Esurance Reviews

Updated August 21, 2014
Updated August 21, 2014
188 Reviews
3.7
188 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Esurance President and CEO Gary C. Tolman
Gary C. Tolman
128 Ratings

Review Highlights

Pros
  • Somewhat decent work/life balance after you put some time into the company (in 15 reviews)

  • Company is growing - an exciting time to be a part of it (in 11 reviews)


Cons
  • Work Life Balance : They will call you anytime in night to fix "Urgent" issue (in 15 reviews)

  • No work life balance, heavy workloads, and no light at the end of the tunnel as of right now (in 6 reviews)

More Highlights

27 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great to work with but communication with customers not so great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Sioux Falls, SD
    Former Employee - Customer Service Representative in Sioux Falls, SD

    I worked at Esurance full-time for less than a year

    Pros

    Friendly atmosphere and great coworkers, pay was excellent but health insurance was very expensive. Very easy to get hired at

    Cons

    Very angry customers due to lack of communication. The hiring process was tedious, They outsource to a company to do there legwork for employee information and I ended up getting the information for them because half of them seemed incompetent.

    Advice to ManagementAdvice

    Find a way to inform customers better so they dont take there frustration out of the customer service reps.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Limited opportunity to grow and advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Esurance full-time for more than 3 years

    Pros

    I loved my colleagues, good work/life balance and flexibility, supported outside training and prof growth and development

    Cons

    Company has changed a lot since being acquired. Does not thrive the same as before. Low morale, high turnover, and in need of better mgmt

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Satisfying at times

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Esurance

    Pros

    Opportunity for sales for people who like to push to achieve their goals. Very generous bonuses for performance paid out at times. Great flexibility for scheduling with other sales agents.

    Cons

    Very difficult to move up from a basic position.

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  5. 1 person found this helpful  

    Great entry-level place, but not much opportunity to advance in career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Esurance full-time for more than a year

    Pros

    -work/life balance
    -close to public transportation
    -fun but dedicated coworkers
    -wear jeans
    -great restaurants in walking distance
    -SMG are open to discussing specifics during town hall meetings

    Cons

    -compensation doesn't seem to be competitive
    -archaic system of punching in/out
    -small display monitors (depends on which department you're in)
    -disorganized systems and processes

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Overall, great first job, but lacked in terms of company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Esurance full-time

    Pros

    Great benefits, pretty good salary, great people

    Cons

    Work-life balance was pretty poor, and the company culture is more insurance company than dot-com technology company. It was almost as if the company had an identity crisis.

    Advice to ManagementAdvice

    Stop thinking about Esurance as an insurance product. It severely limits the user experience. Re-think it as something new, different, innovative.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales  in  Phoenix, AZ
    Former Employee - Inside Sales in Phoenix, AZ

    I worked at Esurance full-time for less than a year

    Pros

    Decent start pay, pay for licensing, consistency

    Cons

    bonus structure was too low, and too many formalities that you could lose your commission over

    Doesn't Recommend
    Approves of CEO
  8.  

    Liability adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casualty Liability Adjuster  in  Madison, WI
    Current Employee - Casualty Liability Adjuster in Madison, WI

    I have been working at Esurance full-time for more than a year

    Pros

    Growth
    -a solid group of people to work with
    Truly could be one of the best insurance companies to work for if they would break from the norm and attempt to provide a manageable work environment

    Cons

    No work life balance, heavy workloads, and no light at the end of the tunnel as of right now.
    -the need for more employees to be hired is behind an emergency

    Advice to ManagementAdvice

    Hire! Please provide more individuals to lighten the workload of current employees

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Company is growing fast and a lot of opportunity. Unfortunately, staffing is not being addressed as quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Non- Representative Casualty Adjuster
    Current Employee - Non- Representative Casualty Adjuster

    I have been working at Esurance full-time for more than 3 years

    Pros

    Great benefits, great people, competitive pay.

    Cons

    Staffing is well behind the speed that the company is growing. Consistantly more work is given then can be feasibly done in a work week. Always trying to dig out of the hole you are placed in.

    Advice to ManagementAdvice

    Fill positions and staff appropriately. The quality of the work being done and morale of employees will increase ten fold.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Growth equals paycuts and more work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance full-time

    Pros

    Company is growing fast. And the environment here very laid back. Leadership steps back most of the time and you have to actually try to get fired. Very lenient.

    Cons

    The environment is too laid back. I do my best to work my behind off every day, but I get no recognition because everyone tries to work less. We are growing yet almost every lower position received paycuts.

    Advice to ManagementAdvice

    Stop trying to cut cost so much that you are harming the ones that were making you the money in the first place. Also, please realize that low pay only pushes your great employee away to different companies.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Esurance's QA Department Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Intern  in  San Francisco, CA
    Current Employee - QA Intern in San Francisco, CA

    I have been working at Esurance as an intern for less than a year

    Pros

    1) Let's start with the one a lot of people pay attention to first. The pay rate. Esurance pays its employees absurdly well. As an Intern, I'm getting paid at a rate of $21/hr.

    2) Now let's talk about the people. The people are friendly and nice in the company and once in a while they will host a fun event for the employees.

    3) Location: It's a few blocks away from the Embarcadero BART station and has a few parking lots nearby so transportation is somewhat simple. As for restaurants for lunch, there's many places nearby to grab a bite to eat.

    4) Environment: This can be either a pro or a con depending on what your tastes are. I've seen places where the lights are dim and lights are bright, places were people are rowdy and places were people are quiet. The building in which we reside has good lighting and in terms of background noise, the atmosphere leans towards the calm and quiet side but the employees are still social.

    Cons

    1) The people: This is really aimed more at my department in QA. The people in this department are somewhat anti-social and keep to themselves. Where you see the people in other departments being energetic, QA is this extremely quiet spot. The people are really nice but it takes a lot of work to get them to open up and socialize. From my short time here, I noticed that the people in the QA department tend to be more guarded towards newer employees but if you can get them to open up to you, they are very friendly people.

    2) Holidays: The number of company holidays are noticeably less than the number of holidays other companies get. Here, there are only 6 holidays a year which the company will provide days off for. They generally are spaced out well enough so it doesn't burn you out but it's quite an endurance run early in the year.

    Neutral Outlook
    No opinion of CEO

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