Esurance

  www.esurance.com
  www.esurance.com

Esurance Reviews

Updated October 27, 2014
Updated October 27, 2014
201 Reviews
3.7
201 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Esurance President and CEO Gary C. Tolman
Gary C. Tolman
135 Ratings

Review Highlights

Pros
  • Somewhat decent work/life balance after you put some time into the company (in 17 reviews)

  • Company is growing - an exciting time to be a part of it (in 12 reviews)


Cons
  • Work Life Balance : They will call you anytime in night to fix "Urgent" issue (in 17 reviews)

  • No work life balance, heavy workloads, and no light at the end of the tunnel as of right now (in 6 reviews)

More Highlights

32 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    I would not suggest this company for a long term stay.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Esurance full-time

    Pros

    Every now and then there are company lunches if employees donate up to a certain dollar amount to a local cause. Bonuses are pretty stable, though I heard one year they didn't pay any out. Tries to promote and celebrate diversity within the workplace.

    Cons

    Performance reviews are something of a farce. In reality very limited educational opportunities. Many teams suffer from a significant amount of micromanagement.

    Doesn't Recommend
  2. 1 person found this helpful  

    a learning experience

    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Esurance full-time (more than 5 years)

    Pros

    A good group of employess

    Cons

    Understaffed and no room for advancement

    Advice to ManagementAdvice

    Encourage and reward the employess

  3. 1 person found this helpful  

    Supervisor/helpdesk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Sioux Falls, SD
    Current Employee - Supervisor in Sioux Falls, SD

    I have been working at Esurance full-time (more than 3 years)

    Pros

    Anyone who's computer literate and eager to learn can work here. Middle management seems to care about employees. Most of them really impress me. Some seasoned employees. Ok benefits. They want to challenge their employees to challenge themselves. Highly competitive when looking to promote in some areas of the company. There are numerous ways to network yourself in a fast paced, rising company. Paying for the initial cost of getting licensed. Small bonuses at month end. Some incentives. Catering in the break room. Somewhat decent work/life balance after you put some time into the company. Possibly of a new challenge daily. You always learn something new. Employees suggestions has helped save the company a lot of time and hassle in some situations. Always somewhere you can promote to. Multiple locations nationwide. Sioux falls office is probably the best place to work out of all the others. Lots of different dept in one building allows for creative ideas to improve the company. They aren't there yet, but some of Management/Corp have good minds for where to go with the company. Management is always trying to find ways to help reps succeed and to also improve the company.

    Cons

    There are people who are major players in the company who are making big decisions, who seemingly have no idea what it's like for the Dedicated employees who interact with customers. There are people making changes who have never had to sit and be verbally abused by a customer because of processes and daily pain points.

    That aside, I feel that nobody working in SA/TL spot is being paid a respectable wage compared to expectations (or other businesses in the area) At the very least a minimum starting wage of $15-$17 per hour in Sioux falls would be competitive to what I've been offered at other companies. SA alone handles a good number of major functions of the company. The company "revised" the pay structure, but all that means is you still don't get paid more based on expectations changing as frequently as they do. We do what we do, very well for the most part. It'd be nice to be recognized for that from time to time.

    I've been with the company for over 4 years and have been treated decently. Unfortunately, after looking at other jobs in different call centers, and other insurance companies, I've realized that we are very under paid for what we are asked to do. I have been hearing the same from other teammates as well. I'm sticking it out to see how the changes go. Not sticking around more than another year if pay doesn't improve.

    Advice to ManagementAdvice

    How in the heck has nobody attacked the issues we have daily with our LCSRs. I used to be proud to say I got to where I am now because of the things I learned there. However, when you pay them (and most anyone in team lead and lower paybands) as little as you do, for what you expect from them....we get the San Antonio office. The sups and TLs there (with exception to a select few) must not coach their reps at all. I've sent numerous coachings on 9-10 agents there and I continue to see the same issues. Hold reps accountable for their mistakes. Corrective action for quality needs to be addressed. Simply because it never happens. Some sups in SF and San Antonio need to be looked at very closely.

