Expedia Reviews

Updated September 12, 2014
Updated September 12, 2014
843 Reviews
3.6
843 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Expedia President and CEO Dara Khosrowshahi
Dara Khosrowshahi
584 Ratings

Review Highlights

Pros
  • The company is really a fun place to work and embraces a great work life balance (in 117 reviews)

  • Benefits include travel benefits and co-workers love to talk about travelling (in 60 reviews)


Cons
  • work/ life balance *might* make up for this when compared to some companies (in 36 reviews)

  • Without close personal relationships to senior management you will hit a ceiling in your development (in 31 reviews)

More Highlights

138 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    it ssucked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cruise Travel Agent  in  Las Vegas, NV
    Former Employee - Cruise Travel Agent in Las Vegas, NV

    I worked at Expedia full-time for more than 3 years

    Pros

    no pros everybody just whines about calls

    Cons

    management micro managin
    no room to advance

    Advice to ManagementAdvice

    dont micro manage

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Didn't enjoy the competitive office politics - uncomfortable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Expedia

    Pros

    Location is nice if you live on the north side - nice to have a job in this economy. Some people were nice.

    Cons

    Compensation could have been better; loose procedures; stiff hierarchical culture.

    Advice to ManagementAdvice

    Lighten up - celebrate more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Company is vertically crippled.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Expedia full-time for more than 3 years

    Pros

    Global presence. Company has enough market share with it's many brands to excel in the e-travel industry under the direction of a competent leader.

    Cons

    Poor leadership from the top down. No vision and at times completely incompetent. This is a firm that is missing out on a ton of opportunity.

    Advice to ManagementAdvice

    Think outside of the box, evaluate your leadership team.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Experiences vary greatly depending on department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Expedia full-time for more than 3 years

    Pros

    Some great management, some amazing people, fun product, can be flexibe with time, decent work/life balance

    Cons

    Some insane, immature management and people, doesn't keep up with technology, low pay, no stock rewards unless you're high-level management, located in Bellevue

    Advice to ManagementAdvice

    Listen to your teams, ask for their input, their ideas, collaborate, improve transparency. I've seen millions lost on horribly managed projects and a department fall apart because upper management was naive, didn't talk to those below them, who--with their knowledge--could've prevented all the issues, failures and people bailing. Invest in technology. Pay a better salary and you'll get better talent. Pay attention to peer reviews, lower-level personnel and red flags--take off the blinders, don't promote or keep people because of personal friendships. I saw incredible people lost and horrible employees kept and/or promoted.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Uneven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Expedia full-time for more than 10 years

    Pros

    Travel benefit on hotel rooms
    Vacation days the longer you stay
    A new hire you can move very quickly.
    Luck, timing and being sharp can be leveraged. The company can be very responsive
    Salaries better on tech side.

    Cons

    Lip service to women placement. May be better than average local metrics inn some departments, but still very uneven. Women vs men fall very short, for same job performance, tenure, qualifications...even if they index better than Seattle state.
    Women who commit for the long run rarely get ahead vs new hires

    Advice to ManagementAdvice

    Do a real assessment of women vs men talent by department. Leadership, therefore men should have x2 as many women's meeting. It is not vey useful for women to have these meetings if they do not have the power to make any changes. Women should not beed to become more like men to get ahead

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Poor call center management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Springfield, MO
    Former Employee - Anonymous Employee in Springfield, MO

    I worked at Expedia full-time for more than 5 years

    Pros

    The company provided adequate training support for new hire employees and training for existing employees after significant changes.
    Good benefits (insurance, travel discounts, vacation time)

    Cons

    Management and Human Resources were ignorant of (or simply defied) employment law. Discrimination against protected classes was encouraged and sexual harassment was common. Whistleblowers received no protection and were punished for standing up to the illegal/inappropriate "status quo."

    Advice to ManagementAdvice

    Management and Human Resources personnel need additional training in employment law compliance.

    Doesn't Recommend
    No opinion of CEO

    Expedia Response

    Jul 22, 2014HR

    As a company, we take all feedback seriously - especially claims of harassment in any form. We have a dedicated, third-party hotline and Website that is equipped to take any information ... More

  8.  

    I have never felt as alienated at a job as I did here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geographer  in  Bellevue, WA
    Former Employee - Geographer in Bellevue, WA

    I worked at Expedia as a contractor for more than a year

    Pros

    Free drinks, nice views of the city, beer and pizza Friday's.

