Equifax Reviews

Updated July 23, 2014
Updated July 23, 2014
201 Reviews

2.9
201 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Equifax Chairman and CEO Rick Smith
Rick Smith
134 Ratings

Review Highlights

Pros
  • They offer flexibility in working conditions, and there is a good work-life balance (in 18 reviews)

  • Supportive, Good Benefits with solid products and diversification (in 21 reviews)


Cons
  • Senior management takes the credit for all the work of the folks the next level down (in 13 reviews)

  • lack of transparency from upper management, hard work and talent does not get rewarded (in 8 reviews)

More Highlights

32 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Very political And not customer focused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Brea, CA
    Current Employee - Account Executive in Brea, CA

    I have been working at Equifax full-time for more than 10 years

    Pros

    Big company and overall good benefits...HR is draconian and to be avoided at all costs...poor leadership and token employee ism is evident

    Cons

    CEO and senior management are bullies and needs a lesson in humility...worked there for 15 years and saw new crop of mgmt and "leaders" drive business into the ground...poor leadership. If they focused on true business and not busy-ness!

    Advice to ManagementAdvice

    Lose the GE mentality...that is an outdated style that needs to be dropped.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Worst Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Verification Specialist  in  West Des Moines, IA
    Current Employee - Verification Specialist in West Des Moines, IA

    I have been working at Equifax as a contractor for less than a year

    Pros

    Paid weekly on Friday. Meet a few nice people.

    Cons

    Always feel like you're being watched. Extremely high stress level. Poor training. Poor treatment of employees by team leads and other management. Prison like atmosphere. Too much drama considering they don't want any. Team leads play favorites with certain people. Unprofessional atmosphere. System is not kept up to date. Too many unrealistic expectations in regards to quality and production. Employees can barely say good morning to each other without being reprimanded. Extremely high turnover.

    Advice to ManagementAdvice

    You need to realize your employees are human beings and not robots. You need to step up your training procedures and start treating people with more dignity and respect. You need to create a better work environment for your employees with more, better ongoing training and support. You need to start listening to your employees more and give them the benefit of the doubt instead of jumping the gun and kicking them out the door because you don't feel like listening to what they have to say. Team leads and management are abusive and get by with way too much. You expect certain things out of your employees. Your employees expect certain things out of you. Change your ways and do it soon.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    If you just need money in your pocket until you find a better opportunity take

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA

    I worked at Equifax as a contractor for more than a year

    Pros

    They are very laid back and operate at a slow pace.

    Cons

    Lack of communication. When I was at the interview I liked the vibe with the team leads, but the upper management couldn't give me a straight answer on when I would be permanent. 2 years and three months later they abruptly ended my contract and I received a call that my contract ended after I left work. This is how they treat all of the contractors. There should be regulations to prevent companies like this from abusive temp-perm positions. People have families and bills to take care of.

    Advice to ManagementAdvice

    Have some integrity...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    This was a big disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Atlanta, GA
    Current Employee - Sales in Atlanta, GA

    I have been working at Equifax full-time for less than a year

    Pros

    Pays fairly well and the benefits were good, although expensive. Many employees work from home. Vacation plan is generally good.

    Cons

    Bad systems, lack of support, disconnected management, poor training, slow to fix problems. The expectations are high, but you won't have the tools to get the job done. Just when you figure something out, they will change it and not for the better.

    Advice to ManagementAdvice

    Treat employees and customers as you would like to be treated.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 6 people found this helpful  

    Stay far far far away...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Atlanta, GA
    Current Employee - Project Manager in Atlanta, GA

    I have been working at Equifax full-time for more than 5 years

    Pros

    It's a job.
    Steady paycheck
    Minimal work required.
    Heavily favors African Americans

    Cons

    Employees rewarded only for length of employment
    No place for new ideas
    Innovation is a word in the dictionary.
    Risk takers and new ideas are mired in bureaucracy. Want to get an idea contributed? Prepare a business case that only a CFO can understand in 200 pages or more. Don't forget the carbon paper.
    Employees provided with outdated, underpowered technology secured by Gestapo - like security.
    Pay is nothing special.
    Senior management concerned about their own stock rewards and won't make any deciions without first consulting their stock culture.
    Management should be put out to pasture, they retire when they get too I'll and stay past retirement age.
    Want office supplies? typical request to fulfill takes 3 months for anything other than a paper clip.
    Did I mention bureacracy?
    Lots of big titles, no support staff. This results in nothing ever getting done.
    Marketing is a bad word.
    Suppression of employee enthusiasm
    HR incompetent with too much control in org. Ever see an HR chief office next to CEOs?
    No investment in marketing, new product debelopment,employee training.
    Employees have no personality.

