Epsilon

www.epsilon.com

Epsilon Reviews

Updated January 27, 2015
Updated January 27, 2015
316 Reviews
3.0
316 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Epsilon President and CEO Bryan Kennedy
Bryan Kennedy
165 Ratings

Review Highlights

Pros
  • Work/Life balance is said to be important but I think that depends on your supervisor (in 19 reviews)

  • Your allowed to work from home when you are sick (in 11 reviews)


Cons
  • Workload to staff ratio lacks balance, making work/life balance nearly impossible (in 28 reviews)

  • The HR team would ask managers to not blame on upper management but tell the employees they got what deserved which is not true (in 14 reviews)

More Highlights

87 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good place to start career..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in San Francisco, CA
    Current Employee - Senior Manager in San Francisco, CA

    I have been working at Epsilon full-time (less than a year)

    Pros

    Lots of projects, lots of opportunities to learn new technologies and process.

    Cons

    compensation and benefits are ok. Too much internal politics and not enough attention payed to people doing the work. Treats everyone like a commodity.

    Advice to ManagementAdvice

    Better profit sharing, need better understanding of company's value preposition. The company is in transition phase with mergers and acquisition so too much chaos and clients see the chaos.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Good company but the department you're in can make a huge difference.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Management in Westminster, CO
    Current Employee - Account Management in Westminster, CO

    I have been working at Epsilon

    Pros

    Epsilon is part of Alliance Data Systems in Texas and this brings some advantages namely in benefits. Company culture is positive and profiessional and employees are treated well for the most part. Salaries appear to in line or above average the position. One big pro: there are a lot of very smart people at Epsilon and it's great to work in an environment with some brain power.

    Cons

    Some groups are not so great to work in because of the managers in charge. These are in the minority, but it's apparent since positons in those groups are almost never filled internally. With ADS, HR is or downgrading positions for new recq and so salaries appear to be trending down.

    Advice to ManagementAdvice

    Evaluate your managerst to ensure they meet the company culture and maintain positive morale. A few bad apples...

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A good place to work. Great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Irving, TX
    Former Employee - Manager in Irving, TX

    I worked at Epsilon full-time (more than a year)

    Pros

    Overall a good place to work. The company is a leader in its industry and has developed very powerful digital marketing technologies. You can learn a lot here about digital marketing and the technology that drives it.

    The company has a great college recruitment program and hires top notch graduates. It's a great place to start a career.

    The company works hard at employee satisfaction. They usually act on feedback from the annual employee sat survey.

    Cons

    The company organization is matrix and account based. This makes it difficult at times to get the functional components of each account team in sync and supporting each others' goals. On the account I was on there was a lot of competition among the senior managers and a lot of favoritism.

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Epsilon IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Systems Administrator in Wakefield, MA
    Current Employee - Windows Systems Administrator in Wakefield, MA

    I have been working at Epsilon full-time (more than 3 years)

    Pros

    Great room for growth. You will never be bored. If you are hardworking and willing to learn, there are virtually no limits to what you can learn.

    Cons

    The expectations for IT employees are FAR too high. With an outrageous Server to Admin ratio of almost 800:1 the amount of work is almost unattainable for the Admins that we have.

    Advice to ManagementAdvice

    Hire more server Administrators, provide more competitive salaries as well as annual bonuses and raises.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Nice company with bad senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Interactive Developer in Irving, TX
    Former Employee - Senior Interactive Developer in Irving, TX

    I worked at Epsilon full-time (more than 5 years)

    Pros

    Work with a lot of smart people. Projects were interesting but management always over-sold development's ability to deliver. The result is long and stressful hours for developers, delivering shoddy work and spending the next several years trying to fix things. Lower level managers tend to be superb. I don't know what happens when they hire VP - C-levels. Benefits were good.

    Cons

    Sub-par salary and Ivory Tower senior management.

    Advice to ManagementAdvice

    Won't bother since they never listen anyway,

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Always evolving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Creative Position in Columbus, OH
    Current Employee - Creative Position in Columbus, OH

    I have been working at Epsilon full-time (more than 3 years)

    Pros

    Most of my co-workers are good people and play well with others. Management quality seems to be hit or miss. Some have been great, some not so much. The PTO time is generous with three weeks vacation and five sick days starting. Stock purchase plan available and since it's a large, constantly-growing company, this is beneficial. Work/Life balance is said to be important but I think that depends on your supervisor.

    Cons

    Turnover rate seems high on the account side, but creatives tend to stay longer. It doesn't seem that promotions happen very often because management roles are usually searched for outside of the company. Compensation, for me, is poor. There are others in my same position that makes a substantial amount more than myself but we are supposed to get a salary evaluation soon that will hopefully "even everyone out". Depending on your manager, work/life balance can differ. Some of the clients are very demanding.

