Esurance Reviews

Updated March 25, 2015
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Esurance President and CEO Gary C. Tolman
Gary C. Tolman
143 Ratings

35 Employee Reviews

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  1. Sales ( only about sales. I heard other departments enjoy their jobs.)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Esurance

    Pros

    The pay is decent but that is about it. I need this to be 20 words so... pay pay pay.

    Cons

    Lack of direction. No leadership presence from the site manager. Rich get richer environment. Absolutely no training over the last few years. New launches are always delayed and when they are finally released they either don't work or have a million bugs. Major issues that prevent policies from being sold exist and it takes months to fix. Monotonous work environment with absolutely no chance at a promotion.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. They had the right idea, just not at the right time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Brandon, FL
    Former Employee - Sales Representative in Brandon, FL

    I worked at Esurance full-time (less than a year)

    Pros

    Fun, relaxed work environment. Consistent schedule based on a shift bid

    Cons

    tenured reps know how to work the system into their favor. Company went through several changes and my team was constantly in the dark about everything (we had 4 different managers, they split up our team twice, had us perform job tasks on a whim such as starting a new project doing outbound calls which we did not apply for.

    Advice to ManagementAdvice

    communicate more to you new employees

    Doesn't Recommend
    Neutral Outlook
  3. Customer Service Representative (WAH)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Sioux Falls, SD
    Current Employee - Customer Service Representative in Sioux Falls, SD

    I have been working at Esurance

    Pros

    I work from home, and the convenience is the best part of the job.

    Cons

    You have to know within 24 hours if you are going to be sick. Otherwise you get demerits(points) against your work record.

    Advice to ManagementAdvice

    Learn some people skills, connect with your employees.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 3 people found this helpful

    I would not suggest this company for a long term stay.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Esurance full-time

    Pros

    Every now and then there are company lunches if employees donate up to a certain dollar amount to a local cause. Bonuses are pretty stable, though I heard one year they didn't pay any out. Tries to promote and celebrate diversity within the workplace.

    Cons

    Performance reviews are something of a farce. In reality very limited educational opportunities. Many teams suffer from a significant amount of micromanagement.

    Doesn't Recommend
  6. 1 person found this helpful

    a learning experience

    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Esurance full-time (more than 5 years)

    Pros

    A good group of employess

    Cons

    Understaffed and no room for advancement

    Advice to ManagementAdvice

    Encourage and reward the employess

  7. 1 person found this helpful

    Supervisor/helpdesk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Sioux Falls, SD
    Current Employee - Supervisor in Sioux Falls, SD

    I have been working at Esurance full-time (more than 3 years)

    Pros

    Anyone who's computer literate and eager to learn can work here. Middle management seems to care about employees. Most of them really impress me. Some seasoned employees. Ok benefits. They want to challenge their employees to challenge themselves. Highly competitive when looking to promote in some areas of the company. There are numerous ways to network yourself in a fast paced, rising company. Paying for the initial cost of getting licensed. Small bonuses at month end. Some incentives. Catering in the break room. Somewhat decent work/life balance after you put some time into the company. Possibly of a new challenge daily. You always learn something new. Employees suggestions has helped save the company a lot of time and hassle in some situations. Always somewhere you can promote to. Multiple locations nationwide. Sioux falls office is probably the best place to work out of all the others. Lots of different dept in one building allows for creative ideas to improve the company. They aren't there yet, but some of Management/Corp have good minds for where to go with the company. Management is always trying to find ways to help reps succeed and to also improve the company.

    Cons

    There are people who are major players in the company who are making big decisions, who seemingly have no idea what it's like for the Dedicated employees who interact with customers. There are people making changes who have never had to sit and be verbally abused by a customer because of processes and daily pain points.

    That aside, I feel that nobody working in SA/TL spot is being paid a respectable wage compared to expectations (or other businesses in the area) At the very least a minimum starting wage of $15-$17 per hour in Sioux falls would be competitive to what I've been offered at other companies. SA alone handles a good number of major functions of the company. The company "revised" the pay structure, but all that means is you still don't get paid more based on expectations changing as frequently as they do. We do what we do, very well for the most part. It'd be nice to be recognized for that from time to time.

    I've been with the company for over 4 years and have been treated decently. Unfortunately, after looking at other jobs in different call centers, and other insurance companies, I've realized that we are very under paid for what we are asked to do. I have been hearing the same from other teammates as well. I'm sticking it out to see how the changes go. Not sticking around more than another year if pay doesn't improve.

    Advice to ManagementAdvice

    How in the heck has nobody attacked the issues we have daily with our LCSRs. I used to be proud to say I got to where I am now because of the things I learned there. However, when you pay them (and most anyone in team lead and lower paybands) as little as you do, for what you expect from them....we get the San Antonio office. The sups and TLs there (with exception to a select few) must not coach their reps at all. I've sent numerous coachings on 9-10 agents there and I continue to see the same issues. Hold reps accountable for their mistakes. Corrective action for quality needs to be addressed. Simply because it never happens. Some sups in SF and San Antonio need to be looked at very closely.

    Neutral Outlook
    Disapproves of CEO
  8. 4 people found this helpful

    Bumpy Ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Analyst in Rocklin, CA
    Current Employee - Product Analyst in Rocklin, CA

    I have been working at Esurance full-time (more than 5 years)

    Pros

    There are some amazing, talented and dedicated people working here. It could be an amazing place to work and grow, because there are always new projects and new systems being created.