    Advice to ManagementAdvice

    Wake up and smell the roses. Outdated management style. GE is not god. Stop cooking the books before Wall Street wakes up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    The only reason it got 1-Star was because I was unable to give it a half star

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Operation  in  Atlanta, GA
    Current Employee - Sales Operation in Atlanta, GA

    I have been working at Equifax full-time for more than 8 years

    Pros

    - Vacation (and you will need every ounce of it)
    - Benefits (use it before it changes)
    - 401K Matching

    Cons

    This is the worse company I have every worked for.

    Upper management is dillusion at best (full of themselves at worst). The technology being utilized by workers is outdated.

    The need to "be seen" is so problematic that people who want raises and promotions seem to intently slow down other departments by adding ridiculous steps into an already disfunctional process for fulfilling sales orders.

    New products are introduced to the sales teams but operations is never told how to fulfill them once they are sold. Therefore, the sales rep ends up not only losing their sale but has to field calls from an irate customer on the issue for weeks.

    Lying is a part of the corporate structure ... an entire team in operations was lied to about their job going away for months, they were let go 6 months after the first question was asked about their positions being terminated.

    Sales is in such a dissaray, that you can boost a dying book of business up by 16% in 2 quarters and still be repremanded or fired because the book of business did not reach 100% of goal as a result of the last rep who had it.

    Overworked, lied to and humiliated in meetings ... not worth it. It was an okay company when I started 8 years ago, but it has gone down hill for anyone NOT in upper management. I only stayed for the benefits but now it's not worth it and I'm looking for the door!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Worst place I have ever worked. By far and hands down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Verification Specialist  in  West Des Moines, IA
    Current Employee - Verification Specialist in West Des Moines, IA

    I have been working at Equifax full-time for more than a year

    Pros

    Good name for your resume, pays on time,comes with benefits if you're willing to put up with the extremely unprofessional work environment.

    Cons

    Management doesn't know what they are doing. They tell us over and over to be professional but consistently hire people that are incapable of being professional. I feel like I'm walking into a highschool every time I go to work because of all the drama. They consistently look over the older (I'm only 26) employees with more experience to promote young kids that are barely old enough to drink.

    Advice to ManagementAdvice

    Treat your employees like you care about them, stop with the favoritism, figure out what morale means and work on bringing it higher. Give people a reason to stay there instead of jumping at the first opportunity to leave.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    There is little respect for low-level employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Equifax

    Pros

    - Benefits
    - Vacation Days
    - People
    - Discounts

    Cons

    - Senior Management is ignorant of the conditions of operations and sales or just don't care
    - Severe Cronyism

    Advice to ManagementAdvice

    Stop caring about "appearances". They are backfiring and destroying revenue for the company. Stop & Listen to low-level employees!

    Disapproves of CEO
  10. 1 person found this helpful  

    Started out Good, but Ended Badly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Equifax

    Pros

    Equifax has good benefits, decent salaries, and clean, convenient office locations.

    Cons

    The company is severely understaffed, with many broken systems and processes. Senior management appears to be clueless or apathetic as to how to run the company, and does not respect the contributions of lower-level employees. There are restructurings every year that cause even more silos and confusion. Senior leaders cling to LEAN methodology to drive out costs and inefficiencies for everything except top heavy hiring. Current hiring consists of more senior management, but very few line employees to do the heavy lifting. The focus now seems to be on "looking good," but not showing actual skill or results.

    Advice to ManagementAdvice

    Senior leadership could benefit from a huge dose of humility. Listen to and reward line staff. Treat them the way you'd want to be treated at that level in your career. In addition, many of the senior level positions are simply redundant (particularly in sales and marketing) and should be eliminated. Instead of paying huge salaries for little work output, reinvest into the systems and processes necessary to run the business more efficiently.

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Without a doubt THE worst place I have EVER worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA

    I have been working at Equifax

    Pros

    Money - this is the ONLY good thing about the job and its not worth it.

    Cons

    Treated like a slave. No life/work balance. You can't tell if the company is run by Equifax or IBM or offshore. Constant threat of layoffs or outsourcing. Offshore coding has ruined the Production environment. People are rude to each other on conference calls when trying to resolve issues ANS there are CONSTANT issues.

    Advice to ManagementAdvice

    Make up your mind - if you want to outsource and offshore DO IT - stop threatening it. It is not a motivator contrary to most of management. Fire IBM and get rid of offshore poor quality code. It will cost more at first, but in the long run you will keep loyal employees - ans those are VERY few.

    When the economy gets better there will be a load sucking sound coming from Alpharetta - that will be the giant vacuum as everyone jumps ship.

    Doesn't Recommend
    Disapproves of CEO

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