    Neutral Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Bumpy Ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Analyst in Rocklin, CA
    Current Employee - Product Analyst in Rocklin, CA

    I have been working at Esurance full-time (more than 5 years)

    Pros

    There are some amazing, talented and dedicated people working here. It could be an amazing place to work and grow, because there are always new projects and new systems being created.

    Cons

    There is a huge gap between the goals and the promises made to Allstate and whats possible. It is well known that the most senior level product mgrs philisophy is "if I give a realistic timeframe, people will take their foot off the gas" and "I don't care, make it happen", it has turned what could be an exausting yet exciting environment into what feels like scaling Mt Everest every day, except that the mountain is growing as fast as you climb. You feel like you can't win, you can't succeed and you don't have time to do your best work.

    Advice to ManagementAdvice

    I believe goals can still be agressive and stretch your people, but must also be attainable. When new initiatives come, the business leaders should be involved in the decision making so that these decisions are not made in a vacuum, but are being made by the people who know what it takes and what else is also planned during that time and frankly whether or not it's possible. The more we promise unrealistic goals, it makes it harder and harder to trust leadership.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    A lot of work…a lot less appreciation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Network Engineer in San Francisco, CA
    Current Employee - Senior Network Engineer in San Francisco, CA

    I have been working at Esurance full-time (more than 3 years)

    Pros

    The company is growing fast right now so as long as you are not screwing up there is job security..at least for the IT department. There are a lot of talented employees that are good to work with and get the job done in spite of obstacles.

    Cons

    Micromanagement by mid level managers. Take a new idea to your manager and the answer is “we don’t do it that way”..the same idea when presented to your manager from their manager is the “best thing” and why aren’t we doing it?
    Overworked. No regard for your personal life when scheduling work. The new Work/Life balance project implemented over the last year basically just adds to your workload. They bring food in so you can work at your desk and thus get more work out of you.
    Lack of assessment and planning. Projects are implemented at a very fast pace without needed planning and testing. Works sometimes but other times it waste a lot of time and brings a negative outlook to the environment.
    People are treated as 2nd class resources. No recognition from management of a job well done. “Merit” raises, for the most part are just cost of living allowances and are handed out at the same rate for everyone. Job reviews are non-existent other that the self review which is required 2 times a year and then not mentioned or brought up in your manager’s review of you.
    Career development is nonexistent unless you are a “yes” man. Esurance has grown and succeeded “in spite” of these managers not because of them. Find a way to hear from the employees without the employee feeling like it will affect his/her job. Slow down and do it right.

    Advice to ManagementAdvice

    Everything good needs time. Don’t do work in a hurry. Go into details; it pays in every way. Time means power for your work. Mediocrity is always in a rush; but whatever is worth doing at all is worth doing with consideration. For genius is nothing more nor less than doing well what anyone can do badly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Micromanaged to Exhaustion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent II in Tampa, FL
    Current Employee - Sales Agent II in Tampa, FL

    I have been working at Esurance full-time (more than 5 years)

    Pros

    Esurance supports quite a few liberal ideals and liberal political and social agendas, and offers a casual-dress environment for employees. Employees are offered a work-at-home option after a certain duration of employment.

    Cons

    Sadly, we've devolved from an organic culture to a mechanistic/hierarchial one over time. Work-related phone time is closely monitored, repeated emails are sent inquiring as to your whereabouts, and casual breaks outside predetermined times are discouraged and associates are disciplined. (For sales positions,) paid time off cannot be used at the associates discretion without consequence; it can be used only when the scheduling department allows it. Even in the case of medical emergencies or family matters, one receives a demerit aka "occurance" if an associate deviates from their daily schedule (unless approved by scheduling.)

