Expedia Reviews

Updated August 15, 2015
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Expedia President and CEO Dara Khosrowshahi
Dara Khosrowshahi
48 Ratings

Pros
  • Work life balance is good if not great (in 138 reviews)

  • Travel benefits are good (not excellent though) (in 65 reviews)

Cons
  • The work life balance is normal for a corporate environment M - F hours vary by department in mine chose to work from 6:30- 3 with a 1/2 hour for lunch (in 42 reviews)

  • Without close personal relationships to senior management you will hit a ceiling in your development (in 32 reviews)

More Pros and Cons

83 Employee Reviews

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  1. Helpful (2)

    Horrible service by their Talent Advisor - Global Talent Acquisition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Never got a chance to work here. Was a huge advocate for Expedia and wanted to work there, so I was thrilled when they sourced me and reached out to me. One conversation later, promises made, and I was ignored

    Cons

    Their recruiting team, particularly their current Talent Advisor - Global Talent Acquisition, need to treat people with common decency and respect. I was emailed and sourced directly for a position by this Talent Advisor, rearranged my schedule for the interview and prepared extensively, and was told I was perfect, and that they would follow-up with me within a week to get things moving, and i never heard from her again. I emailed, called, reached out to her on LinkedIn (the way she sourced me) and she never responded. I even asked her to let me know if the position was closed, nothing. She touts herself as a customer oriented, recruiting and skilled talent advisor but is the complete opposite... Totally lost faith in the company.

    Advice to Management

    Your talent advisor of global talent acquisition should be re-trained or fired, or at least put in a pistil where she's not able to work with potential hires. Her bad service and my experience has caused me to tell everyone interested in a position at Expedia to look elsewhere. I have a large network of skilled people I am connected with, due to my position, and one bad egg can cause you to lose a lot of good talent. I'm also told by others who have dealt with her that my experience is not isolated.

    Expedia Response

    Aug 26, 2015 – Team Expedia

    We’re truly sorry about your experience – as a company we expect a much higher standard of professional business performance from our employees. We will pass this feedback onto our Talent ... More


  2. Helpful (4)

    Falling company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Bellevue, WA
    Current Employee - Software Development Engineer in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than 3 years)

    Pros

    Great life balance because many people only work 3 hours a day and they get paid nicely so they just get by. Good restaurants around the office. $300~$600 travel money annually.

    Cons

    Why Priceline is doing much better than Expedia? This is why. Too much politics. Too much stabbing at each other. If you don't have ally, it's hard to work there even if you are a rock star. They don't value too much about the results. Feedback from your peer is over-valued. The pay is the lowest among all the big companies in this area compared to Google, Microsoft, etc.

    Advice to Management

    VP's and CEO's - Spend some time talking to your managers and IC's, hear them out! Not just Sr. Directors and Directors. That's the best way to get to know which directors are morons.


  3. Helpful (1)

    Expedia canceled contract 3 days into contract

    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Contractor - Principal Project Manager in Bellevue, WA
    Former Contractor - Principal Project Manager in Bellevue, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Expedia as a contractor (Less than a year)

    Pros

    - Cool technology - Good working environment

    Cons

    - Lack of integrity, character, and ethics by management - Expedia IT does not follow managed contract SOW's - Management is not buttoned up, clearly poor planning and execution defining product backlog - Its unethical to mess with people families by treating people like disposable resources

    Advice to Management

    Its unethical to mess with peoples families by treating people like disposable resources. I turned down other job opportunities to go to Expedia. The IT PMO department clearly isn't buttoned up.

    Expedia Response

    May 18, 2015 – Team Expedia

    Thank you for your review, and we’re sorry to hear that your recent experience with Expedia was far from a positive one, particularly as we are a company that places a high priority on providing a ... More


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  5. Helpful (5)

    Poor Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Bellevue, WA
    Former Employee - Product Manager in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Expedia full-time

    Pros

    Get to work in Travel Industry. Nice Views from the Headquarters office building in Bellevue

    Cons

    Low Morale Pay on the Lower side Lack of talent Poor Leadership at every level Excessive emphasis on Sales Poor Ethics Excessive Layers of Management Band-aid solutions Poor Benefits No work / life balance Ancient Technology Insufficient Structure & Process

    Advice to Management

    Focus more on the Customer and Vendors and the Stock will take care of itself.


  6. Helpful (2)

    Great company, horrible manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Expedia full-time

    Pros

    Loved the culture and people. Pay was outstanding. Very forward thinking people ,well most of them.

    Cons

    Not all but some managers are so misguided and shady it is ridiculous. The managers bosses are all in Amsterdam and they can play while the cays away. One manager quite literary makes his sups do his job for him and he takes credit for everything. Also telling lies and backstabbing is pretty regular for this guy to move up. Huge ego and covers it all up with God as his beard.

