Equinox Fitness Reviews

Updated September 5, 2014
Updated September 5, 2014
188 Reviews
3.0
188 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Equinox Fitness President Sarah Robb O'Hagan
Sarah Robb O'Hagan
11 Ratings

Review Highlights

Pros
  • you get a free gym membership (kinda) (in 46 reviews)

  • Free gym membership (if you in to working out) 40% off at retail store clothing (even tho every item is marketed up 33%) (in 19 reviews)


Cons
  • No work life balance, hard to take a vacation because you miss your goals if you miss work (in 12 reviews)

  • long hours, to be successful as a trainer you will have to work 8-12 hours a day 5-7 days a week (in 13 reviews)

More Highlights

44 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Ok: Many Pros and Cons to Consider

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Kids Club
    Current Employee - Kids Club

    I have been working at Equinox Fitness part-time for more than a year

    Pros

    - free gym membership and discounts at gym

    - great work environment, people are generally down to earth and professional.

    - great place to work while in school (college and/or highschool)

    Cons

    - Work your to death.... AT MINIMUM WAGE. This is the biggest drawback. Kid's Club employee here: you get shucked into a tiny room with another associate with anywhere from 10-30 kids at a time ranging in age from 3 month-10 years. It is a circus my friends. Doing it at minimum wage is unacceptable. Doing it at minimum wage while being required to possess certain certifications is inexcusable.

    - Very stressful at times.

    Advice to ManagementAdvice

    - Must pay above minimum wage (Front desk, Cleaning, Kid's Club, etc.). It's meant to be a high end company, they must respect their employees and pay them a fair salary.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Lovely place but the onus is put more on selling than giving good solid instruction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilates Instructor  in  New York, NY
    Current Employee - Pilates Instructor in New York, NY

    I have been working at Equinox Fitness part-time

    Pros

    Nice free membership. Health benefits.
    Pilates instructors don't get paid for the time they spend doing member outreach to get new clients, and Equinox does not adequately market the Pilates.

    Cons

    You better sell sell sell!
    Not very much support for this.

    Advice to ManagementAdvice

    Market your pilates so the pilates instructors don't have to do it for free. Nobody likes to work for free!

    Neutral Outlook
  3.  

    Equinox training position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Equinox Fitness full-time for more than 5 years

    Pros

    Put a great deal of emphasis on education. Pay for performance.

    Cons

    Can be difficult to gain traction on building your business.

    Advice to ManagementAdvice

    Give new trainers better compensation to reduce turnover.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good Place to Start Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Equinox Personal Trainer  in  San Francisco, CA
    Current Employee - Equinox Personal Trainer in San Francisco, CA

    I have been working at Equinox Fitness full-time for more than 8 years

    Pros

    Plenty of in-house educational opportunities
    Beautiful, clean facilities
    Very friendly staff- I love my coworkers
    Good benefits package for those who stay at full-time (42 training sessions per 2-week pay period)

    Cons

    I agree with the reviewer who called it "a cold, soul-less corporation"
    Both the trainers' office and break room are cramped, poorly-maintained spaces
    Demeaning advertising campaign that objectifies bodies, rather than celebrating and encouraging health from within, and fitness as a lifestyle
    Too much emphasis on trainers "hitting their numbers" (ie, crank out as many training sessions as you can), and these performance numbers are emailed out to all the other trainers to foster competition (ugh!)
    For many trainers, their own health and fitness falls by the wayside as they struggle to keep up their session load, attend meetings, etc.
    Trainer burnout and mediocre earnings = high turnover
    The majority don't make even close to $100,000. Half that number is closer to reality.
    These clubs are built in expensive areas, and trainers need to live nearby if they want quality of life. It is challenging to pay local rents, let alone be able to afford to buy a house here.
    Getting new clients will rely, in good part, on your hitting up the Membership Advisers on a regular basis.
    More and more new trainers being added on a regular basis, so getting new clients and staying at full-time status becomes even more of a challenge for many

    Advice to ManagementAdvice

    Trainers need to be treated like the gold they are to these clubs. Consider ways to create more work-life balance, assist in helping your staff find affordable local housing, give trainers clean, modern areas with enough space in which to do office work and rest, eat, etc. Value the trainers' time- use in-person meeting sparingly. Be honest about earnings expectations. New client leads should be facilitated through the personal training department manager and should not depend on how chummy the trainer gets with the MA's. Keep the process fair.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Do whatever it takes to HIT!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Equinox Fitness full-time

    Pros

    Work in a beautiful gym with your own office. Beautiful people everywhere.

