Experian Americas

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Experian Americas Reviews

Updated August 4, 2014
Updated August 4, 2014
113 Reviews

3.0
113 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Craig Boundy
2 Ratings

Review Highlights

Pros
  • work life balance, some of my colleagues were nice, our division was an interesting business (in 8 reviews)

  • Good pay and benefits but no loyalty, doesn't matter how hard you work or how smart you are (in 5 reviews)


Cons
  • They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews (in 4 reviews)

  • Asked to use cumbersome CRM tool from Siebel as well as update several manual spreadsheets weekly for senior management (in 6 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Experian ruined Medical Present Value ( MPV)

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    MPV was a terrifc place to work. The company culture was upbeat and supportive. The focused was on excellence, teamwork and on serving our clients.

    Cons

    After MPV was acquired by Experian to form Experian Healthcare everything changed for the worse. The "leaders" Experian sent in were anything but. The focus was on bottomline growth by bean counters and the rest be damned.

    Advice to ManagementAdvice

    Hopefully the Passport leadership is in charge now.

    Recommends
  2. 2 people found this helpful  

    Amazingly poor leadership--but great colleagues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    Pros

    Fair pay--solid benefits. Some terrific people--and amazing data assets for marketing, solid analytic staff

    Cons

    Hard to imagine less effective senior leadership. Poor technologies meaning exceptionally long working hours to fill holes. Yearly reorganizations to no purpose. Finance runs the show--so off-shoring and lower quality client deliverables, lots of meaningless reports to fill out--and poor technology support-- a help desk that tries but to no avail. Frustrating place to work if you want to do a good job

    Advice to ManagementAdvice

    Spin off the marketing services business--and stick to credit services.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Great people but senior leadership is bad and layoffs are constant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Marketing Manager
    Former Employee - Product Marketing Manager

    Pros

    You are exposed to a variety of firms through client interactions and developing solutions to help them. Lots of great people at the company and I learned a lot from them. The project work was interesting and rewarding.

    Cons

    The culture is horrible- constantly facing layoffs and offshoring of jobs to other countries lacking the necessary skills. We had furlough days where HR forbid employees to work but everyone still worked those days without pay because they were afraid of losing their job. Hard to get promotions and raises unless you could "walk on water". Resources and funding for internal infrastructure were hard to get so technical systems were outdated.

    Advice to ManagementAdvice

    Stop laying off great people and replacing them with sub-par workers without the skills. Spend money on technology to bring platforms up to date.
    Stock price is not the be all end all--- you need to do a lot more to retain top talent.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Thought it was improving, but it's reverting back to good ol boys club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager
    Current Employee - Senior Marketing Manager

    Pros

    Pros – - Great benefits (100% matching 401k, medical, dental, vision)
    - Nice offices
    - Heart of Experian (philanthropic arm); although it's really just for good company PR
    - Health Matters, incl health insurance discounts

    Cons

    - Leadership is good old boys club, as other reviewers have said
    - They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews
    - Internal opportunities aplenty, but things get politically challenging if you pursue something outside your dept, and the transition is lengthy and painful
    - Not enough budget or head count to stay ahead of the competition; goals increase, but budget stays status quo
    - Silo'd mentally of business units: they have separate P&L's which makes it difficult to to work across teams and makes us appear disjointed to our clients. Overall structure is very confusing to vendors and clients.
    - Some depts more concerned about perception of their people than quality of work
    - Many people don’t return calls or emails—some of whom are in upper management. How do these people still have jobs?
    - It's a global company with people based from their homes and various Experian offices nationwide. However, if you want to get promoted, you're suddenly required to be based in Costa Mesa, Ca. Great talent being passed over due to geography.
    - Promoting those who don’t deserve it (i.e., they have no degree), while overlooking the more qualified, hard-working staff, just because they aren’t brown nosers
    - Off-shoring of IT support to Chile and Costa Rica: slow to help you—you’re on the phone for at least an hour only to discover they can't resolve the problem; things sometimes get lost in translation due to language barriers; what a waste of my time just to save the company a few bucks

    Advice to ManagementAdvice

    - Walk around to mingle with your staff, rather than only during quarterly All Hands meetings; I miss the days when the dept head actually 'cared'
    - Base promotions on true talent, loyalty, skills, experience and education rather than whether or not they look good, are in Costa Mesa, and kiss your behind
    - Don't burn out your employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Experian - A Disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer
    Current Employee - Software Developer

    Pros

    Flexible hours and work-from-home policy.

    Cons

    Little job satisfaction. No training on poorly documented internal software. Constant threat of being laid off. Overly competitive environment resulting in minimal sharing of information between team members. Frequent use of large email distribution groups to disparage team members for even the slightest mistakes. The longer you work there and the more valuable you become to the company, the more tolerant management is of the above-referenced behaviors. My best advice to anyone considering a software developer position at Experian: Keep looking.

    Advice to ManagementAdvice

    Do not just dismiss any kind of constructive criticism because it is coming from an employee who is not in a managerial role. Try showing some respect and compassion to those who have made a lot of sacrifices for the company and are being let go for cheaper alternatives.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    It used to be a great company, now, everything it cares is money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Allen, TX
    Current Employee - Anonymous Employee in Allen, TX

    Pros

    The people you work with

    Cons

    Unstable on the management. It keeps changing and finally lost the focus

    Advice to ManagementAdvice

    Should treat your employees more respect

    Doesn't Recommend
    No opinion of CEO
  8.  

    Started excellent and faded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - File Coordinator  in  Schaumburg, IL
    Former Employee - File Coordinator in Schaumburg, IL

    Pros

    Time off is good, they give reviews. Convienent location

    Cons

    Job security, lack of leadership both senior and immediate. Lack of stability.

    Advice to ManagementAdvice

    Don't lie to employees. Don't promise what you cant provide.

    Doesn't Recommend
    Disapproves of CEO
  9. 3 people found this helpful  

    Very Risky place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL

    Pros

    Very Risky place to work

    Cons

    Reorganizations evey 6 months

    Executive management at Corporate justify their poor performance by constantly changing local Managemet

    Doesn't Recommend
  10. 3 people found this helpful  

    Very disappointed with the incompetence of Senior Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Channel Executive  in  League City, TX
    Current Employee - Channel Executive in League City, TX

    Pros

    They offer decent benefits along with 401k match. Many of the sales people are well qualified but are treated very poorly by management.

    Cons

    Employees never know who will be next to be let go. The poor performance of senior management results in lay offs. Very political. This is not a good company for career advancement. I plan on looking for another job (after my wedding) soon.

    Advice to ManagementAdvice

    Treat your employees with respect. The morale in the Consumer Information Services division is extremely low. Employees are waitng for the economy to improve and then you will see a mass exodus of sales personnel.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Middle management gets punished for unrealistic executive sales goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL

    Pros

    Flexible work schedule
    No Micro-managing from immediate managers
    Good compensation
    Great people to work with

    Cons

    A rather dull campus
    Many layoffs over the past 2 years due to poor executive management

    Advice to ManagementAdvice

    Make sure you bring in an independent research/consultant company before any of your executives make unrealistic sales goals. At the end of the day, they walk out with amazing "parachutes" and packages when they fail, while middle management suffers with minimal severances.

    Doesn't Recommend
    No opinion of CEO

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