Estée Lauder Companies

  www.elcompanies.com
Work in HR? Unlock Free Profile

Estée Lauder Companies Reviews

Updated July 29, 2014
Updated July 29, 2014
252 Reviews

3.4
252 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Estée Lauder Companies President, CEO, and Director Fabrizio Freda
Fabrizio Freda
115 Ratings

Review Highlights

Pros
  • Decent work-life balance, which - for most people - offsets the low pay (in 23 reviews)

  • Great benefits,Amazing, creative, friendly, great customer service, quickly recognized (in 12 reviews)


Cons
  • Work/life balance in Marketing role not always achievable (in 10 reviews)

  • And that is why some senior management don't seem to be competent at all (in 14 reviews)

More Highlights

48 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Toxic environment, good name on your resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Former Employee  in  New York, NY
    Current Employee - Former Employee in New York, NY

    Pros

    Company name on your resume once you want to leave. Benefits are great, elaborate holiday party and free or discounted beauty products from leading luxury brands.

    Cons

    In a company that has mostly women employed and at the helm, there is a seriously toxic culture. Instead of women trying to enhance and elevate one another, it is more about putting other women down to get ahead. There is no trusting anyone you work with, not a collaborative environment because people are always looking to get the credit. The particular department I worked for was exceptionally toxic, if you did not conform to the group or did not become who the head of the department wanted you to be, there were major consequences. At times crying in the bathroom was my only resolve. Also--compensation is TERRIBLE, below market for NYC. Also, work long hours and limited work life balance.

    Advice to ManagementAdvice

    There are brilliant younger women with amazing ideas who do not want to be your coordinator or admin assistant for the rest of their lives. This is your opportunity to make a difference and be a mentor. Bring the younger folks to the table and let their ideas be heard. Maybe senior management and entry level folks can all learn from each other. Otherwise the company will continue to have high turnover and be stuck with the antiquated processes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Needs Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    Pros

    They offer a good benefits package to full time employees including health, dental, 401k and tuition reimbursement. The employee discount is generous and they give you free products for your birthday.

    Cons

    Hourly pay is poor and the raises are pathetic. District and executive managers typically only communicate with the store managers and visits are always scheduled. As a result, the store managers are basically unsupervised so they break the rules and do whatever they please. There are no incentives or rewards for reaching sales goals. There is little opportunity for advancement. Employees are expected to work nights, weekends and holidays.

    Advice to ManagementAdvice

    Management should re-evaluate hourly wages. Upper management should pay more attention to what is going on at the store level and ask for input from store employees, not just the store managers. Implementing an incentive or reward system for sales goals would make a big difference. HR should be more available to employees so that they are aware of their benefits.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Riches to Rags

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    At first I loved it - there are some wonderful and hard-working people at EL.

    Cons

    It's the executives I had a hard time with. I've never seen people more full of themselves! And the fear they invoke in the people who work the counters! Come on - it's just lipstick, as we used to say.

    Advice to ManagementAdvice

    Get real. Just because you're a VP or above gives you no right to treat people with less dignity and regard. Bring that nose down a notch.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Needs Some Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor  in  Green Bay, WI
    Former Employee - Beauty Advisor in Green Bay, WI

    Pros

    Personally, the only thing I really enjoyed about this company was being able to work with such great products.

    Cons

    They have too high of expectations and don't even consider the region you're living in and how that may affect sales. The company is always changing and making things more confusing for beauty advisors. This job is really not worth the pay, and the sense of community among the company and your coworkers is just not there. The best choice I ever made was leaving this company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Very unsatisfying place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Cushy pay for not much work

    Cons

    Terrible office morale; lots of cliques; try to get you to spend your paycheck on Estee Lauder products

    Advice to ManagementAdvice

    Spend more time worrying about how happy your employees are

  7. 3 people found this helpful  

    New CEO/CFO leave a lot to be desired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good People, good medical and dental benefits, tuition reimbursement program, generous product discounts, ability to travel world wide, corporate casual dess code

    Cons

    Work life balance, salary, devalue exiting employees, long hours expected with no compensation as everyone is "exempt", lack of overall employee appreciation. Each year more and more is taken away.

