Experian Americas Reviews

Updated August 3, 2014
Updated August 3, 2014
114 Reviews

3.0
114 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Craig Boundy
3 Ratings

Review Highlights

Pros
  • work life balance, some of my colleagues were nice, our division was an interesting business (in 8 reviews)

  • Good pay and benefits but no loyalty, doesn't matter how hard you work or how smart you are (in 5 reviews)


Cons
  • They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews (in 4 reviews)

  • Asked to use cumbersome CRM tool from Siebel as well as update several manual spreadsheets weekly for senior management (in 6 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Horrible Company... Avoid

    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Americas as a contractor

    Pros

    Not much in the way of pros... maybe pay would be about it

    Cons

    Management disconnected, Resourcing shortages, Attrition, Back Stabbing... the list goes on and on

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Did not pay out bonus to top performer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Americas full-time for more than a year

    Pros

    work life balance, some of my colleagues were nice, our division was an interesting business

    Cons

    Last year bonus was cut in half due to company performance, this year they gave nothing, I was a top rated employee.

    Advice to ManagementAdvice

    Since I left, I realized that this was an even more awful place to work than I realized when I was there. They are cheap and the bulk of their leadership is terrible. Very high turnover.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    The worst place I ever worked, which is saying a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Americas full-time for more than a year

    Pros

    I had good work-life balance. That was honestly the reason I stayed as long as I did but in the end, it wasn't nearly enough.

    Cons

    Swimming in mediocrity, terrible talent brand, don't care about employees

    Advice to ManagementAdvice

    Experian was profitable in 2013, but didn't hit their overly aggressive targets, so they screwed people out of bonuses, but top performers were still supposed to get something. They have a written policy that if you are still employed at end of fiscal year (April 1), you will get your bonus. They did not honor that this year, even though it was a written policy. If you left after April 1, they just screwed you out of it. No letter, nothing. It's a class action suit waiting to happen. And this is one of many examples of how little they care about their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Great people, not-so-great company: Experian Consumer Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Web Developer  in  Costa Mesa, CA
    Former Employee - Senior Web Developer in Costa Mesa, CA

    I worked at Experian Americas full-time for more than 3 years

    Pros

    There are a lot of great people working there. A lot of people are very driven to do their jobs well, and they really care about the company. It's great to work with people like that.

    Cons

    - Pay is all over the place. Some people are paid way too much, others way too little.
    - Senior leadership has no clear vision/strategy. Projects will be greenlit with little to no research and end up getting scrapped after conversions tank.
    - Unable to retain talent. Attrition is extremely high, and all the best people leave behind mediocre talent that can barely to their jobs.
    - Bad work/life balance. Employees are pushed to work insane amounts of overtime to hit unrealistic deadlines set by oblivious upper management.
    - Senior leadership only cares about the present, not the future. Antiquated technology makes day to day maintenance a huge headache, but senior leadership is not willing to invest time and money to fix the problem because it will not result in immediate $$$.

    Advice to ManagementAdvice

    Treat your employees better. Stop hiring cheap, mediocre talent. Pay the great employees enough so that they don't leave. Think about updating the tech used so that it will actually work in the far future.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    This company is top heavy, with little leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Experian Americas full-time for more than 10 years

    Pros

    Decent salary & bonuses if you can survive the layoffs and environment.

    Cons

    Horrible work environment, quarterly layoffs to achieve financial "goals". Red tape abounds, unhappy people all through the company - no wonder considering the environment. I'm only staying for the inevitable severance package.

    Advice to ManagementAdvice

    Stop traveling all over the country with your "world tour" telling employees to keep costs down. Start by slashing you're own travel, cause I bet you aren't staying at motel6, eating McDonald's and taking cabs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Stay away from this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Development Manager  in  Denver, CO
    Former Employee - Software Development Manager in Denver, CO

    I worked at Experian Americas full-time for more than a year

    Pros

    Good place to retire, very competitive pay and great benefits.

    Cons

    Management hiding behind "processes" to kill productivity. Since they are essentially have a monopoly (yes I know there are two other bureaus), they easily get away with total lack of innovation. Obsolete tools, technology use and automation.

    Advice to ManagementAdvice

    Wake up and realize if you don't forward and change eventually you'll be left behind and die off.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    No Respect for Employees - Horrible workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  League City, TX
    Current Employee - Director in League City, TX

    I have been working at Experian Americas full-time for more than 10 years

    Pros

    decent 401k, work from home

    Cons

    A lot of hostility within the Specialized Sales Channel. No respect for women who want to start families. Good old boy atmosphere. Experian thrives on creating a back stabbing culture. I gained weight due to pregnancy and have received hostile comments from managers. Unless you are great at sucking up you are living on borrowed time. I have worked for a competitor of Experian and wish I could go back there.

    Advice to ManagementAdvice

    Stop the phony job satisfaction surveys. You manipulate the answers so what good does it do? Get rid of the useless Bank of America refugees that you call Executive Management. WE ARE NOT A BANK!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Extremely Hostile to It's Own managment and Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Director  in  Costa Mesa, CA
    Current Employee - IT Director in Costa Mesa, CA

    I have been working at Experian Americas full-time for more than 5 years

    Pros

    Hard to think of any

    Cons

    Having left Experian, I now remember what it's like to work at a place that appreciates their employees. Experian has 1 BILLION in profit. Hard to think why they feel they need to belittle their employees and grind them and treat them as disposable.

    Advice to ManagementAdvice

    As an old friend of mine taught me, the fish goes bad from the head. Most of the executive managment really needs to be replaced by human beings that care for the people that work at Experian.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    No Job Security, Cut Cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    I worked at Experian Americas full-time for more than 3 years

    Pros

    Used to be a good company with many loyal employees worked 20+, 30+ years.

    Cons

    Constant Upper Management changes, layoff happens every 6 months or so to cut cost, employee lack job security, nowhere/department is safe now. Job moved out of US (offshore) to cut cost. No space to grow, no budget for training, you were expected to work 50-60 hours a week, any regular 40 hours a week might be questioned by your upper manager. Heavy mid level managements doing nothing other than collecting status report.

    Advice to ManagementAdvice

    Do something to retain good people. Too many mid level managements, trim down unnecessary mangers and leaders to save cost is better than let good employees go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Comp plan was not accurately described during the interview process by hiring manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at Experian Americas full-time for more than 3 years

    Pros

    - Significant R&D dollars spent on improving their consumer and commercial credit solutions

    Cons

    - Hiring managers need to be truthful when explaining the compensation package with their sales people
    - Asked to use cumbersome CRM tool from Siebel as well as update several manual spreadsheets weekly for senior management

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

Worked for Experian Americas? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.