Equifax

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Equifax Reviews

Updated Jul 14, 2014
Equifax – West Des Moines – “Datavision now Equifax office 4300 Westown Prkwy”

All Employees Current Employees Only

2.8 197 reviews

60% Approve of the CEO

Equifax Chairman and CEO Rick Smith

Rick Smith

(131 ratings)

46% of employees recommend this company to a friend

Review Highlights

Pros
  • They offer flexibility in working conditions, and there is a good work-life balance(in 18 reviews)

  • Supportive, Good Benefits with solid products and diversification(in 21 reviews)


Cons
  • CEO and senior management are bullies and needs a lesson in humility(in 13 reviews)

  • lack of transparency from upper management, hard work and talent does not get rewarded(in 8 reviews)

43 Employee Reviews Back to all reviews
Relevance Date Rating
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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Not the place it used to be

    Assistant Vice President, Technology (Former Employee) Atlanta, GA

    ProsWhen I first joined the company, they promoted employee development, work/life balance, a pension, and other elements that demonstrated that the organization valued their employees. Gradually and after a change in senior leadership, it became apparent that the company valued its margins much, much more than its people. To me, lay-offs indicate poor leadership - period.

    ConsWeak leadership that does not value its people.

    Advice to Senior ManagementStop letting your vendors run the company. Have the strength and integrity to meet challenges head-on. Value your people - they ARE the organization.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

     

    Company going through a lot of change

    Anonymous Employee (Former Employee) Atlanta, GA

    ProsChanging business and sector. Has some dynamic leadership, as well as leading-edge technology applied to finance sector. Strong, traditional organization culture, that is starting to change and embrace new approaches.

    ConsInconsistency of leadership caliber and in (some) management practices can lead to slow adoption of new approaches and perpetuate a culture of survival rather than a culture of performance.

    Advice to Senior ManagementBe more visible to the global workforce, and be more open and receptive to other approaches and ways of thinking. Improve the orientation process.

    • Work/Life Balance
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    • No Opinion of CEO

    1 person found this helpful  

    Very volatile place for IT employees. Business side is pretty stable.

    IT Employee (Current Employee) Atlanta, GA

    ProsIt all depends on your manager, but as a company they do endorse work/life balance (teleworking, flex hours, generous vacation time). The have a huge profit margin, so the salaries are above average, and there's been many years with bonuses (not guaranteed however). Benefits are good, although medical is very expensive.

    ConsToo many to count. IT staff is in contant agony, constantly being laid off and under constant threat to be replaced by offshore. Huge strategic move to outsource almost everything in IT. The technology center where I work is 90% Indian contractors. They are heavy users of offshore companies like Infosys, Tata Consulting and GenPact. It's a hopeless situation for resident IT employees. There is no career path and zero training budget. I have never seen anyone actually promoted. When you change titles it's usually because your salary has gone over the high end of the salary grade and you are forced to move into the next level. No job change, just a slightly different title. IT is very silo'd, and most groups do not work well together because of power struggles and the feeling they need to protect themselves and prove their value or they'll end up laid off or replaced by offshore. All of this has created a very stressful environment. As soon as the economy improves, I believe there will be many leaving (so they say). Rick Smith is a good CEO, but the people he puts in charge of IT are not technology leaders, they are business people who just want a cheap technology unit regardless of the quality or morale of the employees.

    Advice to Senior ManagementTechnology people are not commodities, they are what have made Equifax tick for 100+ years. Improve morale and show some loyalty or you will end up with 100% Indian contractor staff. For a company that is so risk averse, do you really want to be in that position? Also, try promoting some IT people every once in a while.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Not the improvement we hoped for when Chapman left!

    Anonymous Employee (Current Employee) Alpharetta, GA

    ProsFellow employees are great (for the most part)
    Very interesting industry to work in
    real desire to be an innovative company

    ConsLack of senior leader understanding on how essentially fully outsourcing IT will impact long term ability to innovate and grow revenue.
    Tolerance for missed commitments is far worse now than with previous leadership
    Senior leaders allow themselves a level of extravagance that is laughable when you see the extent of the cost cutting that has gone on elsewhere. Total disconnection to the environment that the Equifax world off the exec floor are forced to work in.

    Advice to Senior ManagementHold your leaders accountable - for the good and the bad. M&A Strategy and talent need an overhaul.