    Advice to ManagementAdvice

    Try sticking to the core values that Mrs. Estee Lauder and Mr. Leonard Lauder talked to. Their PEOPLE were their greatest asset. Now that Mr. Leonard Lauder is no longer as involved the new CEO/CFO do not post every available position internally and first recruit from the outside. They pay them higher salaries and then they do less. We have let many full time employess in Manufacturing go to cut costs yet 10 more "gratuitous" SVP positions are created that nullify the cost savings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Lack of respect/recognition for all employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Free products, good benefits, some great people, great location.

    Cons

    There's a very competitive, sometimes catty atmosphere among some of the young women which can make you feel like you're in middle school. HR does not go the distance for the lower-level employees; it's politics and who you know that seem to determine promotions, not hard work. Extremely rigid with corporate rules: for example, you're expected to be available nights and weekends, yet they can't be bothered to pay for your mobile devices if you're below a VP level, regardless of your job function.

    Advice to ManagementAdvice

    Treat all your employees with respect, not just the executives. Reward and recognize them for working hard.

    Doesn't Recommend
    Approves of CEO
  9.  

    Absentee leadership at best...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Supervisor
    Former Employee - Production Supervisor

    Pros

    On one hand, Estee Lauder is a widely known brand so that should help me get my foot in the door at another company. Compared to my previous internships, I can actually say that I was responsible for more within my first month than I was at all of my internships combined, which for me is a good thing.

    They can also be incredibly generous in terms of overtime.

    Cons

    The particular location I worked at suffered due to absentee/incompetent leadership and unfortunately, as a new person attempting to point this out, I was often met with a general "suck it up, that's how it is" type of attitude. This attitude spilled over into other colleagues who in turn would generally complete the least amount of work possible because as the intern, I was expected to somehow finish the work too as though my weeks of experience could rival their years. Once again, I was expected to grin and bear it as an intern

    Advice to ManagementAdvice

    Treat your interns better especially if you want them to stick around and grow into a full timer. The job itself is fairly straight forward provided the managers actually develop a better system of accountability (both short-term and long-term) and began to communicate important information in a clear concise way. Stop wasting time with trivial projects when those issues the projects are intended to solve could simply be resolved if fellow employees did their job correctly.

    The potential for greatness is there but it's muddled with petty office politics, nonchalance from management, outdated resources, and a general feeling of negativity pervading the place from the top down. I challenge that particular plant to live up to what they claimed during the interview process- a constantly growing company that delivers mentorship, advancement opportunities, open-door communication, etc.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Okay, I guess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good benefits, Health Online Division, Good Stock Values.

    Cons

    They draw the line strongly between Directors and Managers, disheartening. Not a lot of "Did a good job", not very social, very strong ROI based company, NO 360 reviews.

    Advice to ManagementAdvice

    Better employee development, Rethink some of upper management - with 360 reviews this could be achieved.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Horrible management!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor
    Former Employee - Beauty Advisor

    Pros

    + Gratis (Rewarded with free merchandise)
    + Store Discounts
    + Meeting new people/ building relationships
    + Makeup Artistry
    + Pay almost triple for drive time for seminars
    + Be up to date with latest trends and fashion
    + Learn new make up techniques
    + Meet well known makeup artists

    Cons

    - Management are rude and immature
    - Setting up for failure
    - Huge sales goals
    - Annoying customers with constant phone calls
    - Strict dress code
    - Vendor and store pressure
    - Low hourly and commission for job duties
    - Slow room to grow within company (when most management or coordinators have been there for 25+ years!)
    - Little benefits

    Advice to ManagementAdvice

    You need to remember that our "philosophy" is all about the woman and her decisions, we do understand that we are in sales, but if that client doesn't want to purchase all the time...we can't shove it down her throat or she will never return. Recruiting, phone calls and constantly sampling to our clientele does help grow sales, but it's up to the customer to define her own experience (which is in our "philosophy" and Estée Lauder's own words!) Upper and lower management also need to understand that we do have our own voice and you can't ask us a question and expect us to try to answer when you already think you "know" the correct answer out of our own mouths. No wonder why you guys go through Beauty Advisors like hotcakes!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Worked for Estée Lauder Companies? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.