    Cons

    There is a huge gap between the goals and the promises made to Allstate and whats possible. It is well known that the most senior level product mgrs philisophy is "if I give a realistic timeframe, people will take their foot off the gas" and "I don't care, make it happen", it has turned what could be an exausting yet exciting environment into what feels like scaling Mt Everest every day, except that the mountain is growing as fast as you climb. You feel like you can't win, you can't succeed and you don't have time to do your best work.

    Advice to ManagementAdvice

    I believe goals can still be agressive and stretch your people, but must also be attainable. When new initiatives come, the business leaders should be involved in the decision making so that these decisions are not made in a vacuum, but are being made by the people who know what it takes and what else is also planned during that time and frankly whether or not it's possible. The more we promise unrealistic goals, it makes it harder and harder to trust leadership.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 4 people found this helpful

    A lot of work…a lot less appreciation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Network Engineer in San Francisco, CA
    Current Employee - Senior Network Engineer in San Francisco, CA

    I have been working at Esurance full-time (more than 3 years)

    Pros

    The company is growing fast right now so as long as you are not screwing up there is job security..at least for the IT department. There are a lot of talented employees that are good to work with and get the job done in spite of obstacles.

    Cons

    Micromanagement by mid level managers. Take a new idea to your manager and the answer is “we don’t do it that way”..the same idea when presented to your manager from their manager is the “best thing” and why aren’t we doing it?
    Overworked. No regard for your personal life when scheduling work. The new Work/Life balance project implemented over the last year basically just adds to your workload. They bring food in so you can work at your desk and thus get more work out of you.
    Lack of assessment and planning. Projects are implemented at a very fast pace without needed planning and testing. Works sometimes but other times it waste a lot of time and brings a negative outlook to the environment.
    People are treated as 2nd class resources. No recognition from management of a job well done. “Merit” raises, for the most part are just cost of living allowances and are handed out at the same rate for everyone. Job reviews are non-existent other that the self review which is required 2 times a year and then not mentioned or brought up in your manager’s review of you.
    Career development is nonexistent unless you are a “yes” man. Esurance has grown and succeeded “in spite” of these managers not because of them. Find a way to hear from the employees without the employee feeling like it will affect his/her job. Slow down and do it right.

    Advice to ManagementAdvice

    Everything good needs time. Don’t do work in a hurry. Go into details; it pays in every way. Time means power for your work. Mediocrity is always in a rush; but whatever is worth doing at all is worth doing with consideration. For genius is nothing more nor less than doing well what anyone can do badly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful

    Micromanaged to Exhaustion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent II in Tampa, FL
    Current Employee - Sales Agent II in Tampa, FL

    I have been working at Esurance full-time (more than 5 years)

    Pros

    Esurance supports quite a few liberal ideals and liberal political and social agendas, and offers a casual-dress environment for employees. Employees are offered a work-at-home option after a certain duration of employment.

    Cons

    Sadly, we've devolved from an organic culture to a mechanistic/hierarchial one over time. Work-related phone time is closely monitored, repeated emails are sent inquiring as to your whereabouts, and casual breaks outside predetermined times are discouraged and associates are disciplined. (For sales positions,) paid time off cannot be used at the associates discretion without consequence; it can be used only when the scheduling department allows it. Even in the case of medical emergencies or family matters, one receives a demerit aka "occurance" if an associate deviates from their daily schedule (unless approved by scheduling.)

    It won't matter if you're the top salesperson; slack is very rarely given. That's great if you're a machine, but moderately inconvenient if you have a family or medical issues (non-FMLA related.) The sales monthly structure constantly changes and becomes more and more complex for an associate to track. It's nearly impossible to come even close to estimating what your month-end bonus will be, even by examining empirical sales data (that is, until almost the end of the month.)

    Opportunities for advancement are somewhat limited, and favoritism runs rampart during the promotion process. Merits are rarely examined and candidates are oftentimes chosen before the promotion process even begins (the promotion interview process being a formality for legal purposes.) We have assistant managers promoted here who have less than a year of Esurance employment and very limited previous sales and management experience. That's tough to justify if they haven't been given enough time to prove their worth before the "promotion interviews" , don't you think?

    Overall, the culture is tolerable if you're only looking for short to medium-term employment. Unfortunately, Esurance isn't the best option for long-term opportunities, and support for bettering oneself through higher education is a tedious and expensive process if one chooses to utilize the tuition-reimbursement process. If you need something to "tie you over" until you find something better, then try us out! Otherwise, it's best to steer clear and find a company that will better value you.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 4 people found this helpful

    Lots of opportunities but only promoted if you are a friend or know the hiring manager as qualifications are overlooked!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance full-time (more than 5 years)

    Pros

    Great health benefits and flexible schedules in certain positions.

    Cons

    No career pathing if you are not best friend with hiring managers even if you're qualify for the position. No clear communications or feedbacks from direct reporting managers. Blockage of advancement by direct report supervisor. Supervisors have no people skills and they are disrespectful!

    Advice to ManagementAdvice

    Hire qualified Managers with people skills and have fair promotion procedures.

    No opinion of CEO

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