    It won't matter if you're the top salesperson; slack is very rarely given. That's great if you're a machine, but moderately inconvenient if you have a family or medical issues (non-FMLA related.) The sales monthly structure constantly changes and becomes more and more complex for an associate to track. It's nearly impossible to come even close to estimating what your month-end bonus will be, even by examining empirical sales data (that is, until almost the end of the month.)

    Opportunities for advancement are somewhat limited, and favoritism runs rampart during the promotion process. Merits are rarely examined and candidates are oftentimes chosen before the promotion process even begins (the promotion interview process being a formality for legal purposes.) We have assistant managers promoted here who have less than a year of Esurance employment and very limited previous sales and management experience. That's tough to justify if they haven't been given enough time to prove their worth before the "promotion interviews" , don't you think?

    Overall, the culture is tolerable if you're only looking for short to medium-term employment. Unfortunately, Esurance isn't the best option for long-term opportunities, and support for bettering oneself through higher education is a tedious and expensive process if one chooses to utilize the tuition-reimbursement process. If you need something to "tie you over" until you find something better, then try us out! Otherwise, it's best to steer clear and find a company that will better value you.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Comes up short

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Sales Agent in Tampa, FL
    Current Employee - Insurance Sales Agent in Tampa, FL

    I have been working at Esurance full-time (more than an year)

    Pros

    Large company back by a reputable organization in Allstate. Decent pay for the type of work being done.

    Extremely flexible when it comes to your schedule and balancing your work/personal life.

    Cons

    Moving up in the company is possible, but only if you are willing to play "corporate tattle tale"

    Upper management seems to have little experience and it is very apparent in their decision making. This makes it quite difficult to maintain high morale

    Advice to ManagementAdvice

    Don't be scared to hurt a high perfomer's feelings by telling them that they are doing something wrong

    Think more outside the box when promoting. Sticking to certain stereotypes is both unwise and unfair

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    IT\Dev culture needs help

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Esurance full-time (more than 8 years)

    Pros

    Company is stable and growing.
    Advancement can happen quickly if you plan correctly.
    Great salary and bonus structure.
    Great benefits and perks from parent company Allstate.

    Cons

    Quantity over quality for all IT (people, projects, processes, etc).
    High pressure environment with aggressive\unrealistic deadlines.
    High turnover and long hours. The best people leave after getting a good title for companies with better culture.
    The personal growth and training programs are a joke. IT forced to rush through something at the last possible minute because normal workload is priority.
    Blame and Shame mentality highly ingrained in the IT culture.
    Heavy reliance on offshore labor to "save" costs while increasing headcount.

    Advice to ManagementAdvice

    Make real, serious changes to the culture, starting with emphasis on quality over quantity.
    Reduce reliance on offshore, replace with one or two high performing local talent.
    Provide real investment in personal training and growth of individuals.
    Have all managers go through Arbinger Leadership training. Have every manager should read "leadership and self-deception".
    Slow the heck down and invest in improving existing systems and processes rather than always looking to increase throughput.
    Stop behaving like Esurance is still a small dot-com where everything can still be done quickly by a small group of people. It's not.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Lots of opportunities but only promoted if you are a friend or know the hiring manager as qualifications are overlooked!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance full-time (more than 5 years)

    Pros

    Great health benefits and flexible schedules in certain positions.

    Cons

    No career pathing if you are not best friend with hiring managers even if you're qualify for the position. No clear communications or feedbacks from direct reporting managers. Blockage of advancement by direct report supervisor. Supervisors have no people skills and they are disrespectful!

    Advice to ManagementAdvice

    Hire qualified Managers with people skills and have fair promotion procedures.

    No opinion of CEO
  11. 4 people found this helpful  

    Esurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Services in Rocklin, CA
    Former Employee - IT Services in Rocklin, CA

    I worked at Esurance full-time (more than 5 years)

    Pros

    I have never worked with such a great group of people in my coworkers.

    Cons

    Management leaves a lot to be desired. Lack in people skills, maturity, follow through.

    Advice to ManagementAdvice

    Management is lacking in people skills, and too many political games are played.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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