Equity Residential

  www.equityapartments.com
  www.equityapartments.com
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Equity Residential Reviews

Updated July 27, 2014
Updated July 27, 2014
131 Reviews
3.2
131 Reviews
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Equity Residential President, CEO, and Trustee David J. Neithercut
David J. Neithercut
87 Ratings

Review Highlights

Pros
  • decent compensation and benefits package (in 8 reviews)

  • Good benefits and a nice corporate structure with healthy and energetic management (in 7 reviews)


Cons
  • Some of the local upper management were so far removed from reality (in 16 reviews)

  • Consistently lectured on customer service is important and training for (in 10 reviews)

More Highlights

30 Employee Reviews Back to all reviews

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  1.  

    A Smaller Version of Our National Debt and Class Crisis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leasing Consultant
    Former Employee - Leasing Consultant

    I worked at Equity Residential full-time for more than 8 years

    Pros

    keeps higher quality communities, sheds older product

    Cons

    Property mgrs with a small staff make approx $40/hour including bonus, but work very few hours. Average time in office bumps this to double, a huge money leak for such a profit-driven company. The money could be spent for a decent hourly pay structure, or better upkeep of properties, and probably both. The result to staff is like a sick call for 4 hours every day. No salaried time clocking or time off accountability. Numbers above don't include commissions, which they are allowed to receive with very little resident engagement. Greed is contagious! The student is now the master. One office won't take incoming calls, or unlock doors for walk-in customers. How's that working for Equity? A franchise mentality with no franchise rules. Many mgrs think this is an American work ethic after long years of only one employer, while hourly employees grind in and out the door based on work load and pay. Increase in WA minimum wage next year will be troublesome for the company. Customer service has always been a problem for Equity because it can't be automated completely. Wrong business. 90% of resident issues are from lack of service or staffing, since no one seems to know how many people are supposed to be at work on a daily basis. There is a disconnect with anyone in upper management who used to work on site. The pace of the workplace has changed but their memories are all they relate to.

    Advice to ManagementAdvice

    Instead of bragging about earnings and metrics, invest a little to learn life on the site. It is much like the old country western song Harper Valley PTA. Alliances determine what is done and what is hidden. They might as well be in a different country than the Regional Manager overseeing things. One of the onsite scandals is going to be your "Enron". Find out what you can get for your total wage budget and how to train managers -- take a business class! Costco can make money and look out for its front line employees. Many have done it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Northern California - San Francisco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sam Francisco
    Former Employee - Sam Francisco

    I worked at Equity Residential full-time for more than 10 years

    Pros

    Most of the people who work for the company really care about the company

    Cons

    Some of the local upper management were so far removed from reality. One new guy from the east coast to the management side only understands the dollar and nothing about customer service, very cut throat. There are two guys who just run around the office like a loose cannon.

    The company really needs to reevaluate pay. New people are coming in with much higher salaries and all you do is louse or good long term associates.

    Advice to ManagementAdvice

    Keep a closer on on what's going on with your local management teams. I would have loves to stay with the company and had many good years with them, but it just go to out of controls and the the pay at every other company is much better.

    Best thing that could have happen to me was moving on. I hope someone brings some change.

    Doesn't Recommend
    Negative Outlook
  3. 3 people found this helpful  

    Lacks culture and leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Equity Residential

    Pros

    Blah blah blah blah blah-

    Cons

    Regional level leadership have their best interest in mind, not yours or your teams.
    No employees to - figure it out!
    Worked 7 days straight to bad - figure it out!
    You are expected to create miracles with nothing, when you pull off those miracles, it's written off, if your not an inner circle employee, or at a flagship property

    Outside the box creative thought is not allowed, or tolerated.

    Many hidden agendas.

    Advice to ManagementAdvice

    Get a clue

    Disapproves of CEO
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  5. 3 people found this helpful  

    Leasing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leasing  in  Seattle, WA
    Current Employee - Leasing in Seattle, WA

    I have been working at Equity Residential full-time for more than 5 years

    Pros

    There are really no pros to working for this company

    Cons

    Poor Management and unethical company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Do Not Care About Their Residents or Employees, it's all about revenue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Equity Residential full-time for more than 3 years

    Pros

    Great Training and that's it

    Cons

    All about numbers, too many metrics & stressful micro managing. All the employees are stressed, unhealthy work environment. Crazy work load, no overtime pay but they expect you to complete it. Careless about the residents

    Doesn't Recommend
    Disapproves of CEO
  7. 2 people found this helpful  

    just say no!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance Technician  in  San Francisco, CA
    Former Employee - Maintenance Technician in San Francisco, CA

    I worked at Equity Residential full-time for more than a year

    Pros

    there is a whole world out there test the waters

    Cons

    this company should be shut down or at least investigated they want to be a Brand but fall short in every way!

