Experian Americas

  www.experian.com
  www.experian.com

Experian Americas Reviews

Updated November 13, 2014
Updated November 13, 2014
114 Reviews
2.9
114 Reviews
Rating Trends

Recommend to a friend
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Craig Boundy
4 Ratings

Review Highlights

Pros
  • work life balance, some of my colleagues were nice, our division was an interesting business (in 8 reviews)

  • Great colleagues, excellent pay and benefits (in 6 reviews)


Cons
  • They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews (in 4 reviews)

  • Senior management profiles and targets groups of people for termination (in 6 reviews)

More Highlights

33 Employee Reviews Back to all reviews

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  1.  

    What once was great, isn't any longer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Schaumburg, IL
    Current Employee - Account Executive in Schaumburg, IL

    I have been working at Experian Americas full-time (more than 3 years)

    Pros

    - Decent pay, but definitely not industry leading
    - No micro management within my BU
    - Decent solutions that have a place and are fairly easy to sell
    - Company as a whole has its hands on about every type of data available

    Cons

    - Pay becomes flat and doesn't scale with increased sales revenue goals
    - Poor leadership within middle management to upper management, more interested in back slapping and the top/bottom profits to see it is costing them business and employees
    - Lack of vision within BU I work in
    - No longer industry leading when it comes to solutions sold to prospects
    - The company and BU's possess tons of data, but there is a lack of industry leading solutions that make the data actionable
    - Entirely to focused on top & bottom profits 365/24/7 to the point it has and will continue to cost the company sales and employees
    - Benefit package lags behind many 'mid'-sized companies I and my wife have worked for
    - Very unorganized and heavy internal politics from one BU to the next, makes it difficult to practically impossible to conduct business. "seamless" to the customer is a fantasy at this point
    - Lack of career path, even though they conduct annual employee review meetings to "help you grow and advance"

    Advice to ManagementAdvice

    Wake up!! A company that prides itself on employee happiness and tenure has turned south. For a company that had/has 80-90% tenure, to now see over 50% employee turnover in my BU and team should sound an alert. Yet nothing is done.

    Top/bottom revenue goals are terrific, but when it causes your business to stagnate without new leading solutions it will cost you business. This has been happening for years. It is costing you employees - we are tired of hearing about "lack of bandwidth".

    Listen to the folks in sales that are front line. They are the voice of the customer. Listen to what the customers are asking for and develop the product they are ask for. They want it, they are asking for it. Yet there is always a delay or reason on why the development of a solution is pushed back or worse.

    Middle and upper management need to take a crash course on leadership. There is a difference between a boss and a leader, unfortunately the trend within the company is are managers that are more "boss" than "leader".

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    If you can stay off the radar, you can probably eek out a pretty good career for a few years at Experian Consumer Direct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Costa Mesa, CA
    Former Employee - Director in Costa Mesa, CA

    I worked at Experian Americas full-time (more than 5 years)

    Pros

    Flexible work schedule if you are part of any supervisory role. Challenging work environment. Great place to get your "feet wet" in a Fortune 500 company and learn the ins and outs of corporate politics.

    Cons

    Lay offs were like clockwork at the end of every fiscal year (April). Vision and strategy of the company would COMPLETELY change direction based on mid year financial projections. This often meant the customer got the short end of the stick. Good ol boys club at Executive mgmt level with a huge amount of alpha females in all depts. who would not hesitate to backstab/sell out team members on their way up the ladder. Lot's of silos even though we were always told that they had been broken down. Taking time off was encouraged publicly but privately it was strongly "suggested" that you work from home/vacation or else your job might be deemed expendable. Very much a "what have you done for me lately" environment at times.

    Advice to ManagementAdvice

    Pick a strategy for the year and execute it faithfully. Stop focusing on the order funnel and really start improving the way you relate with customers to better retain them. Truly develop meaningful and innovative consumer solutions instead of re-hashing the same ol bait n switch methods on the credit membership programs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Experian ruined Medical Present Value ( MPV)

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Americas full-time

    Pros

    MPV was a terrifc place to work. The company culture was upbeat and supportive. The focused was on excellence, teamwork and on serving our clients.

    Cons

    After MPV was acquired by Experian to form Experian Healthcare everything changed for the worse. The "leaders" Experian sent in were anything but. The focus was on bottomline growth by bean counters and the rest be damned.

    Advice to ManagementAdvice

    Hopefully the Passport leadership is in charge now.

    Recommends
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  5. 4 people found this helpful  

    Great people but senior leadership is bad and layoffs are constant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Marketing Manager
    Former Employee - Product Marketing Manager

    I worked at Experian Americas full-time (more than 10 years)

    Pros

    You are exposed to a variety of firms through client interactions and developing solutions to help them. Lots of great people at the company and I learned a lot from them. The project work was interesting and rewarding.

