Expedia Reviews

Updated July 8, 2014
Updated July 8, 2014
853 Reviews

3.6
853 Reviews
Rating Trends

Recommend to a friend
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Expedia President and CEO Dara Khosrowshahi
Dara Khosrowshahi
584 Ratings

Review Highlights

Pros
  • The company is really a fun place to work and embraces a great work life balance (in 117 reviews)

  • Benefits include travel benefits and co-workers love to talk about travelling (in 60 reviews)


Cons
  • work/ life balance *might* make up for this when compared to some companies (in 36 reviews)

  • Without close personal relationships to senior management you will hit a ceiling in your development (in 31 reviews)

More Highlights

70 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    The stupidest HR ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager, Engineering  in  Bellevue, WA
    Former Employee - Senior Manager, Engineering in Bellevue, WA

    I worked at Expedia full-time for more than 3 years

    Pros

    The engineers and design team I've worked with at Expedia range from excellent to good but my experience with HR has been horrific! They all seem to have extremely low IQ and most of them don't have college education.

    Cons

    Expedia is the only company I know of that hires people consistently with only high school degrees. Being an Engineering hiring manager, I worked closely with recruiters. One of the recruiters told me that the VP of HR said she had work experience as a recruiter and then she asked in a meeting what an ATS was (an ATS is Applicant Tracking System). It's like someone claiming to be a SW Engineer and then asks what Software is!

    Advice to ManagementAdvice

    Steer clear of HR; don't trust them.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 6 people found this helpful  

    Merry go round of reorgs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director  in  Bellevue, WA
    Current Employee - Senior Director in Bellevue, WA

    I have been working at Expedia full-time for more than 3 years

    Pros

    Great travel discounts, awesome benefits package and perfect east side location. Expedia is very generous in supporting local non-profits. Can be nimble like a start up.

    Cons

    Reorg after reorg. Management never allows a management style or organization to flush out the kinks, its just easier to reorg. The mantra at Expedia has been "if you don't like your current manager, don't worry, it will change next month."

    Advice to ManagementAdvice

    Trust your current employees, outsiders don't understand the culture.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Expedia Local Expert--Poor Management, Extreme Hostile Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Expedia Local Expert Ticket Sales Concierge  in  Orlando, FL
    Former Employee - Expedia Local Expert Ticket Sales Concierge in Orlando, FL

    I worked at Expedia full-time for more than a year

    Pros

    Impressive benefits (while you are employed with them), hospitality passes, relationships with lodging partners, venders, parks, restaurants, etc. There's also potential to earn a descent paycheck if you're aggressive (this is assuming that Expedia Local Expert will not continue to take our earned referral money).

    Cons

    The morale of the company is insanely poor. Management is a joke--all they care about is numbers. Like every other company these days, they try to come off as big time customer service champions--Their expectations of customer service and sales simultaneously combined is unreasonable and is an impossibility. They want people who can sell the crap out of combo tickets but, at the same time, give the clients whatever they want without being a little aggressive. Some of the Concierge Managers will give mixed signals on how they want you to go about up-selling one-day tickets but, then, you'll be fighting for your job the next minute.
    Management takes, "The customer is always right" to a whole new level; All blame for whatever complaint is rolled over on you to swallow whether or not you're at fault.
    NO JOB SECURITY.
    Favoritism is another obvious issue. They will hire people from outside the company to be managers, usually friends of management who know nothing about managing people.
    You can work very hard to earn full time like I did--it took me a year to finally get full time after empty promise after empty promise every couple months. After I finally did get full time, my desired schedule and my desired property, it was all taken away due to a sudden and random act of seniority that I have never seen before. It was "best performance" one minute, and "seniority" the next. And I was the top performer on the team and, oftentimes, of all ELE Orlando! True story.
    Do NOT expect a career out of this company for sure unless, of course, you are best friends with the regional manager. This could be a nice gig for some tough-skinned kid who doesn't really 'need' a long-term job... that's about it.
    One last word--when I was still with the company, they were looking for any reason to clean house of full timers so that they did not have to pay full time benefits. They would hire way more part timers than they needed, have us [full timers] train them, and then give us the boot replacing us with them. It happened to, literally, almost every single veteran within the company in Orlando. One of the reasons was because they were making company changes that would minimize our paychecks, and they didn't want us to make a big stink about it. So they would fire whoever they wanted at will for laughable reasons.
    ***TURNOVER RATE IS OUTRAGEOUS*** [for a reason!]

