Equifax Reviews

Updated July 16, 2015
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3.0
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Equifax Chairman and CEO Rick Smith
Rick Smith
38 Ratings

Pros
  • Good work life balance and short hours (in 22 reviews)

  • Good benefits, and a very competitive salary (in 21 reviews)

Cons
  • Senior management takes the credit for all the work of the folks the next level down (in 14 reviews)

  • No room for advancement unless you know someone in Upper Management (in 8 reviews)

More Pros and Cons

75 Employee Reviews

Sort: Popular Rating Date
  1. Room for Improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Saint Louis, MO
    Current Employee - Account Manager in Saint Louis, MO

    I have been working at Equifax full-time (More than 5 years)

    Positive Outlook
    Positive Outlook

    Pros

    Able to work from home

    Cons

    If you work from home, difficult to network and move up in the organization. Very bureaucratic. Half the challenge of the job is knowing who to talk to, to get things done. Many forms to fill out and hoops to do anything from moving up to getting a contract completed.

    Advice to Management

    A mentor program to move up would be helpful. The labyrinth of red tape throughout the organization needs to be addressed.


  2. Corporate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time

    Pros

    Smart people and opportunity

    Cons

    Opportunities are all high level and corporate politics involved


  3. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours. Nice building.

    Cons

    Pay could be better. Bonus would be nice. No advancement in some departments.

    Advice to Management

    Let employees know they are doing a good job.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Atlanta, GA
    Current Employee - Account Manager in Atlanta, GA

    I have been working at Equifax (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great Benefits, especially health, dental and eye coverage Fair match for 401K Strong Executive Team Reputable company good solutions for companies Industry leader in areas of credit and marketing

    Cons

    Lack of alternative work arrangements, no telecommute options for most employees internal candidates often passed over for new jobs lowers employee morale under industry standard compensation vesting period of 401K

    Advice to Management

    Employee retention should be a focus as internal employees are often overlooked by managers and outsiders are hired but end up leaving due to culture adjustments


  6. Helpful (3)

    It pays the bills, but not ideal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Equifax full-time (More than 8 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    The pay is decent, the benefits are OK. There is some job security (no massive layoffs, just small ones once in a while). The work schedule / flexibility to work from home is a big plus. The Annual bonus / profit-sharing is good if your position qualifies for it.

    Cons

    Upward mobility is poor; we rarely promote from within. Actual career development is virtually non-existent other than some basic eLearning courses and targeted leadership & high-potential development. Corporate politics within management play a significant factor (who you know or knew determines your opportunities). The majority of the work is underfunded and grossly understaffed which means at times it feels like a sweatshop.

    Advice to Management

    Invest in your most valuable resource: Your employees. We've been asking for this for years but you haven't listened. Stop pinching pennies and only focusing on profits for your shareholders.


  7. Helpful (2)

    Great potential but little actual enagagement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Really interesting, engaging time to be at the company, with many innovative projects and solutions being supported by management. Company has money to invest in technology and solutions and good leadership at the top levels.

    Cons

    Innovative projects and solutions, but many middle tier managers have been here a long time and are not innovative or creative. Lots of emphasis on 'face-time', and management style feels 15 years out of date. Lots of micro managing and passing down of extra responsibilities, with no compensation in return. Goals change multiple times per year or are not even communicated until mid year, meaning a functional 6 months to achieve a years' worth of work. Career advancement hindered by lifers who do not move on, and there is no career advancement outside of Atlanta or St Louis. It is great if you work in these two markets, but frustrating when you consistently see talent and ability passed over in favor of proximity. Company requires employees to mark their status as fully relocatable and able to travel 50% in order to be considered for management positions. Divisions are still very siloed, meaning that managers rarely consider internal candidates from other parts of the company, even though HR gives the impression that career growth is entirely fluid. In reality, only upper management seem to move easily from silo to silo, whereas lower tiers are not given the ability to move laterally. Overall, there seems to be a large communication gap between what HR and Exec team are pushing for and what actually happens at the managerial levels.

    Advice to Management

    See above in the Cons section --- company has to ensure that top level goals are actually implemented at middle levels.


  8. Helpful (2)

    Lack of direction from middle management

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company in general is a great company. Decent benefits, good stock price and a CEO with great vision.

    Cons

    Entirely too much red tape. Middle-management seems lost. Changing direction, changing deliverables, changing reporting all on a whim. Also middle-management doesn't seem to agree with each other so there is always conflicting information and direction.

    Advice to Management

    Stick to a plan for longer than a week. Stop chasing fads. Recognize when you're Tomptabo it is leaving that you might have an issue.


  9. Helpful (1)

    Employer Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Location in North Fulton is nice. Newly renovated with onsite cafe. Benefits are good. Overall health of the company is excellent. Rick Smith has done an amazing job leading the company through the economic challenges of the past several years.

    Cons

    Although the company continues to talk about internal opportunities, its just not true. They hand pick the people they want prior to posting opportunities and they do not talk about them within the internal groups. If your good at your job, they want to keep you right where you are. Its easier. Looking at the landscape over the past several years there has been a huge shift. At one time there were a lot of people that had worked here for years and looked forward to retiring from Equifax. Now, all of those people are gone and there are a lot of college grads. The talking points are, "We want to hire the best and the brightest". The truth is, they remove people after about ten years in the organization, hire young grads and pay them half the salary. And work them to death. The CEO's talking points do not filter down to the entire organization. Lets be honest, who do you think has the best and brightest ideas to move a company forward? Someone that has worked in the industry for years or someone right out of college? They need a balanced approached. Its the GE way.

    Advice to Management

    Truly promote from within. Remove managers that prefer to keep friends in place instead of putting managers in place that will do the right thing.


  10. Good Company but Implementation Woes Kill Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Colleagues are well-tenured and knowledgeable. Benefits are good. Many work from home and the company generally has a good work/life balance philosophy.

    Cons

    New hires will face obstacles as the short "new hire program" can't possibly train one for every nook and cranny of the position. There are definitely technology implementation challenges due to understaffing and retention of quality tenured resources.

    Advice to Management

    The heavy operational focus (as opposed to sales-focus) is impacting the company's ability to innovate and deliver results for our clients. As a result, we are slow to deliver on our commitments and creating a negative perception in the marketplace as it relates to our technology capabilities.

    Equifax Response

    May 8, 2015 – VP, Global Talent Management

    Thank you for taking the time to write a review. I appreciate the candid feedback. We are actively working on improving the new hire experience. I will be sure to share your other feedback with our ... More


  11. Helpful (1)

    Has opportunities for improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Consultant in Saint Louis, MO
    Current Employee - Solutions Consultant in Saint Louis, MO

    I have been working at Equifax full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fun coworkers and most supervisors are not micro managers.

    Cons

    Some positions lack direction and there's a lot of redundancy in positions. Merit increases are very low.

    Advice to Management

    Truly reward the workers behind the scenes and create a more appreciative and welcoming environment.



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