    Cons

    The cliques. Maybe it's because I was only a 1-year contract employee but even people in my own dept. looked at me like I was an alien. I had more conversations with my cats when I got home than I did with any of my co-workers! I felt the head of the dept gave me these weird looks and then felt like she went off and snickered with others in the dept how odd I was. I was first put in a cubicle slightly separated from the rest of my dept. and was totally shunned by them. People walked past me like I wasn't even there and maybe they thought I was beneath them. There were days at a time when not one person spoke to me. Then I got put in the area with my co-workers and the way to talk then was not turning around to talk to you but to IM you. My supervisor literally sat back to back with me and would write these long emails and IMs to me rather than turn around and talk to me. It got to the point of me being so scared to send him my work because it was either too generalized and I needed to take much more time on it or not generalized enough. I'd finish a project in 2 hours and then rather than send it to him (because I knew he'd tell me I didn't spend enough time on it) I'd spend 2 hours looking it over and moving things around ever so slightly because I was freaking out about how many things were going to be wrong with THIS one. Funny thing is, after I left they actually contacted me to do freelance for them, but once again was chastised for not doing a good enough job and started second guessing everything I did. At that point I told them I would not be able to finish the project because I didn't need the stress from them on how poor my work was when every other job I had praised me up and down for what a good job I did. Got a scolding from the lead and was told that I was brought on so the lead wouldn't have to work on this but now he has to check and redo everything I do and can't do his own work. Well, WHY did you ask me to help out when I obviously wasn't doing a good enough job for you previously as a contractor! Kind of makes sense for you to do it anyways if I can't do it the "right" way!

    I have now been at a new job for a year that has been the TOTAL opposite of Expedia. I have felt so welcomed from day one and everyone is SUPER nice and I actually talk to people throughout the day while I work and people talk to me and there is never criticizing of work only. Everyone lends a hand with helping each other out because everyone has their own strengths. People actually come over to talk to you rather than write emails. The job can be pretty stressful during a certain season, but it's enjoyable because the atmosphere is fun and very relaxed. I would NEVER consider going back to work for Expedia in any capacity.

    Advice to ManagementAdvice

    Make EVERYONE feel welcome and like they belong rather than making them feel alienated. Contractors are people too!

    Doesn't Recommend
  9. 1 person found this helpful  

    Keep your friends close and your enemies closer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer II  in  Bellevue, WA
    Current Employee - Systems Engineer II in Bellevue, WA

    I have been working at Expedia full-time for more than 3 years

    Pros

    Lots of free coffee and soda. The building is nice and near lots of great places to have lunch. Liberal leave and work from home policy depending on the team you are with. Lots of smart people and a chance to work at global company.

    Cons

    Lots of bloated middle management with little or no leadership skills. The teams succeed in spite of the lack of leadership. Rampant pettiness and backstabbing across various teams. You are rewarded for who you know and not how hard you work. Upper management is always looking to offshore your job so if you don't kiss a lot of butt you're out. Turnover of upper leadership was also very high with confusing messages with each new director.

    Advice to ManagementAdvice

    Dump most of your middle management and move the people who do the work up or at least reward them for the work they do. Bellevue is a revolving door of bad managers. They start at Microsoft or T-Mobile then after that they come over to Expedia then back to Microsoft.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer  in  Bellevue, WA
    Current Employee - Software Developer in Bellevue, WA

    I have been working at Expedia full-time for more than 5 years

    Pros

    Very smart and helpful people

    Cons

    Career growth here is a factor of race, gender & how close you are to your manager
    Managers like to play god and decide the fate of many employees like a game of chess

    Advice to ManagementAdvice

    Please pay attention to ethical issues in hiring and career growth related issues

    Recommends
    Neutral Outlook
    Approves of CEO

    Expedia Response

    May 29, 2014HR

    Thanks for your feedback. We have many internal affinity groups supporting our employees and these groups all have a seat at the company-wide Diversity Roundtable where issues, ideas and insights ... More

  11.  

    Middle management is inept!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Expedia full-time

    Pros

    Free soda and coffee, nice bldg., some smart people, and who doesn't love working in travel? Work-life balance is OK.

    Cons

    Middle management doesn't know its head from its butt. Promotions are based on who you know, not what you know. Ageism is rampant. Processes are messed up. Priorities are confused, and people get caught up in pettiness.

    Advice to ManagementAdvice

    Respect your employees, embrace diversity. Don't waste time with tedious powerpoint presentations.

    Doesn't Recommend
    Disapproves of CEO

    Expedia Response

    May 20, 2014HR

    Thanks for your feedback. I’m sorry to hear that working here hasn’t been a better experience for you. We’re always looking for ways to improve and have a number of programs in place to foster more ... More

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