Experian Americas
2.8 of 5 100 reviews
jobs.experian.com Costa Mesa, CA 5000+ Employees

Experian Americas Reviews

Experian Americas – “North America Education Ambassador Program”

All Employees Current Employees Only

2.8 100 reviews

                             

45% Approve of the CEO

Experian Americas CEO, Experian Group Don Robert

Don Robert

(58 ratings)

42% of employees recommend this company to a friend
30 Employee Reviews Back to all reviews
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1 person found this helpful  

Amazingly poor leadership--but great colleagues

Director (Current Employee)

I have been working at Experian Americas full-time for more than 3 years

ProsFair pay--solid benefits. Some terrific people--and amazing data assets for marketing, solid analytic staff

ConsHard to imagine less effective senior leadership. Poor technologies meaning exceptionally long working hours to fill holes. Yearly reorganizations to no purpose. Finance runs the show--so off-shoring and lower quality client deliverables, lots of meaningless reports to fill out--and poor technology support-- a help desk that tries but to no avail. Frustrating place to work if you want to do a good job

Advice to Senior ManagementSpin off the marketing services business--and stick to credit services.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great people but senior leadership is bad and layoffs are constant.

Product Marketing Manager (Former Employee)

I worked at Experian Americas full-time for more than 10 years

ProsYou are exposed to a variety of firms through client interactions and developing solutions to help them. Lots of great people at the company and I learned a lot from them. The project work was interesting and rewarding.

ConsThe culture is horrible- constantly facing layoffs and offshoring of jobs to other countries lacking the necessary skills. We had furlough days where HR forbid employees to work but everyone still worked those days without pay because they were afraid of losing their job. Hard to get promotions and raises unless you could "walk on water". Resources and funding for internal infrastructure were hard to get so technical systems were outdated.

Advice to Senior ManagementStop laying off great people and replacing them with sub-par workers without the skills. Spend money on technology to bring platforms up to date.
Stock price is not the be all end all--- you need to do a lot more to retain top talent.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Thought it was improving, but it's reverting back to good ol boys club

Senior Marketing Manager (Current Employee)

I have been working at Experian Americas full-time for more than 5 years

ProsPros – - Great benefits (100% matching 401k, medical, dental, vision)
- Nice offices
- Heart of Experian (philanthropic arm); although it's really just for good company PR
- Health Matters, incl health insurance discounts

Cons- Leadership is good old boys club, as other reviewers have said
- They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews
- Internal opportunities aplenty, but things get politically challenging if you pursue something outside your dept, and the transition is lengthy and painful
- Not enough budget or head count to stay ahead of the competition; goals increase, but budget stays status quo
- Silo'd mentally of business units: they have separate P&L's which makes it difficult to to work across teams and makes us appear disjointed to our clients. Overall structure is very confusing to vendors and clients.
- Some depts more concerned about perception of their people than quality of work
- Many people don’t return calls or emails—some of whom are in upper management. How do these people still have jobs?
- It's a global company with people based from their homes and various Experian offices nationwide. However, if you want to get promoted, you're suddenly required to be based in Costa Mesa, Ca. Great talent being passed over due to geography.
- Promoting those who don’t deserve it (i.e., they have no degree), while overlooking the more qualified, hard-working staff, just because they aren’t brown nosers
- Off-shoring of IT support to Chile and Costa Rica: slow to help you—you’re on the phone for at least an hour only to discover they can't resolve the problem; things sometimes get lost in translation due to language barriers; what a waste of my time just to save the company a few bucks

Advice to Senior Management- Walk around to mingle with your staff, rather than only during quarterly All Hands meetings; I miss the days when the dept head actually 'cared'
- Base promotions on true talent, loyalty, skills, experience and education rather than whether or not they look good, are in Costa Mesa, and kiss your behind
- Don't burn out your employees

No, I would not recommend this company to a friend

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Experian - A Disappointment

Software Developer (Current Employee)

I have been working at Experian Americas full-time for more than 5 years

ProsFlexible hours and work-from-home policy.

ConsLittle job satisfaction. No training on poorly documented internal software. Constant threat of being laid off. Overly competitive environment resulting in minimal sharing of information between team members. Frequent use of large email distribution groups to disparage team members for even the slightest mistakes. The longer you work there and the more valuable you become to the company, the more tolerant management is of the above-referenced behaviors. My best advice to anyone considering a software developer position at Experian: Keep looking.

Advice to Senior ManagementDo not just dismiss any kind of constructive criticism because it is coming from an employee who is not in a managerial role. Try showing some respect and compassion to those who have made a lot of sacrifices for the company and are being let go for cheaper alternatives.

No, I would not recommend this company to a friend

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1 person found this helpful  

It used to be a great company, now, everything it cares is money

Anonymous Employee (Current Employee)
Allen, TX

I have been working at Experian Americas

ProsThe people you work with

ConsUnstable on the management. It keeps changing and finally lost the focus

Advice to Senior ManagementShould treat your employees more respect

No, I would not recommend this company to a friend

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Started excellent and faded

File Coordinator (Former Employee)
Schaumburg, IL

I worked at Experian Americas

ProsTime off is good, they give reviews. Convienent location

ConsJob security, lack of leadership both senior and immediate. Lack of stability.

Advice to Senior ManagementDon't lie to employees. Don't promise what you cant provide.

No, I would not recommend this company to a friend

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2 people found this helpful  

Very Risky place to work

Anonymous Employee (Former Employee)
Schaumburg, IL

I worked at Experian Americas

ProsVery Risky place to work

ConsReorganizations evey 6 months

Executive management at Corporate justify their poor performance by constantly changing local Managemet

No, I would not recommend this company to a friend

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Very disappointed with the incompetence of Senior Management

Channel Executive (Current Employee)
League City, TX

I have been working at Experian Americas

ProsThey offer decent benefits along with 401k match. Many of the sales people are well qualified but are treated very poorly by management.

ConsEmployees never know who will be next to be let go. The poor performance of senior management results in lay offs. Very political. This is not a good company for career advancement. I plan on looking for another job (after my wedding) soon.

Advice to Senior ManagementTreat your employees with respect. The morale in the Consumer Information Services division is extremely low. Employees are waitng for the economy to improve and then you will see a mass exodus of sales personnel.

No, I would not recommend this company to a friend

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Middle management gets punished for unrealistic executive sales goals

Anonymous Employee (Current Employee)
Schaumburg, IL

I have been working at Experian Americas

ProsFlexible work schedule
No Micro-managing from immediate managers
Good compensation
Great people to work with

ConsA rather dull campus
Many layoffs over the past 2 years due to poor executive management

Advice to Senior ManagementMake sure you bring in an independent research/consultant company before any of your executives make unrealistic sales goals. At the end of the day, they walk out with amazing "parachutes" and packages when they fail, while middle management suffers with minimal severances.

No, I would not recommend this company to a friend

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Former employee

Account Executive (Former Employee)
Costa Mesa, CA

I worked at Experian Americas

Prostypically the team you work with is supportive and great to work with. It was a great commute for me.

ConsVery silo divisions between mgmt and divisions. Too many sales folks for one customer it confuses them. Mgmt does not check in with the rest of the workers

Advice to Senior ManagementThey need to be more involved with day to day operations. Mgmt is more involved with their own promotions and perks than the caring about the rest of the employees.

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Experian Americas – Why Work for Us?

We offer a range of opportunities, each one unique in its potential. To fill these roles, we seek people—from students to experienced professionals—who are looking to immerse themselves in an environment rife with… Full Overview

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