    Advice to Management

    Wake up and quite letting managers run the show with NO accountability.


  7. Helpful (6)

    Executive's actions speak louder than words

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at Expedia full-time

    Pros

    Travel is fun and exciting

    Cons

    Executives at Expedia have launched a campaign to "hire more female leaders", but they continue to fail to see that female leaders already exist in the company. Over the last 5 months the emails touting promotions of over 25 males only listed 1 female. I personally know at least a dozen women who have outperformed several of the promoted men and go unrecognized. Look at the number of female C level, VP's and Sr. Directors in the IT organization - it is a fact that Expedia discriminates. From what I've seen in the years I have been there, men get promoted based on the buddy system and not necessarily performance. Women are looked over time and time again. As a female, if you'd like to work here, just realize you can only rise to a certain level as you will be working for a company who will never see you as a leader no matter what you accomplish nor recognize your worth. I worked for many years at Boeing where I though chauvinism couldn't get any worse. While there as a software engineer, I was asked to make copies for the male dominated group and even go get donuts and coffee for meetings. Well, Expedia beats Boeing times 100 easily. At Expedia, we've had 5 offsite meeting in the group I am in over the past 2 years. Each time one of the 4 women (out of 20 men) are asked to bring the paper, charts, pens, sticky notes and make the room reservations. We are all equals or even more senior to some of the men that attend. None of the men have ever been asked to help organize an offsite.

    Advice to Management

    Stop focusing on recruiting female leaders and start promoting within.

    Expedia Response

    Apr 17, 2015 – Team Expedia

    Thank you for your feedback about your experiences. As you mentioned, Expedia has a dedicated program focused on building a broad, diverse workforce across all levels of our organization. If you ... More


  8. Helpful (6)

    Revolving door for those in senior management; zero commitment to diversity particularly women executives; lack of ethic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Travel is an exciting space

    Cons

    CEO and Chairman are ethics-free and treat employees, including their executive team, as "tissue paper"'; they use them up and spit them out. Do not work for this company without a solid employment agreement and a great lawyer. There is no such thing as an employee at Expedia; you are always a contract worker so be sure you have a good contract and a great lawyer to battle these guys when they try to welch on it.

    Advice to Management

    Get a professional HR department and start to hold yourselves accountable to 20th century workplace standards for women and employees in the US.


  9. Helpful (4)

    Sweat Shop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    This company had some of the better beginning salary levels for the Springfield, MO area. The building had an in-house deli so lunch was convenient. Many of my co-workers were some of the nicest people I've ever met.

    Cons

    The company's CEO is foreign and it seems that some of his expectations for employees borders on a sweat shop mentality. There was a nice bonus system when I started but by the time I left, the structure had been changed in such a way that making a monthly bonus was all but impossible. Also, while the company started people out a little higher than normal for the area, the yearly raises were quite modest. Call volume seemed to increase to the point where an employee didn't have as much as three seconds between constant phone calls. The company rolled two separate deparmental job functions into one, attempting to get twice as much work out of each employee while providing no reward. There was such an emphasis on metrics, that good management was impossible. People who were promoted were not usually the brightest, the most deserving or the ones who had been there the longest. They were more likely the ones who went out drinking with in-crowd. As a travel company, this company was busiest on holidays so anyone who values holidays with family will be disappointed here.

    Advice to Management

    CEO's salary is obscenely high. Hard working employees are not adequately rewarded. Some of the "morale boosters" such as passing out hot chocolate fall flat since they come on the heels of destroying the bonus structure. Grown people need grown people salary and bonus structures. Offering hot chocolate or telling people they can come to work in their pajamas is insulting. Grow up. These don't boost morale, they destroy morale.

    Expedia Response

    Apr 22, 2015 – Team Expedia

    We always appreciate hearing employee feedback. Recent business changes were made in an effort to align plans across the company, create achievable goals, create clearer and more robust career paths ... More


  10. Helpful (4)

    Expedia.com

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Time off is good, but many departments require holidays. Benefits are could be better, but not as bad as many places.

    Cons

    Compensation is terrible for the amount of work. The technology is poor, so poor that it makes you frustrated on a daily basis because you can't help your customers. Management is burned out and it shows. No team spirit or bonding. The manager seems to have some control issues .


  11. Helpful (2)

    Customer Service - Cruise

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Cruise in Las Vegas, NV
    Former Employee - Customer Service Representative Cruise in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook

    I worked at Expedia full-time (Less than a year)

    Pros

    None that I can think of.

    Cons

    Poor and very inadequate training!

    Advice to Management

    Change your training staff and procedures!



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