    Cons

    A lot of politics involved in the sales division. You will learn what making over 100 phone calls per day feels like.

    Advice to ManagementAdvice

    Keep doing what you have to do to find the right people for your team. It takes a special sales person to make it in this business.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Unfair pay, poor management, they make you do free chair massage and free work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  West Hollywood, CA
    Current Employee - Anonymous in West Hollywood, CA

    I have been working at Equinox Fitness part-time

    Pros

    Free gym membership, free water

    Cons

    Low pay, snooty people, very very slow.

    Advice to ManagementAdvice

    Stop hiring more people than we need

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Growth Mode = Churn & Burn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equinox Fitness full-time for more than 3 years

    Pros

    Benefits are great. Free Gym Membership.

    Cons

    Disorganized. Lack of Communication. Culture of Fear at times. Daily scrutiny of sales numbers.

    Advice to ManagementAdvice

    Career development for your employees is necessary if you wish to take the brand to the next level. Without it, you will lose talent with valuable institutional knowledge that is necessary to maintain the business as you have established it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Good company

    Current Employee - Membership Advisor
    Current Employee - Membership Advisor

    I have been working at Equinox Fitness full-time for more than a year

    Pros

    Decent compensation and friendly people

    Cons

    Way too many hours and no reall time off

  10.  

    Personal trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equinox Fitness

    Pros

    His is a great place to start out as a trainer. The education is free and very thorough if you pay attention. After that it's like any other big gym. If you hustle and live in the gym for the first 6 months, you can do pretty well. It's not a good gig for part timers.

    Cons

    He company is growing very fast and the quality of trainer that are coming in seems to be getting watered down the same is true with management where there is a high turnover rate.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    It was a love / hate relationship with my job at Equinox

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Advisor  in  Greenwich, CT
    Former Employee - Membership Advisor in Greenwich, CT

    I worked at Equinox Fitness full-time for more than 3 years

    Pros

    The upside is, if you are a truly great salesperson, you will get a lot of enjoyment out of selling a great brand that you believe in. You get to workout for free, as you will get a free membership to all the clubs. You get amazing discounts on everything in the clothing shop as well as the health spa. Great ways to sell more product by knowing how to sell it by personal experience. The shop sells more because members can see what it looks like on, by you wearing it to work. The atmosphere is a fun one! There are great people who work there and the music is always playing great tunes, even BEFORE you hear them on the radio.

    Cons

    The challenges are, that once you have sold memberships for that particular month, management doesn't allow you that extra time with your members to properly "on-board" them. So you feel as if you have created a nice connection with this person and were there every step of the way, until they joined and then you were off trying to get more sales for the next month. It is a bad business plan. You create a trust with this person and then you just cannot spend time with them. There are a lot of times when the "rules" are changed all of a sudden for that particular sale. One person can "give" this with membership or sell a certain way, while others cannot do the same. Management has you create a lot of broken promises just to get the sale. You will get a lot of the management saying "you are the best, you are the hero, you are our best salesperson here!" Yet, the next month, if you don't have a sale right away, it turns into "what are we doing wrong here, why did you do it this way, have you called the person, let's sit down and practice" It is the most bizarre way to manage. They manage by fear rather than by praise

    Advice to ManagementAdvice

    My advice would be to hire someone where there only job is the on-board new members. Almost like a concierge, you introduce this person during your walk-through and the member knows that if there are any questions they have, no matter how big or small, they can go to this person to help them. Management certainly doesn't have the time to do that with all the new members from month-to -month. Goodness knows Equinox has the money to hire this kind of person. Change up the old school management style. Management now is taught to manage based on fear, rather than manage based on praise. I truly believe you will have a much happier employee that way, and in turn, a happy person will produce more. Keep the rules the same always as far as salespeople and the "up" system. That can create a lot of animosity with the sales team when one is favored more than another. The management always favors one over another and I have been in th favorites chair and it doesn't feel good because you just know it's wrong to your teammates. Also, with all the money that Equinox has, they should reconsider how much they pay their salespeople. You put in at least 50+ hours a week and the pay structure should mirror that. The exceptional sales people should get more commission per sale and all should get more commission period. Also on a one year contract that you reactivate after a year, the commission should be the same as a new sale.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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