    Advice to ManagementAdvice

    look at the reviews given to your CEO! look at the numbers of your turn over! and most all look at your resident surveys!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Very negative experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leasing Consultant  in  Redmond, WA
    Former Employee - Leasing Consultant in Redmond, WA

    I worked at Equity Residential full-time for more than a year

    Pros

    Discount rent was the only perk.

    Cons

    Low pay. Terrible work conditions. Cut throat management.

    Advice to ManagementAdvice

    Drop in unannounced and see what's really happening on property.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Avoid at all Costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Snr Leasing Consultant  in  Washington, DC
    Current Employee - Snr Leasing Consultant in Washington, DC

    I have been working at Equity Residential full-time for more than a year

    Pros

    Salary is commensurate to work
    Good health insurance programme
    Largest owner/operator of apartment homes in the U.S.
    Properties located in prime locations

    Cons

    Salary:
    Salary is average for the industry 14-16 per hour. If you are considering working here you need to know the first 2-5 sales are non commissionable each month! The goalposts are changed monthly so do really well and the target is higher next month. They got rid of Assistant Manager Positions, there are Senior Leasing Consultant roles instead - which have all the duties of an Assistant Manager with much lower pay.

    Resident Relations:
    No budget for resident events. No move in gifts for Residents - even if you want to pay out of your own pocket they won't allow it. No coffee, There are nationwide competitions for Residents with no actual prize - winners just get mentioned on website. I'm lucky to work with an awesome team onsite and we make the best of what we have to work with to make residents happy.

    Shady Promotion Procedures:
    Internal recruitment does not follow best practice HR. You've got to learn how to play the game to get promoted. There is extreme favoritism and Regional Managers and Community Managers act like a gang - a prior review accurately said its like high school. Promotions are granted on a shoe-in basis, word-of-mouth, some positions are not even advertised.

    Training/Development:
    To cut costs, training courses are completed online on company computers. This means if you work at a busy property you must say back and complete this in your own time, unpaid, or leave the course running on your PC whilst you do other tasks. An ineffective and cheap method of training.

    No Decision-Making Authority on-site:
    There is no autonomy given to Property Managers, day to day resident relation decisions and account decisions must be approved at HQ, Regional and VP level, making decision making embarrasingly slow and held up with red tape. (for example adding a simple parking charge) There is a huge level of distrust between Snr. Management and properties resulting in an archaic style of micromanagement and resentment amongst property staff.

    Bad Reputation in the Industry:
    Recruitment Agents have told me working for Equity is a bad mark on your resume because of how they operate. Renowned for being a cheap company, terrible customer service, focused on cutting costs, and imposing hidden costs on Residents. As a publically traded company Equity makes no attempt to hide the fact that its prime focus is on the shareholders and chairman of Equity. Just google 'Forbes interview Sam Zell Grave Dancer' - where our Chairman boasts about dancing on other peoples mistakes and profiting from it - this article was internally promoted and applauded and is a true reflection of the company culture and management style.

    Advice to ManagementAdvice

    Move away from being a cheap brand and spend money on Residents and Communities. Make this a company staff can be proud of. Changing the customer service policy and quality of services would make this most revered company in the industry.

    Internal recruitment processes are way too casual and should be transparent and competency based. You may be bringing in the dough for the shareholders but when Residents move out the majority are never renting with Equity again. Goodwill /Reputation is more important than immediate financial gain.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Equity Residential full-time for less than a year

    Pros

    The pros that I saw are health coverage and days off

    Cons

    Their systems that they currently have in place are horrible. They use an internal size to locate things so they've lost the "human touch" You are penalized for asking someone for help. The metrics are by far the worst I've seen in property management.

    Advice to ManagementAdvice

    I'm not sure what to say as this seems to work for you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    former senior service tech san francisco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Service Engineer  in  San Francisco, CA
    Former Employee - Senior Service Engineer in San Francisco, CA

    I worked at Equity Residential full-time for more than a year

    Pros

    holidays the property shuts down everyone needs down time

    Cons

    the ride the horse till it drops then eat the horse mentally of this company is shocking! their core values are joke... my senior service mgr said he and the regional loved the stress?! no team work no trust sad company!

    Advice to ManagementAdvice

    lead from the ground up or you are head for failure.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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