Estée Lauder Companies

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Estée Lauder Companies Reviews

Updated Jul 3, 2014
All Employees Current Employees Only

3.3 236 reviews

88% Approve of the CEO

Estée Lauder Companies President, CEO, and Director Fabrizio Freda

Fabrizio Freda

(108 ratings)

66% of employees recommend this company to a friend

Review Highlights

Pros
  • Decent work-life balance, which - for most people - offsets the low pay(in 23 reviews)

  • Great benefits,Amazing, creative, friendly, great customer service, quickly recognized(in 12 reviews)


Cons
  • Work/life balance in Marketing role not always achievable(in 9 reviews)

  • And that is why some senior management don't seem to be competent at all(in 14 reviews)

18 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Poor growth, poor pay.

    Manager (Current Employee) New York, NY

    ProsTerrific co-workers in my department.

    ConsIf they find out that you are looking for another job, you will be fired.
    People are often promoted who do not have the requisite skills.
    Limited opportunities for career advancement.
    Highly disorganized HR department.
    Tons of red tape.

    Advice to Senior ManagementBe more flexible with your employees in terms of compensation, job advancement, process.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Disappointing & Demoralizing Experience

    Manager (Current Employee) New York, NY

    ProsNice co-workers, good work-life balance

    ConsIf you're a Results-Driven, motivated and skilled employee who supports a rational, merit-based approach to employment decision-making and takes ownership and accountability for your work, this is NOT the place for you; organizational/"reporting" structure in many departments is senseless and irrational; policies and procedures are implemented with little to no regard for actual substantive value or effect; promotions, salary has little to nothing to do with actual merit; culture is one that tends to avoid confrontation of issues so problems seem to linger on needlessly, yet ever so pervasively; in certain departments the employees who are the best workers and most skilled & accomplished are treated the poorest (i.e., more and more work is given to them and taken away from the less diligent and responsible ones -- yet the latter is rewarded with advancement opportunities and in pay while the former receives nothing . . . but for the additional work originally assigned to others for completion); again, and it is worth repeating: advancement opportunities and salary grade essentially has nothing to do with merit.

    Overall, opportunities are minimal; environment is demoralizing, bleak.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    MAC Cosmetics - Bad experience

    Anonymous Employee (Former Employee)

    ProsBrand with great Equity.

    ConsI worked at MAC Cosmetics, which is sadly not the same as other Estee Lauder brands. The drama was overwhelming, low organizational morale and poor motivation from the leadership team.

    Advice to Senior ManagementTreat your employees with respect and value their opinion.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

    1 person found this helpful  

    Disrespectful

    Executive Director (Current Employee) New York, NY

    ProsGood benefits, nice office, good views of central park, nice area, close to the apple store,
    super sweet mail room and messenger service employees, nice vacation (although you are discouraged to take it all at once and are expected to be available)

    Consvery understaffed, overworked, cut throat, no value to human nature, un inventive, systems upon systems, upon systems that make it impossible to create anything remotely creative, very political, bad lighting.

    Advice to Senior ManagementTreat your employees like humans, communicate, create an atmosphere of team work and comrade not the opposite

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Work hard? Have amazing sales? It's never good enough!!

    Account Coordinator (Former Employee) Chicago, IL

    ProsThe pros to working for Estee Lauder Corp:
    -The wonderful customers I came into contact with each time I worked in store
    - I made life long friends with some of my fellow co-workers while we were in the trenches together

    ConsThe cons to working for Estee Lauder Corp:
    -Absolutely zero regard for their employees as human beings. You are simply someone to make them money and bring in more customers to the counters. If a counter isn't doing well, or an event doesn't go well, you are garbage, no matter how fantastic your track record is.
    -Slave labor. Working behind the counter with these poor women is just that. Slave labor. Long hours, on your feet and some days I didn't even get lunches or breaks if business wasn't good.
    -Stress. I can't tell you how many times my cell phone rang throughout the day with my Account Executive calling me ripping me a new one because business was down at a store I wasn't even at that particular day.
    -No advancement. They bait you during your interview, promising dreams of becoming an Account Executive or Territory Manager if you work hard. Forget about it. Those women have had those jobs for what seem like centuries and aren't going anywhere. Plus, they aren't the type of women you want to work for. We called them the "Mean Girls" because that is exactly how they acted.