    Advice to ManagementAdvice

    Communication is the MOST important thing.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Hard to Work when your managing Politics and doing online training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in New York, NY
    Current Employee - Data Analyst in New York, NY

    I have been working at Epsilon full-time (more than a year)

    Pros

    People, benefits, flexibility, access to clients, lunch once a month and nice pens. Good internal pr for employees and charitable opportunities to give back.

    Cons

    Too much time wasted on politics and covering people off internally as opposed to working with clients on solutions. i think the company needs to evaluate the happiness factor. Some days its like a library there with no energy.

    Advice to ManagementAdvice

    Stop hiding and filling out forms. Start engaging and having real conversations. Email is not a substitute for a conversation. People still like to engage with each other. Try it, its good.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    It was okay. Not the best, not the worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in San Francisco, CA
    Former Employee - Director in San Francisco, CA

    I worked at Epsilon full-time (more than 3 years)

    Pros

    Lots of project variety, with some good accounts. Always treated fairly in dealings across the board

    Cons

    Benefits were sub-optimal post-acquistion compared to competing companies in San Francisco. This led to some employee dissatisfaction

    Advice to ManagementAdvice

    Benchmark against other bay area companies that you are competing with.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Epsilon is a good place to start a career, but they have a very slow pace, and movement is slow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Epsilon full-time (more than 3 years)

    Pros

    Great people to work with, very smart teams all over (but it varies).
    Decent benefits and compensation
    Nice office

    Cons

    Do not promote based on accomplishments or skill - it's mainly a timing thing. i.e. you work two years, you get promoted.
    Poor leadership
    No HR presence

    Advice to ManagementAdvice

    I would recommend recognizing talent, and not necessarily just promoting when the time comes. If someone is doing a good job, they don't have to wait along with people in the same position. They should be recognized for accomplishments, not time put in.

    Working hard and accomplishing goals doesn't necessarily get you anywhere.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Great company, terrible execution of policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Support in Lafayette, CO
    Former Employee - IT Support in Lafayette, CO

    I worked at Epsilon full-time (more than a year)

    Pros

    Overall, the company is solid. People who work there usually know their stuff, and can support themselves given their area of expertise. Company events still occur, and the idea of email marketing is good one, if annoying to people's inbox.
    Policies are put in place for good reasons. Epsilon had a massive data breach several years ago, and it is still lingering

    Cons

    Outsourcing IT is the single most inefficient way to work with the user base.
    Growth in the company is...hard to figure out at best. I was told by multiple managers that pay raises occur once every 3-5 years, and promotions only exist if the company needs a new position, or someone leaves and no one wants the old position.
    Some positions for new employees require them to work 2nd shift processing data for 2 years before they can move departments, qualify for a raise, or be acknowledged in general.
    The head at the top continues to make poor decisions that affect the general health of the employees. One site used to have kegs and margaritas on Fridays, but that era left recently when Epsilon decided making their employees happy should be kept to a minimum.
    They recently decided to outsource their Helpdesk and Desktop support team...which caused multiple sites to lose good people, as well as dedicated support...in trade for overseas 24/7 call support.
    Lower management can't really seem to pick a direction in general when working and often rely on higher management to hold their hand with general direction pointing.
    Epsilon's network infrastructure is in an overhaul, and it appears to be going well. If anything, the technology department at least has a good idea of what's needed to work with outside clients. The data processing teams leave a ton to be desired.
    The marketing teams seem to miss the boat on how to sell what data can really do...instead they use standard sell tactics and hope their clients don't ask for more.
    The development team is overstaffed, and can't fix products fast enough. There is clearly multiple issues when attempting to get a reasonable fix on internal applications used to support the clients. They often use outdated versions of java and ie, as well as poor coding standards often overlooked by the management, who lack coding skills themselves to see the issues.

    I loved Epsilon, and would have stayed there to give a hand into making something better, but outsourcing and losing pay/benefits to stay on is a terrible practice.

    Advice to ManagementAdvice

    Bring back the fun to the company, listen to employee ideas, and get a better development team in place. Teach marketing how to sell products and what data can really do, and get the processing team to work more than several minutes a day before they check out to Facebook.
    Also, killing archives and psts for a no-fault looks lazy, not brilliant. How much server space do you REALLY think you'll save? This move is to cover yourself in a "compliant" way, not help anyone. Look at the SharePoint sites and see who's actually going to use your new policy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at Epsilon? Share Your Experiences

Epsilon

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.