Expedia

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  www.expedia.com

Expedia Reviews in United Kingdom

Updated July 8, 2014
Updated July 8, 2014
927 Reviews
3.8
927 Reviews
Rating Trends

Recommend to a friend
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Expedia President and CEO Dara Khosrowshahi
Dara Khosrowshahi
638 Ratings

Review Highlights

Pros
  • The team I work on tries very hard to maintain a healthy work/life balance (in 138 reviews)

  • Good working environment, nice people and travel benefits and good work life balance (in 65 reviews)


Cons
  • work/ life balance *might* make up for this when compared to some companies (in 42 reviews)

  • Without close personal relationships to senior management you will hit a ceiling in your development (in 32 reviews)

More Highlights

8 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    The worse work experience I ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Content Coordinator in London, England (UK)
    Former Employee - Web Content Coordinator in London, England (UK)

    I worked at Expedia full-time (less than an year)

    Pros

    As a temp, I had a good salary, and never had to do extra hours, always leaving at 5.30pm. The monthly drinks were nice. Expedia was my first job as a foreigner in London and launched my career in tourism.

    Cons

    Because I was a temp, I had to be paid through an umbrella, following multiple problems (never paid on-time, manager forgetting hours, etc. I had to fight for 2 months to get my money back, around £1,500). I was asked to do quantity - the quality being the worse I've ever seen. The management was terrible, people were arrogant and the opportunity of evolving non-existing. Processes are too strict and have to be followed in every single case even though it is often absurd.
    Employement conditions are terrible - my contract was a trick for getting the most of it without any respect, my binomes were employed in Manilla, had to work at night in a cellar. I was made redundant because Expedia decided to relocate to Greece, offering half of my salary to unskilled people (I was hired for doing French content, they hired non native French there), for working in terrible conditions (non air con, 10h work per day, 15min lunch break, etc.).

    Advice to ManagementAdvice

    Read above and learn from your mistakes: respect people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Frustrating, worthless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front-End Developer in London, England (UK)
    Former Employee - Front-End Developer in London, England (UK)

    I worked at Expedia full-time (less than an year)

    Pros

    International way of working, very big company. I had the opportunity to work with people across the world in a interesting project. Unluckily mobody in the decision-making wanted to move forward in any sense so everything was just more and more frustrating.

    Cons

    Impossible to do almost anything, more bosses than developers making incredible meetings to decide the most tiny things. Totally wasted.
    No interest at all in innovation.
    Management doesn't have a clue about technological advances, nor they want to do, as they are only worried about "staying the same".

    Advice to ManagementAdvice

    Focus in doing "something" instead of "staying like we are". The world runs 1,000 times faster.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Poor support for employees in times of crisis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in London, England (UK)
    Current Employee - Marketing in London, England (UK)

    I have been working at Expedia full-time (more than 3 years)

    Pros

    Expedia is a great company to work for when everything is going smoothly.

    Good projects, interesting people on the whole and a good work life balance.

    Cons

    Widespread management changed over the last 6 months have completely destroyed the culture of the company.

    It is now a very difficult place to work with people getting fired and being treated poorly.

    Advice to ManagementAdvice

    Start valuing your employees again.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    scam

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in London, England (UK)
    Current Employee - Sales in London, England (UK)

    I have been working at Expedia full-time (more than an year)

    Pros

    commissioned based, more sales I get, more money I get,... its all about money

    Cons

    we have to lie to end users to win sales
    once we have there money we are told not to care
    I feel bad every nght

    Advice to ManagementAdvice

    need a new team of management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Same old big company corporate attitude with nothing to offer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Engineer in London, England (UK)
    Current Employee - QA Engineer in London, England (UK)

    I have been working at Expedia full-time (less than an year)

    Pros

    Great benefits and free drinks.

    Cons

    People treated like cattle, and no changes will happen unless you have the patience of a saint! No one is allowed to do anything new here. The manager has his/her say on the software engineering process which he/she has no clue of. Also the technology used is outdated for development purposes meaning the skill developed here is not very exportable

    Advice to ManagementAdvice

    Review the HR process, esp what is promised during interview stages.
    Get rid of the typical corporate way of working. Allow people to be more created rather than just be delegated work - total demotivating.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 7 people found this helpful  

    Unsupportive, aggressive, volatile, political and bureaucratic.

    • Culture & Values
    • Career Opportunities
    Former Employee - Director in London, England (UK)
    Former Employee - Director in London, England (UK)

    I worked at Expedia full-time (more than an year)

    Pros

    Some great people.
    Opportunities to travel.

    Cons

    A fantastic brand to have on your CV, but that's where it ends.

    If you are driven by results, don't expect to change or deliver anything here. Unless the CEO thinks its a good idea it will never happen, one of the major reasons that the companies market share and revenues in Europe are in such rapid decline. Because nobody dares question his 'leadership' the culture is one of blame and suspicion, with senior management constantly looking for  someone to point the finger at.

    Expedia is a great stepping stone, but don't be fooled into thinking this will be a long term career move. Its a volatile, high pressure environment with extremely high staff turnover, the resultant is constant course correct and a new 'strategy' every few months. Expect to see a re-structure and senior leadership change every six months or so.

    The company invests little to nothing in staff development, and the general attitude towards staff is unsupportive and aggressive. Overall the business is incredibly political and bureaucratic. Leadership are all desperately trying to protect their own small corners of the empire and deflect the CEO's gaze onto someone else, so expect little support. Senior management will happily throw you under a bus if it takes the spot light off them for just a moment.

    Advice to ManagementAdvice

    CEO: stop micro managing the entire organisation and let people get on with what they know how to do. Invest in your employees and foster an environment of mutual support and trust. Stop running the business into the floor.

  8.  

    Made to do the wrong thing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Services
    Current Employee - Customer Services

    I have been working at Expedia

    Pros

    None none none none none

    Cons

    We are told to ignore or give customers the run around with non descriptive emails until they give up. We are made to put wrong offers on the web site

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    A headless chicken, unable to make the big decisions about what not to do

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Expedia

    Pros

    Nice product: you get to send people on holiday
    Generally competent colleagues
    International team

    Cons

    Tortuous organisation structure: impossible to get decisions made
    Lack of clear strategy. Lots of vision, but no clarity about what not to do.
    Weak tech, and weak understanding of tech amongst leadership team.

    Advice to ManagementAdvice

    Make some clear decisions about what's not going to be done.
    Put in place an organisation structure that expedites (!) decision making: make the flow from customer requirements to change far slicker.
    Hire leadership who understand tech.

    Doesn't Recommend
    No opinion of CEO

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