Equinox Fitness Reviews

Updated August 22, 2014
Updated August 22, 2014
186 Reviews
3.0
186 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Equinox Fitness President Sarah Robb O'Hagan
Sarah Robb O'Hagan
10 Ratings

Review Highlights

Pros
  • you get a free gym membership (kinda) (in 46 reviews)

  • Free gym membership (if you in to working out) 40% off at retail store clothing (even tho every item is marketed up 33%) (in 19 reviews)


Cons
  • No work life balance, hard to take a vacation because you miss your goals if you miss work (in 12 reviews)

  • long hours, to be successful as a trainer you will have to work 8-12 hours a day 5-7 days a week (in 13 reviews)

More Highlights

50 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Brutal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Advisor  in  New York, NY
    Former Employee - Membership Advisor in New York, NY

    I worked at Equinox Fitness full-time for less than a year

    Pros

    Good money, good quality gym

    Cons

    Membership advisor position is miserable, they mine you for contacts until you can't provide anymore, then throw you out

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Lots of HOT air, not so many hot bodies...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer  in  Boston, MA
    Former Employee - Personal Trainer in Boston, MA

    I worked at Equinox Fitness full-time for more than a year

    Pros

    Amazing facilities, and members, great equipment and environment. Floor shifts are counter-productive to filling your schedule.

    Cons

    Working with many inexperienced recent grads that can't sell, seeing them burn many good leads. As with many companies, mediocre staff are kept on for complying and not saying how they feel.

    Advice to ManagementAdvice

    Little less hype, also get rid of FAT, out of shape fitness managers.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Not the best working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate  in  New York, NY
    Former Employee - Front Desk Associate in New York, NY

    I worked at Equinox Fitness part-time for more than a year

    Pros

    You had the benefits of using the excellent facilities.

    Cons

    Employees were treated like machines.

    Doesn't Recommend
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  5. 1 person found this helpful  

    Great place to learn, but not stay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer  in  Palo Alto, CA
    Former Employee - Personal Trainer in Palo Alto, CA

    I worked at Equinox Fitness full-time for less than a year

    Pros

    Very experienced an knowledgable trainers

    Cons

    Having to constantly sell yourself
    Free sessions

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    Good in the beginning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - The Shop Sales Associate  in  Great Neck, NY
    Former Employee - The Shop Sales Associate in Great Neck, NY

    I worked at Equinox Fitness full-time for more than 3 years

    Pros

    Free gym membership, cool coworkers

    Cons

    Black out days at the end of the month, upper management is cold and will drive you crazy they only care about "hitting". I worked on long island for 3 years as shop manager and nearly lost my mind in the end. They would email at 3am and expect a response?!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Spa Desk Coordinator/ Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SPA Coordinator  in  Century City, CA
    Former Employee - SPA Coordinator in Century City, CA

    I worked at Equinox Fitness full-time for more than a year

    Pros

    Includes gym membership
    Includes use of spa facility
    Includes access to Olympic-sized, outdoor pool
    Employees receive hotel discount to upscale Hyatt
    Very upscale neighborhood
    Beverly Hills adjacent
    Close to public transportation
    Close to Westfield Shopping Mall

    Cons

    Low pay rate
    No room for growth
    Non-flexible hours
    No benefits
    No vacation/ sick days
    Standing all day
    Very high turn around for management
    New spa manager every few months
    Very high turnaround for Spa Desk Coordinators
    No availability to produce more pay
    Management was not understanding to kids

    Advice to ManagementAdvice

    Allow room for growth within the company
    Have more of a hands on approach to employees
    Have incentives for employees
    Have reviews more than 1x year for potential salary increases

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    All they care about are the numbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SPA Coordinator  in  New York, NY
    Current Employee - SPA Coordinator in New York, NY

    I have been working at Equinox Fitness full-time for more than a year

    Pros

    Bartering within the club
    Free membership
    Flexible hours
    No micro managing

    Cons

    They expect so much from you when they pay you literally minimum wage
    They dont care about the spa at all. The only time they so care is when they ask you for the numbers
    Expected to work all holidays

    Advice to ManagementAdvice

    We understand that members go to Equinox to work out and not for the spa but as licensed massage therapists and estheticians this is our career. Management should really take care of all departments because everyone in the spa gets discouraged and feel unappreciated. You should really learn how to value your employees and not just think about hitting quota.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Equinox made me do it! And I quit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Equinox Fitness

    Pros

    Free gym memberships but black out times.