    Cons

    The culture is horrible- constantly facing layoffs and offshoring of jobs to other countries lacking the necessary skills. We had furlough days where HR forbid employees to work but everyone still worked those days without pay because they were afraid of losing their job. Hard to get promotions and raises unless you could "walk on water". Resources and funding for internal infrastructure were hard to get so technical systems were outdated.

    Advice to ManagementAdvice

    Stop laying off great people and replacing them with sub-par workers without the skills. Spend money on technology to bring platforms up to date.
    Stock price is not the be all end all--- you need to do a lot more to retain top talent.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Amazingly poor leadership--but great colleagues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Experian Americas full-time (more than 3 years)

    Pros

    Fair pay--solid benefits. Some terrific people--and amazing data assets for marketing, solid analytic staff

    Cons

    Hard to imagine less effective senior leadership. Poor technologies meaning exceptionally long working hours to fill holes. Yearly reorganizations to no purpose. Finance runs the show--so off-shoring and lower quality client deliverables, lots of meaningless reports to fill out--and poor technology support-- a help desk that tries but to no avail. Frustrating place to work if you want to do a good job

    Advice to ManagementAdvice

    Spin off the marketing services business--and stick to credit services.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Thought it was improving, but it's reverting back to good ol boys club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager
    Current Employee - Senior Marketing Manager

    I have been working at Experian Americas full-time (more than 5 years)

    Pros

    Pros – - Great benefits (100% matching 401k, medical, dental, vision)
    - Nice offices
    - Heart of Experian (philanthropic arm); although it's really just for good company PR
    - Health Matters, incl health insurance discounts

    Cons

    - Leadership is good old boys club, as other reviewers have said
    - They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews
    - Internal opportunities aplenty, but things get politically challenging if you pursue something outside your dept, and the transition is lengthy and painful
    - Not enough budget or head count to stay ahead of the competition; goals increase, but budget stays status quo
    - Silo'd mentally of business units: they have separate P&L's which makes it difficult to to work across teams and makes us appear disjointed to our clients. Overall structure is very confusing to vendors and clients.
    - Some depts more concerned about perception of their people than quality of work
    - Many people don’t return calls or emails—some of whom are in upper management. How do these people still have jobs?
    - It's a global company with people based from their homes and various Experian offices nationwide. However, if you want to get promoted, you're suddenly required to be based in Costa Mesa, Ca. Great talent being passed over due to geography.
    - Promoting those who don’t deserve it (i.e., they have no degree), while overlooking the more qualified, hard-working staff, just because they aren’t brown nosers
    - Off-shoring of IT support to Chile and Costa Rica: slow to help you—you’re on the phone for at least an hour only to discover they can't resolve the problem; things sometimes get lost in translation due to language barriers; what a waste of my time just to save the company a few bucks

    Advice to ManagementAdvice

    - Walk around to mingle with your staff, rather than only during quarterly All Hands meetings; I miss the days when the dept head actually 'cared'
    - Base promotions on true talent, loyalty, skills, experience and education rather than whether or not they look good, are in Costa Mesa, and kiss your behind
    - Don't burn out your employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Experian - A Disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer
    Current Employee - Software Developer

    I have been working at Experian Americas full-time (more than 5 years)

    Pros

    Flexible hours and work-from-home policy.

    Cons

    Little job satisfaction. No training on poorly documented internal software. Constant threat of being laid off. Overly competitive environment resulting in minimal sharing of information between team members. Frequent use of large email distribution groups to disparage team members for even the slightest mistakes. The longer you work there and the more valuable you become to the company, the more tolerant management is of the above-referenced behaviors. My best advice to anyone considering a software developer position at Experian: Keep looking.

    Advice to ManagementAdvice

    Do not just dismiss any kind of constructive criticism because it is coming from an employee who is not in a managerial role. Try showing some respect and compassion to those who have made a lot of sacrifices for the company and are being let go for cheaper alternatives.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    It used to be a great company, now, everything it cares is money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX

    I have been working at Experian Americas

    Pros

    The people you work with

    Cons

    Unstable on the management. It keeps changing and finally lost the focus

    Advice to ManagementAdvice

    Should treat your employees more respect

    Doesn't Recommend
    No opinion of CEO
  10.  

    Started excellent and faded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - File Coordinator in Schaumburg, IL
    Former Employee - File Coordinator in Schaumburg, IL

    I worked at Experian Americas

    Pros

    Time off is good, they give reviews. Convienent location

    Cons

    Job security, lack of leadership both senior and immediate. Lack of stability.

    Advice to ManagementAdvice

    Don't lie to employees. Don't promise what you cant provide.

    Doesn't Recommend
    Disapproves of CEO
  11. 3 people found this helpful  

    Very Risky place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL

    I worked at Experian Americas

    Pros

    Very Risky place to work

    Cons

    Reorganizations evey 6 months

    Executive management at Corporate justify their poor performance by constantly changing local Managemet

    Doesn't Recommend

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