Expedia

  www.expedia.com
  www.expedia.com

Expedia Reviews in United Kingdom

Updated October 11, 2014
Updated October 11, 2014
919 Reviews
3.8
919 Reviews
Rating Trends

Recommend to a friend
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Expedia President and CEO Dara Khosrowshahi
Dara Khosrowshahi
633 Ratings

Review Highlights

Pros
  • The team I work on tries very hard to maintain a healthy work/life balance (in 138 reviews)

  • Good working environment, nice people and travel benefits and good work life balance (in 65 reviews)


Cons
  • work/ life balance *might* make up for this when compared to some companies (in 42 reviews)

  • Without close personal relationships to senior management you will hit a ceiling in your development (in 32 reviews)

More Highlights

13 Employee Reviews Back to all reviews

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  1.  

    Content Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Coordinator in London, England (UK)
    Current Employee - Content Coordinator in London, England (UK)

    I have been working at Expedia as a contractor (more than an year)

    Pros

    Young, dynamic, good work balance, ability to work indipendently

    Cons

    Changes in leadership, being a big corporate things are slowed down by too much bureaucracy

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Bureaucracy leading to missed opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in London, England (UK)
    Former Employee - Senior Manager in London, England (UK)

    I worked at Expedia full-time (more than an year)

    Pros

    The company does a good job of recruiting bright people (70-80% are top notch. The rest can be quite poor, but this is due to the working model. Smart people decide, "tools" execute). Relative to most employers they treat employees quite well, though they don't stack up as well against top-tier technology companies.
    Offices in Bellevue and London are top notch. Very pleasant physical workplaces.

    Cons

    -Promotions seem tilted towards ex-consultant heavy strategy groups.
    -Entire teams made for "strategy" made up of ex-consultants that don't actually add much to the business. The operating model seems to be to reduce the highly skilled, highly educated other functions to be their tools.
    -Bureaucracy runs rampant. Simple things take days and this prevents valuable, value-added work from being done.
    -Enough already with the powerpoint and long-term plans. These sound good on paper but have become nothing more than an echo chamber and an excuse to keep loads of people in meeting rooms for hours each day. Pick a strategy, execute on it. There's no need to make such detailed plans when you are just guessing

    Advice to ManagementAdvice

    -Less ex-consultants.
    -Dump the teams who exist only to "decide" things. They don't have domain knowledge and end up gumming up process and hurting morale.
    -Less overhead, more actual execution

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    A great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager in London, England (UK)
    Former Employee - Senior Account Manager in London, England (UK)

    I worked at Expedia full-time (more than 3 years)

    Pros

    Bright people, great offices and some exciting opportunities. Good package.

    Cons

    Very political and too many restructuring/re-org:s which is unsettling. One day you are in the right team and then the politics change and you are suddenly in "the wrong team" and worry about being the next one be out the door in a reorg. Probably not the best place for women.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Lacks culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Marketing Manager in London, England (UK)
    Former Employee - Online Marketing Manager in London, England (UK)

    I worked at Expedia full-time (more than an year)

    Pros

    Undoubtedly, the marketing budgets are huge. The office is smart like a googleplex. Strategy is aggressive and salaries are very competitive, with good benefits like car allowance and full family healthcare. Plust travel discounts for personal travel. And a lot of business travel depending on the division and team.

    Cons

    The company is too large and there's no culture embedded in the daily work. It lacks a passionate leader. The centre of power is the US headquarters. Any other offices lack political power and depend on what takes place outside their region. VPs and Senior Directors move around and get fired too often - a bad message from the top management. It doesn't inspire confidence.

    Advice to ManagementAdvice

    Work for your employees and customers - not for the shareholders.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great company but career progression is slow and unbalanced across the org

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative in London, England (UK)
    Current Employee - Administrative in London, England (UK)

    I have been working at Expedia full-time (more than an year)

    Pros

    Great offices, travel discounts, high level leadership good, social young staff, work hard play hard attitude.

    Cons

    Slow progression in some teams, the company should try to develop more internal up and coming members of the team rather than hire externals. Salary increases are very low which in some cases force people to leave in order to get a jump in base (often just to match your roles market value). Change management poor and rushed.

    Advice to ManagementAdvice

    There has been a lot of attrition and change recently but management should ensure that the culture does not change with that.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Ever-evolving place

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Expedia full-time

    Pros

    Great work-life balance.
    Trust in executive leadership team.
    Very cool London office. Good social environment.

    Cons

    Women do not advance as fast as men.
    Product evolution and process still very US-focused.
    A lot of staff in US headquarters with too much middle management and a lot of 'Directors'. Easier to get promoted to Director if you are US based or have a manager who is in the US.

    Advice to ManagementAdvice

    Higher bar for promotion to Director. Don't give out the title to different levels.

  8.  

    Ecommerce Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Expedia

    Pros

    Great HQ located near Angel Tube Station (Northern Line Bank Branch), great opportunity within a wealthy company in a growing business

    Cons

    The selection process was a bit slow and clunky. After two phone interviews I wasn't able to understand what they where looking for

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Fun company to work for, great people, lots of resources and opportunities to progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in London, England (UK)
    Former Employee - Senior Analyst in London, England (UK)

    I worked at Expedia full-time (less than an year)

    Pros

    Expedia Affiliate Network (EAN) feels like a startup, with a smaller head count than the rest of Expedia Inc. They hire genuinely lovely people (credit to the HR team), and while the work environment is relaxed, the ethos is to work hard, but have fun with doing so. There are lots of opportunities to progress, and the company has a lot of resources to get the job done.

    Cons

    - EAN is completely obsessed with their profit metric (MC).
    - The company seems disposed to being reactive to competitor moves, rather than pioneering.
    - Probably not the best place for a new graduate to start a career. The company currently has no measures in place to coach new grads or transition them smoothly to the cooperate environment.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Good, could be great if it sorted fragmented management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in London, England (UK)
    Current Employee - Marketing Manager in London, England (UK)

    I have been working at Expedia full-time (more than 3 years)

    Pros

    It is a very friendly company with good compensation and benefits. It has a sensible work/life balance approach and allows employees to work flexibly. The company is successful and has money in the bank so the offices are modern, light, pleasant and you get free drinks etc. There are a lot of smart people and the European marketing team is well managed and led.

    Cons

    The company goes through US centric/local centric swings but at its heart it is US centric. Several of the senior US management team are basically venture capitalists/consultants there to look after the financial interests of the majority shareholder and therefore there is a lot of short termism. The US management team are not great leaders- the European management team is on the whole ok. The main frustration with Expedia is that it seems to constantly seek to fragment its teams further, basically so that it can measure them all as "channels" on a spreadsheet and apply a rudimentary short term approach to figure out which is making the most money. This leads to duplication of effort and a lot of decisions that should get taken don't as there is a lack of ownership. If Expedia could be more joined up it would be dangerous. But that likely won't happen under the current ownership in my view. There is a very flat structure, so unless you feel happy selling your soul to be part of the small inner circle that runs the business, it will probably be a two or three year gig. If you have no qualms about that- and there are plenty who have done well by doing so- you'll enjoy it.

    Advice to ManagementAdvice

    Keep hiring good people, but let them do good work in a joined up way. Look beyond your MBAed ex-cosultant central clique at the diverse talent in your company and reward the good people, not just the toadies.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    OK, but got too US centric

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager II in London, England (UK)
    Current Employee - Project Manager II in London, England (UK)

    I have been working at Expedia full-time (more than 5 years)

    Pros

    Flexible environment, nice and smart people

    Cons

    too US centric, lack of decision makers in a very complex organization

    Neutral Outlook

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