    Advice to ManagementAdvice

    You only have a few more years to ride this ticket-selling business until it is no longer worth the business. People are discovering that it is so much easier to simply purchase and print their ticket(s)/voucher(s) from the internet these days.
    Here's my question to you once again -- How is it that you plan on ensuring your frontline employees any hope for success when you take everybody else's word over theirs?

    Doesn't Recommend
    Disapproves of CEO
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  5. 4 people found this helpful  

    Get ready for a fire 'em mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OneOps Engineer  in  Bellevue, WA
    Former Employee - OneOps Engineer in Bellevue, WA

    I worked at Expedia full-time for more than a year

    Pros

    Lots of different technology. You can work on just about anything you want there - they have it and it's prod.

    Cons

    The entire network, web, and application infrastructure is way too complicated and buggy. Nothing works right for long. So many bugs that nobody can define much less resolve. When someone makes a mistake because of this fail, they just fire them.

    Advice to ManagementAdvice

    Develop your staff, listen to their ideas on how to simplify and segregate the prod, test, and corp environments. Use a website staff and a corp/other staff. Don't expect everyone to know all facets of the network. Don't fire the workers, fire the management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Extremely controlled, unconcerned about protecting employees, prison like.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Payment Services Coordinator  in  Springfield, MO
    Former Employee - Payment Services Coordinator in Springfield, MO

    I worked at Expedia

    Pros

    benefits I suppose. Travel benefits are very appealing if you have PTO to take them. The health and wellness benfits are good. If you like overtime it is usually mandatory. Don't be afraid to go to Human Resources with issues. They are great. Thought going to management was proper channel but it wasn't things changed when HR got involved.

    Cons

    except there are no real sick days you must let them know the day before if you or your child are going to be sick and need to be off. Otherwise you get charged PTO and a Point. Not a good place for family minded individuals. If you are a master manipulator and strong willed stab others in the back type you will be extremely successful here..oh and a suck up..You must be a suck up. and don't expect to use your brain to think. They like it to not make any sense.

    Advice to ManagementAdvice

    Care about your people. Become family friendly and oriented. Make it a true team and an exciting place to be instead of a place where people hate being and feel like they are in prison. Encourage your people to success. Make sick time available without losing points. Some things are beyond control.

    Doesn't Recommend
    No opinion of CEO
  7. 4 people found this helpful  

    Not what you thnk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Local Expert  in  Honolulu, HI
    Current Employee - Local Expert in Honolulu, HI

    I have been working at Expedia

    Pros

    Some great perks. You get to do all the Activities for free but only on your day off and un-paid and you must do this every month at least once.

    Cons

    HR department in Hawaii is borderline lawless. Upper management will set you up
    They are trying to push all the competition out of the game.

    Advice to ManagementAdvice

    Clean house of HR and top Managers

    Doesn't Recommend
    Disapproves of CEO
  8. 4 people found this helpful  

    not really a tech company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Development Engineer  in  Bellevue, WA
    Current Employee - Software Development Engineer in Bellevue, WA

    I have been working at Expedia

    Pros

    business part is good - the only attribute to the company's success
    project management is good
    QA is mostly automated

    Cons

    technical debt is big
    system is over designed
    source code is monolithic, and very inefficient
    some teams are inefficient and not up to their job

    Advice to ManagementAdvice

    invest more in technology
    create a motivating and engaging culture
    improve management in all levels
    increase management transparency
    improve communication style and efficiency

    Doesn't Recommend
    Approves of CEO
  9. 3 people found this helpful  

    hell on earth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Content Manager  in  Bellevue, WA
    Former Employee - Content Manager in Bellevue, WA

    I worked at Expedia

    Pros

    Some of my coworkers were very capable, creative and driven to see the department succeed.

    Cons

    The director of my department was quite brutal in his treatment of people, openly criticizing staffers in meetings and offering only extremely vague, never constructive, criticism. Creepy. The design director and department head are buddies and made some very odd outsourcing decisions to an agency in their hometown of Dallas--also not cool. Multiple employees were let go with utterly no warning and without valid reasons. In the Global UX department, turnover was about 50% during the last year.

    Advice to ManagementAdvice

    I'm not sure people that egotistical will ever take advice, but they need to take a long, hard look at why the competition is succeeding and eating into Expedia's market share. Could it be as simple as that they treat employees like human beings? Perhaps!

    Doesn't Recommend
    Disapproves of CEO

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