    No, I would not recommend this company to a friend

    • Work/Life Balance
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    • Disapproves of CEO

    1 person found this helpful  

    Not currently a happy work environment

    N/A (Former Employee) Alpharetta, GA

    ProsFair pay and benefits. In addition flexible work schedules are often permitted.

    ConsIn years past there was usually a shared sense of loyalty and common purpose between management and employees. That has been completely discarded under the new management imported from GE (Rick Smith). Morale has truly bitten the dust. The new performance review forces ratings onto a bell curve per group. Only ten percent are eligible for an outstanding rating. If your group is small, say 10 people, then only one can be rated outstanding. That also means that one person must be rated poor. That person's name is guarenteed to be on the list for the next round of layoffs should they occur. Imagine how this affects the morale of a group if they are all above average.

    Advice to Senior ManagementRespect for employees costs nothing but can yield large payoffs.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Good resume builder, beware if your looking for security as layoffs are random and spontaneous

    Account Executive (Current Employee)

    ProsGood salary, flexible work schedule

    ConsTOP DOWN MANAGEMENT, No input into decisions requested from worker bees, Fear of layoffs constant, administrative nightmare, disparite systems, silos with no communication or coordination between departments. Only a self reliant and resourceful person can survive

    Advice to Senior ManagementWhere do I start ? How about that you all should lay yourselves off. Um, try speaking with the employees once in a while that helps, how about having layoffs face to face with an HR rep present. Also, completely reorganizing processes yearly never brings results. Good luck with all the customers you are going to lose by having telephone reps cover 90%. Thats a guaranteed $5 to $10 million in business that will walk out the door in 2009 as the other bureaus cherry pick your accounts.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • Disapproves of CEO

    2 people found this helpful  

    Needs new Sr Management

    Assistant Vice President, Technology (Former Employee) Atlanta, GA

    ProsIt is great place to work for 6 months, then you find out that they are outsourcing all of IT to India.

    ConsOutsourcing of IT. Also they don't promote their own employees. Equifax hires Sr Management from GE.

    Advice to Senior ManagementStop outsourcing the IT department. Also 99 percent of the VP and higher were hired outside of Equifax.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • Career Opportunities

    1 person found this helpful  

    Not sure I would want to work in Finance dept

    Analyst (Current Employee) Saint Louis, MO

    ProsWhere I work is a good group of peole and was kind of like a family. New management has come in and started making their changes. I've been through my fair share of change but the new management style has a strict chain of command and does not want to deal with you if you haven't followed the chain.

    ConsThis is a new management team to the finance area after being acquired. New management works as a "click" and if you're not in the click it will be very hard to advance. At this point, there is unsteadiness in the dept.

    Advice to Senior ManagementYou need to learn to communicate. Lack of communication is how rumors get started.

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Reality not in line with expectations

    Anonymous Employee (Former Employee) Toronto, ON (Canada)

    ProsEquifax has a comprehensive interview process . Candidates will believe they are hired based on high performance history. There is a strong focus on previous experience, knowledge, skills and education. Overall, employees are committed.

    ConsThere is a serious issue with execution. Although, the current economy makes maintaining and growing business challenging, this is easy compared with the herculean effort to meet, let alone exceed client expectations.

    Advice to Senior ManagementDemonstrate versus preach a client-first focus. Sales people and customers are not necessary evils of business and are key to maintaining market share and growing the business. Walk your talk, treat people the way you would want to be treated.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Approves of CEO

     

    Great Company to work for, but not great company to work at.

    Human Resources Professional (Former Employee)

    ProsEquifax is a great company, been around for a very long time, well respected in Corporate America. The benefits are pretty good as well.

    ConsEquifax is a company that values internal relationships. People are promoted by "Who" they know and are friends with. Not if they're great fits or can help the company grow. The Director and Manager I worked under were not good Managers at all, they were smart individuals but knew absolutely nothing about establishing and encouraging trust and encouraging their employees to be the best they can be. They were promoted because they did things to make their superiors look good. Under their guise, learning, education and appreciation were not promoted.

    I don't think many people at Equifax who are in Management positions are actually "good" managers at all.

    Also, I think many employees are severely underpaid. After leaving Equifax, every job I interviewed for paid at least $20K more per year. Long hours, bad pay.

    Advice to Senior ManagementI think Senior Level Execs or (SLT) should require all Managers to take courses on how to effectively manage. Great company, great vision, great CEO but from my experience wrong people in certain management positions. This is my opinion.

    No, I would not recommend this company to a friend

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