Epsilon (I worked in their West Chicago office, formerly Aspen Marketing Services) is a decent company, with many good, hard-working people. However, the overall experience of any employee will always be directly tied to the team they are on, and specifically, the quality of that team's leadership.

    Comfortable work environment, pleasant atmosphere, free lunch every Friday, with the occasional internal perk (on-site flu shots, holiday themed mini-parties, etc.).

    Good amount of vacation/sick/personal time, ability to work from home based upon the team/account and your role.

    Cons

    The leaders of my former account lacked management skills and were only "leaders" by title, as they had no true leadership qualities. They were consummate B.S. artists, and had gained their position on the account by being with the company for 9+ years, while also becoming sacred cows, beyond all reproach or challenge. The team had 3 people request to leave the account (including myself) in less than 1 year, quitting due to the poor team leadership, not because of Epsilon overall. In addition, the client demanded that my initial manager be removed from the account (which she was), yet upper management ignored these red flags and kept the account management team in place. Shortly after I left Epsilon, they lost this client account.

    Lazy personnel decisions - instead of hiring someone to replace the lost skill sets when someone left the team, they drop the vacated responsibilities onto other team members, completely altering or eliminating the job the remaining team members were hired to perform.

    Structured or formal training does not exist in any format - all you get are rambling brain-dumps - better take good notes, and fast! Don't ask for confirmation of your notes either, as feedback is a long time coming, if you get any at all.

    Medical/Health benefits are comprehensive, but a bit more expensive than my previous experience, and more expensive than I would have expected them to be based upon a company the size of Epsilon.

    Advice to ManagementAdvice

    Contact your clients directly on a regular basis and pay attention to their input and feedback, instead of just listening to what your client account team leadership is telling you. Maybe sacrafice a few sacred cows, replacing them with employees that have actual leadership and management skills.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in West Chicago, IL
    Current Employee - Sales in West Chicago, IL

    I have been working at Epsilon full-time (more than 3 years)

    Pros

    The pay is decent and they cater lunch every Friday so you won't have to leave to take real lunch break. Your allowed to work from home when you are sick. Smoking is a popular recreational activity they even promote it to pregnant woman by providing ashtrays in the expecting mothers parking spaces.

    Cons

    Don't believe the work life balance they tell you about. It doesn't exist neither does a 40hr. work week, but a 60hr. work week does! You don't have backups for any project you are working on. I often wonder what clients think when they visit and see a group of smokers hanging out in the parking lot. This job isn't for the less physically fit because the stress level is so high it will take a toll on your health. Very noisy atmosphere. People don't shut doors when having meetings or on a conference call.

    Advice to ManagementAdvice

    I have seen a fair amount of unprofessional managers. I heard them talk about employees to other employees. I have even heard them use the F word in meetings. I wonder how some of them got their position because they really don't know what they are talking about. How can you or a client trust someone who talks in circles, says the same thing over and over just rephrases it and uses a lot of jargon? That's a red flag right there although I find their effort amusing.

    No opinion of CEO
  3. 1 person found this helpful  

    Horrible management, disorganized, no adherence to schedules, high turnover rates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Creative Director in San Francisco, CA
    Current Employee - Creative Director in San Francisco, CA

    I have been working at Epsilon full-time (more than an year)

    Pros

    The larger mothership of Epsilon acquired our small boutique shop SolutionSet here in San Francisco last year. Has more of a stable presence now. There are opportunities to move into other accounts.

    Cons

    Due to the high turnover rates, the people moving into management positions have very little training new management titles and more responsibilities with no adherence to the pay structure. The flexible schedule is non-existent, like it had been before.

    Advice to ManagementAdvice

    Start over

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    High stress, no leadership, projects are chaotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Epsilon full-time

    Pros

    They pay well, benefits are very good.

    Cons

    There is no leadership in this organization. Departments and teams have no clear guidance, and all are working on their own agendas. There is no leadership being provided to create a coherent vision, or attempt to get departments and teams to work toward common goals.

    There is no attempt to work effectively in cross-departmental teams, or even across teams within the same department. The rank and file employees do try to work to help each other as they can, however politics seems to trump any real efforts to work together.

    Advice to ManagementAdvice

    Provide some leadership

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Revolving door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Epsilon

    Pros

    401k match is good. stocks... about it

    Cons

    I can't understand a company that would put out consistent large amounts of money to put employees through training and let them go because of the smallest reasons. Without warning too- so be careful when you go in.

