Expedia

  www.expedia.com
  www.expedia.com

Expedia Reviews

Updated November 6, 2014
Updated November 6, 2014
918 Reviews
3.7
918 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Expedia President and CEO Dara Khosrowshahi
Dara Khosrowshahi
636 Ratings

Review Highlights

Pros
  • The company is really a fun place to work and embraces a great work life balance (in 127 reviews)

  • Good working environment, nice people and travel benefits and good work life balance (in 64 reviews)


Cons
  • work/ life balance *might* make up for this when compared to some companies (in 39 reviews)

  • Upper management is always looking to offshore your job so if you don't kiss a lot of butt you're out (in 33 reviews)

More Highlights

217 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Global Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Manager in Bellevue, WA
    Former Employee - Global Manager in Bellevue, WA

    I worked at Expedia full-time (more than 3 years)

    Pros

    Smart People, good perks, fast paced business

    Cons

    Upper management turnover a lot, can lose work life balance

    Advice to ManagementAdvice

    Get more training for upper and mid management in people skills and managing

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Supervisor, Lodging Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor, Lodging Operations in Springfield, MO
    Former Employee - Supervisor, Lodging Operations in Springfield, MO

    I worked at Expedia full-time (more than 5 years)

    Pros

    Decent travel benefits. Some talented agents and management members within the organization.

    Cons

    Culture is not conducive to collaboration. New manager at the time took gossip for gospel which lead to toxic work relationship. Work life balance does not exist as it's a 24/7 contact center.

    Advice to ManagementAdvice

    Cut and restart management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Analyst in Bellevue, WA
    Current Employee - Fraud Analyst in Bellevue, WA

    I have been working at Expedia full-time (more than an year)

    Pros

    People love what they do and this makes working interesting.

    Cons

    Constant changes in management roles

    Advice to ManagementAdvice

    Nothing

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Mixture of laser-sharp business goals and eye-popping gaps in technical process maturity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Expedia full-time

    Pros

    If you are into travel then this is THE company for you, regardless of your professional skills or roles you want to fill.There is enough churn that you will rise at a good rate if you are completely goal-driven.

    Cons

    There is a fundamental disconnect between management styles that work in the travel industry and those that work in the technical fields. It is expensive to run a massive website like Expedia's, and Expedia leaves a lot of operational money on the table due to an amazing lack of standardization where it matters, a decidedly cheap attitude to technical and device obsolescence, and a glaring lack of attention to staff capacity & group coordination.

    Advice to ManagementAdvice

    Management By Objective is fine if each manager takes care to manage "down" as well as "up", but most of you don't, so the goals you give your staffs are frequently unrealistic and poorly aimed, limiting your own efforts to achieve your own goals.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Great Company, Sometimes Questionable Middle Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training Manager
    Former Employee - Training Manager

    I worked at Expedia full-time (more than 8 years)

    Pros

    Fantastic perks (discounts on hotels, airfare, attractions, etc)

    Cons

    Hire people who fit in the "Expedia" culture.

    Advice to ManagementAdvice

    I worked for the company for years and seen my fair share of people come in and go out. Please hire people who are a good fit for the company culture. My last boss was a robot who lacked any sort of emotional intelligence. The organization thrives based upon a its passionate, engaged workforce. I believe "chemistry" has a lot to do with why Expedia is successful. Why hire individuals who are not team oriented, look for new and creative ways to avoid co-workers, and would be absolutely fine with having "no" human interaction? In the end attitude matters, if you plan on hiring a department head they better know a thing or two about motivating and empowering a team.

    Recommends
    Approves of CEO
  7.  

    Its a job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier III Escalations in Las Vegas, NV
    Current Employee - Tier III Escalations in Las Vegas, NV

    I have been working at Expedia full-time (less than an year)

    Pros

    5 days a week 8 hr. Health care, Expedia Extras, basically to off set the low hourly. Gym reimbursement, silly celebrations of calendar days, like national hot dog day. The cruise department get perks from the industry , not air team. Looking to just get back on your feet for 6 months or a year this is the place. Paid training. The company makes so much money, you'll always have a job if you can survive unraveling destroyed travel itineraries using GDS. Sups are helpful and fair.

    Cons

    Prepare yourself for training class. 6 weeks paid, thank goodness. 15 programs to learn. Training class spends more time on non-sense about customer service (which many hired already have years of experience) rather than the actual difficulty of the Sabre and Amadeus complex PNR issues and how to fix it. I left an airline and air GDS can take years to master. No call center experience.... tough it out bro. Expectations change each week, it'll make your head spin and slow you down. After a year or more you'll be good. Take advice only from the leads. They are good but overwhelmed. Above all....It's a job, people! Its a call center with air conditioning, you aint digging ditches.

    Advice to ManagementAdvice

    Starting pay should be higher. Tell the marketing managers to answer their emails!

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    It's ok...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Expedia as a contractor (less than an year)

    Pros

    Talented people, group support, and motivation.

    Cons

    Projects being pushed through with too much oversight. Our particular project ended up scrapped after 3 months into it. Waste of time, resources, and patience.

    Advice to ManagementAdvice

    Too many barriers for groups to efficiently work together.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great company for starters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lodging Operations Agent in Dallas, TX
    Former Employee - Lodging Operations Agent in Dallas, TX

    I worked at Expedia full-time (more than an year)

    Pros

    Company have one of the best benefits, pretty good training systems and great working environment.

    Cons

    One of the big challenges working at Expedia is that the employees rotation specially at the call Center area are huge. Leadership in that department are very week and low desire for support new hires. Compensation is one of lower considering the size of the company and personal growth incentive in the company are none. You have to manipulate people inside to get moved to better position even if you have a pretty good experience in any department inside over there you still have to manipulate people inside to get promoted.

    Advice to ManagementAdvice

    As I said this company is a very good company for people that desire to start in travel business and do not have experience at all. Start at the Call Center area, get advantage of the school incentives that they provide. Finish school and try to move for better position inside over there, if that doesn't work get your experience later and find a better company to your career that you have chose.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Design Engineer in Bellevue, WA
    Current Employee - Software Design Engineer in Bellevue, WA

    I have been working at Expedia full-time (more than an year)

    Pros

    great company to work. No much pressure in general.

    Cons

    Too much legacy code. Salary is not up to market.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    A true learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Expedia

    Pros

    The company has pretty good perks.

    Cons

    Unfortunately, management, growth/development, career advancement are issues throughout the company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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