    Cons

    Does not care about employees. Management rules through fear of your job. The turnover ratio at corporate is like 40% and 80% in the clubs especially sales and pt. For corporate only directors get a bonus and difficult to get promoted unless your fluffing the right vp or higher.

    Advice to ManagementAdvice

    Your employees are the face of the company and the only differential between you and the competition is our customer service. You can learn something from Danny Meyer and soulcycle.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Cool Gym to work in, Great members, Area/Regional Shop mgmt. unethical...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - The Shop Sales Associate  in  Dallas, TX
    Former Employee - The Shop Sales Associate in Dallas, TX

    I worked at Equinox Fitness part-time for more than 3 years

    Pros

    Members are very cool and facilities are innovative. Equinox has established a brand identity that is very appealing and attracts celebrities, people of influence. The P/T Dept. has many outstanding personal trainers who, at least in the Dallas clubs, are dedicated to Fitness and personal improvement. Upper level Shop Corporate (NYC) staff are/were mostly down-to-earth, positive and constructive. If you're into Fitness you will love your free membership! The Shop carries a unique mix of fun athletic and casual wear that is fun to sell. Developing retail clients is easy as the same crowd was in the gym all the time. GM was fair (though I can't say he was big on personality). The latest PTM, FM, Group Fitness manager and Pilates manager, from my vantage point, were excellent.

    Cons

    Shop MOD, Area and Regional management was ethically challenged and consistently struggled to demonstrate management skills. Area manager would resort to slander and libel to fire those she didn't like and also would cover for staff she liked that slept on the job, showed up hours late/under the influence or didn't do their job. Shop became a total "Girl's Club". If you were not a sorority "sis" or "girl" who put your female co-worker's feelings above what was best for business you would most certainly be fired. Denial/Retaliation from Area and Regional Shop mgmt. was common if concerns were raised. Instruction from Area manager often opposed Regional manager. Often Area mgmt.'s decisions were based on emotion/personal motives rather than what was good for business, client retention and sales. The member experience and company mission statement were conflicted by rigid, confusing and punitive Shop policies. Commission was dependent on achieving a Shop goal but lazy associates/managers with poor sales were tolerated. Manic calls, emails and texts were common on days off and most were entirely unnecessary.

    Advice to ManagementAdvice

    Great gym and P/T dept. but you ought to take the Shop Dept. seriously too. Pay more to get good, or even decent, Shop managers and see more than just a handful of shops hit their goal! Don't create a competitive sales environment with aggressive goals and then allow Area/Regional Shop managers to punish associates for being aggressive in getting sales. Should be seen as a business not a Kindergarten. Fire managers who employ retaliation. Insist employees of the on-site café be background checked rather than label Equinox staff who are uncomfortable working around felons as "disruptive". Stand by your 24 hour hold policy on merchandise! Don't allow special associates to hold piles of new merch. for days on end and then retaliate against eager staff who actually sell those items to members begging for them in-store! Consider hiring Regional Shop managers who will manage rather than send the same tired "Sell, Sell, Sell" emails while ignoring training and significant Shop and staff issues. Strongly consider drug-testing managers and staff who are responsible for inventory, cash and member credit card info. Hold quarterly Gym-wide meetings/events to build enthusiasm for the club. Most staff I knew sadly had a negative view of Equinox.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    warped sense on how to train people and they play favorites however you do learn helpful skills and training/business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer  in  New York, NY
    Former Employee - Personal Trainer in New York, NY

    I worked at Equinox Fitness full-time for more than 3 years

    Pros

    Nice facilities, learn more about fitness than other clubs

    Cons

    compensation, long and random hours, favoritism, they want you to train their way or no way

    Advice to ManagementAdvice

    help the team as a whole manage their business and stop catering to a handful of people. Allow trainers the liberty to know their clients needs and goals.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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