    Not good business sense and ridiculous amount of that much extra time wasted.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Overall, an unhealthy, unsanitary, somewhat filthy office environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Oracle Database Administrator in Irving, TX
    Current Employee - Senior Oracle Database Administrator in Irving, TX

    I have been working at Epsilon full-time (more than 5 years)

    Pros

    Located very, very close to Dallas Fort Worth Airport so it is easy to catch a flight. Though at times you can smell the exhaust from the jet airplanes taking off from DFW airport. Hopefully that is ok.
    Conveniently located right on the major LBJ Freeway / I 635. Though access to the highway is convenient, the exhaust from the trucks and cars together with the exhaust from the airplanes at DFW seems very unhealthy and irritating at times. Throughout the long workday, I have seen many, many people with very red, irritated eyes. People seem to have a lot of respiratory problems and illnesses, though I think the overall commute may be a little shorter since the office is located on this busy highway and so close to this major national airport.

    Cons

    People are always getting sick, yet they may feel they are expected to come to work anyway.
    Though most associates are polite, many do not ever cover their mouths when they cough and sneeze openly with complete abandon. It seems very few people actually wash their hands in the restrooms.
    I have never seen them dust the cubicle areas and I have never seen them vacuum. They only seem to empty the trash. Debris and dust seems to remain on the floor and on the office surfaces for a very long time.
    I have gotten very sick after eating the food in the cafe downstairs. Food served on Monday seems to be leftover from the previous week. Likewise, Friday's food just seems to be stale and wilted. Tuesday's food seems to be the safest.
    The goals we are required to meet in order to get any sort of profit sharing or bonuses are unrealistic. I am afraid many people may not see any bonuses. Managers from the Director level and up have been getting large bonuses and perks for years and years, though many mangers, especially some at the VP level and up do not deserve any bonuses whatsoever. Many simply avoid responsibility and waste everyone's time and effort actually obstructing work rather than contributing.

    Advice to ManagementAdvice

    Clean up your act. Do more than just empty the trash. Work to improve things. Throw out most of the VPs and up. This would become a healthier place to work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Can't wait to leave and find something better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Epsilon full-time (more than 3 years)

    Pros

    Good location and decent benefits.

    Cons

    Overworked, underpaid, and most of all under-appreciated. Promotions are given out based on who you know, not how hard you work or how great of a job you're doing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Worse than awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Analyst in Lafayette, CO
    Former Employee - Business Systems Analyst in Lafayette, CO

    I worked at Epsilon full-time (less than an year)

    Pros

    The on-site cafe is nice

    Cons

    Extreme micromanagement executed by fearful incompetents who would rather fire people than let them succeed. Complete lack of role definition. An ingrained culture of rudeness and an utter unwillingness to be helpful. No processes, no standards, no documentation, no training. Honestly I don't have even one positive thing to say about this place except there a handful of perfectly nice people desperately trying to escape it.

    Advice to ManagementAdvice

    Pay attention to what your middle managers are doing, they create the culture and what they're making is abysmal.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    A really, really bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Database Administrator in Irving, TX
    Current Employee - Database Administrator in Irving, TX

    I have been working at Epsilon full-time (more than an year)

    Pros

    Usually have Sundays off
    Location is not bad if you live in Irving
    If you have lost your job, been fired or laid off, this is better than having no job at all

    Cons

    VP level management takes credit for the work of their employees and blames their underlings for all of the VP level screw ups.
    No real leadership at the VP level. Some VPs don't even have any prior management or leadership experience.

    Advice to ManagementAdvice

    Get rid of senior managers from VP level and hire some intelligent talented people who can motivate others and get things done without pitting people against each other.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Screwed Over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Database Developer in Schaumburg, IL
    Former Employee - Database Developer in Schaumburg, IL

    I worked at Epsilon full-time (less than an year)

    Pros

    - Friday breakfasts provided by company in Schaumburg location.
    - Decent systems to work with
    - Top notch social media and highly technical folks

    Cons

    - they expect you to work until you get sick
    - highly political environment
    - use GE's Rank & Yank methodology to supposedly get a higher performing workforce by firing the bottom x percent of employees per department. As a result, instead of collaborating on solving problems, people have the incentive to back-stab and prevent their colleagues from being ranked higher than they are. Enter cesspool!
    - the pay is poor but better than another major competitor.
    - the insurance could be better.

    Advice to ManagementAdvice

    Stop throwing your people under the bus. The genius plan of rank and yank makes is actually hurting your company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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