    Advice to Senior ManagementClean house. Get rid of the "Mean Girl Club" that currently manages your Chicago territories for Estee Lauder and Clinique.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Don't work here

    Counter Manager (Former Employee) Biloxi, MS

    ProsFun playing with the make up
    Customers are great

    ConsManagement sucks
    Account executives need training
    too much micromanagement
    No recognition

    Advice to Senior ManagementYou need to improve a lot of things. I nearly worked here for 5 years and I have seen the company change in many ways. Not much of it was good though. I had one amazing AE in the 5 years I worked. I had a total of 4 AE's. Seriously look at these reviews. Seems most of your employees are dissatisfied. That should tell you something.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    5 people found this helpful  

    Bullies and Incompetence Galore

    Marketing Administrator (Former Employee) New York, NY

    ProsLooks good on a resume; decent health benefits/corporate discounts; reasonable work/life balance.

    ConsEstee Lauder--once considered to be the "gold standard" of places to work in the beauty industry--is swiftly on its way to becoming the laughing-stock of the business world. Due to severe mis-management, politics, and overall incompetence, this company is on a swift decline.

    To start: Most of senior management has been with the company for 20+ years. Although on paper this sounds good, these people were obviously hired at a time when being "street smart" and "scrappy" was enough to get you to the top of the beauty industry. As a result, Senior management is filled with nasty, unprofessional, spendthrift, poorly-educated women who think nothing of bullying their employees into submission. Every day at the office is like an episode of "Real Housewives of New Jersey." Seriously.

    And God help an employee that might actually want to pursue higher education. When a former colleague informed her manager that she was going to attend business school, she was actually informed that, "It was fine if she wanted to do that for herself personally, but it wouldn't help her advance [at Estee Lauder]". Said employee was then informed that she was so "lucky" to have the opportunity to work at Estee Lauder, that she should be happy fetching coffee indefinitely.

    There are zero career growth opportunities (once again, due to the jealousy of the fore-mentioned bully sorority), and the employee turnover is extremely high. Not to mention the fact that the salaries are only about %75 percent of industry standard pay.

    I started working at Estee Lauder with high hopes, but unfortunately, this place is a real-life version of "The Devil Wears Prada."

    Advice to Senior ManagementFabrizio Freda has started to do the right thing by "eliminating" some of Upper Management's most offending culprits, but he really just needs to do a clean sweep of the upper ranks. There are many promising middle-managers who work hard and who want to do a good job--but unfortunately they leave as soon as they realize the culture they are up against. End this culture of bullying and bring back the qualities that Estee Lauder used to be praised for!

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    A place to get started, leave quickly and find a better opportunity

    (Former Employee) New York, NY

    ProsIf you seek an independent work environment, significant employee discounts (especially during the Holidays), extra Holiday vacation days...this company is for you

    ConsPolitical, too many incompetent senior managers, many unhappy employees: pessimism and anger with the company, little motivation (unless you network yourself behind your supervisor's back) for upward mobility, uncertainty about any career advancement, nonexistent HR department, no team building...etc etc etc

    Advice to Senior ManagementSimilar advice to the responses below, increase employee satisfaction and replace the "old timers" who have no qualifications for their position but are still collecting paychecks

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Some key considerations about this company

    Project Manager E-Commerce (Former Employee) New York, NY

    ProsHigh-profile and prestigious client, international brands, many different countries of operation, travel, international business experience, fast-paced work environment, beauty and fashion.

    ConsVery political company, "cut throat" and arrogant culture, lack of long-term vision, team spirit and cultivation of new ideas. Middle managers tend to hoard information in order to appear more knowledgeable/powerful and get promoted rather than share information with the team to make everyone successful. Innovation has stalled at this company because the managers are more motivated by the politics than by taking a long-term view of where the prestige cosmetics industry and the brands they own are headed.

    Advice to Senior ManagementSenior managers of the company should have an "open door" policy so that anyone, at any level and from any division, can air ideas, information, knowledge, etc. in a trusting and safe environment. Process and knowledge-sharing protocols need to be developed, implemented and clearly communicated.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Not sure what they're doing.

    Anonymous Employee (Current Employee) New York, NY

    ProsYour job is secure. There is little demand from management to accomplish much and very low stress if you aren't ambitious. It's typically easy to get the material resources needed to complete a project.

    ConsThere is little to no organization of ideas. New projects are poorly developed. Structure is middle-management heavy and most new ideas are subject to the whim of whatever vice president happens to have involved him or herself on that project that week. Senior management seems to be completely insulated from all lower level happenings and as such middle management seems to be held to no standard whatsoever. High level directives trickle down as empty jargon, typically regurgitated until the new word du jour is issued. In short, there is no viable development process nor does there seem to be any interest in adopting one. Moral among staff is very low and management seems indifferent to addressing this matter. I am interested to see the exodus when the economy improves.

    Advice to Senior ManagementListen to people on the ground. Let go of the petty interoffice politics. Be more transparent and open to communication. Stop turning competent chemists and engineers into ineffective managers solely to placate the compensation models created by HR.

    No, I would not recommend this company to a friend

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