Esurance Reviews

Updated July 26, 2015
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2.0
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Esurance President Jonathan Adkisson
Jonathan Adkisson
3 Ratings

Pros
  • Somewhat decent work/life balance after you put some time into the company (in 17 reviews)

  • Company is growing - an exciting time to be a part of it (in 12 reviews)

Cons
  • No work life balance for IT folks (in 17 reviews)

  • No work life balance, heavy workloads, and no light at the end of the tunnel as of right now (in 6 reviews)

More Pros and Cons

41 Employee Reviews

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  1. PIP Adjuster II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX

    I worked at Esurance full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ability to work from home. Annual bonus. Casual work environment.

    Cons

    Nepotism. Poor management. No employee loyalty. Little opportunity for growth. Poor health benefits for a company that size.

    Advice to Management

    None


  2. Ok place to start in insurance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Mesa, AZ
    Current Employee - Sales Agent in Mesa, AZ

    I have been working at Esurance full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good preparation for licensing Semi flexible schedule

    Cons

    Incompetent management Low Salary and Bonus


  3. Not for some people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rapid Response Representative in Mesa, AZ
    Former Employee - Rapid Response Representative in Mesa, AZ

    I worked at Esurance full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    nice employees and nice building

    Cons

    That licensing test is very difficult. Management preaches that they will get you to pass but how and when? The way they use to do it was have the employees go through the 9 weeks of training then the licensing exam but now you have to complete the licensing 2 weeks into starting. A lot of employees told me they use to have someone help them with the exam so they could pass but not now. You WILL have to go through all of these Modules by yourself. The modules are very misleading and confusing. Others might have another view, but for the other people it may not be for you. The pay is great but it's not worth constantly taking that exam and being discouraged each time you fail. Plus, the reason i left is because i would of had to pay $100 to retake the exam each time until i pass. That isn't fair especially when there is very little help on the modules. The whole start of this process is stressful as heck. I warn others trying to work here, just double check and make sure you don't mind the heavy stress.

    Advice to Management

    Don't consistently try to perk up the new employees about passing the exam. You gotta be around to help. Just cannot expect them to Instant message you or email you when they have a question. someone should be there. A lot of people feel discouraged about that licensing and honestly its not worth the stress to us.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Went down hill fast.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ahent in Sacramento, CA
    Current Employee - Ahent in Sacramento, CA

    I have been working at Esurance

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    As an agent you can make decent money if you're good. When I first started it was growing one crazy and everyone was very happy to be there. Now it's the exact opposite at my location.

    Cons

    i have worked here for almost three years and have made a good amount of money without working any overtime. But that's about the only good thing about it at this point. It's nearly impossible to get out of sales and advance your career unless you are friends with someone in the department you want to get in to. Job performance in your current role simply does not matter to them. It's all about how you fit within the culture in that department. Expensive health care ( went up a lot after the Allstate acquisition). There is also almost zero transparency with the way they route calls to certain agents. They can manipulate the calls you get with a couple clicks of a mouse which makes it nearly impossible to believe that everyone gets a fair shot at making sales.

    Advice to Management

    Care more about the agents that make this company money and treat us better. Stop making us feeling second class citizens within the organization and maybe you will see change in behaviors.


  6. Helpful (2)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX

    I have been working at Esurance full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flex time when available. Casual dress. Work at available if your numbers are good. 8 hr or 10 hr shifts available. If you're lucky enough to get one of the few awesome supervisors, they'll go to bat for you and try to give you additional (much needed) breathers, but in turn, they get a lot of slack for it. Site manager is AMAZING and always accessible.

    Cons

    Mundane, repetitive, absolutely no employee pride in brand, low pay compared to other call centers in area. High turnover rate which in turn increases customer hold time and frustration once you get the call.

    Advice to Management

    Find a way to get employees excited about the brand. Do something more for employer appreciation, an employee game day or picnic, or something!


  7. Helpful (3)

    Changed considerably following Allstate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Department in Stockton, CA
    Former Employee - Claims Department in Stockton, CA

    I worked at Esurance

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    -ICAR education paid for & required by company -High autonomy to make repair decisions -Company relatively small compared to competitors & is growing exponentially -Company is smaller & has less money than its brother Allstate.. However the pay rate is much higher than its brother Allstate. -Company veh & gas card provided (but for use during company hours ONLY)

    Cons

    -No training curriculum & all though ICAR education is paid for company at times places "freezes" on paying for the courses while still requiring that you meet the education requirement prior to mid-year & annual reviews -Company has hired a number of ex-Farmers Ins. employees in areas of mgmt and the company culture and the attitude's of mgmt towards its employees now mimics that of Farmers and Allstate. -Company claims to care very much how its employees feel and promises to sincerely listen to employee suggestions about improvements but it instead ignores suggestions, places incredible burdens and workloads on its employees and has threatened mandatory OT at times. -Micromanagement until you become a machine. -You can forget taking your 30-60 minute lunch break. Mgmt knows you can't possibly take one (let alone take your 2 lawful 10 min rest breaks) and it conveniently ignores this truth. -Ability to move up into other roles is limited and based largely upon favoritism. Those who have exceptional numbers have been passed up for those who have less stellar numbers but have an outside of work relationship with upper mgmt. -Company vehicle cannot be used for personal use. -You are held accountable for not meeting changes in the objectives that were never announced to staff. -Objectives are not released until just prior mid-year reviews however you are still held accountable.

    Advice to Management

    If a mgmt staff is not orderly, organized, timely, fair, nor clear, how on Earth can it expect performance and conduct from its staff to be any different. Mgmt has to set a better example for its staff and also has to be on top of things so that its staff can be supported well and so that support can foster the type of staff performance that mgmt is ultimately seeking.


  8. Helpful (2)

    Sales ( only about sales. I heard other departments enjoy their jobs.)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Esurance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay is decent but that is about it. I need this to be 20 words so... pay pay pay.

    Cons

    Lack of direction. No leadership presence from the site manager. Rich get richer environment. Absolutely no training over the last few years. New launches are always delayed and when they are finally released they either don't work or have a million bugs. Major issues that prevent policies from being sold exist and it takes months to fix. Monotonous work environment with absolutely no chance at a promotion.


  9. They had the right idea, just not at the right time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Brandon, FL
    Former Employee - Sales Representative in Brandon, FL

    I worked at Esurance full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Fun, relaxed work environment. Consistent schedule based on a shift bid

    Cons

    tenured reps know how to work the system into their favor. Company went through several changes and my team was constantly in the dark about everything (we had 4 different managers, they split up our team twice, had us perform job tasks on a whim such as starting a new project doing outbound calls which we did not apply for.

    Advice to Management

    communicate more to you new employees


  10. Customer Service Representative (WAH)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sioux Falls, SD
    Current Employee - Customer Service Representative in Sioux Falls, SD

    I have been working at Esurance

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I work from home, and the convenience is the best part of the job.

    Cons

    You have to know within 24 hours if you are going to be sick. Otherwise you get demerits(points) against your work record.

    Advice to Management

    Learn some people skills, connect with your employees.


  11. Helpful (3)

    I would not suggest this company for a long term stay.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Esurance full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Every now and then there are company lunches if employees donate up to a certain dollar amount to a local cause. Bonuses are pretty stable, though I heard one year they didn't pay any out. Tries to promote and celebrate diversity within the workplace.

    Cons

    Performance reviews are something of a farce. In reality very limited educational opportunities. Many teams suffer from a significant amount of micromanagement.



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